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Best Western Rochester Marketplace Inn

2.5 out of 5.0

Recent guest reviews

We had an excellent room with great wifi and a very good breakfast. Staff was very helpful.

Nice place, breakfast a little bland. Wish they had family rooms as we had to have two rooms that were across the hall from each other.

Just had an overnight stay at this hotel. This hotel is nice and clean with great staff. The beds were comfortable to sleep in and the hot breakfast in the morning was very satisfying. Over all I am very happy with my stay there. Keep up the great customer service!

Room was clean and comfortable. Great location close to the highway and plenty of restaurants close by. Breakfast in the morning was good and had nice options. Only complaint I havery was that the reception area was undergoing renovations during my stay not giving it a great appearance. I would stay again.

Once was my favorite business hotel. This time neither the refigerator nor the microwave worked. They once gave dinner and that too has been scrubed.

The room was very nice in every way, with lovely beds, spacious, and no negatives at all. The staff were all pleasant, efficient and helpful. Plenty of parking. OK breakfast in breakfast room, with nice breakfast-lady. We stayed on a second night.

After driving a U-Haul 1700 miles to move our daughter in for grad school, we were delighted by the rooms and staff at this Best Western, which was very reasonably priced. We stayed a second night. We had other accommodations on the trip, which ranged from drug-dealers-and-roaches near Dallas, to pleasant-enough. Everything about this hotel was very nice and comfortable, and reassuring. We stayed a second night.

The hotel was very clean and comfortable. It is located near tons of restaurants, which was super convenient. A large shopping mall is also close by. The bathroom is very tiny, but plenty big for us. I like having a sink outside the bathroom, the way this room was configured. I always like the free breakfast at Best Western hotels. It makes mornings much simpler. Will definitely stay here again.

hotel was fine....increases rates for homecoming weekend are ridiculous

I think that it is unfortunate that the hotel rates are drastically increased during Homecoming weekend. Our time was spent on the college campus, not the hotel...parents of university students should be getting a discount, not jacked up rates!!!!!!

Nice and helpful staff Free breakfast (hot and cold) Free wifi and printing Free dinner Mon- Thrus Complimentary snacks, tea, coffee, and lemon water in front lobby

Sheers were torn. Lampshade was broken. Stain on floor. These were minor. Overall comfort and safety were adequate.

We have stayed at the Best Western Rochester Marketplace before. We have come to expect - a clean room, convenient location, overall average experience. During our stay this time however, the fire alarm went off at ~3:00 a.m.. About ~ 50% of the guests did not leave their rooms. There was no reinforcement of evacuation procedures. If this were a fire event (it turned out to be a false alarm), it would have been a serious situation.

We've stayed here several times during our daughter's years at RIT. It's always clean and comfortable, the staff is friendly and helpful, and it's convenient to everything in the area. Since our experiences have always been positive, we never consider booking any other hotel when we travel to the Henrietta area.

Easy, friendly and clean. The breakfast was very satisfactory.

Had a very nice experience - location gave us a plethora of restaurants to choose from as well as diverse shopping choices.

Well-equipped rooms! Nice beds, clean baths with nice shower, freeze, microwave, tv, high speed internet etc

Visit was to attend my mother's funeral. This hotel was convenient to the family home and to the funeral home and cemetery.

I was dropping my son off at RIT and this hotel was a nice option. The rate on the internet was reasonable. The hotel is not fancy, but clean. The staff is friendly and courteous too. The free breakfast buffet has a few nice hot choices, along with the traditional continental breakfast choices. It;s close to many shopping and dining options.

travelling through, looking at colleges and this place was perfect. the breakfast was good and the room was comfortable and clean. the staff were excellent and helpful.

Room options

Standard Room, 1 King Bed, Non Smoking, Kitchenette

King 1 | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Guest reviews for Best Western Rochester Marketplace Inn

Everyone (6) Business (10) Couples (13) Family (23) Other (3) Friends (2)
5

excellent stay

Everyone

We had an excellent room with great wifi and a very good breakfast. Staff was very helpful.

By , from Western Mass on Sep 17, 2017

3
Everyone

Nice place, breakfast a little bland. Wish they had family rooms as we had to have two rooms that were across the hall from each other.

By on Jul 14, 2017

Review comment responded on Jul 17, 2017

Thank you for being our guest and for sharing your experience with us. While I am happy that you enjoyed our facility overall, I am disappointed to learn of your experience with our complimentary breakfast. We are continuously working on improving our menu selections and invite the opportunity to elaborate as your feedback helps our efforts. Thank you again for staying with us - we hope to welcome you back again soon.

4

nice hotel with great breakfast

Everyone

Just had an overnight stay at this hotel. This hotel is nice and clean with great staff. The beds were comfortable to sleep in and the hot breakfast in the morning was very satisfying. Over all I am very happy with my stay there. Keep up the great customer service!

By on May 26, 2017

Review comment responded on May 29, 2017

Dear Anonymous - Thank you for being our guest and for sharing your experience regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your overall rating for 4/5. I am pleased that you enjoyed your stay and found our staff "great" and our rooms "clean and comfortable" as well as, enjoyed our complimentary breakfast. We strive to provide our guest with superior service and clean, comfortable accommodations and I am happy to hear that we hit the mark during your stay. We appreciate feedback from our guests. After all, you are our eyes and ears! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to share your experience with the rest of the travel community. We look forward to welcoming you back again soon!

4

overall good stay

Everyone

Room was clean and comfortable. Great location close to the highway and plenty of restaurants close by. Breakfast in the morning was good and had nice options. Only complaint I havery was that the reception area was undergoing renovations during my stay not giving it a great appearance. I would stay again.

By , from Fairfield, CT on Aug 15, 2016

3

has gone down hill!

BusinessTravelers

Once was my favorite business hotel. This time neither the refigerator nor the microwave worked. They once gave dinner and that too has been scrubed.

By on Jun 8, 2016

5

pleasant find in rochester

Everyone

The room was very nice in every way, with lovely beds, spacious, and no negatives at all. The staff were all pleasant, efficient and helpful. Plenty of parking. OK breakfast in breakfast room, with nice breakfast-lady. We stayed on a second night.

By , from Austin, Texas on May 23, 2016

5

pleasant surprise in rochester

Everyone

After driving a U-Haul 1700 miles to move our daughter in for grad school, we were delighted by the rooms and staff at this Best Western, which was very reasonably priced. We stayed a second night. We had other accommodations on the trip, which ranged from drug-dealers-and-roaches near Dallas, to pleasant-enough. Everything about this hotel was very nice and comfortable, and reassuring. We stayed a second night.

By on May 19, 2016

5

glad i chose best western

Families

The hotel was very clean and comfortable. It is located near tons of restaurants, which was super convenient. A large shopping mall is also close by. The bathroom is very tiny, but plenty big for us. I like having a sink outside the bathroom, the way this room was configured. I always like the free breakfast at Best Western hotels. It makes mornings much simpler. Will definitely stay here again.

By on Aug 12, 2015

3

rit homecoming

Couples

hotel was fine....increases rates for homecoming weekend are ridiculous

By on Oct 20, 2014

3

homecoming

Couples

I think that it is unfortunate that the hotel rates are drastically increased during Homecoming weekend. Our time was spent on the college campus, not the hotel...parents of university students should be getting a discount, not jacked up rates!!!!!!

By on Oct 20, 2014