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Recent guest reviews

Clean and efficient! Good restaurant and good shuttle service.

Was very surprised to find the hotel charging for coffee in the lobby. Every place else I've been to, coffee in the lobby was already part of the package.

Like most hotels, they’re adapting to a COVID world. Housekeeping is upon request, or after six days, but they were very responsive to a request from us for fresh towels or to get rid of room trash (most helpful when traveling with a toddler). Being next to 390 made it easy to get to, but even with that proximity, the hotel was quiet.

Hot tub wasn’t clean. Was brown colored. Under bed in room was full of trash and old food. Bed falling apart at frame.

Nice moden hotel. Room had red splatter on wall by the tv. Only one sheet block you from the bedding that doesn't get cleaned. Pool & hot tub we very dirty. 2nd day hot tub was closed. Floors in pool area need to be cleaned more frequently. For limited use & closure because of covid I expected it to be cleaned more thoroughly.

It smelled like weed and not what I expected no work out room and was not that clean

Staff was friendly, rooms ver clean and everyone was comfortable

Great hotel experience. Lobby and restaurant very appealing. Desk staff very welcoming.

The tub was a step in, not walk in and there were not enough hand holds. There was no safe in the room.

Pleasant hotel near the airport and easy access to the lake

We needed a place to stay because our flight was delayed until the next day and the room was available. We enjoyed the comfort and the space was adequate.

The advertisements that it’s near the airport is not true. The drive is at least 20 minutes from the airport. If it’s traffic, the drive is longer than 20 minutes. The staff from the restaurant are friendly!

This Marriott is behind the times.... thought it was incredibly cheap to not have complimentary coffee in the lobby! If you wanted to good, strong cup of coffee, it was $2.50 in the lobby. VERY stingy!!! For a one night's stay that was $160, to not give guests coffee in the lobby was much too much for me!!! (They did have the econ-coffee maker and coffee in the room, but in order to have a good cup of java, you have to have better equipment!!! This penny pinching made me want to run to the nearest Hampton Inn!

Quiet and comfortable. Easy access to dining, shopping.

We stayed here with friends before a flight out of the Rochester airport. Unfortunately we could not use their free shuttle as it does not start till 5:30 a.m., and had to pay $30 for a taxi to take us. The hotel does not pay if you have to leave earlier like some do. We also were not able to have the free breakfast. However the rooms, beds and showers were great. Front desk was very friendly and helpful.

Ridge Rd W Rochester NY

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Mall at Greece Ridge is within 2 miles (3 km) of Rochester Airport Marriott while other popular attractions such as Kodak Center for Performing Arts are within 3 miles (5 km). This 3.5-star hotel welcomes guests with 210 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is available for a fee.


Rooms

All 210 air-conditioned accommodations feature a separate bedroom. LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and bathrobes. Refrigerators, coffee makers, and free newspapers are other standard amenities. Housekeeping is available on request.


Property features

At Rochester Airport Marriott, guests enjoy features like an indoor pool, a gym, and a sauna. There's free parking, as well as a free airport shuttle (available on request). The 24-hour front desk has staff standing by to help with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a spa tub, and conference space.

Room options

Concierge Room, Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 5

Executive Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Guest reviews for Rochester Airport Marriott

Everyone (17) Couples (3) Business (1) Family (5)
4
Everyone

Clean and efficient! Good restaurant and good shuttle service.

By on Apr 24, 2022

Review comment responded on Apr 25, 2022

Thank you for your feedback! We hope you stay with us again

4
Everyone

By on Oct 30, 2021

4
Partner Couples

Was very surprised to find the hotel charging for coffee in the lobby. Every place else I've been to, coffee in the lobby was already part of the package.

By on Oct 26, 2021

Review comment responded on Dec 6, 2021

Thank you for your feedback. As a full service Marriott, we do provide complimentary coffee in the guestrooms and we offer an upgraded Starbucks option for purchase in the lobby. Have a great day!

4
Family with small children

Like most hotels, they’re adapting to a COVID world. Housekeeping is upon request, or after six days, but they were very responsive to a request from us for fresh towels or to get rid of room trash (most helpful when traveling with a toddler). Being next to 390 made it easy to get to, but even with that proximity, the hotel was quiet.

By on Aug 18, 2021

Review comment responded on Aug 18, 2021

Thank you for your feedback! We look forward to having you back!

2
Family with small children

Hot tub wasn’t clean. Was brown colored. Under bed in room was full of trash and old food. Bed falling apart at frame.

By on May 3, 2021

Review comment responded on May 4, 2021

We are sorry for failing to meet your and our expectations. I have followed up with the appropriate departments to fix these issues.

3
Family

Nice moden hotel. Room had red splatter on wall by the tv. Only one sheet block you from the bedding that doesn't get cleaned. Pool & hot tub we very dirty. 2nd day hot tub was closed. Floors in pool area need to be cleaned more frequently. For limited use & closure because of covid I expected it to be cleaned more thoroughly.

By on Jan 31, 2021

Review comment responded on Feb 1, 2021

Thank you for your feedback. We will share with the appropriate departments.

5
Everyone

By on Oct 6, 2020

Review comment responded on Oct 19, 2020

We are happy you enjoyed your stay! We hope to see you again soon.

1
Business Business

It smelled like weed and not what I expected no work out room and was not that clean

By , from Rod chest ny on Oct 5, 2020

Review comment responded on Oct 5, 2020

Dear Rhonda, Thank you for choosing to stay at the Rochester Airport Marriott and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We do have a fitness center available with limited access at this time. We do try to address smoke smells as soon as we can and it is unfortunate when others do not respect our policies and those around them. If you could share with me the cleanliness issues, I would be happy to address them with our housekeeping team as well. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Sincerely, Christine Paoletti Director of Room Operations

4
Everyone

By on Jul 30, 2020

5
Everyone

Staff was friendly, rooms ver clean and everyone was comfortable

By on Feb 15, 2020

Rochester Airport Marriott

1890 Ridge Rd W, Rochester, NY 14615
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