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San Cristobal Tower, a Luxury Collection Hotel

5.0 out of 5.0

Recent guest reviews

Stayed in this hotel last week. Was a brilliant hotel from beginning to end. Check in and check out were both very smooth. As I was travelling officially, I did not get to spend a lot of time at the hotel. I loved the room, very comfortable. I was checked on twice in the evening to ensure that my room was cleaned and to enquire as to whether I required anything. On one evening I took a quite tour.... I think that there should be an indoor pool though. The weather was very cold and as I dipped my hand in the pool, I realized that the water was extremely cold!! I did not get the opportunity to dine on the ground floor but the 21st floor breakfast was varied, however the scrambled eggs were very cold!! I visited the business centre at around 8:30am. There was no one there as yet but I quickly settled myself in. Got charged a pretty penny for print outs so make sure you don't make any mistakes on printing, especially if you want to do double sided printing. (long edge vs. short edge issues). I was a little disappointed that there was no souvenir shop at the hotel nor the Sheraton next door. If I understand correctly, there used to be one but it was closed down. A new one would be great for those of us who cannot make it to the Craft Market or whose flights depart early in the morning before the opening of airport shops. All in all a great experience for a business traveler!

I traveled to Santiago for one night on business and decided to check out this Luxury Collection Starwood property. I was pretty excited since I am going to be coming to Santiago on a regular basis and was hoping this would be my go-to spot. Upon arrival I asked if there was availability for an upgrade. Now, these are NOT guaranteed but as a long standing SPG Platinum member (with total loyalty towards SPG) I asked to check availability. The lady assisting me said there was but it was not ready. She gave me a temp room (since I was departing for work) and said my bags would be in the upgraded room when I returned. I returned around 4pm and they said the room should be ready shortly, and they would call me when I was ready. At 6pm I called and they said that they were gecko g if it was ready and would call me back. At 730pm I went downstairs to find out what was going on, only to be told that they were sorry and one was not available for me. Now, I know that they are not guaranteed but a loyal SPG customer should. It be strung along like that. I will likely not return to this property because of the poor customer service which is a shame because it is a good looking property and I will be in town often. I will be going to the W on my next trip. P.s. Their loyalty recognition left something to be desired.

Had never been to South America. Arrived in Chile after a very long flight. As soon as we arrived in the lobby there were two people waiting to take us to the check in area. This hotel is next to the Sheraton, so don't confuse it. We sat and were offered champagne while we checked in. Being platinum members with Westin, we were upgraded to a beautiful suite. Frankly, I wish we could have spent more time in our room, it was that nice. The staff is at your beck and call. The atmosphere is relaxing, yet elegant. The hotel is impeccably clean. Our bed was very comfortable and the amenities in the room were high quality. I would not stay any place else if I ever go back to Chile.

My ordinal reservation was for the Sheraton which is connected to the San Cristobal Tower. I arrived at 11am and was upgraded to the San Cristobal Tower. I was upgraded to a suite however would need to wait another hour until it was clean therefor I opted for mountain view room. Beautiful room with a separate shower, tub, and toilet room. The bed was beyond comfortable and the linens were Egyptian cotton (high thread count). Nice selection of American channels but, of all the view was amazing. Waking up to the Andes every morning, what more can you ask for.

My wife and I, along with 7 others, stayed there Friday through Sunday this past week. Very nice staff, good spa and masseuse was excellent (per my wife). Great breakfast on 21st floor lounge. Views are magnificent.

Check in was confusing, kept bouncing us between the Sheridan and the Sheridan San Cristobal. Room was on the 20th floor, right below the breakfast floor, which made for a very noisy morning. The room looked like it was designed in the 80s and hasn't been updated since. Great view but window was incredibly dirty. In fact the whole room just sort of felt dirty. I couldn't stop washing my hands! Shower was hard to control temperature wise and also really weak water pressure, and looked a bit rusty on the shower head and drain. Could hear the entire private phone conversation of our neighbour through the door to the adjacent room. Ordered room service - a margarita pizza - and it tasted so disgusting I immediately had to spit it out.. :( that being said, breakfast was good. Decided to leave hotel 2 days early and stay elsewhere. My companion agreed 100%, if anything he was more angry than I.

This hotel is located 15 mins from the airport in an excellent part of the City with panoramic views of the mountains. Rooms are large and comfortable, only downside is the lack of updated technology with no USB socket within the room and an old docking station that does not accomodate the new iPhone. Located right next to the City park . Would definitely stay again as the staff were friendly and helpful

Agree with previous reviews that service is terrific and that there is a great added bonus to get a room which includes access to the top floor lounge providing beautiful views limited free food and drinks. The Tower is adjacent to its sister Sheraton property which combined, offers all the usual hotel services.

As part of a work trip, I decided to bunk up at the San Cristobal Tower. I arrived in the morning via Uber and walked inside. What i found was 2 hotels sharing the same complex which was a tad confusing. Once inside the Cristobal tower section, I sat down with the check in agent and she greeted me warmly. Thanked me for my Platinum status and advised no upgrade was available as the hotel was full. Needless to say, I just wanted into a room as I had just flown in on a 9 hour flight. She advised a room was not available yet but would waive any fees for early checkin and get me in as soon as possible. I sat around for about 2 hours with no contact and decided to ask the other clerk who almost immediately found me a room. Once in my room, I saw a killer view with a corner type room. This looked like a Deluxe Room but was clearly dated. Inside, classical music was playing via radio (nice touch) and the decor was rather gaudy. There was quite a bit of gold for fixtures that shows its age. The room itself was huge though. the bed was super comfortable and the A/C was blowing ice cold. The windows were tilt style windows to open fresh air in. The bathroom was big with a huge tub, big shower and toilet area. Water pressure was strong and overly hot actually. I barely had to turn the knob up before it got too hot. The window thing proved to be a negative later in the week as the Justin Bieber crowd had came and nearly ruined my stay. They chanted his name and sang songs until 2am. Outside of the dated decor, the lack of power outlets was disturbing. Most modern hotels have power strips or something to help you plug in your devices but the hotel barely had any. I ended up plugging one phone into the bathroom socket to charge it as I couldn't have my laptop plugged in on the desk as it only had 1 outlet too. For food, I stuck to room service and the local restaurants at the complex. I also ate in the lounge as they had small plate food and drinks available with a killer view on the 21st floor. The view up stairs was beautiful and the staff was awesome. Room Service staff was generally excellent but the food was just OK. It hardly made me think "i'm in Chile". It wasn't bad just not great either. Overall, I'd stay here again but with lowered expectations.

We live in Santiago and decided to spent a weekend al the hotel for rest and relax. The hotel is located not less than 8 blocks from public transportation. This Sheraton hotel is not one but two. One is the old Sheraton hotel and the other the newer San Cristobal Tower. Two buildings conected by one common lobby. All common areas, except for the 21st floor lounge at the tower, are shared by passengers of both hotels. Common areas are rather old and not luxury at all but fine. We stayed at a suite and it was big and had view of both: a beautiful sight of Santiago and also view to San Cristobal hill. Be aware that most rooms can face either the San Cristobal hill or face Santiago. The sight to the hill is not nice. Choose the view to the city. The garden, outdoor swimming pool and outdoor buffet are nice and we enjoyed them much. We had a bad experience when we asked for a taxi to go out one night. We live in the city and know taxi prices. The concierge called a taxi from the hotel taxi service. The car was OK but the price from the hotel to the place where we went was more than twice the normal price ! And the driver didn´t even give us any receipt !. When we returned to the hotel we took a street taxi and it costed less than half. We suggest not to ask for the hotel taxi system but simply call an Uber. There are plenty Uber taxis in the city and it works very well , at regular prices, totaly safe and evrybody uises them in Santiago. The hotel is fine, not 5 stars but OK. We had a good time.

Josefina Edwards De Ferrari 0100 Santiago Region Metropolitana

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Ski-in/ski-out access
  • Outdoor pool and indoor pool

Located in Providencia, San Cristobal Tower, a Luxury Collection Hotel is within a few miles (5 km) of popular sights such as Palacio de la Moneda and San Cristobal Hill. This 5-star hotel has 139 guestrooms and offers ski-in/ski-out access, an outdoor pool, and an indoor pool. Santiago Town Square and Plaza de la Constitucion are also near this Santiago hotel.


This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés. For your convenience, a full breakfast is available for a fee.


The 139 rooms are air-conditioned and have an array of amenities, including fireplaces, minibars, and coffee makers. Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and bathrobes. Free newspapers, free bottled water, and safes are also standard.

Property features

Guests of San Cristobal Tower, a Luxury Collection Hotel enjoy ski-in/ski-out access, an indoor pool, and an outdoor pool. If you drive, self parking is CLP 13000 per day, or you can take advantage of the airport shuttle (available 24 hours) for CLP 35000 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a children's pool, a 24-hour fitness center, and a sauna.

Room options

Executive Suite

King 1 | Sleeps 3

Deluxe Room

King 1 | Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

83% of guests recommend this hotel

Total of 439 reviews