AC was broken during the stay. The elevator also had major issues.
I enjoyed the look of the property. I really enjoyed the view from the 8th floor. I was able to see across the street where a very nice sitting area is being made.
I love the location of the hotel, I’m not a fan of the policy to not clean the rooms daily.
I would say I liked the room for space and a comfortable bed. There was no trachcan liners. There was no refrigerator or microwave. 5here wasn't even a continental breakface. Some of the furnishings looked worn. The hardwood floor was different to me, but I liked the floors. Overall I was disappointed with this hotel and would not stay there again anytime soon.
Room was clean but small (to be expected). It lacked promised amenities such as bathrobes and didn't have basic amenities such as shower caps. Check-in was efficient and staff were professional.
Good customer service, fantastic location, and amazing food. Try the house Cab.
Hotel was oversold on bookings rooms.
Staff was great! They only clean your room if you ask - not sure why hotels are still doing this?!?
its downtown Brooklyn
Many pieces of furniture in the room were worn and had chips/scratches. One of the tables in the bedroom was missing a leg/foot and was very wobbly. TV remotes did not work. Phone system was antiquated. Room was not clean enough when we arrived. We did a wipe down and there were still sticky stuff on some of the surfaces where a drink or glass was left. Both my wife and I were bitten during our sleep by something in the bed. A couple of the bath towels had holes in them. Felt unsafe for my wife to walk alone outside of the hotel (apparently the place next door had been turn into a shelter for battered women and no one had informed us). We were very disappointed with our stay and chose to check out early.
Construction going on so lots of things in the way
Hotel location is very easy to get to and near great stores to shop at. Walking distance to restaurants.
Room was not as clean as it should have been especially during these covid times. Room service did not clean room my entire stay
It was very nice and clean place and very pleasant stay
Located in Downtown Brooklyn, Sheraton Brooklyn New York Hotel is within a mile (2 km) of popular sights such as Barclays Center Brooklyn and Brooklyn Heights Promenade. Each of the 321 rooms at this 4-star hotel includes an iPod dock, a coffee maker, and an LCD TV.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service.
Guests can expect WiFi, wired Internet, and 42-inch LCD TVs with cable channels and first-run movies. Pillowtop beds sport down comforters and bathrooms offer hair dryers and designer toiletries. IPod docks, coffee makers, and laptop-compatible safes are also standard.
At Sheraton Brooklyn New York Hotel, guests have access to WiFi in public areas, a computer station, and express check-out. Transportation is made easy with limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Additional amenities include free newspapers, laundry facilities, and wedding services.
AC was broken during the stay. The elevator also had major issues.
I enjoyed the look of the property. I really enjoyed the view from the 8th floor. I was able to see across the street where a very nice sitting area is being made.
Thank you for the wonderful feedback and we look forward to seeing you soon.
I love the location of the hotel, I’m not a fan of the policy to not clean the rooms daily.
Thank you for the wonderful feedback and we look forward to seeing you soon.
I would say I liked the room for space and a comfortable bed. There was no trachcan liners. There was no refrigerator or microwave. 5here wasn't even a continental breakface. Some of the furnishings looked worn. The hardwood floor was different to me, but I liked the floors. Overall I was disappointed with this hotel and would not stay there again anytime soon.
Room was clean but small (to be expected). It lacked promised amenities such as bathrobes and didn't have basic amenities such as shower caps. Check-in was efficient and staff were professional.
Good customer service, fantastic location, and amazing food. Try the house Cab.
Hotel was oversold on bookings rooms.
Please accept our apologies for the inconvenience, the issue shave since been addressed.