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San Cristobal Tower, a Luxury Collection Hotel

5.0 out of 5.0

Recent guest reviews

Great lobby bar, great food (all places), great room service, amazing staff, knowledgeable, polite, friendly, fun place to stay. They had a great concierge desk - and got me a local, safe, English speaking driver to tour Santiago. Constanza Bonnard was our host - so kind and helpful.

We enjoyed a lovely three nights at the San Cristobal Tower after our trip to the Atacama Desert. Marco, the concierge ensured our trip went smoothly and arranged for us to have a private day trip tour to Valparaiso/Vina Del Mar. This trip, with Christian as tour guide was incredible. He was unbelievably knowledgeable of both towns, and recommended a lovely seafood restaurant located across from the water in vina Del Mar for lunch. Another highlight of the trip. The hotel itself is definitely high end, albeit needing some renovation. Rooms were very spacious and the 21st floor bar provided nice views of the city. Morning breakfast spread was above average for hotels and the service after checking was excellent. Would definitely return.

This SPG hotel in Providencia, Santiago is one of the finest hotels in the city. Great views, big rooms and an excellent personalised attention are some of most important virtues. Bernardita and Miguel Santos will give you the best drinks at the 21 floor bar.

Stayed in this hotel last week. Was a brilliant hotel from beginning to end. Check in and check out were both very smooth. As I was travelling officially, I did not get to spend a lot of time at the hotel. I loved the room, very comfortable. I was checked on twice in the evening to ensure that my room was cleaned and to enquire as to whether I required anything. On one evening I took a quite tour.... I think that there should be an indoor pool though. The weather was very cold and as I dipped my hand in the pool, I realized that the water was extremely cold!! I did not get the opportunity to dine on the ground floor but the 21st floor breakfast was varied, however the scrambled eggs were very cold!! I visited the business centre at around 8:30am. There was no one there as yet but I quickly settled myself in. Got charged a pretty penny for print outs so make sure you don't make any mistakes on printing, especially if you want to do double sided printing. (long edge vs. short edge issues). I was a little disappointed that there was no souvenir shop at the hotel nor the Sheraton next door. If I understand correctly, there used to be one but it was closed down. A new one would be great for those of us who cannot make it to the Craft Market or whose flights depart early in the morning before the opening of airport shops. All in all a great experience for a business traveler!

I traveled to Santiago for one night on business and decided to check out this Luxury Collection Starwood property. I was pretty excited since I am going to be coming to Santiago on a regular basis and was hoping this would be my go-to spot. Upon arrival I asked if there was availability for an upgrade. Now, these are NOT guaranteed but as a long standing SPG Platinum member (with total loyalty towards SPG) I asked to check availability. The lady assisting me said there was but it was not ready. She gave me a temp room (since I was departing for work) and said my bags would be in the upgraded room when I returned. I returned around 4pm and they said the room should be ready shortly, and they would call me when I was ready. At 6pm I called and they said that they were gecko g if it was ready and would call me back. At 730pm I went downstairs to find out what was going on, only to be told that they were sorry and one was not available for me. Now, I know that they are not guaranteed but a loyal SPG customer should. It be strung along like that. I will likely not return to this property because of the poor customer service which is a shame because it is a good looking property and I will be in town often. I will be going to the W on my next trip. P.s. Their loyalty recognition left something to be desired.

Had never been to South America. Arrived in Chile after a very long flight. As soon as we arrived in the lobby there were two people waiting to take us to the check in area. This hotel is next to the Sheraton, so don't confuse it. We sat and were offered champagne while we checked in. Being platinum members with Westin, we were upgraded to a beautiful suite. Frankly, I wish we could have spent more time in our room, it was that nice. The staff is at your beck and call. The atmosphere is relaxing, yet elegant. The hotel is impeccably clean. Our bed was very comfortable and the amenities in the room were high quality. I would not stay any place else if I ever go back to Chile.

My ordinal reservation was for the Sheraton which is connected to the San Cristobal Tower. I arrived at 11am and was upgraded to the San Cristobal Tower. I was upgraded to a suite however would need to wait another hour until it was clean therefor I opted for mountain view room. Beautiful room with a separate shower, tub, and toilet room. The bed was beyond comfortable and the linens were Egyptian cotton (high thread count). Nice selection of American channels but, of all the view was amazing. Waking up to the Andes every morning, what more can you ask for.

My wife and I, along with 7 others, stayed there Friday through Sunday this past week. Very nice staff, good spa and masseuse was excellent (per my wife). Great breakfast on 21st floor lounge. Views are magnificent.

Check in was confusing, kept bouncing us between the Sheridan and the Sheridan San Cristobal. Room was on the 20th floor, right below the breakfast floor, which made for a very noisy morning. The room looked like it was designed in the 80s and hasn't been updated since. Great view but window was incredibly dirty. In fact the whole room just sort of felt dirty. I couldn't stop washing my hands! Shower was hard to control temperature wise and also really weak water pressure, and looked a bit rusty on the shower head and drain. Could hear the entire private phone conversation of our neighbour through the door to the adjacent room. Ordered room service - a margarita pizza - and it tasted so disgusting I immediately had to spit it out.. :( that being said, breakfast was good. Decided to leave hotel 2 days early and stay elsewhere. My companion agreed 100%, if anything he was more angry than I.

This hotel is located 15 mins from the airport in an excellent part of the City with panoramic views of the mountains. Rooms are large and comfortable, only downside is the lack of updated technology with no USB socket within the room and an old docking station that does not accomodate the new iPhone. Located right next to the City park . Would definitely stay again as the staff were friendly and helpful

Josefina Edwards De Ferrari 0100 Santiago Region Metropolitana

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Ski-in/ski-out access
  • Outdoor pool and indoor pool

Located in Providencia, San Cristobal Tower, a Luxury Collection Hotel is within a few miles (5 km) of popular sights such as Palacio de la Moneda and San Cristobal Hill. This 5-star hotel has 139 guestrooms and offers ski-in/ski-out access, an outdoor pool, and an indoor pool. Santiago Town Square and Plaza de la Constitucion are also near this Santiago hotel.


Dining

This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés. For your convenience, a full breakfast is available for a fee.


Rooms

The 139 rooms are air-conditioned and have an array of amenities, including fireplaces, minibars, and coffee makers. Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and bathrobes. Free newspapers, free bottled water, and safes are also standard.


Property features

Guests of San Cristobal Tower, a Luxury Collection Hotel enjoy ski-in/ski-out access, an indoor pool, and an outdoor pool. If you drive, self parking is CLP 13000 per day, or you can take advantage of the airport shuttle (available 24 hours) for CLP 35000 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a children's pool, a 24-hour fitness center, and a sauna.

Room options

Executive Suite

King 1 | Sleeps 3

Deluxe Room

King 1 | Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

83% of guests recommend this hotel

Total of 451 reviews