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Hotel Riu Tequila - All Inclusive

3.5 star property

Choose dates to view prices

Photo gallery for Hotel Riu Tequila - All Inclusive

5 bars/lounges, swim-up bar, poolside bar
Snack bar
Reception hall
Free daily buffet breakfast
Nightclub

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Ave Xaman-ha, Manzana 3, Lote 19, Playa del Carmen, QROO, 77710
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪2 min walk‬
  • Place, Playacar Beach
    ‪8 min walk‬
  • Place, Playacar Golf Club
    ‪11 min walk‬

Room options

View all photos for Junior Suite (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (U)

10.0 out of 10
Exceptional
(3 reviews)
  • 484 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Double Suite Junior

Minibar, in-room safe, laptop workspace, blackout drapes

Double Suite Junior

  • 581 sq ft
  • Sleeps 3
  • Free WiFi

View all photos for Double Room

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room

8.0 out of 10
Very good
(1 review)
  • 312 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Double Room Standard

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room Standard

  • 312 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Suite Junior with View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior with View

  • 581 sq ft
  • Sleeps 3
  • Free WiFi

View all photos for Double Room (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (M)

9.0 out of 10
Wonderful
(18 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Double Room (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (L)

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Double Room (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (E)

8.0 out of 10
Very good
(1 review)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (M)

  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Double Room (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (B2C-US)

  • 323 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C-US)

  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (L)

  • 484 sq ft
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (C)

  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Standard Double Room (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (C)

9.0 out of 10
Wonderful
(11 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Double Room, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, 2 Bedrooms (U)

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Double Room, Connecting Rooms (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Connecting Rooms (C)

7.0 out of 10
Good
(2 reviews)
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Standard Double Room (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Double Room, Connecting Rooms (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Standard Double Room, Connecting Rooms (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Double Room, 2 Bedrooms (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, 2 Bedrooms (B2C-US)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Standard Double Room ( Kid Free | C)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room ( Kid Free | C)

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Standard Double Room (Kids Free | B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Double Room, Connecting Rooms (M)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (E)

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Standard Double Room, Connecting Rooms (E)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Standard Double Room (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (U)

9.0 out of 10
Wonderful
(97 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Playacar, Hotel Riu Tequila - All Inclusive is within 2 miles (3 km) of popular attractions such as Playa del Carmen Main Beach and Quinta Avenida. This 630-room, 3.5-star property has 4 outdoor pools along with a full-service spa and 5 restaurants.

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 2 min walk - 0.1 miles
  • Playacar Beach - 8 min walk - 0.5 miles
  • Playacar Golf Club - 11 min walk - 0.6 miles
  • Mayan Ruins of Playacar - 16 min walk - 0.9 miles
  • Xaman Ha Aviary - 4 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive

Restaurants

  • ‪rosa roja - ‬1 min walk
  • ‪Viva Wyndham Maya - ‬5 min walk
  • ‪Turquesa - ‬7 min walk
  • ‪pepe’s food tequila - ‬17 min walk
  • ‪Fogo de Janero - ‬9 min walk

About this property

Hotel Riu Tequila - All Inclusive

Guests of Hotel Riu Tequila - All Inclusive have access to a full-service spa, 4 outdoor pools, and a nightclub. You can take advantage of free parking, along with limo/town car service. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.
Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and designer toiletries. Balconies, minibars, and ceiling fans are also standard. Housekeeping is available on request.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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  • Pool
  • Breakfast included
  • All inclusive
  • Spa
8.8 out of 10, Excellent, 1,002 reviews
$218 nightly
The price is $261
May 31 - Jun 1
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Limo/town car service
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bamboo
  • Beach Club
  • Black Cow
  • Rinascita
  • Rosa Roja

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • TV in common areas
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • In-room crib
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • No elevator

More

  • 100% renewable energy
  • 3 floors
  • Art Deco architecture
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

Property is also known as

Riu Tequila
Riu Tequila All Inclusive
Riu Tequila All Inclusive Playa del Carmen
Riu Tequila Playa del Carmen
Tequila Riu
ClubHotel Riu Tequila Riviera Maya/Playa Del Carmen, Mexico
Hotel Riu Tequila
Riu Clubhotel Tequila Hotel
Riu Tequila Mexico
Hotel Riu Tequila Riviera Maya/Playa Del Carmen, Mexico
Clubhotel Riu Tequila
Rui Tequila
Hotel Riu Tequila All Inclusive Playa del Carmen
Hotel Riu Tequila All Inclusive

Frequently asked questions

Can I book all-inclusive rates at Hotel Riu Tequila - All Inclusive?

Hotel Riu Tequila - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include snorkeling, windsurfing, and kayaking.

How much does it cost to stay at Hotel Riu Tequila - All Inclusive?

As of May 23, 2026, prices found for a 1-night stay for 2 adults at Hotel Riu Tequila - All Inclusive on May 26, 2026 start from $206, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Hotel Riu Tequila - All Inclusive?

Hotel Riu Tequila - All Inclusive offers free cancellation on select room rates. To learn more, take a look at the cancellation policy on our site.

What's there to see close to Hotel Riu Tequila - All Inclusive?

This property is situated in Playacar within a 10-minute walk of Playacar Beach and Piste Cyclable sur Paseo Xaman-Ha. You'll also find Playa del Carmen Main Beach and Xcaret Eco Theme Park within a short drive.

Will I be able to park at Hotel Riu Tequila - All Inclusive?

Yes, uncovered self parking is offered for free at the property.

Is a spa located at Hotel Riu Tequila - All Inclusive?

There is a full-service spa available for guests to enjoy and services include beach massages, couples treatments, and body wraps.

Does Hotel Riu Tequila - All Inclusive include a casino at the property?

No, Hotel Riu Tequila - All Inclusive doesn't have a casino.

Is there an indoor pool at Hotel Riu Tequila - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools.

Is Hotel Riu Tequila - All Inclusive good for couples?

There are plenty of amenities for couples at this property, including 5 restaurants, 4 outdoor pools, and a swim-up bar.

Are there hot tubs at Hotel Riu Tequila - All Inclusive?

No, but this property does have a sauna.

Does Hotel Riu Tequila - All Inclusive have a restaurant with a breakfast menu?

Yes, Hotel Riu Tequila - All Inclusive has 5 restaurants, and serves free buffet breakfast each morning.

Does Hotel Riu Tequila - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Riu Tequila - All Inclusive.

Are there connecting rooms at Hotel Riu Tequila - All Inclusive?

No, there aren't connecting guestrooms at this property.

What is the closest airport to Hotel Riu Tequila - All Inclusive?

The closest major airport to Hotel Riu Tequila - All Inclusive is Cozumel Intl. Airport (CZM), which is 19.9 mi away (254 minutes by car).

Can I book a room with a balcony at Hotel Riu Tequila - All Inclusive?

Yes, every guestroom at Hotel Riu Tequila - All Inclusive comes with a balcony.

Does Hotel Riu Tequila - All Inclusive host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Hotel Riu Tequila - All Inclusive.

Hotel Riu Tequila - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 596 out of 1003 reviews
Rating 8 - Good. 221 out of 1003 reviews
Rating 6 - Okay. 103 out of 1003 reviews
Rating 4 - Poor. 43 out of 1003 reviews
Rating 2 - Terrible. 40 out of 1003 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

floriberto

Traveled with group, Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Viste el hotel primera semana de abril, estuvo muy bien la comida el lugar, la atención del personal, la única inconveniente es la distancia de playa al hotel y viceversa, el entretenimiento estuvo un poco aburrido. Es un lugar familiar así que eso estuvo excelente muy tranquilo y seguro para niños.
Stayed 4 nights in Apr 2026

8/10 Good

HORTENCIA

Traveled with group, Traveled with family and small children
Liked: Cleanliness
Staff
Stayed 4 nights in Apr 2026

2/10 Terrible

Brad

Traveled with partner
Disliked: Cleanliness
Formal Complaint & Refund Demand – RIU Tequila Our three-night stay at RIU Tequila was completely unacceptable and the worst experience we have had in 11 visits to Playacar. On Day 1, a drunk guest vomited in the main pool. That same night, during a family “Grease” event, a woman stripped down to her thong and danced in front of families while multiple security guards stood by watching and laughing. No action was taken. On Night 2, after the White Party, guests next to us got into a violent fight and smashed multiple glasses against our door. This created a serious safety concern and we did not feel secure in our room. These incidents reflect a clear failure in guest supervision, security, and basic safety standards. This stay fell far below what is reasonable to expect from a resort of this brand. We are formally demanding a full refund for the three-night stay. We expect a prompt response. ⸻ Brad Estes Bestes86@gmail.com
Stayed 2 nights in Feb 2026

4/10 Poor

Lucyna

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room amenities
Stayed 5 nights in Feb 2026

10/10 Excellent

Liliana

Good food,
Stayed 2 nights in Feb 2026

4/10 Poor

Damir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room was in excelent clean. Food is good.
Stayed 7 nights in Feb 2026

2/10 Terrible

Kristin Rae

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities
Fridge was never restocked. I had to get it myself every time. Fridge was never cleaned (it was set to the coldest when we looked at it and a soda exploded; it was never cleaned up). Staff left dirty cleaning rags in our room. Walls were dirty. The pool was so dirty I got an infection.
Stayed 8 nights in Feb 2026

6/10 Okay

Adem

Stayed 7 nights in Feb 2026

8/10 Good

james

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Didn’t like shower setup/door. Breakfast cooks were welcoming. Ridiculous to use credits as advertising lure and then can’t use them for anything- that seemed scammy. I did like the food and the beach.
Stayed 4 nights in Feb 2026

6/10 Okay

Amanda

Stayed 4 nights in Feb 2026

10/10 Excellent

Marta A

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very clean. The staff was super friendly highly recommended
Stayed 3 nights in Feb 2026

8/10 Good

Tsion

Traveled with family
Liked: Cleanliness, property conditions & facilities
We had a great time. It's definitely for families and it was my parents' first time in Mexico but they really enjoyed themselves and the resort.
Stayed 4 nights in Jan 2026

10/10 Excellent

Reece

Great
Stayed 7 nights in Feb 2026

10/10 Excellent

Simona

Stayed 7 nights in Feb 2026

10/10 Excellent

Farrah

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 3 nights in Feb 2026

10/10 Excellent

Jeffrey Bradyn

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Will definitely come back here!! the staff is lovely, food was amazing and the beach was stunning! very good experience overall!
Stayed 8 nights in Feb 2026

10/10 Excellent

Carlos, Euless

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great environment. Night shows were great. Atmosphere was fantastic. Service was on top
Stayed 4 nights in Feb 2026

6/10 Okay

Nicu

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was in good condition but the last day we got a toxic infection from the food.
Stayed 9 nights in Jan 2026

10/10 Excellent

Waiinine, Detroit

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Love the adult pool. Great food
Stayed 7 nights in Jan 2026

10/10 Excellent

Costinel Lucian

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, the only problem it was smelling from the sure. Everything else was decent
Stayed 9 nights in Jan 2026

10/10 Excellent

VANE

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was really nice and clean. Ingrit, from housekeeping was excellent, very kind and professional! All the staff was very friendly, especially Eduardo from the entertainment staff, he was very friendly, always quick with a smile, a hello and a friendly hug. The bartenders at the swim up bar, Rosi, Dalia and Leydi were amazing! The food was really good and the entire resort was beautiful and very clean! Really enjoyed all the wildlife at the resort!!
Stayed 14 nights in Jan 2026

8/10 Good

Ashley

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly. Everything was neat and tidy! Just a wonderful place to get away from home!! Wish the pools were heated so I could have swam.
Stayed 4 nights in Feb 2026

2/10 Terrible

Rickeydria

Stayed 2 nights in Feb 2026

8/10 Good

Rachel Muniz, Genevieve Rosario, Denise Bacerra, Sheba De

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel ambiance was nice, and the front desk welcome was a wonderful first impression. The neon party on Friday night was fun, lively, and a highlight for our group. The music, dancers, and overall energy were spot on, and we truly enjoyed the experience. That said, a few aspects could be improved. Some staff members in a couple of the restaurants were not as pleasant as expected. When we asked to order a few items to share, we were given a hard time and told that sharing more than one entrée was restricted. This felt uncomfortable, especially considering the all-inclusive nature of the resort. Additionally, the dinner buffet was somewhat disappointing—when we were hoping for tacos, pork was the only meat option available. Offering alternatives such as beef or chicken would be a great improvement. On a positive note, the breakfast selections were excellent across the board. At checkout, we had paid for a 1:00 PM late checkout due to our 5:00 PM flight. However, the bellman came to collect our luggage before 1:00 PM and made us feel rushed, despite it being only 12:40 PM at the time, he came across pushy and if he was eager for us to leave our room. We had to ask him to return at the scheduled checkout time, which took away from an otherwise relaxed end to our stay. Kudos to Housekeeping, they were excellent! Overall, it was a pleasant experience for a quick trip, and we did enjoy many of the hotel’s offerings. With a few improvements, it could be an even better stay.
Stayed 3 nights in Jan 2026

2/10 Terrible

Tania

Traveled with partner
Disliked: Amenities, property conditions & facilities
Horrible unkept property in a noisy road. Rude front desk Antonio was very unwelcoming and when approached about the lack of maintenance at beach pool area. He said to call Expedia. I told him it was the hotel responsibility to keep cables and holes in deck that can hurt guests and he kept repeating to resolve it with Expedia. We had no electricity in the bathroom area and water was leaking from shower everywhere. Is a very low budget hotel and it shows.
Stayed 2 nights in Feb 2026

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