Outstanding customer service at check-in/check-out and at the bistro for breakfast. Layout of the hotel is a little confusing. Inner courtyard and elevator smelled smoky. Overall comfortable and satisfactory stay!
Staff friendliness, restaurant open till 10pm, eat in good options, have wine and no driving!!!
The price was good the room was nice! The courtyard was loud broken tiles slippery from the snow! we could hear the people next to us like they were in our room. No continental breakfast offered or sold, The
Very clean, just the bathroom door didn’t close properly and the air conditioner had a clickety sound, so we had to turn it off and it made the room rather stuffy.
Convenient location. The hotel could use some paint.
Loved the stay. Great location. Staff extremely pleasant and professional
Nice indoor pool. Front desk was nice and helpful. The property seemed under staffed. Asked for more toilet paper but after 3 hours I just found a cart and took some off of theirs. Toilet paper never came.
While the rooms have been painted and newer wallpaper, they did not replace the 1980's southwestern style headboard, side tables, dresser, desk and mirror. They simply added granite slabs to every surface. The room carpet was dirty and the bed was not up to Courtyard standards. I would not stay there again.
We like the outdoor courtyards, and the various flavored Waters available in the lobby every morning. The staff were extremely friendly, and very helpful. The pool and hot tubs were nice, but were in need of a cleaning. This is not saying that they were dirty, per se, but the hot tub was very foamy, and the pool was not very clear. Otherwise, our room was very nice, and in good shape, as well as very clean. We would definitely stay here again.
The room smelled like mildew. The beds were too hard. The fan was too loud. The door latch was broken.There was no breakfast.
checking in and checking out was time consuming-----35 minutes for check in and I am still not checked out. we left at 8:15 and it was 10:30 when I arrived home. Still no receipt from the hotel!!! Guess I have a job ahead of me-----getting confirmation that I checked out seems an impossible task. Pretty discouraging.
Front desk was great. The restaurant didn't have people working for that.
The place is really good, people from hotel very warm and environment awsome.
Adequate room. Restaurant closes at 10pm (My delayed flight caused me to arrive at 11pm hungry and looking for a cocktail). HVAC system in my room was disturbingly loud. Landscaping was lovely. Delicious avocado toast!!! Although there was no USB port in the room, front desk lent a cube. Friendly staff.
Hotel was very clean, staff was nice and place is perfect for traveling. Better food options than some of other hotels in town. Nice gym/pool and facilities.
Located in Southside, Courtyard by Marriott Santa Fe is a leisurely stroll from sights such as Theaterwork Studio and Meow Wolf. This 3-star hotel welcomes guests with 209 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking.
This hotel is home to a bistro and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a full breakfast is served each morning for a fee.
Guests can expect 40-inch flat-screen TVs with satellite channels and Netflix, along with free WiFi and wired Internet. Beds sport down comforters and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.
Guests staying at Courtyard by Marriott Santa Fe enjoy an indoor pool, 2 spa tubs, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). The front desk is staffed 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include conference space, a business center, and coffee/tea in a common area.
Outstanding customer service at check-in/check-out and at the bistro for breakfast. Layout of the hotel is a little confusing. Inner courtyard and elevator smelled smoky. Overall comfortable and satisfactory stay!
Staff friendliness, restaurant open till 10pm, eat in good options, have wine and no driving!!!
Dear Ricardo,Thank you for choosing to stay at the Courtyard Santa Fe and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent any issue from occurring in the future.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Marriott Management Team
The price was good the room was nice! The courtyard was loud broken tiles slippery from the snow! we could hear the people next to us like they were in our room. No continental breakfast offered or sold, The
Dear Anonymous, Thank you for choosing to stay at the Courtyard Santa Fe and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent any issue from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Santa Fe. Sincerely, Courtyard Marriott Management Team
Very clean, just the bathroom door didn’t close properly and the air conditioner had a clickety sound, so we had to turn it off and it made the room rather stuffy.
Dear Elizabeth, Thank you for choosing to stay at the Courtyard Santa Fe and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent any issue from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Santa Fe. Sincerely, Hotel Staff
Dear Anonymous, Thank you for choosing to stay at the Courtyard Santa Fe and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent any issue from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Santa Fe. Sincerely, Hotel Staff
Dear Anonymous, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe. Sincerely, Hotel Staff
Convenient location. The hotel could use some paint.
Dear Mark, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe. Sincerely, Hotel Staff
Loved the stay. Great location. Staff extremely pleasant and professional
Dear Frank, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe. Sincerely, Hotel Staff
Nice indoor pool. Front desk was nice and helpful. The property seemed under staffed. Asked for more toilet paper but after 3 hours I just found a cart and took some off of theirs. Toilet paper never came.
Dear Anonomous, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe. Sincerely, Hotel Staff
While the rooms have been painted and newer wallpaper, they did not replace the 1980's southwestern style headboard, side tables, dresser, desk and mirror. They simply added granite slabs to every surface. The room carpet was dirty and the bed was not up to Courtyard standards. I would not stay there again.
Dear Anonymous, Thank you for choosing to stay at the Courtyard Santa Fe and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent any issue from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Santa Fe. Sincerely, Hotel Staff
Dear Emily,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Santa Fe.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Santa Fe and we hope you choose to create more memories here whenever your travels bring you back to Santa Fe.Sincerely,Courtyard Marriott Management Team