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San Cristobal Tower, a Luxury Collection Hotel

5.0 out of 5.0

Recent guest reviews

Rooms were extremely large, updated and clean and a steal. The breakfast was fabulous. All in all, I would stay here again, no problem. It is well located with drivers that will take you to the mall, etc.

I recently returned from a two night stay at this property. It shares its infrastructure with the Sheraton and the tower is marketed as separate hotel. Basically its not a bad ideas as you get the benefits of combined resources while still have two different products. The hotel was very flexible in catering my early check in / late checkout request due to my flight times and they were very transparent about how that depended on availability. As I was extremely lucky I ended up in their presidential suite and I can only tell you that I spent some time looking for some pieces of my luggage as the suite is so spacious that you can really get confused. Needless to explain that the equipment was superb. Staff was excellent, also and particularly in the lunge on 21 floor. After my first visit there the staff remembered my preferences and next day were wer served automatically. That sounds simple but makes a big difference as you do not feel that foreign any more. The views from the rooms are exceptional, try waking up early before the smog hides the Mountains!

Although much more upscale than the Sheraton hotel which share the same property this hotel is in definite need of remodeling. The furnishings are dated and the plumbing in the room I had was really lousy.......only a trickle of water out of the hot side. This was the same for the sinks, the shower and the bathtub. In addition, in the past the Towers were a great upgrade to the Sheraton because they had a nice Executive lounge with Breakfast and drinks and snacks in the evening......now you pay for everything. The hotel room was $300 USD a night and you could not even get coffee in your room.....snacks in the lounge we $10 USD and definitely not worth it....seems like this hotel has decided that nickel and dining you is much more important than your customer experience

Comfortable and well located this hotel offers splendid views of the city and the surrounding mountains, so make sure you get a room on an upper floor. Friendly staff, nice facilities and good food make this address a top one for a stay in Santiago

My partner and I loved our experience at the San Cristobel Tower, particularly Level 21 where we enjoyed excellent breakfasts, afternoon/evening snacks and cocktails (I highly recommend their 'pisco sours'), all whilst looking out at the snow capped Andes. Life doesn't get much better than that! We spent 8 nights at this hotel and really found all the staff to be exceptional, accommodating and nothing was too much trouble. I would like to give a particular shout out to Carelis and Marcelo - both from level 21 - and Roberto our concierge who organised many wonderful day tours which we thoroughly enjoyed! Thank you to all the staff at San Cristobel - we will definitely be back, and will bring the children as well next time! Warmest regards, Michelle and Robert.

Great lobby bar, great food (all places), great room service, amazing staff, knowledgeable, polite, friendly, fun place to stay. They had a great concierge desk - and got me a local, safe, English speaking driver to tour Santiago. Constanza Bonnard was our host - so kind and helpful.

We enjoyed a lovely three nights at the San Cristobal Tower after our trip to the Atacama Desert. Marco, the concierge ensured our trip went smoothly and arranged for us to have a private day trip tour to Valparaiso/Vina Del Mar. This trip, with Christian as tour guide was incredible. He was unbelievably knowledgeable of both towns, and recommended a lovely seafood restaurant located across from the water in vina Del Mar for lunch. Another highlight of the trip. The hotel itself is definitely high end, albeit needing some renovation. Rooms were very spacious and the 21st floor bar provided nice views of the city. Morning breakfast spread was above average for hotels and the service after checking was excellent. Would definitely return.

This SPG hotel in Providencia, Santiago is one of the finest hotels in the city. Great views, big rooms and an excellent personalised attention are some of most important virtues. Bernardita and Miguel Santos will give you the best drinks at the 21 floor bar.

Stayed in this hotel last week. Was a brilliant hotel from beginning to end. Check in and check out were both very smooth. As I was travelling officially, I did not get to spend a lot of time at the hotel. I loved the room, very comfortable. I was checked on twice in the evening to ensure that my room was cleaned and to enquire as to whether I required anything. On one evening I took a quite tour.... I think that there should be an indoor pool though. The weather was very cold and as I dipped my hand in the pool, I realized that the water was extremely cold!! I did not get the opportunity to dine on the ground floor but the 21st floor breakfast was varied, however the scrambled eggs were very cold!! I visited the business centre at around 8:30am. There was no one there as yet but I quickly settled myself in. Got charged a pretty penny for print outs so make sure you don't make any mistakes on printing, especially if you want to do double sided printing. (long edge vs. short edge issues). I was a little disappointed that there was no souvenir shop at the hotel nor the Sheraton next door. If I understand correctly, there used to be one but it was closed down. A new one would be great for those of us who cannot make it to the Craft Market or whose flights depart early in the morning before the opening of airport shops. All in all a great experience for a business traveler!

I traveled to Santiago for one night on business and decided to check out this Luxury Collection Starwood property. I was pretty excited since I am going to be coming to Santiago on a regular basis and was hoping this would be my go-to spot. Upon arrival I asked if there was availability for an upgrade. Now, these are NOT guaranteed but as a long standing SPG Platinum member (with total loyalty towards SPG) I asked to check availability. The lady assisting me said there was but it was not ready. She gave me a temp room (since I was departing for work) and said my bags would be in the upgraded room when I returned. I returned around 4pm and they said the room should be ready shortly, and they would call me when I was ready. At 6pm I called and they said that they were gecko g if it was ready and would call me back. At 730pm I went downstairs to find out what was going on, only to be told that they were sorry and one was not available for me. Now, I know that they are not guaranteed but a loyal SPG customer should. It be strung along like that. I will likely not return to this property because of the poor customer service which is a shame because it is a good looking property and I will be in town often. I will be going to the W on my next trip. P.s. Their loyalty recognition left something to be desired.

Josefina Edwards De Ferrari 0100 Santiago Region Metropolitana

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Ski-in/ski-out access
  • Outdoor pool and indoor pool

Located in Core area of Santiago, San Cristobal Tower, a Luxury Collection Hotel is within a few miles (5 km) of popular sights such as Palacio de la Moneda and San Cristobal Hill. This 5-star hotel has 139 guestrooms and offers ski-in/ski-out access, an outdoor pool, and an indoor pool. Santiago Town Square and Plaza de la Constitucion are also near this Santiago hotel.


Dining

This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés. Start your day off with full breakfast, available for a fee.


Rooms

The 139 rooms are air-conditioned and have an array of amenities, including fireplaces, minibars, and coffee makers. Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and bathrobes. Free newspapers, free bottled water, and safes are also standard.


Property features

Guests of San Cristobal Tower, a Luxury Collection Hotel enjoy ski-in/ski-out access, an indoor pool, and an outdoor pool. If you drive, self parking is CLP 13000 per day, or you can take advantage of the airport shuttle (available 24 hours) for CLP 35000 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a children's pool, a 24-hour fitness center, and a sauna.

Room options

Executive Suite

King 1 | Sleeps 3

Deluxe Room

King 1 | Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

83% of guests recommend this hotel

Total of 463 reviews