Nice moden hotel. Room had red splatter on wall by the tv. Only one sheet block you from the bedding that doesn't get cleaned. Pool & hot tub we very dirty. 2nd day hot tub was closed. Floors in pool area need to be cleaned more frequently. For limited use & closure because of covid I expected it to be cleaned more thoroughly.
It smelled like weed and not what I expected no work out room and was not that clean
Staff was friendly, rooms ver clean and everyone was comfortable
Great hotel experience. Lobby and restaurant very appealing. Desk staff very welcoming.
The tub was a step in, not walk in and there were not enough hand holds. There was no safe in the room.
Pleasant hotel near the airport and easy access to the lake
We needed a place to stay because our flight was delayed until the next day and the room was available. We enjoyed the comfort and the space was adequate.
The advertisements that it’s near the airport is not true. The drive is at least 20 minutes from the airport. If it’s traffic, the drive is longer than 20 minutes. The staff from the restaurant are friendly!
This Marriott is behind the times.... thought it was incredibly cheap to not have complimentary coffee in the lobby! If you wanted to good, strong cup of coffee, it was $2.50 in the lobby. VERY stingy!!! For a one night's stay that was $160, to not give guests coffee in the lobby was much too much for me!!! (They did have the econ-coffee maker and coffee in the room, but in order to have a good cup of java, you have to have better equipment!!! This penny pinching made me want to run to the nearest Hampton Inn!
Quiet and comfortable. Easy access to dining, shopping.
We stayed here with friends before a flight out of the Rochester airport. Unfortunately we could not use their free shuttle as it does not start till 5:30 a.m., and had to pay $30 for a taxi to take us. The hotel does not pay if you have to leave earlier like some do. We also were not able to have the free breakfast. However the rooms, beds and showers were great. Front desk was very friendly and helpful.
Very comfortable bed - attentive and bright staff. Breakfast quality was excellent.
The hotel is modern, newly renovated. Located in Greece, NY, it is 11 minutes away from the Greater Rochester International Airport.
The hotel was very nice. Friendly staff. Very Clean and enjoyable.
This hotel is NOT near the airport--at least 5 miles away![...] my reservation was a mess. My requests for king size and late arrival not honored; also no refrigerator in room. [...]
Happy, as always, with the Marriott experience. In Rochester for a lacrosse tournament, easy drive to the fields with lots of places to eat (and get coffee!) all weekend
Rochester Airport Marriott places you within a leisurely stroll of Highland Hospital of Rochester and Mall at Greece Ridge. This 3.5-star hotel welcomes guests with 210 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is available for a fee.
All 210 air-conditioned accommodations feature a separate bedroom. LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and bathrobes. Refrigerators, coffee makers, and free newspapers are other standard amenities. Weekly housekeeping is available.
At Rochester Airport Marriott, guests enjoy features like an indoor pool, a fitness center, and a spa tub. There's free parking, as well as a free airport shuttle (available on request). The 24-hour front desk has staff standing by to help with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include a sauna, free WiFi in public areas, and conference space.
Nice moden hotel. Room had red splatter on wall by the tv. Only one sheet block you from the bedding that doesn't get cleaned. Pool & hot tub we very dirty. 2nd day hot tub was closed. Floors in pool area need to be cleaned more frequently. For limited use & closure because of covid I expected it to be cleaned more thoroughly.
We are happy you enjoyed your stay! We hope to see you again soon.
It smelled like weed and not what I expected no work out room and was not that clean
Dear Rhonda, Thank you for choosing to stay at the Rochester Airport Marriott and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We do have a fitness center available with limited access at this time. We do try to address smoke smells as soon as we can and it is unfortunate when others do not respect our policies and those around them. If you could share with me the cleanliness issues, I would be happy to address them with our housekeeping team as well. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Sincerely, Christine Paoletti Director of Room Operations
Staff was friendly, rooms ver clean and everyone was comfortable
Thank you for your recent stay and honest feedback. We hope to have the opportunity to welcome you back in the future.
Great hotel experience. Lobby and restaurant very appealing. Desk staff very welcoming.
The tub was a step in, not walk in and there were not enough hand holds. There was no safe in the room.
Pleasant hotel near the airport and easy access to the lake
Thank you for your feedback. We will share with the appropriate departments.