Nothing liked about this property.. i will not come and i will not recommend to anyone in my life.
When we arrived, late, the king size bed room reserved was not available. The front desk clerk immediately gave us a certificate for a free night and put us in a queen size room. The room smelled from smoke and although it was clean, it was not deep clean (dirty door molding). I found the door was broken in half but not visible. If you wiggled it, the top and bottom were clearly separated by several inches. We reported it but didn't ask for it to be repaired then. We had the last room they had. Don't expect to stay here again but will use the certificate on another property. Seemed like a lot of long time renters and some with pets.
Convenient location. Close to freeway and eateries..
they did not hold my reservation. I had to search around for hours to find another hotel room on a Saturday night.
Would never come back to this please, very dirty, bags everywhere
Beyond clean! Friendly staff! Brief visit but very comfortable.
Property is not in good condition. Needs an upgrade.
Hotel room was really nice, staff was courteous,property was well kept
Nice motel, cozy and quiet, Have a nice view to highway, but not loud. You'll have a kitchen with all dishes you need, that was very handy. Staff is friendly. Right next to motel you can find gas station, McDonald's and a Mexican restaurant. Pretty close you can find Safeway, Wallmart, Target< Marshall's and CVS. Nice place, nice rooms, nice staff and nice price)
The hotel and staff were ok. But the breakfast was very limited.
Horrible front desk experience. Very unprofessional
Quite a few people living at the hotel. Residential garbage cans with full garbage bags next to them. People working on cars in the parking lots. People hanging out drinking on the stairs and hallways. A lot of people sitting in cars waiting for ??? Looks like section 8 housing. Performing repair at regular hours. Leaving old construction debris at walkways. Cockroaches in the room.
Located within a leisurely stroll of Sacramento Children's Museum, Extended Stay America Suites Sacramento White Rock Rd is within a few miles (5 km) of Mather Sports Center. This 132-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
The 132 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
Guests staying at Extended Stay America Suites Sacramento White Rock Rd enjoy free WiFi in public areas, laundry facilities, and a vending machine. Free parking is available if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.
Nothing liked about this property.. i will not come and i will not recommend to anyone in my life.
When we arrived, late, the king size bed room reserved was not available. The front desk clerk immediately gave us a certificate for a free night and put us in a queen size room. The room smelled from smoke and although it was clean, it was not deep clean (dirty door molding). I found the door was broken in half but not visible. If you wiggled it, the top and bottom were clearly separated by several inches. We reported it but didn't ask for it to be repaired then. We had the last room they had. Don't expect to stay here again but will use the certificate on another property. Seemed like a lot of long time renters and some with pets.
Thank you for sharing your feedback online. We regret not meeting your expectations for an enjoyable stay. We are sorry for being unable to provide you with the suite of your choice. We also offer our apologies for the cleanliness and maintenance issues in your suite. We will discuss this with our team to take appropriate action. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Convenient location. Close to freeway and eateries..
Thank you for choosing to stay with us at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our convenient location close to the freeway and restaurants were perfect for your needs. We look forward to serving you again in the future! Sincerely, Hotel Management
they did not hold my reservation. I had to search around for hours to find another hotel room on a Saturday night.
Would never come back to this please, very dirty, bags everywhere
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered here. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Beyond clean! Friendly staff! Brief visit but very comfortable.
Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly. Thank you once more for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management
Somasundaram, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management