First rate treatment for my young family during our overnight stay before flying out the next morning. Staff was professional, personable and accommodating. Shuttle driver was thorough, eager to do his job with pride and carry on amusing banter during the 3 min during to the terminal.
The room was comfortable and clean. The receptionist on duty when I checked in was very helpful
Front desk clerk,Grace, was exceptional.
One of the best hotel stays I’ve had, EVER, and I’ve traveled extensively and globally. The staff realy stood out. Extremely friendly, pleasant, helpful, professional. The facilities are MUCH nicer than the Hilton next door (I stayed there during the Austin/Texas freeze & had one of the worst experiences—because of the staff). Anyway, I only stayed here two days but had a lot to do as I was moving out of the country and this was my last stop. I was carrying 3–50 lbs bags of luggage, they kept them in luggage hold for the two days; I had to scan and email a very important letter, no problem; I had to mail the hard copy, they took care of it without issue; I worked out at the gym (clean, well-stocked); I had a very early morning flight & needed a shuttle at 515am (they took care of it and the front office gentleman even helped me wheel them out to the shuttle). Literally, firing on ALL cylinders. I hope the staff here are recognized for the amazing job they do! They made a huge impression and a big difference in my life during a very stressful time. Thank you!
Very close to airport terminals and brand new condition.
Terrible staff. When I called to see what the mix up was with our room the front desk person said it was a "corporate" problem and blew me off. Room was booked in advanced. I called early that day to confirm and they said everything was fine but my room was not there? Then they blamed Orbitz and their own staff from earlier in the day and then the computer. Felt like we were on one of those hidden video joke shows? Super weird? I wouldn't trust using this hotel.
Excellent hotel - very clean and quiet and right at the airport.
Located by the Airport. Has nice outdoor pool. Free breakfast is also nice.
Hotel was clean, friendly and the rooms functional. Great for late arrivals or early departures from AUS.
Accommodating staff. Everything was clean and comfortable. Shuttle driver was fantastic.
Next to airport. $14 to pay for parking when there as a guest.
Overall it was ok. Clean and quiet in spite of it being on the airport grounds. However, the room have a stale cigarette odor when we first walked in. There was no lotion provided. The food in the evening was good. Ok place to stay.
Hyatt Place Austin Airport places you within a 15-minute drive of popular attractions such as Lady Bird Lake and University of Texas at Austin. This 139-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour gym, and a free airport shuttle.
Start your day off right with a free buffet breakfast, served each morning from 6:00 AM to 9:30 AM. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.
The 139 accommodations feature sitting areas. Guests can expect 50-inch Smart TVs with cable channels and Netflix. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include iPod docks, sofa beds, and coffee makers.
Guests of Hyatt Place Austin Airport have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 14.00 per day, or you can take advantage of the free airport shuttle (available on request). The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and a microwave in a common area.
First rate treatment for my young family during our overnight stay before flying out the next morning. Staff was professional, personable and accommodating. Shuttle driver was thorough, eager to do his job with pride and carry on amusing banter during the 3 min during to the terminal.
The room was comfortable and clean. The receptionist on duty when I checked in was very helpful
Thank you.
Front desk clerk,Grace, was exceptional.
Thank you for your valued Feedback, I will share it with her.
One of the best hotel stays I’ve had, EVER, and I’ve traveled extensively and globally. The staff realy stood out. Extremely friendly, pleasant, helpful, professional. The facilities are MUCH nicer than the Hilton next door (I stayed there during the Austin/Texas freeze & had one of the worst experiences—because of the staff). Anyway, I only stayed here two days but had a lot to do as I was moving out of the country and this was my last stop. I was carrying 3–50 lbs bags of luggage, they kept them in luggage hold for the two days; I had to scan and email a very important letter, no problem; I had to mail the hard copy, they took care of it without issue; I worked out at the gym (clean, well-stocked); I had a very early morning flight & needed a shuttle at 515am (they took care of it and the front office gentleman even helped me wheel them out to the shuttle). Literally, firing on ALL cylinders. I hope the staff here are recognized for the amazing job they do! They made a huge impression and a big difference in my life during a very stressful time. Thank you!
Thank you for your valued Feedback, and for choosing to stay with us at the Hyatt Place Austin Airport, we know you have a lot of hotel choices. I agree with you we have the best staff. I will share with my team your comments. We hope that we will be your choice hotel when you are back in Austin.
Very close to airport terminals and brand new condition.
Terrible staff. When I called to see what the mix up was with our room the front desk person said it was a "corporate" problem and blew me off. Room was booked in advanced. I called early that day to confirm and they said everything was fine but my room was not there? Then they blamed Orbitz and their own staff from earlier in the day and then the computer. Felt like we were on one of those hidden video joke shows? Super weird? I wouldn't trust using this hotel.
Excellent hotel - very clean and quiet and right at the airport.
Thank you for your review.
Thank you for your review.
Thank you, for taking time out of your busy schedule to share your Feedback, it will be shared with the team.