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Recent guest reviews

Unable to stay at the Sheraton Santiago Hotel for this reservation. COVID 19 kept us hostage on Celebrity cruise. On March 13th Celebrity Cruise cancelled the cruise we were already on and we were told to make our own arrangements home. So, from the ship, I booked airline and hotel reservation through Orbitz. We were to be dropped off in Santiago Chile the very next day! Within Hours we would be told Chile had refused any disembarkation from our ship. I then spent hours on ships phone attempting to cancel reservations made just hours before but to no avail. Today, July 7 2020, I have been unable to recoup any of my losses despite apparent good efforts on Orbitz part. This review is to nudge the Sheraton to refund my loss which was unavoidable

Good location Breakfast too expensive Club lounge should be better

Great hotel, perfect area, close to malls. Friendly staff, great view, clear room. Unique design. Loved it, and will come back.

The staff at this Sheraton were most attentive and very mannerly; you will feel completely at home and quite relaxed here. The rooms are decent-sized, extremely comfortable and spotless. The HVAC worked perfectly and you can even open the windows for fresh air if you like. The views are great. The TV has innumerable channels, a number of them in English. For the athletically inclined, the pool is neat, and although I did not use it, the fitness center looked perfectly adequate. Apparently the hotel has a quite a number of spa experiences, but I did not use these either. One thing I definitely liked was that the hotel has a number of eating and dining facilities, and several seemed to be open all the time, not always true in late-eating South America. The lobby bar area was particulary attractive, and had great coffee, beers, and, of course, in Chile, wine. I prefer a hotel in the middle of things, but this Sheraton is in a residential area, with little activity or immediately adjacent stores or restaurants. But the subway is only a ten minute walk away, across the Mapucho River in the busy Providencia neighborhood. There are plenty of shops and eateries of all types there for those that prefer an out-of-hotel experience. For those who like to take bus tours of the city to orient themselves and see some sights, the Touristik company has a shop right in the hotel, and their bus stops right in front of it quite frequently.

Ave Santa Maria 1742 Santiago Region Metropolitana

Hotel highlights

  • Close to Costanera Center and Clinica Santa Maria
  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • Outdoor pool and indoor pool

Sheraton Santiago Hotel and Convention Center places you within a mile (2 km) of popular attractions like Costanera Center and Clinica Santa Maria. This 4-star hotel has 379 guestrooms and offers conveniences like 4 restaurants, an outdoor pool, and an indoor pool. Centrally located in Santiago, the hotel is connected to the convention center, and a short walk from Uruguay Park and Sculpture Park.


Dining

This hotel is home to 4 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 11:30 AM.


Rooms

Sheraton Santiago Hotel and Convention Center's 379 rooms provide minibars, free bottled water, and ceiling fans. 32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Select Comfort beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include laptop-compatible safes, phones, and ironing boards.


Property features

Sheraton Santiago Hotel and Convention Center features an indoor pool, an outdoor pool, and a children's pool. If you drive, self parking is CLP 15000 per day, or you can take advantage of the airport shuttle (available 24 hours) for CLP 35000 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and conference space.

Room options

Classic Room, 1 King Bed, Non Smoking, City View

1 King Bed | Sleeps 2

Superior Room, 2 Twin Beds, Non Smoking, Pool View

2 Twin Beds | Sleeps 3

Superior Room, 1 King Bed, Non Smoking, Pool View

1 King Bed | Sleeps 3

Club Suite, 1 Bedroom, Non Smoking

1 Double Bed | Sleeps 3

Guest reviews for Sheraton Santiago Hotel and Convention Center

Everyone (1) Business (1) Couples (1) Other (1)
3
Partner Couples

Unable to stay at the Sheraton Santiago Hotel for this reservation. COVID 19 kept us hostage on Celebrity cruise. On March 13th Celebrity Cruise cancelled the cruise we were already on and we were told to make our own arrangements home. So, from the ship, I booked airline and hotel reservation through Orbitz. We were to be dropped off in Santiago Chile the very next day! Within Hours we would be told Chile had refused any disembarkation from our ship. I then spent hours on ships phone attempting to cancel reservations made just hours before but to no avail. Today, July 7 2020, I have been unable to recoup any of my losses despite apparent good efforts on Orbitz part. This review is to nudge the Sheraton to refund my loss which was unavoidable

By , from boise idaho on Jul 8, 2020

4
Everyone

Good location Breakfast too expensive Club lounge should be better

By on May 31, 2017

5

beautiful and unique hotel

Business

Great hotel, perfect area, close to malls. Friendly staff, great view, clear room. Unique design. Loved it, and will come back.

By on Jun 22, 2014

4

comfy, quiet, a little out of the way

Other

The staff at this Sheraton were most attentive and very mannerly; you will feel completely at home and quite relaxed here. The rooms are decent-sized, extremely comfortable and spotless. The HVAC worked perfectly and you can even open the windows for fresh air if you like. The views are great. The TV has innumerable channels, a number of them in English. For the athletically inclined, the pool is neat, and although I did not use it, the fitness center looked perfectly adequate. Apparently the hotel has a quite a number of spa experiences, but I did not use these either. One thing I definitely liked was that the hotel has a number of eating and dining facilities, and several seemed to be open all the time, not always true in late-eating South America. The lobby bar area was particulary attractive, and had great coffee, beers, and, of course, in Chile, wine. I prefer a hotel in the middle of things, but this Sheraton is in a residential area, with little activity or immediately adjacent stores or restaurants. But the subway is only a ten minute walk away, across the Mapucho River in the busy Providencia neighborhood. There are plenty of shops and eateries of all types there for those that prefer an out-of-hotel experience. For those who like to take bus tours of the city to orient themselves and see some sights, the Touristik company has a shop right in the hotel, and their bus stops right in front of it quite frequently.

By on Jun 17, 2009

Sheraton Santiago Hotel and Convention Center

Ave Santa Maria 1742, Santiago, Region Metropolitana 1742
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