Horrible, as we were checking in multiple parties were checking out talking about flees and bed bugs. The walk ways to the rooms looked like prison walkways, the lady that checked me in was extremely rude. The linen had stains on it so I basically slept with sweat pants and shirt on with the cleanest sheet there. To top it off they charge you $275 for a room and it doesn’t come with parking. Very underwhelmed and a horrible experience. Location was good tho.
The housekeeping was very substandard. I found a used band-aid in the shower drain, and a scrub wad still hanging on the shower curtain rail from a previous visitor. Topping it off was finding the mattress pad placed upside down, exposing the rough, worn out underside of the pad, causing the stiff and prickly tatters to poke up into the sheet. Very uncomfortable, and very unsettling, not knowing what it was. I pulled the sheet up, finding the elastic corner fastening straps on top instead of underneath and wrapped around the corners of the mattress. Someone in housekeeping didn't give a rip. The carpeting also looked like it needed a good cleaning. Other than the band-aid and the scrubber, the toilet and sinks were clean. On a positive side, it was conveniently located to the capital (next door), the University, and downtown. I will likely not stay here again.
Not the cleanest. Loud
When I arrived the air conditioner was on in my room, and the on/off button wasn’t working. I went downstairs to the front desk and asked the lady behind the counter if she could send someone up to fix or turn it off. She said she was alone and no one available to fix it. She said I could unplug it. I did unplug it. The property looked dirty. The hallway carpeting looked dirty. One of the beds in my room looked as if someone had recently slept in it. When I pulled the top blankets to expose the sheets, the sheets looked dirty.
Location is great in proximity of downtown, but would recommend spending the extra money to stay somewhere a little nicer.
I did not know it had valet parking. So when I got there I had to pay additional fees that I was not expecting. I know I should have known it was valet seeing that it was downtown but the pictures of the hotel led me to believe that it did not have valet but the hotel was very accommodating and since I didn't stay another night they reimbursed me for the valet parking for the day I did not stay the website should be updated to include that it is valet parking this is not the hotel's fault and I'm sure they get a lot of customers that aren't as friendly as I am LOL that have baby tantrums about valet
Facilities old and falling apart
Good location, but very outdated property. Various Neighbors were loud at all hours of the night for each of the nights we were there; the walls seem paper thin when it comes to blocking the noise.
This property needs to be torn down. It is old and outdated. This place hasn’t been updated since the 90’s. The worst La Quinta I have ever stayed in. Oh and at checkin there is a surprise $33 valet only parking fee (no self park).
Great location in downtown Austin
The sheets had makeup stains. We had to pay to be able to park on the hotel grounds. It was a poor experience.
Staff was extremely nice. Facility was not clean, theres no fridge in the room, there qas hair on the bathroom floor and bugs. No options for parking, only vallet which qas $30 a night and i had to park myself cause no one could drive standard. Breakfast was only juice boxes and muffins and coffee. Not very pleased.
Located in Downtown Austin, La Quinta Inn by Wyndham Austin Capitol / Downtown is within a 10-minute walk of popular sights such as University of Texas at Austin and Sixth Street. This 152-room motel has an outdoor pool, free in-room WiFi, and a gym.
Flat-screen TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Coffee makers, free local calls, and safes are also available.
Guests of La Quinta Inn by Wyndham Austin Capitol / Downtown have access to an outdoor pool, a gym, and free WiFi in public areas. Valet parking is available for USD 30 per day. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and securing valuables. Additional amenities include a 24-hour business center, a meeting room, and express check-out.
Horrible, as we were checking in multiple parties were checking out talking about flees and bed bugs. The walk ways to the rooms looked like prison walkways, the lady that checked me in was extremely rude. The linen had stains on it so I basically slept with sweat pants and shirt on with the cleanest sheet there. To top it off they charge you $275 for a room and it doesn’t come with parking. Very underwhelmed and a horrible experience. Location was good tho.
The housekeeping was very substandard. I found a used band-aid in the shower drain, and a scrub wad still hanging on the shower curtain rail from a previous visitor. Topping it off was finding the mattress pad placed upside down, exposing the rough, worn out underside of the pad, causing the stiff and prickly tatters to poke up into the sheet. Very uncomfortable, and very unsettling, not knowing what it was. I pulled the sheet up, finding the elastic corner fastening straps on top instead of underneath and wrapped around the corners of the mattress. Someone in housekeeping didn't give a rip. The carpeting also looked like it needed a good cleaning. Other than the band-aid and the scrubber, the toilet and sinks were clean. On a positive side, it was conveniently located to the capital (next door), the University, and downtown. I will likely not stay here again.
Not the cleanest. Loud
When I arrived the air conditioner was on in my room, and the on/off button wasn’t working. I went downstairs to the front desk and asked the lady behind the counter if she could send someone up to fix or turn it off. She said she was alone and no one available to fix it. She said I could unplug it. I did unplug it. The property looked dirty. The hallway carpeting looked dirty. One of the beds in my room looked as if someone had recently slept in it. When I pulled the top blankets to expose the sheets, the sheets looked dirty.
Location is great in proximity of downtown, but would recommend spending the extra money to stay somewhere a little nicer.
Thank you for your review of your experience with your guest room. At our property, we often utilize guest reviews to help us improve our hotel operations. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apologies. We appreciate your time in reviewing our hotel and look forward to seeing you during your next visit to the area.
I did not know it had valet parking. So when I got there I had to pay additional fees that I was not expecting. I know I should have known it was valet seeing that it was downtown but the pictures of the hotel led me to believe that it did not have valet but the hotel was very accommodating and since I didn't stay another night they reimbursed me for the valet parking for the day I did not stay the website should be updated to include that it is valet parking this is not the hotel's fault and I'm sure they get a lot of customers that aren't as friendly as I am LOL that have baby tantrums about valet
Facilities old and falling apart
Thank you for taking the time to review our property. We are very sorry that you had such a negative experience while staying with us. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity. Sincerely,
Good location, but very outdated property. Various Neighbors were loud at all hours of the night for each of the nights we were there; the walls seem paper thin when it comes to blocking the noise.
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.
We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity