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San Cristobal Tower, a Luxury Collection Hotel

5.0 out of 5.0

Recent guest reviews

The San Cristobal Tower was the perfect place for our week long stay in Santiago. It was located near major roads and the subway system. The concierge staff were very friendly and accommodating. They went to great lengths to get our luggage that had been delayed by our airline. The serving personnel on the 21 st floor breakfast area were also very pleasant and eager to assist you. Our only complaint is that the outdoor pool was drained for 3 days. The pool area was very hot and crowded with children. They did put out a couple of plastic wading pools on the grass area behind the drained pool but it was hardly sufficient to make up for the loss of the outdoor pool. We chose this hotel because of their pool and thought that it would be a good choice as everything is closed around New Years in Santiago.

We had a room on 16th floor. high enough to see over most other buildings. Happy hour , on the 21st floor, included free house wine and beer, and enough appetizers to make a dinner, What was weird is the location next to a Sheraton Hotel . 6 stores high, and that is where the 4 restaurants are, and you charged it to your room in the Tower. Also the Spa and exercise room are located there. When I say next door, you open the door from the Tower and you are in the Sheraton .

I recently spent 5 nights at the San Cristobal Tower with my family for our Thanksgiving holiday. We had an Executive Suite (1871) with a connecting deluxe roome (1872). The hotel is good but I think can be improved and should be improved for a 5 star luxury collection hotel. I would consider staying at the Ritz Carlton Santiago or W Santiago as well for Starwood enthusiasts. Location: The hotel is located on San Cristobal Hill off the highway. It is equi distant from plaza de armas and Las Condes, but hard to walk anywhere. The hotel charges $85 for airport pickup which is expensive, an UberXL is $40 and UberX is $25. The hotel is 20 minutes from the airport. Uber works well and everything is within a 10 minute Uber ride. Hotel is 1 hour from Maipo and 1 hour from Casablanca. Overall it was fine, but not great for walking from the hotel. Room: The executive suite was spacious with a large living room and two bathrooms. It was very comfortable. The bed was very good as well. The deluxe room was also a decent size as well. Bathroom was a little dated but had separate toilet, shower and bathroom. Rooms were nicely decorated albeit in an older elegant fashion. Gym: Hotel had a decent gym with treadmills, weights and there is also an indoor swimming pool. Breakfast: We had breakfast everyday on the 21st floor. The spread was decent but nothing spectaluar. The staff was friendly but the restaurant was understaffed in general. The food was ok. There were meats, cheese and eggs for order. I think the buffet costs about $20 USD per person. It was acceptable as it was free as a platinum benefit. Lounge: The hotel has a lounge with free drinks and snacks from 6:30-8:30pm but is run in a wierd fashion.You are presented a bill that charges you $27 for the buffet but then zeros it out with the expectation of tipping on the total bill which to me is annoying and a bit tacky. Drink selection is limited to wine, beer, pisco sour and sparkling wine. Snacks are ok but not replaced often enough. Wifi: Wifi worked fine across the hotel. Pool: There is a decent outdoor pool shared with the Sheraton with outdoor restaurant, cabanas and lounge chairs. It was nice to lay out for a few hours. Service: Concierges Marco and Roberto were very nice and responsive. Housekeeping staff was ok at best, service in restaurants was slow. Everyone was friendly, but I expected more from a 5 star hotel. Overall: A good hotel. I would stay there again at the right price but would probably consider some of the other 5 star options in Santiago. Hotel Santiago ( Mandarin Oriental), Ritz Carlton or Singular could be good options.

The rooms are quite nice - large and nice views. The check in process took way too long. They also forgot to return our immigration form causing delays at the airport. The hotel could use a little upgrading - feels tired. The breakfast staff is quite accommodating and friendly. Offerings are decent. The hotel restaurant (The Grille) should be avoided at all costs - simply awful. The only reason we ate there was that it was Election Day and the City was virtually closed and alcohol free. The service was abysmal but the cooking was worse. The first attempt at venison was well done (my god what was the chef thinking?); when we sent it back it came back better prepared but the quality of the meat was inedible. We each ate one bite and quit. The waiter didn’t even inquire whether we enjoyed the meal (which we obviously didn’t) not why we didn’t eat it. No adjustment to the bill was offered. To the credit of the hotel when we complained to the hotel they had the charge removed but this restaurant is awful!

Rooms were extremely large, updated and clean and a steal. The breakfast was fabulous. All in all, I would stay here again, no problem. It is well located with drivers that will take you to the mall, etc.

I recently returned from a two night stay at this property. It shares its infrastructure with the Sheraton and the tower is marketed as separate hotel. Basically its not a bad ideas as you get the benefits of combined resources while still have two different products. The hotel was very flexible in catering my early check in / late checkout request due to my flight times and they were very transparent about how that depended on availability. As I was extremely lucky I ended up in their presidential suite and I can only tell you that I spent some time looking for some pieces of my luggage as the suite is so spacious that you can really get confused. Needless to explain that the equipment was superb. Staff was excellent, also and particularly in the lunge on 21 floor. After my first visit there the staff remembered my preferences and next day were wer served automatically. That sounds simple but makes a big difference as you do not feel that foreign any more. The views from the rooms are exceptional, try waking up early before the smog hides the Mountains!

Although much more upscale than the Sheraton hotel which share the same property this hotel is in definite need of remodeling. The furnishings are dated and the plumbing in the room I had was really lousy.......only a trickle of water out of the hot side. This was the same for the sinks, the shower and the bathtub. In addition, in the past the Towers were a great upgrade to the Sheraton because they had a nice Executive lounge with Breakfast and drinks and snacks in the evening......now you pay for everything. The hotel room was $300 USD a night and you could not even get coffee in your room.....snacks in the lounge we $10 USD and definitely not worth it....seems like this hotel has decided that nickel and dining you is much more important than your customer experience

Comfortable and well located this hotel offers splendid views of the city and the surrounding mountains, so make sure you get a room on an upper floor. Friendly staff, nice facilities and good food make this address a top one for a stay in Santiago

My partner and I loved our experience at the San Cristobel Tower, particularly Level 21 where we enjoyed excellent breakfasts, afternoon/evening snacks and cocktails (I highly recommend their 'pisco sours'), all whilst looking out at the snow capped Andes. Life doesn't get much better than that! We spent 8 nights at this hotel and really found all the staff to be exceptional, accommodating and nothing was too much trouble. I would like to give a particular shout out to Carelis and Marcelo - both from level 21 - and Roberto our concierge who organised many wonderful day tours which we thoroughly enjoyed! Thank you to all the staff at San Cristobel - we will definitely be back, and will bring the children as well next time! Warmest regards, Michelle and Robert.

Great lobby bar, great food (all places), great room service, amazing staff, knowledgeable, polite, friendly, fun place to stay. They had a great concierge desk - and got me a local, safe, English speaking driver to tour Santiago. Constanza Bonnard was our host - so kind and helpful.

Josefina Edwards De Ferrari 0100 Santiago Region Metropolitana

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Ski-in/ski-out access
  • Outdoor pool and indoor pool

Located in Core area of Santiago, San Cristobal Tower, a Luxury Collection Hotel is within a few miles (5 km) of popular sights such as Palacio de la Moneda and San Cristobal Hill. This 5-star hotel has 139 guestrooms and offers ski-in/ski-out access, an outdoor pool, and an indoor pool. Santiago Town Square and Plaza de la Constitucion are also near this Santiago hotel.


Dining

This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés. Start your day off with full breakfast, available for a fee.


Rooms

The 139 rooms are air-conditioned and have an array of amenities, including fireplaces, minibars, and coffee makers. Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and bathrobes. Free newspapers, free bottled water, and safes are also standard.


Property features

Guests of San Cristobal Tower, a Luxury Collection Hotel enjoy ski-in/ski-out access, an indoor pool, and an outdoor pool. If you drive, self parking is CLP 13000 per day, or you can take advantage of the airport shuttle (available 24 hours) for CLP 35000 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a children's pool, a 24-hour fitness center, and a sauna.

Room options

Executive Suite

King 1 | Sleeps 3

Deluxe Room

King 1 | Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

83% of guests recommend this hotel

Total of 470 reviews