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Recent guest reviews

The internet was down. i complained 4 times, when i checked in, later in the day and in the morning and none of the staff seemed interested in fixing the problem. the lady in to morning even asked if i wanted to call their IT dept. like that was my job.

The first room we got hadn't been cleaned at all since the previous tenant had left; the second had a heater/AC unit with controls a little broken although ultimately we made it work; the fridge however wasn't working at all - didn't even close properly - which is unfortunate because I happened to have some medicine that needs to be kept cold... Not sure it'll have survived the trip.

The room was a little small and on the 3rd floor. The breakfast was very good and there was staff ready to help you. The location wit the freeway was a little noisy and the traffic was tough.

OK hotel for the price

Had a pleasant stay. Hotel front desk was courteous and responsive

The breakfast attendant was pleasant and proficient. The breakfast variety and food was very good. I did not like that the room I booked was not even available in this hotel. The pull-out bed had what appeared to be a bloodstain. The room was not cleaned during our 5-day stay. Clean towels and toilet paper ran out; we had to get them from the front desk. Trash wasn't emptied. Of the two televisions in the room, one was unplugged, the other didn't have a remote. Dresser drawers were missing knobs, but had plenty of sticky substances on them. Tub wouldn't drain while showering. Sink wouldn't drain while brushing teeth. Need I go on?

Facilities are well-kept, and the breakfast was above average.

Before I get to the main issue of concern the pics and description of this hotel provided are inaccurate and exaggerated. The grounds, rooms and amenities are not in the 3 star level. The pool area is basic and uninviting, small and has poor covering and seating. The atrium courtyard is not new or inviting. It's also uncovered and very basic. The rooms are cramped and we had a 2 queen plus sofa bed suite. There are people in the parking lot doing drugs and one lady was passed out sitting half way out of her car. The main altercation I had there was due to mask harassment by the ghetto breakfast area staff. masks were no longer mandated but i still obliged by using my own face covering. She became forceful about me using the mask she provided, which I declined. She went on to mock harass, and insult me and even get other guests in the area to join in, which they all did. As a result others came to my defense and scolded back at all of them. I complained to the front desk- Yolanda was sweet and understanding initially. I then got a call that they were cancelling my reservation for the following night and asked us to leave. We complied, as we were packing up the security came and threatened us with the police. We had not caused any ruckus, no drinking or drug use fight, cause damage, or commit crimes, I have never in my life had any involvement with law enforcement. It was appalling. Then the hotel refused to issue me a refund after they offered. it was also my birthday!

Had to wait for room to be ready.

Upon our arrival, the clerk made us wait at the counter for several minutes before waiting on us. Then when I asked for a room near an entrance due to mobility issues she simply said she'd show us where our room was in a minute and we did not end up near an entrance. Our room was nice, but smelled like chemically covered up cigarette smoke. We had a king size bed with a sofa bed for the three of us. There was plenty of room for us. However, they only left us two towels and when the maid made up the room she took the sheet from the sofa bed and did not replace it. When we went for breakfast, the breakfast staff person was very gruff and impatient with us. The food was decent. They gave a choice of two different hot breakfasts, which had to be taken back to the room to be eaten. They were good size breakfasts. If the hotel worked on their staff this would be a better place to stay, but overall it was decent stay.

Good location to freeway, restaurants, shopping, medical. Of course the pool was not opened. They serve breakfast, however, get there by 6am when it opens or you'll be waiting in a long line, as they fix your meal serve it to you in a to-go box, but it was ok.

I tried to cancel this immediately after I accedentally booked it

It was convenient - walking distance to breakfast 24 hour

N Sunrise Ave Roseville CA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Bar/lounge

Best Western Plus Orchid Hotel & Suites places you within 2 miles (3 km) of Maidu Regional Park and Golfland Sunsplash. This 179-room, 3-star hotel has free breakfast along with conveniences like an outdoor pool and a 24-hour gym.


Dining

Free buffet breakfast is served on weekdays from 6 AM to 9 AM and on weekends from 6:30 AM to 10 AM. Quench your thirst with a drink at the bar/lounge.


Rooms

LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. MP3 docks, refrigerators, and microwaves are other standard amenities.


Property features

Guests staying at Best Western Plus Orchid Hotel & Suites enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, take advantage of free parking. The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Additional amenities include a spa tub, conference space, and a business center.

Room options

Suite, Multiple Beds, Non Smoking

2 King Beds | Sleeps 6

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Best Western Plus Orchid Hotel & Suites

Everyone (26) Couples (3) Family (14)
2
Everyone

The internet was down. i complained 4 times, when i checked in, later in the day and in the morning and none of the staff seemed interested in fixing the problem. the lady in to morning even asked if i wanted to call their IT dept. like that was my job.

By on Jul 4, 2022

Review comment responded on Jul 5, 2022

Thank you for your feedback and we apologize for the issues you had during your stay. We will be sure to contact our IT department to see what the connection issue was in your room.

1
Family

The first room we got hadn't been cleaned at all since the previous tenant had left; the second had a heater/AC unit with controls a little broken although ultimately we made it work; the fridge however wasn't working at all - didn't even close properly - which is unfortunate because I happened to have some medicine that needs to be kept cold... Not sure it'll have survived the trip.

By on May 8, 2022

Review comment responded on May 9, 2022

Thank you for your review and we apologize for the issues you had during your stay.

4
Family

The room was a little small and on the 3rd floor. The breakfast was very good and there was staff ready to help you. The location wit the freeway was a little noisy and the traffic was tough.

By on May 5, 2022

3
Everyone

OK hotel for the price

By on May 2, 2022

2
Everyone

By , from Coeur d'Alene on Feb 19, 2022

4
Everyone

By on Feb 5, 2022

5
Family with small children

Had a pleasant stay. Hotel front desk was courteous and responsive

By on Jan 24, 2022

5
Everyone

By on Dec 28, 2021

1
Family

The breakfast attendant was pleasant and proficient. The breakfast variety and food was very good. I did not like that the room I booked was not even available in this hotel. The pull-out bed had what appeared to be a bloodstain. The room was not cleaned during our 5-day stay. Clean towels and toilet paper ran out; we had to get them from the front desk. Trash wasn't emptied. Of the two televisions in the room, one was unplugged, the other didn't have a remote. Dresser drawers were missing knobs, but had plenty of sticky substances on them. Tub wouldn't drain while showering. Sink wouldn't drain while brushing teeth. Need I go on?

By on Oct 21, 2021

Review comment responded on Oct 22, 2021

Thank you for your review and I apologize for the issues you had during your stay.

3
Everyone

By on Oct 11, 2021

Best Western Plus Orchid Hotel & Suites

130 N Sunrise Ave, Roseville, CA 95661
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