The hotel was clean and very nice. But most importantly the staff was so friendly and helpful.
Looked nice, good furniture, great location. Base of toilet was covered in dust/dirt. Especially in the midst of the current crisis, I expected more effort in keeping the rooms clean. Also hair on toilet seat when we checked in. Less than one roll of toilet paper (no back up,) had to call for some which was annoying. Worst part: zero sound-proofing between rooms. It was like the lady next door was sitting next to me while talking on the phone and to others in room. Like ZERO sound-proofing. Awful experience.
Check-in was super easy. Staff was very friendly. Property is in an excellent location.
I reserved this room for less then $200 after tax, and they tried to charge me $380 some. I am not ok with this and walked out of this hotel and went down the road!
Currently undergoing some renovations so hopefully it will be better. It was hard to find any lids that fit coffee cups and coffee should have been complimentary in my opinion. Staff was great, enjoyed the personal texts throughout my stay, felt very welcoming.
Clean, friendly staff, my phone wasn’t working but that’s ok I didn’t really stay in my room to order room service. The hotel was beautiful
The hotel remodeled and rebranded to Doubletree in the past year. Very nice, clean and modern Highly recommend
Location fair. Bad experience in restaurant/bar. Friendly.
Staff was nice and accommodating. Only one working elevator, holes in ceiling in room , blurry tv in room, shower didn’t drain, small pillows, didn’t have enough towels and wash rags in room, hard to find a working ice machine, very dusty throughout hotel
Hotel under renovation no hot water, someone entered our room while we were gone and let the door wide open with all our belongings in our the room. Our car was valet parked and put beside trash bins, barrels and boxes. No hair drier, tv remote didn’t work, hotel oversold - very bad experience. Floors and windows dirty, elevators a mess stay away 😢
Love this place and the employees. Only downside right now is the renovation work, lobby is a complete mess. The finished parts are beautiful!
The hotel was under renovation which we did not know about. We didn’t really mind except our room had no fridge, microwave, phone, or hair dryer. It was a remodeled room. It was very modern but they made the shower so that you had to get wet to turn it on. That was very annoying.
Room was remodeled and very nice although the phone hasn't been hooked up yet. The building is under active remodel so there was plenty of construction activity. Because of the activity, there is currently a minimal breakfast service. Hotel is very convenient in downtown.
Hotel is under complete remodel. Mattresses in hallway, elevator didn’t work, lobby was empty. The shower didn’t drain. There was mold growing on the lampshade. The room felt “wet”. Carpets and sheets were damp from all of the moisture.
I understand they are in the process or renovating. One suggestion I have is to put up curtains or blinds that block more outside light. The room was terribly bright and made it difficult to sleep.
Ceilings were molded, rooms very musty. We would have stayed up the road at the holiday inn but they were booked.
DoubleTree by Hilton Huntington places you next to Pullman Square and within a 10-minute stroll of other popular attractions like Big Sandy Superstore Arena. This 183-room, 3.5-star hotel has a restaurant along with conveniences like a 24-hour fitness center and free in-room WiFi.
In addition to a restaurant onsite, there is also a bar where you can enjoy a drink. Start each morning with buffet breakfast, available for a fee from 6:00 AM to 10:00 AM.
The 183 rooms are air-conditioned and have an array of amenities, including coffee makers, free local calls, and safes. Guests can expect TVs with cable channels, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Ironing boards and desks are other standard amenities.
Renovated in 2019, DoubleTree by Hilton Huntington offers a 24-hour fitness center, free WiFi in public areas, and a conference center. A stay here includes free offsite parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include wedding services and a ballroom.
The hotel was clean and very nice. But most importantly the staff was so friendly and helpful.
Thank you for sharing your review
Looked nice, good furniture, great location. Base of toilet was covered in dust/dirt. Especially in the midst of the current crisis, I expected more effort in keeping the rooms clean. Also hair on toilet seat when we checked in. Less than one roll of toilet paper (no back up,) had to call for some which was annoying. Worst part: zero sound-proofing between rooms. It was like the lady next door was sitting next to me while talking on the phone and to others in room. Like ZERO sound-proofing. Awful experience.
Thank you for sharing your review. We sincerely apologize for the issues you had during your stay. Our guests safety is our top priority especially during the current crisis. All of your concerns are being corrected and addressed with our management team.
Check-in was super easy. Staff was very friendly. Property is in an excellent location.
Thank your for your feedback. We are happy to hear you had a great stay. We look forward to your next stay. Have a wonderful day!!!
I reserved this room for less then $200 after tax, and they tried to charge me $380 some. I am not ok with this and walked out of this hotel and went down the road!
Currently undergoing some renovations so hopefully it will be better. It was hard to find any lids that fit coffee cups and coffee should have been complimentary in my opinion. Staff was great, enjoyed the personal texts throughout my stay, felt very welcoming.
Clean, friendly staff, my phone wasn’t working but that’s ok I didn’t really stay in my room to order room service. The hotel was beautiful
Wow Copper, what a wonderful review! We truly appreciate your business and I am very happy to hear that our staff and service met your needs and expectations. I will definitely share your review with the staff. We look forward to welcoming you back in the future. Safe Travels!