I did not like the mandatory expensive valet fee. The rooms should be cleaner.
The location is great, everything else was terrible. The front staff was unprofessional and never available at the front desk and obviously high when she finally came at the desk to help (after I asked the valet guy to go look for her). The room was dirty and don’t get me started on the bathroom. It was disgusting. The AC control on the wall did not work so we were unable to change the room temperature. The keys to the room would not work and would not open the door consistently. Unfortunately, the staff was not present to help fix the problem in a timely manner. The whole hotel smelled like a bathroom. Overall, the price does not match the quality of the service or the room, you are only paying for the location. The price for parking was extremely high. They charge $50. Would not recommend staying here.
Did not expect the daily parking fee to be so expensive and not included for the stay. Place was run down and did not look like the pictures online.
*The building is so old. Need maintance. Air conditioners are dripping water in all over the building. *Mold at the cieling and dripping water * Front desk person is exteremly rude . Did not want to take time and answer questions * Breakfast room was a mess without glasses * Very dirt bath tab, and sink * Will never stay in this property again, in fact it changed all my perception for Laquianta. Will never stay there anymore
Check in fast efficient and staff friendly. Property is on a corner bin downtown Austin. Easy walking around downtown. Bed comfortable. The constricted driveway in front of the office is a noise tunnel all the way up to the 4th level. Every sound is amplified. Noisy Inconsiderate people at 3 am talking and Harley motorcycles leaving at 7 interrupted sleep.
Was almost attacked by a homeless man who was clearly out of his mind. Five minutes into our stay the manager opened up our door without knocking first. Rooms were hot.
Not at all what was shown in n the pictures. Poor customer service, old and dirty. Even the lobby smells really bad. Expensive parking, poor quality breakfast. This has been the worst experience I have ever had
Great place if just looking for a clean space to spend the night
The staff was nice. However, we were unaware of the parking pricing when we booked this hotel. Our toilet also never flushed. Plus the interior of the hotel was run down. Probably wouldn’t stay here again.
Horrible, as we were checking in multiple parties were checking out talking about flees and bed bugs. The walk ways to the rooms looked like prison walkways, the lady that checked me in was extremely rude. The linen had stains on it so I basically slept with sweat pants and shirt on with the cleanest sheet there. To top it off they charge you $275 for a room and it doesn’t come with parking. Very underwhelmed and a horrible experience. Location was good tho.
Ghetto. Looked nothing like photos. Worst part- COCKROACHES IN THE BED!!!!! We left so fast.
The housekeeping was very substandard. I found a used band-aid in the shower drain, and a scrub wad still hanging on the shower curtain rail from a previous visitor. Topping it off was finding the mattress pad placed upside down, exposing the rough, worn out underside of the pad, causing the stiff and prickly tatters to poke up into the sheet. Very uncomfortable, and very unsettling, not knowing what it was. I pulled the sheet up, finding the elastic corner fastening straps on top instead of underneath and wrapped around the corners of the mattress. Someone in housekeeping didn't give a rip. The carpeting also looked like it needed a good cleaning. Other than the band-aid and the scrubber, the toilet and sinks were clean. On a positive side, it was conveniently located to the capital (next door), the University, and downtown. I will likely not stay here again.
Not the cleanest. Loud
When I arrived the air conditioner was on in my room, and the on/off button wasn’t working. I went downstairs to the front desk and asked the lady behind the counter if she could send someone up to fix or turn it off. She said she was alone and no one available to fix it. She said I could unplug it. I did unplug it. The property looked dirty. The hallway carpeting looked dirty. One of the beds in my room looked as if someone had recently slept in it. When I pulled the top blankets to expose the sheets, the sheets looked dirty.
Location is great in proximity of downtown, but would recommend spending the extra money to stay somewhere a little nicer.
La Quinta Inn by Wyndham Austin Capitol / Downtown places you in Downtown Austin, within a leisurely stroll of popular sights such as University of Texas at Austin and Sixth Street. This 152-room motel has free in-room WiFi, a gym, and a 24-hour business center.
Flat-screen TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Coffee makers, free local calls, and safes are also available. Housekeeping is available on request.
At La Quinta Inn by Wyndham Austin Capitol / Downtown, guests have access to a gym, free WiFi in public areas, and a 24-hour business center. Valet parking is available for USD 45 per day. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and securing valuables. Additional amenities include a meeting room, express check-out, and laundry facilities.
I did not like the mandatory expensive valet fee. The rooms should be cleaner.
The location is great, everything else was terrible. The front staff was unprofessional and never available at the front desk and obviously high when she finally came at the desk to help (after I asked the valet guy to go look for her). The room was dirty and don’t get me started on the bathroom. It was disgusting. The AC control on the wall did not work so we were unable to change the room temperature. The keys to the room would not work and would not open the door consistently. Unfortunately, the staff was not present to help fix the problem in a timely manner. The whole hotel smelled like a bathroom. Overall, the price does not match the quality of the service or the room, you are only paying for the location. The price for parking was extremely high. They charge $50. Would not recommend staying here.
Thank you for staying with us and for taking the time to share your review. Please allow us to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We are very saddened to read your review as we never want our guests to have such an experience. We hope that you will return and give us an opportunity to exceed your expectations. Respectfully, LQ Customer Care
Did not expect the daily parking fee to be so expensive and not included for the stay. Place was run down and did not look like the pictures online.
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. LQ Customer Care
Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again. Respectfully, LQ Customer Care
*The building is so old. Need maintance. Air conditioners are dripping water in all over the building. *Mold at the cieling and dripping water * Front desk person is exteremly rude . Did not want to take time and answer questions * Breakfast room was a mess without glasses * Very dirt bath tab, and sink * Will never stay in this property again, in fact it changed all my perception for Laquianta. Will never stay there anymore
Thank you for your review. We greatly appreciate your response. Your comments have been addressed with our management team. We are working to correct these issues. We do hope that you do continue to stay at other LaQuinta's in the future as most of them are beautiful. Prior to your future trips, please feel free to call the hotel and ask when last renovated and amenities provided.
Check in fast efficient and staff friendly. Property is on a corner bin downtown Austin. Easy walking around downtown. Bed comfortable. The constricted driveway in front of the office is a noise tunnel all the way up to the 4th level. Every sound is amplified. Noisy Inconsiderate people at 3 am talking and Harley motorcycles leaving at 7 interrupted sleep.
Thank you for your review. We understand your frustration with all the motorcycles and their noise during their weekend rally. We do hope to see you again when it is a little quieter.
Thank you for your rated review.
Was almost attacked by a homeless man who was clearly out of his mind. Five minutes into our stay the manager opened up our door without knocking first. Rooms were hot.
Thank you for your review of your experience with your guest room. At our property, we often utilize guest reviews to help us improve our hotel operations. We strive to offer a comfortable stay for our guests, and it seems we fell short during your stay. Please accept our sincere apologies. We appreciate your time in reviewing our hotel.
Not at all what was shown in n the pictures. Poor customer service, old and dirty. Even the lobby smells really bad. Expensive parking, poor quality breakfast. This has been the worst experience I have ever had
Thank you for staying with us and for taking the time to share your review. Please allow us to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We are very saddened to read your review as we never want our guests to have such an experience.
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care