San Cristobal Tower, a Luxury Collection Hotel5.0 out of 5.0
Recent guest reviews
After a 13hour flight the comfortable king bed & wonderful pillows ensured a good night’s sleep, conquering jetlag. We stayed 5 nights in an Executive Suite consisting of a large lounge room & bedroom with adjoining bathroom & bath. The water is hard in Santiago, so don’t expect to lather-up when you are bathing. The Executive Lounge (Club) provided excellent breakfasts with an extensive selection and Evening hors d'oeuvres which varied each night and were outstanding. I was surprised though at evening hors d'oeuvres, that local beer was at a charge. And only a single complimentary choice of Red or White wine, both which could only be described as average. Opting to purchase a local bottle of red wine one night, which was excellent, left me wondering why aren’t higher quality Chilean wines showcased by the the glass (even if an honour pay system, or the like was needed). The requirement to sign (and in many cases, wait) for the tab to be delivered to your table in the Executive Lounge for both breakfast & evening hors d'oeuvres (when it totalled zero) was annoying. My suspicion is that it evolves around tipping. And that’s fine, but a much better way that we encountered on this same trip was at the Sheraton Toronto. Here, the tables already have a slip with pen that enabled guests to provide a gratuity and leave whenever they wish. Lastly, the staff (be that in the Executive Lounge, reception or doorman) were all extremely helpful & friendly.
Well located hotel, near all and away from the crazy city. This property has a nice pool, however needs TLC all over the place. At this hotel there are many issues with their customer service standards. The difference was made by Marco Varela at concierge he was kind and caring, very attentive and made us feel at home.
First thing's first: The San Cristobal shares common areas with the Sheraton. This is the primary reason for my four star rating. Everything is wonderful in the tower, and the breakfast & cocktail hours in the lounge are wonderful with sweeping views, however the pool can get crowded and the common lobby a bit loud. Location is a little isolated from a walking score point of view, but situated nicely to reach many parts of Santiago easily via cab. Rooms are nicely appointed and well maintained. Staff is very friendly and professional. Food was very good across the board. I would stay here again, but I would also look to see if I can find a slightly better hotel next time - perhaps one that doesn't share common areas with another hotel.
We have stayed here several times and it is a calm and nice place to stay if you want to escape the busy down-town of Santiago. There is a nice restaurant in the hotel (relatively expensive but with excellent food) where you can eat on the terrace, and there are actually several restaurants in walking distance. The hotel offers a very nice swimming-pool area with a bar menu, and during the summer month you can have your breakfast outside in the gardens. Friendly and helpful staff. The best rooms are those facing the pool area, as you can see the Andes in the distance.
We booked 2 nights in a Grand room with lounge access. Check-in was professional, but cold and haughthy - positive was the welcome drink. Room spacious and nice, good bathroom, good city/street view, but very noisy due to the location on the 10th floor; we expected a higher floor as shows our SPG-profile. They offered a higher location room at the backside of the hotel, (not a good view), which we refused. Lounge excellent the 1st evening, beautiful city-views and comfortable sitting.. The 2nd? lounge not open, without any pre-notice in the room. Staff sent us for the evening snacks and drinks to the Sheraton next door, to a small backroom. No view,, not a nice place. Hot food was cold, not eatable: after reporting this, they warmed up some food in the microwave and as a compensation the next morning coffee and some breads were brought to our room, as we had an early check-out. This was appreciated by us. We had high expectations of this hotel, left very disappointed. Not worth the money we spent. Big name? Smaller service. There are better options, many other international hotels in this vibrant city!
We had booked into the Sheraton Hotel next door but on arrival we were directed next door to the San Cristobal. Our room on the 8th floor was lovely with a large settee and writing desk as well. There is not any tea making facility but this is the first hotel where I have stayed where there is a set of weighing scales. The breakfast was on the 21st floor which allowed fabulous views over the city and towards the Andes. There was a large selection of food on the breakfast buffet and we really enjoyed it. We had dinner by the pool but beware the portions are huge, so would recommend that you share! The poolside bar and restaurant staff are very friendly and helpful. The concierge and porters were also very helpful providing an adaptor to charge my phone and helping me to find my sunglasses! We walked 15 minutes to the cable car to go up to the top and came down on the funicular railway. Although it's not far back to the hotel, it's not a pleasant road as you are walking on the verge of a dual carriageway and in some places there is no pavement so would suggest that you take a taxi back to the hotel. The only reason I have not given 5 stars is that whilst we paid our extras bill in cash which incurred a local tax, this bill was also charged to my credit card.
We stayed there in mid Feb as a part of a pre-cruise accommodation. The hotel is right next to a Sheraton, not exactly in the city center, but since Santiago is relatively small, taxi rides or Uber are not too expensive to get around. The hotel itself was fine, nothing too special. But we did encounter several unpleasant things. We wanted to go to Mercado Central and asked the concierge for a meter taxi. He got us the hotel taxi, which cost us CLP9000. We ended up taking it as we were pressed on time. A regular taxi going back to the hotel, cost us CLP3500. Upon coming home, we realised we were charged 2 times for the taxi. I tried to complain via SPG website, which directed me to the hotel. The hotel staff took his time and several days later even after several emails to follow up, I still did not see any refund to my credit card. What a shame that a 'luxury collection' hotel like this one would try to swindle money from a guest and when confronted took their time to process any refund!!! Be careful, check your final folio and then check your credit card statement after staying at this hotel. You have been warned!
I stay there for my pre and post Antarctica Cruise. in fact the biggest clients of this hotel are Cruise Companies. Majoriy of the guests are would be cruisers. When our coach arrived from Airport, there are 30 of us waiting to check in, but only ONE person in the front desk, and he work in such slow pace. We try to get more staffs , but the cruise representatives and bellboys siad they already inform the managers and there are nothing they can do. Some guests spilled some wine on the floor and nobody bother to clean it up. The concerige know very little about the city, they don;t even know the operation time of the cable car! there are staffs everywhere but none seems are interest to help you. In te breakfast room, the food are not replaced when the treys are emptied. Food selection are limited. The hotel is beside the river in Providencia, surrounded by parks and garden and offer stunning views of the city and the mountain. The room are spacious and clean, offer good wifi and tea/coffee making machine. The lobby look impressive, and the club floor offer drinks and happy hours snacks. It could be a six stars hotel, I only wish the staffs are more attentive, more efficient and work harder.
I have read some of the reviews docking the hotel for issues we did not experience the two times we stayed here recently. We stayed before a cruise to Antarctica and then after for a few days. The staff was top notch, friendly, and always ready to help if needed. The rooms (we stayed in a large suite once and a upgraded room the other time) were clean, spacious, with all needed amenities to include a water closet and a nice tub. The lounge on the 21st floor has a great scene in the evening with free food and delicious Pisco Sours. It is next to Cerro San Cristobal which provides not only a workout trek to the top but amazing views of Santiago. Cost of taxi to airport was reasonable and hotel will set it up for you.
Huge room with desk ,couch, fridge and large comfy bed. His and hers basins in large marble bathroom with both bath and separate loo and shower. Expensive to eat and drink here but staff are friendly and the concierge is very helpful. The Red tour bus stops just outside and you can buy tickets from the hotel which is convenient. They have a fleet of cars to run you to restaurants and these cost the same as a local taxi. Nice pool area,
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- Ski-in/ski-out access
- Outdoor pool and indoor pool
San Cristobal Tower, a Luxury Collection Hotel places you within 3 miles (5 km) of popular attractions like Palacio de la Moneda and San Cristobal Hill. This 5-star hotel has 139 guestrooms and offers ski-in/ski-out access, an outdoor pool, and an indoor pool. Santiago Town Square and Plaza de la Constitucion are also near this Providencia hotel.
This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés. For your convenience, a full breakfast is available for a fee.
The 139 rooms are air-conditioned and have an array of amenities, including fireplaces, minibars, and coffee makers. Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and bathrobes. Free newspapers, free bottled water, and safes are also standard.
Guests of San Cristobal Tower, a Luxury Collection Hotel enjoy ski-in/ski-out access, an indoor pool, and an outdoor pool. If you drive, self parking is CLP 13000 per day, or you can take advantage of the airport shuttle (available 24 hours) for CLP 35000 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a children's pool, a 24-hour fitness center, and a sauna.
Reviews from Trip Advisor
83.0% of guests recommend this hotelTotal of 497 reviews