San Cristobal Tower, a Luxury Collection Hotel5.0 out of 5.0
Recent guest reviews
I stay there for my pre and post Antarctica Cruise. in fact the biggest clients of this hotel are Cruise Companies. Majoriy of the guests are would be cruisers. When our coach arrived from Airport, there are 30 of us waiting to check in, but only ONE person in the front desk, and he work in such slow pace. We try to get more staffs , but the cruise representatives and bellboys siad they already inform the managers and there are nothing they can do. Some guests spilled some wine on the floor and nobody bother to clean it up. The concerige know very little about the city, they don;t even know the operation time of the cable car! there are staffs everywhere but none seems are interest to help you. In te breakfast room, the food are not replaced when the treys are emptied. Food selection are limited. The hotel is beside the river in Providencia, surrounded by parks and garden and offer stunning views of the city and the mountain. The room are spacious and clean, offer good wifi and tea/coffee making machine. The lobby look impressive, and the club floor offer drinks and happy hours snacks. It could be a six stars hotel, I only wish the staffs are more attentive, more efficient and work harder.
I have read some of the reviews docking the hotel for issues we did not experience the two times we stayed here recently. We stayed before a cruise to Antarctica and then after for a few days. The staff was top notch, friendly, and always ready to help if needed. The rooms (we stayed in a large suite once and a upgraded room the other time) were clean, spacious, with all needed amenities to include a water closet and a nice tub. The lounge on the 21st floor has a great scene in the evening with free food and delicious Pisco Sours. It is next to Cerro San Cristobal which provides not only a workout trek to the top but amazing views of Santiago. Cost of taxi to airport was reasonable and hotel will set it up for you.
Huge room with desk ,couch, fridge and large comfy bed. His and hers basins in large marble bathroom with both bath and separate loo and shower. Expensive to eat and drink here but staff are friendly and the concierge is very helpful. The Red tour bus stops just outside and you can buy tickets from the hotel which is convenient. They have a fleet of cars to run you to restaurants and these cost the same as a local taxi. Nice pool area,
We stayed here on our way to Antarctica with Silvercloud and were most pleased with the accommodation and service. We had a quiet corner room. Staff was efficient. The wine and appetizers on the 21st floor were delicious and afforded a wonderful view of Santiago.
Had 2 nights here earlier in the month. One booked on points (rates were sky high) and the other booked through the cruiseline. Contacted the hotel in advance and they were happy to link the reservations so we could keep the same room and not have to get "rekeyed" or anything else. Gave us lounge access even though we're only Gold (it's officially just for Platinum), which took care of one dinner (lots of options) and one breakfast. Room was spacious with good views. Bed was very comfortable and bathroom was luxurious. Staff was all friendly and helpful. Pool area was pretty, but the pool water was cold. No hot tub, either.
Our room here was large and very comfortable. Great bed, comfy sofa and a large desk to work on. Very peaceful when we were there but on the day we left we found a note in the room warning of an event that evening and noise until 1 am - glad we weren't staying that night! Our evening meal by the pool was poor quality and the breakfast buffet selection not great. Very slow service at the egg/omelette station led to long queues. Good size bar for evening drinks.
It starts with the room--always nice to get a room with a view of an office building with a giant for sale/rent sign. Toilet drains poorly;showers has poor pressure. Tiny soap. No tissues in the room. 25% commission to change money. Buffet breakfast9 in connection with the adjoining Sheraton) was awful--they don't even show you to a table. Unless you ask the juice served was tasteless and watered down. Coffee too. Here's what really bothers me. Management responds to questionable reviews on Trip Advisor suggesting that the customer should return and they will make it better. I'm staying here now and spoke directly to management about what I am missing. Other than to offer to change rooms (which we did once because of faulty toilet) there was nothing else to be done.--what we received is what they offer. Not a luxury hotel by any means. If you like impersonal convention hotels, this is for you. Sorry we are staying here
Summary: terrible housekeeping and awful shower! Stay at the W Hotel instead. A day before my arrival I received an email from the hotel’s guest relations executive Ignacia asking my about my ETA and if there’s anything they can do for me? I replied with my ETA and a request for my room. She never acknowledged receipt of my email! At check-in all was good and I was offered an upgrade to a suite which was nice. As soon as I got into the suite I realized this hotel is an identical twin to the Park Tower hotel in Buenos Aires. The suite had a charging dock for iPhones last made in 2011 which of course is useless in 2018. There were no other charging options available except for a flimsy outlet in the desktop lamp. All other outlets were not within reach. The suite also had two 1990s Sony stereos with two speakers and a CD slot for people who still use CDs in 2018!! The bathroom was large with two sinks, a tub, a walk-in shower and a toilet a a bidet. The walk-in shower is completely closed off with now chance for hot air to escape when taking a hot shower. The shower head itself was the worst thing I’ve ever seen, the kind you might find in a cheap one star motel. On the third day I noticed that there is just one floor mat in the bathroom rather than the usual two. I also noticed the the mouthwash was not replenished and the tissue which finished that morning was not replenished either. In the afternoon I put the empty tissue box on the table in the entrance to the suite to draw attention to it from the housekeeping staff so that they would bring a new one when doing the afternoon turndown. I was wrong, they took the empty box and did not bring a new one!! That same afternoon, I wanted to drink coffee using the Nespresso type machine in the suite except that it was not Nespresso, it was a brand I’ve never heard of. I guess the hotel was offered free machines as a marketing promotion from the company and of course the machines didn’t work. Later on my way out I saw Ignacia at her desk and informed her of the issues with housekeeping and the Nespresso machine and she said she’ll take care of them. When I returned to my room after dinner I was in deep shock to see that none of my complaints have been addressed. There was no tissue box, no mouthwash, and the Nespresso machine was left as I left, shocking indeed. I ended up using a toilet paper in lieu of tissues and put the toilet paper on the desk to again bring attention to the housekeeping that I’m out of tissues but when I returned in the afternoon and evening after turndown the toilet paper was in its place and there were no tissues. After this stay I’ve come to the conclusion that I will never stay at a luxury collection hotel ever again. I’ve had terrible experiences with this chain in the past and I’ve had it with them. If you must stay at an SPG hotel in Santiago then the W hotel is newer and has a much better location.
The San Cristobal Tower (a Starwood Hotel) is a large modern hotel in the Providencia district of Santiago. It is not the place to be if you are interested in easy access to the old town and its many tourist attractions. However, it is a very easy direct walk to Sky Costanera and the modern associated shopping mall complex. The check-in/out process was efficient. A glass of sparkling wine or juice was offered at check-in. The room was modern with a large comfortable bed, a decent size bathroom, lounge chairs, large TV and a large writing desk. The ceiling height is low, perhaps no more than 7 feet. In the outside corridor, I recall my head brushing against the hanging light fittings. The room was quiet but the hotel naturally attracts tour groups. On this occasion, there was a large pre-voyage cruise group. There is a large and inviting pool area, which is well patronised. There is a lounge on the 21st floor at which has a bar and operates a buffet in the evening. However, the best reason for going to the lounge is the great views of Santiago. You can actually go outside onto the narrow balcony to take pictures. One disappointing aspect was the in-room WiFi was very poor. I had to sit close to door to get a reasonable signal.
If you want a view with Costanera Tower and the Andes backdrop, this is probably a hotel you want to stay with if you manage to get the high floors with mountain view, otherwise avoid at all cost. No bellmen at the door to help with the luggage, no turndown service, no slippers in the room, these are a few basic things that you would expect the Luxury Collection would take care of. Breakfast was a complete chaos with people randomly sitting at the table you have already been using. More than half of the time the receptionist as well as the operator had no idea of what they were doing, and not trained to cater to guests’needs. In comparison, Singular Hotel in the old town, albeit small, is a million miles better than this San Cristóbal! It is not well maintained and full of mainland Chinese tourists who tend to be less considerate to other guests.
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- Ski-in/ski-out access
- Outdoor pool and indoor pool
San Cristobal Tower, a Luxury Collection Hotel places you within 3 miles (5 km) of popular attractions like Palacio de la Moneda and San Cristobal Hill. This 5-star hotel has 139 guestrooms and offers ski-in/ski-out access, an outdoor pool, and an indoor pool. Santiago Town Square and Plaza de la Constitucion are also near this Providencia hotel.
This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés. Start your day off with full breakfast, available for a fee.
The 139 rooms are air-conditioned and have an array of amenities, including fireplaces, minibars, and coffee makers. Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and bathrobes. Free newspapers, free bottled water, and safes are also standard.
Guests of San Cristobal Tower, a Luxury Collection Hotel enjoy ski-in/ski-out access, an indoor pool, and an outdoor pool. If you drive, self parking is CLP 13000 per day, or you can take advantage of the airport shuttle (available 24 hours) for CLP 35000 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a children's pool, a 24-hour fitness center, and a sauna.
Reviews from Trip Advisor
83.0% of guests recommend this hotelTotal of 483 reviews