Very spacious, clean, and updated.Has pretty much everything you need.
Parking lot outside windows had two men screaming and arguing at 2:00 am. I called security who broke it up . As soon as security left the second guy proceeded to pull his car up to the first guy and they “partied” and creamed and yelled and jumped back and forth to each other’s cars until 3:15. Casino closed at 2! No coffee with coffee pot ( which i needed being awake all night) so tired the tea. Making hot water the poor spit out brown chunky water.... must never have cleaned it. Yuck.
The tub had hair on wall from other people. The pool was closed.
Well maintained. Clean and odor-free. Beds were comfortable.
Very outdated hotel. Room only had two towels and no hand towels or soap in the room. The only positive is it's at the casino.
I liked going upstairs instead of staying at an outside hotel
HORRIBLE! We’ve stayed here before and, although it wasn’t updated, it was clean. We’ve noticed a steady decline and this time it was absolutely DISGUSTING! There was garbage littered throughout the hallway and dirty towels placed outside the doors. Our room seemed ok until we went to bed. The bed sheet was off and the pillows reeked of the last people that stayed in the room. They obviously had not been changed between guests!!! Needless to say, we packed up and left. We complained to the front desk and all they said was, “We’ll leave housekeeping a note!” No apology. No refund, not even partial. The casino was so smoky there was a haze in the air. We won’t be back.
Check in was horrible. Arrived two hours early waited in an hour in line to be told there were no clean rooms. I asked if I could just check in and be texted when room key would be ready. I was told no I had been marked as being here. Came back at 4 to once again to wait in another hour line to check in.
nothing more to say except unfriendly front desk.....
Had a great time here. Nice little get away place!
Been to mountaineer in past . Disappointed with he fact that Gatsby and buffet combined and buffet not available except on weekends. Room could of used a little bit better cleaning in corners ECT. Toilet back had cleanser left behind. Overall it was ok for the price and we will come again
Fantastic lobby very pleasing to the eye. The check in staff were friendly and efficient. The room was clean and comfortable. I have no negative remarks about my stay
Lots of parking friendly staff room was really nice dor fair price
Neat little Resort Casino one of the few that I found with a hotel on the premises of the thoroughbred race track. Even got to handicap while hanging out in the pool.
Always enjoyed staying their but this time the cigarette smoke was worse since the smoking pavillion is no longer used and the wifi just kept saying mountaineer wifi unavailable
Mountaineer Casino, Racetrack & Resort places you 0.1 mi (0.1 km) from Mountaineer Casino. This 354-room, 3.5-star resort has a full-service spa, a casino, and 6 restaurants.
There are ample dining options with 6 onsite restaurants, including Riverfront Buffet, which specializes in American cuisine. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7:00 AM to 11:00 AM.
Mountaineer Casino, Racetrack & Resort's 354 rooms provide safes. TVs come with cable channels, and guests can stay connected with free WiFi. Free toiletries are also standard.
Guests of Mountaineer Casino, Racetrack & Resort have access to a full-service spa, a casino, and an indoor pool. Valet parking is offered for USD 5 per day. Front-desk staff are standing by 24/7 to assist with any requests. Other amenities at this spa resort include an outdoor pool, free WiFi in public areas, and an outdoor tennis court.
Very spacious, clean, and updated.Has pretty much everything you need.
Thanks for staying with us. We appreciate your feedback!
Parking lot outside windows had two men screaming and arguing at 2:00 am. I called security who broke it up . As soon as security left the second guy proceeded to pull his car up to the first guy and they “partied” and creamed and yelled and jumped back and forth to each other’s cars until 3:15. Casino closed at 2! No coffee with coffee pot ( which i needed being awake all night) so tired the tea. Making hot water the poor spit out brown chunky water.... must never have cleaned it. Yuck.
Thanks for staying with us. We will be addressing your concerns.
The tub had hair on wall from other people. The pool was closed.
Thanks for staying with us. We appreciate your feedback!
Well maintained. Clean and odor-free. Beds were comfortable.
Thanks for staying with us. We appreciate your feedback!
Very outdated hotel. Room only had two towels and no hand towels or soap in the room. The only positive is it's at the casino.
We will address this directly. Thanks for your feedback!
I liked going upstairs instead of staying at an outside hotel
Thanks for staying with us. We appreciate your feedback!
HORRIBLE! We’ve stayed here before and, although it wasn’t updated, it was clean. We’ve noticed a steady decline and this time it was absolutely DISGUSTING! There was garbage littered throughout the hallway and dirty towels placed outside the doors. Our room seemed ok until we went to bed. The bed sheet was off and the pillows reeked of the last people that stayed in the room. They obviously had not been changed between guests!!! Needless to say, we packed up and left. We complained to the front desk and all they said was, “We’ll leave housekeeping a note!” No apology. No refund, not even partial. The casino was so smoky there was a haze in the air. We won’t be back.
Thank you for your feedback. We will be addressing your concerns.
Check in was horrible. Arrived two hours early waited in an hour in line to be told there were no clean rooms. I asked if I could just check in and be texted when room key would be ready. I was told no I had been marked as being here. Came back at 4 to once again to wait in another hour line to check in.
Due to the sold out Holiday weekend, we were unable to check in anybody earlier. Check-in not until after 4 pm. If you came before that we didn't have any rooms cleaned to put you in and company policy states we do not check you in until we have a clean room. I will address the Front desk, but we don't control the rooms Housekeeping update the systems when they enter for clean rooms.
nothing more to say except unfriendly front desk.....
We will address this directly. Thanks for your feedback!
Thanks for staying with us. We appreciate your feedback!