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Recent guest reviews

Property details are inaccurate stating 24/7 front desk staff available. That is inaccurate. Saturday night front desk staff were not available after midnight. We were given an advertised “smoke free” room to find it was completely full of cigarette smoke. Unhealthy. It is hotel responsibility to air out smoked out rooms after clean king staff inspect when guests check out. After checking the room we returned to the front desk to find that no one was available to assist. And had to leave the property as it was not healthy to stay in the room. One staff member who usually does not work at this location was extremely sweet and helpful, but unfortunately the room circumstance and lack of support afterwards left me really disappointed for a venue in such a nice neighborhood.

Nothing liked about this property.. i will not come and i will not recommend to anyone in my life.

When we arrived, late, the king size bed room reserved was not available. The front desk clerk immediately gave us a certificate for a free night and put us in a queen size room. The room smelled from smoke and although it was clean, it was not deep clean (dirty door molding). I found the door was broken in half but not visible. If you wiggled it, the top and bottom were clearly separated by several inches. We reported it but didn't ask for it to be repaired then. We had the last room they had. Don't expect to stay here again but will use the certificate on another property. Seemed like a lot of long time renters and some with pets.

Convenient location. Close to freeway and eateries..

they did not hold my reservation. I had to search around for hours to find another hotel room on a Saturday night.

Would never come back to this please, very dirty, bags everywhere

Beyond clean! Friendly staff! Brief visit but very comfortable.

Property is not in good condition. Needs an upgrade.

Hotel room was really nice, staff was courteous,property was well kept

Nice motel, cozy and quiet, Have a nice view to highway, but not loud. You'll have a kitchen with all dishes you need, that was very handy. Staff is friendly. Right next to motel you can find gas station, McDonald's and a Mexican restaurant. Pretty close you can find Safeway, Wallmart, Target< Marshall's and CVS. Nice place, nice rooms, nice staff and nice price)

The hotel and staff were ok. But the breakfast was very limited.

White Rock Rd Rancho Cordova CA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Extended Stay America Suites Sacramento White Rock Rd places you within 2 miles (3 km) of Mather VA and Valley Division - Sacramento VA Medical Center. This 132-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Kitchens, refrigerators, and microwaves are also standard. Housekeeping is available on request.


Property features

Guests staying at Extended Stay America Suites Sacramento White Rock Rd enjoy free WiFi in public areas, laundry facilities, and a vending machine. Free parking is available if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.

Room options

Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Extended Stay America Suites Sacramento White Rock Rd

Everyone (26) Business (2) Couples (6) Family (8) Other (2)
1
Family Family with small children

Property details are inaccurate stating 24/7 front desk staff available. That is inaccurate. Saturday night front desk staff were not available after midnight. We were given an advertised “smoke free” room to find it was completely full of cigarette smoke. Unhealthy. It is hotel responsibility to air out smoked out rooms after clean king staff inspect when guests check out. After checking the room we returned to the front desk to find that no one was available to assist. And had to leave the property as it was not healthy to stay in the room. One staff member who usually does not work at this location was extremely sweet and helpful, but unfortunately the room circumstance and lack of support afterwards left me really disappointed for a venue in such a nice neighborhood.

By on Jul 11, 2022

Review comment responded on Jul 15, 2022

Crystal, thank you for leaving your review regarding your recent visit. We are sorry for the issue you faced in your suite and the inconvenience this caused. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you once more for bringing this to our attention. We also regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for the frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management

2
Everyone

By , from Sonoma on Jun 5, 2022

1
Family Family with small children

Nothing liked about this property.. i will not come and i will not recommend to anyone in my life.

By on Sep 21, 2021

Review comment responded on Sep 22, 2021

Somasundaram, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management

2
Family

When we arrived, late, the king size bed room reserved was not available. The front desk clerk immediately gave us a certificate for a free night and put us in a queen size room. The room smelled from smoke and although it was clean, it was not deep clean (dirty door molding). I found the door was broken in half but not visible. If you wiggled it, the top and bottom were clearly separated by several inches. We reported it but didn't ask for it to be repaired then. We had the last room they had. Don't expect to stay here again but will use the certificate on another property. Seemed like a lot of long time renters and some with pets.

By on May 25, 2021

Review comment responded on May 26, 2021

Thank you for sharing your feedback online. We regret not meeting your expectations for an enjoyable stay. We are sorry for being unable to provide you with the suite of your choice. We also offer our apologies for the cleanliness and maintenance issues in your suite. We will discuss this with our team to take appropriate action. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management

1
Everyone

By on Jun 14, 2020

Review comment responded on Jun 15, 2020

Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management

2
Everyone

By on May 16, 2020

Review comment responded on May 17, 2020

Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management

5
Everyone

By on Mar 19, 2020

Review comment responded on Apr 2, 2020

Thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management

4
Everyone

By on Jan 14, 2020

4
Business Business

Convenient location. Close to freeway and eateries..

By on Jan 11, 2020

Review comment responded on Jan 11, 2020

Thank you for choosing to stay with us at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our convenient location close to the freeway and restaurants were perfect for your needs. We look forward to serving you again in the future! Sincerely, Hotel Management

1
Everyone

they did not hold my reservation. I had to search around for hours to find another hotel room on a Saturday night.

By on Sep 22, 2019

Extended Stay America Suites Sacramento White Rock Rd

10721 White Rock Rd, Rancho Cordova, CA 95670
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