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Hampton Inn & Suites Rochester/Henrietta

2.5 star property

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Photo gallery for Hampton Inn & Suites Rochester/Henrietta

Reception
Exterior
Exterior
Reception
Indoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
280 Clay Rd, Rochester, NY, 14623
  • Place, Marketplace Mall
    ‪13 min walk‬
  • Place, Monroe Community College
    ‪18 min walk‬
  • Place, Tim Hortons Iceplex
    ‪3 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(68 reviews)
  • 775 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(39 reviews)
  • 775 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed | Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(3 reviews)
  • 775 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed

Studio, 1 King Bed with Sofa bed | Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Studio, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(41 reviews)
  • 1100 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Hearing Accessible)

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Accessible (Hearing Accessible)

8.8 out of 10
Excellent
(11 reviews)
  • 775 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Bathtub)

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Accessible (Bathtub)

9.6 out of 10
Exceptional
(15 reviews)
  • 775 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 1 King Bed, Accessible

9.2 out of 10
Wonderful
(11 reviews)
  • 775 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 1 King Bed, Accessible

9.6 out of 10
Exceptional
(10 reviews)
  • 775 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Room, 1 King Bed, Accessible

9.6 out of 10
Exceptional
(5 reviews)
  • 775 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(1 review)
  • 775 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed with Sofa bed, Accessible

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Studio, 1 King Bed with Sofa bed, Accessible

7.4 out of 10
Good
(3 reviews)
  • 1100 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Accessible

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Studio, 1 King Bed with Sofa bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 1100 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Accessible

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Studio, 1 King Bed with Sofa bed, Accessible

  • 1100 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Bar (on property)

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

Rochester
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
8.0 out of 10, Very Good, 1,000 reviews
$105 nightly
The price is $120
Mar 16 - Mar 17
Total with taxes and fees
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

About the neighborhood

Rochester

Hampton Inn & Suites Rochester/Henrietta places you within a mile (2 km) of Marketplace Mall and Monroe Community College. This 126-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour gym.

What's nearby

  • Marketplace Mall - 13 min walk - 0.7 miles
  • Monroe Community College - 18 min walk - 1.0 mile
  • Tim Hortons Iceplex - 3 min drive - 2.0 miles
  • Veterans Memorial Park - 4 min drive - 1.8 miles
  • Cinemark Movies 10 - 5 min drive - 1.2 miles

Getting around

  • Rochester Station - 18 min drive
  • Greater Rochester Intl. Airport (ROC) - 13 min drive

Restaurants

  • ‪McDonald's - ‬17 min walk
  • ‪Chick-fil-A - ‬9 min walk
  • ‪Shake Shack - ‬2 min walk
  • ‪BJ's Restaurant & Brewhouse - ‬7 min walk
  • ‪Panera Bread - ‬4 min walk

About this property

Hampton Inn & Suites Rochester/Henrietta

At Hampton Inn & Suites Rochester/Henrietta, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, put free parking to good use. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and tours or tickets. Additional amenities include meeting rooms, coffee/tea in a common area, and a computer station.
37-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Built in 2013
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive smart lock details
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • This property welcomes pets for USD 75 per accommodation, per stay
  • Dogs and cats only
  • 2 total pets
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 10 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 11:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Henrietta
Hampton Inn Henrietta Hotel
Hampton Inn Henrietta Hotel Rochester
Hampton Inn Rochester Henrietta
Hampton Inn Rochester/Henrietta
Hampton Inn Rochester/Henrietta Hotel Rochester
Hampton Inn Rochester/Henrietta Hotel
Hampton Inn Rochester/Henrietta Rochester
Hampton Inn Suites Rochester/Henrietta

Frequently asked questions

Are free cancellation options available at Hampton Inn & Suites Rochester/Henrietta?

Hampton Inn & Suites Rochester/Henrietta provides free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at Hampton Inn & Suites Rochester/Henrietta?

As of Mar 13, 2026, prices found for a 1-night stay for 2 adults at Hampton Inn & Suites Rochester/Henrietta on Apr 3, 2026 start from $121, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Hampton Inn & Suites Rochester/Henrietta?

This hotel is located in Rochester within a short 16-minute walk of Marketplace Mall. You'll also find Tim Hortons Iceplex and Highland Park within a short drive.

Is parking available on site at Hampton Inn & Suites Rochester/Henrietta?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Hampton Inn & Suites Rochester/Henrietta feature a casino?

No, Hampton Inn & Suites Rochester/Henrietta doesn't have a casino.

Will I find an indoor pool at Hampton Inn & Suites Rochester/Henrietta?

Yes, this hotel has an indoor pool. Guests have pool access between 8:00 AM and 11:00 PM.

What amenities will couples enjoy at Hampton Inn & Suites Rochester/Henrietta?

Couples staying at this hotel will appreciate amenities like free Internet access as well as an indoor pool and a 24-hour fitness facility.

Does Hampton Inn & Suites Rochester/Henrietta have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hampton Inn & Suites Rochester/Henrietta have a restaurant with a breakfast menu?

Yes, Hampton Inn & Suites Rochester/Henrietta serves free buffet breakfast each morning from its snack bar.

Will Hampton Inn & Suites Rochester/Henrietta allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Hampton Inn & Suites Rochester/Henrietta for a fee of USD 75 per accommodation, per stay.

Are there connecting rooms at Hampton Inn & Suites Rochester/Henrietta?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Hampton Inn & Suites Rochester/Henrietta?

The closest major airport to Hampton Inn & Suites Rochester/Henrietta is Greater Rochester Intl. Airport (ROC), which is 7.7 mi away (13 minutes by car).

Are there rooms with balconies that I can book at Hampton Inn & Suites Rochester/Henrietta?

No, there aren't any guestrooms with balconies at Hampton Inn & Suites Rochester/Henrietta.

Hampton Inn & Suites Rochester/Henrietta Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 634 out of 1000 reviews
Rating 8 - Good. 227 out of 1000 reviews
Rating 6 - Okay. 80 out of 1000 reviews
Rating 4 - Poor. 28 out of 1000 reviews
Rating 2 - Terrible. 31 out of 1000 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Rui

Liked: Cleanliness, amenities, property conditions & facilities
Clean and big room is great!
Stayed 1 night in Dec 2025

2/10 Terrible

Tajwer

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible experience. Not indicated anywhere that this hotel was under serious construction with many amenities unavailable. Room was decent, but everything else was terrible. Breakfast area was relocated to a small room and with limited items, many of which would quickly run out. Entire main lobby was off limits, only one working elevator which was slow and busy, no gym or pool access, dust everywhere and contractors working around the clock, blocking the entrance due to laying tiles and other work. Our room was never serviced during a three night stay, even though the standard was already low at 'only every other day' being the policy. This was frustrating to navigate with a young baby and at the very least we would've appreciated a cleaned up room. When checking the Hilton website, there is only a small note which says 'Guest room renovations from September 1 until December 1', with no other information. Given that our stay was Nov 27-30, I can tell you that this hotel is nowhere near complete even with contractors working at all hours. We felt very misled and I'm sure many others did as well when they came and saw the condition of the hotel - the place was sadly packed because of American Thanksgiving and people having limited options. We would've never stayed here had we known about this. Extremely disappointing, especially given that the rate was the standard instead of being reduced or discounted.
Stayed 3 nights in Nov 2025

2/10 Terrible

Alessio

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Been there few years ago. Facilty has changed lots. Looks like new management downgraded the place and service.
Stayed 2 nights in Dec 2025

6/10 Okay

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

6/10 Okay

Sheryll

Stayed 1 night in Nov 2025

10/10 Excellent

anton

Business traveler
Liked: Cleanliness, staff & service, amenities
Location, parking availability and cleanliness.
Stayed 2 nights in Nov 2025

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay
Stayed 4 nights in Nov 2025

4/10 Poor

Amanda

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was under construction. Staff was attentive. The bathroom was dirty.
Stayed 1 night in Nov 2025

8/10 Good

antonio

Stayed 3 nights in Nov 2025

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities
Newly refinished rooms and friendly staff.
Stayed 2 nights in Nov 2025

4/10 Poor

Danielle

Stayed 1 night in Nov 2025

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, amenities
Room was spotless and the staff very nice and welcoming.
Stayed 1 night in Nov 2025

8/10 Good

Jeneen

Liked: Cleanliness, property conditions & facilities
Clean room, friendly staff
Stayed 1 night in Nov 2025

6/10 Okay

Michael

Traveled with family
The pool was closed and the building was under construction. There was not any notice of any of this when booking. The person across the hall also had a dog that barked sporadically throughout the night.
Stayed 1 night in Nov 2025

10/10 Excellent

Rui

Stayed 1 night in Aug 2025

10/10 Excellent

Theresa

Stayed 1 night in Nov 2025

10/10 Excellent

Thomas

Stayed 1 night in Nov 2025

8/10 Good

Adhiyaman

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great checkin process and the best part is to choose the room in advance. Very clean room and common areas. A decent breakfast.
Stayed 1 night in Nov 2025

8/10 Good

Sandra

Bedroom and bathroom very clean.
Stayed 2 nights in Nov 2025

4/10 Poor

Leena

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel's breakfast was dud. They would not refill items and almost always would run out of items. We found the room was not clean. Overall, we would not stay here again and not recommend it to anyone.
Stayed 2 nights in Oct 2025

10/10 Excellent

Veronica

Stayed 2 nights in Oct 2025

8/10 Good

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service
The room seemed recently renovated but the Tub/Shower were dated, with the tub liner loose and moving underfoot. Breakfast was a 3 out of 10, I am not sure what the "cheese omelets" are made of but I'm guessing its not 100% natural eggs, they were terrible.
Stayed 1 night in Oct 2025

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was really nice. The room was clean. There was enough parking.
Stayed 1 night in Oct 2025

10/10 Excellent

barb

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great
Stayed 1 night in Oct 2025

10/10 Excellent

Christina

Stayed 1 night in Oct 2025