Most staff members were rude and not helpful. One staff member, Cheletha, was absolutely wonderful, very helpful with a bright and welcoming disposition. The bed was creaky and uncomfortable. We will never stay here again.
Since hotel had only two staff working. Had to wait until almost 7:00pm to check in although the room was very clean the bathroom door had a big hole. TV sound was not working very low. When I left in morning to check out nobody at front it was closed I left at 7am. Not good experience
Everything worked. It was as good as it gets for the price.
N/A Surprised to find that there was no gym available. Had to pay extra just for pillows
Got into the hotel late and had to wait 20 minutes for someone to come check me into the hotel. The room was very dirty and smelled like smoke.
Nice hotel, will stay again next time i visit the city. Hotel staff were friendly and the environment is clean.
It’s was nice hotel, clean and comfortable. The staf. Was friendly and helpful.
It is very Quiet and peaceful in the hotel .. And it's Clean
I had a great stay here and stuff was very friendly
I would stay again and I will let my friend and family know this is a place to stay
Really nice and clean hotel I would recommend to anyone.. Very Quiet!!
Spiders in the room Hairs in the bathroom Marks all over walls No lamps Felt like a hospital room
We had to wait too long for after hours attendant to let us in. This was after 10 pm & the public can freely walk in, so we had to wait at ight a lil bit too long to get in. The inside smelled musty & it was hot. The bed was uncomfortable & the ac did not get cold enough. We were not advised that this was a place where people actually live & not like a Hilton. So, front desk came knocking early in the morning. At check in we were offered to stay til noon but the next morning we were told no. The front desk in the a.m. turned out to be very nice although we had the other negative stuff.
great condition hotel! i will back for sure.....any time
Beds are not the greatest. Just spring mattresses on a metal frame, but not really uncomfortable. I don't have any back issues, so I can't speak on how it might affect someone who does. It would be nice if they were queen instead of just full size. There are no niceties like a toaster, coffee maker, plates, pans etc.. You get a small bar of soap, two towels and wash cloths, bed linens and toilet paper. The other items can be rented from the motel if you need them. I travel with my own stuff so I can't give costs of doing so.. Be sure to check online for promo codes.
The rooms seem more like a college dorm type of experience due to the small beds and layout, but was everything we needed and very cheap to stay
Después de bajar para comentar acerca de unas cucarachas en el cuarto, la encargada subió a tocar fuertemente y abrió la puerta mientras yo me bañaba.
Extended Stay America Select Suites - Austin - Round Rock places you within a short walk of Round Rock West Shopping Center and within a mile (2 km) of Rock Creek Plaza. The 121 rooms at this hotel include kitchens, dining areas, and sitting areas.
34-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other amenities include kitchens, dining areas, and sitting areas. Housekeeping is available on request.
Guests of Extended Stay America Select Suites - Austin - Round Rock enjoy free WiFi in public areas, express check-out, and laundry facilities. There's free parking if you drive. This smoke-free hotel also has a vending machine.
Most staff members were rude and not helpful. One staff member, Cheletha, was absolutely wonderful, very helpful with a bright and welcoming disposition. The bed was creaky and uncomfortable. We will never stay here again.
Since hotel had only two staff working. Had to wait until almost 7:00pm to check in although the room was very clean the bathroom door had a big hole. TV sound was not working very low. When I left in morning to check out nobody at front it was closed I left at 7am. Not good experience
Thank you for your honest feedback. This gives myself and my team insight on how to provide better service in the future.
Everything worked. It was as good as it gets for the price.
We appreciate this great feedback - thank you!
N/A Surprised to find that there was no gym available. Had to pay extra just for pillows
I'm so sorry our accommodations did not meet your needs during this stay. Thank you for letting us know how we are coming across and what areas we need to address.
I'm sorry you did not enjoy a thoroughly wonderful stay with us. Would you consider returning to give us another opportunity to wow you?
Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Got into the hotel late and had to wait 20 minutes for someone to come check me into the hotel. The room was very dirty and smelled like smoke.
I really appreciate hearing how our check-in process impacted you. We are always seeking ways to improve so guests can truly relax and enjoy their stay. I'm so very sorry for the bad impression we made before you even got checked in. Thank you for sharing these details about your first experience with us.
Nice hotel, will stay again next time i visit the city. Hotel staff were friendly and the environment is clean.
Thank you for the great review. We're so glad you enjoyed our super clean rooms and friendly staff. We hope you do indeed come back again for another wonderful stay with us.
It’s was nice hotel, clean and comfortable. The staf. Was friendly and helpful.
Thank you for the review. We work hard to deliver clean, comfortable, affordable rooms and we're so glad you appreciated them. We enjoy having you here.
Dear David, Thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in addressing your concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. However, we appreciate you mentioning Cheletha and how helpful she was in making your visit perfect. She will be pleased to know that you acknowledged her in the review. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience that we strive to provide every guest.Sincerely, Hotel Management