Highland House3.0 out of 5.0
Recent guest reviews
Really enjoyed my stay at the highland house. It's directly in the center of snowshoe's village with easy access to dining, bars, ski rental, lift tickets and of course the slopes. The condos have a village side and a slope side. I recommend a slope side condo for the great views, but the village side has a great feel to. The condos were clean, but no frills. Rooms were comfortable and had a fireplace, deck, small kitchen and dining table. They are mostly privately owned and snowshoe rents them out for the owners. This is important as none of the rooms I have stayed in were the same. Some were more updated, better kitchens, counters, tv's, etc. Location is the best part of the Highland House and it's a very cozy place for a getaway.
Loved Snowshoe Mountain, and Highland House! This was our first trip to a ski resort of any kind (we're not skiers), and my husband and I have a toddler, and another baby on the way. To say the least, we were concerned about our range of activities being extremely limited. We just really wanted to get away and enjoy some nice winter weather. Much to our surprise we found lots of fun things to do, and a beautiful backdrop of scenery with which to take it all in. Highland House itself is nestled in the middle of The Village, which is the absolute epicenter of activity on the mountain. We had a room facing the square, so along with fun people watching we had a lovely view of the surrounding mountains. The room itself was small, but had all of the necessities including a kitchenette and sitting area (we had a junior deluxe suite). There is laundry onsite, and skiing is literally just outside the back door. There's about half a dozen restaurants within walking distance including a Starbucks right across the square. As I read from many other reviewers, check in is in another building, so there's no front desk in the lodge itself, but we found people to be so helpful that it wasn't a problem at all. Really easy to load and unload our bags, and my little girl had so much fun in the snow. We'll absolutely be back, and we'll stay in Highland House again!
First let me say that Snowshoe has probably the best skiing in the mid-Atlantic, the slopes were great.. crowded but lots of snow. We stayed at Highland house. We've probably been to Snowshoe 12-14 times, staying also at Rimfire and Allegheny. Before going down we called and told them we were arriving around 12 and asked if there was any way to get in early. We checked in at 12 and supposedly were on a list where they knew we were waiting. Went skiing until 4:45 and were told room was not ready. I had explained we had two sick people and needed to get in ASAP, the manager's response at Allegheny , where you can check in there later in the day, was we try our best, that's it nothing else. No compassion for our situation at all. I can understand they try there best, but why have lists of who has arrived? We finally got in the room after 5:30. As I said above we've been there probably 12 times over the last 15 years and customer service and accountability has gotten worse every year. The view in the room itself was spectacular, but lights were burnt out, remotes did not work, we had 1 bar of soap for a three bedroom, two half full tissue boxes. Dishes were in dishwasher, but not clean because nothing to scrub them with. The kitchen did not seem well stocked for a three bedroom unit. Even though the skiing is so good, I think we're to the point where we'll either drive another 4 hours or fly out west. Snowshoe has a monopoly on mid Atlantic skiing, they know it and the quality of the stay is not what it should be.
After reading reviews on several properties, I chose Highland house for its location (ski in/ski out and next door to equipment rentals). Our unit (226) was at the end of the hallway with a balcony over looking the village and was located next to the fitness center (including sauna and hot tub). The unit was nicely equipped, clean and spacious. The unloading area was well thought out with parking just across the street. Linens were included. Our booking thru snowshoe included the parking fee and a resort fee that covered use of other amenities (split rock pools). My last visit to snowshoe as in 2002 and I thought the skiing was worth the drive; the resort experience is now an added bonus.
Overall, we enjoyed the stay. There were issues though. I booked the room on their website and it didn't mention that they only do housekeeping once every 3 days. They do leave a good deal of towels though so there were enough of them for 3 days. Housekeeping showed up before 9am when we were still in the room. Even though I asked them to come back in an hour, they never showed up. I had to call the front desk and somebody came in and brought new towels but didn't do any cleaning at all. Keep in mind that check ins for all lodges are done at the Mountain Check-in at the Top of the World. It wasn't clear to me. Highland House is in a great location - in the middle of the Village where most restaurants and shopping are. Also slopes starts right there - 50 feet away from it. Cleanliness of the Highland House both in the halls and in the room wasn't great but bed linens were clean. Bed itself and pillows were horrible - small and shaky. It was very dusty inside the room - seems like the AC didn't have a filter or something. The bathroom was good enough except that the toilet clogged 3 times - not my dream to have to plunge it. Last time we couldn't clear it and called the front desk - they fixed it quickly and brought new towels. The kitchenette is small but functional enough. Dining table is small and there're only 2 chairs - there were 3 of us. But we used the kitchenette everyday because we got a good deal of food with us so we ate 2 meals a day in the room and went out just once a day. Given that restaurants aren't cheap there it was a good saving. Also, because it's so close to the slopes, it's rather noisy too because snowmobiles zoom thru from 5 to 8pm then trucks come out for slope maintenance. Overall, it was a good experience but don't expect 4-star treatment or experience.
my husband and I stayed here for the spring break weekend. and we loved our room! the fireplace, the balcony with a great view looking over the main plaza. The room was clean and comfortable. The balcony was huge! Easy access to the slopes and close to all the shops and restaurants. Loved having a mini kitchen in the room too. We will definitely stay here next time we go to snowshoe!
We stayed in 409 which is a three bedroom unit. The unit is in good condition. The kitchen is fully stocked, microwave and dishwasher. The master bedroom has a king size bed with a large bathroom connected. The bed was comfortable.The shower is very large but no tub. The bath has a over/under washer and dryer which is a plus. The other two bedrooms have full size beds and there is a comfortable pull couch in the living room. There is plenty of storage / closet space. The deck was decent size with a table and chairs for 4. The room does have a fireplace. The TV in the living room is kind of small, and the channel selection isn't great. This building has a small workout area and a sauna and whirlpool- which beats walking to the public pool area ! This unit also has two lockers for ski storage. They are kind of small for snowboards. One board fits fine in each. This unit is located on the north end of the building over the back doors. The view is not bad. It's a easy walk to the ballhooter lift area. The resort is probably one of the best on the east coast. I will return here.
We had a beautiful view. But the beds where small. and the mattress was hard. Bedding left a lot to be desired it was not comfortable. Television was small, dark and hard to see. Custodial staff was great. We had a great time with easy access to shopping and restaurants. Just wish the bed had been a little more comfortable.
We stayed next door last year but they were full so was a little concerned this wouldn't be as nice as Allegheny but it was and we were that much closer to lessons or are starting point in the morning. Great view off balcony of lift and slopes too. Walk out the door and be at a restaurant in 1-2 minutes tops. The rooms are nothing spectacular but they are all you need and ours was comfortable with a pretty good bed. Maids forgot to leave TP once but in general good service.
Great view of mountain-top village or slopes. Great access to slopes. Clean, comfortable beds. Enough closet-space and hooks for whole family. Full kitchen had all necessary items to prepare family meals. Reasonable cost.
Reviews from Trip Advisor
75% of guests recommend this hotelTotal of 44 reviews