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Recent guest reviews

The front desk staff were friendly and always available to offer assistance. There was no daily made service due to Covid-19, but when you saw them in the halls they were not friendly and unwilling to help with anything.

It was a quick check-in. The guest host was very nice

Great hotel friendly staff. Only issue is they don't collect garbage at the door and not alot of accommodations for food i.e. plastic silverware

Older building but quiet. Room was extremely clean. Their housekeeping is excellent

We had an issue with our room and the staff was very accommodating in changing our room!

Found a bedbug on the pillow. The hotel and Orbitz refunded my money without hassle. The hotel staff was courteous and did their best to be accommodating in the situation.

The staff was very helpful and polite. They helped me straighten out my membership and get me points

I had a problem and she fixed it immediately without hesitation

Our room smelled like cigarettes, covered up with room spray. We complained to the front desk, but the new person on staff didn't know what to do. The next day we complained again to a different person at the desk, who told us that the manager would call us - never got that call. Overall the hotel is getting run-down; the outside elevator button kept getting stuck, so the doors wouldn't close, so we stood in the elevator for awhile until we figured out the problem ourselves. The stairwells are filthy and smell of smoke. The base of one of the beds was hard metal, sticking out, and we both hit our shins on it and got bruises and abrasions. The hallways and breakfast area were hot. However, the breakfast and staff running the breakfast area were good.

This hotel is extremely clean. The breakfast is superb. The team that takes care of this hotel does amazing work. The rooms themselves are decent, but the bathrooms are tiny. There is. It enough room in the bathroom to change your clothes. The walls are paper thin and you can hear everything from the rooms around you and the road noise from outside. The hotel is older and although the staff works to make the best of this hotel, it is in need of a remodel.

the rooms were clean and comfortable and the staff was friendly

Friendly manager. Nice staff. Clean rooms. Good breakfasts.

Jefferson Rd Rochester NY

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center
  • 24-hour business center

Best Western Rochester Marketplace Inn places you within 2 miles (3 km) of Bill Gray's Regional Iceplex and Marketplace Mall. This 94-room hotel has free in-room WiFi, free self parking, and a fitness center.


Dining

Full breakfast is offered for a fee each morning from 6:00 AM to 9:30 AM.


Rooms

All 94 rooms provide coffee makers, free local calls, and safes. Guests can expect 35-inch flat-screen TVs with cable channels and DVD players, along with free WiFi and wired Internet. Hair dryers and ironing boards are other standard amenities.


Property features

Best Western Rochester Marketplace Inn features a fitness center, free WiFi in public areas, and a 24-hour business center. You can put free parking to good use if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include free newspapers, laundry facilities, and a vending machine.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room)

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Guest reviews for Best Western Rochester Marketplace Inn

Everyone (33) Couples (1) Business (1) Family (15)
5
Everyone

By on Sep 20, 2020

Review comment responded on Sep 21, 2020

Thank you so much for your feedback about your stay at the Best Western Rochester Marketplace Inn. We are so happy you enjoyed your stay! We cannot wait to see you again soon.

4
Everyone

By on Sep 2, 2020

Review comment responded on Sep 5, 2020

Thank you so much for taking the time to review the Best Western Rochester Marketplace Inn! We look forward to your next visit with us!

4
Family

The front desk staff were friendly and always available to offer assistance. There was no daily made service due to Covid-19, but when you saw them in the halls they were not friendly and unwilling to help with anything.

By , from Los Angeles on Aug 15, 2020

Review comment responded on Aug 15, 2020

Thank you so much for staying with us at the Best Western Rochester Marketplace Inn. We are are always looking for places to improve in. We are so happy that the front desk was able to accommodate your needs during your stay. We hope to see you soon for your next stay!

4
Family

It was a quick check-in. The guest host was very nice

By on Aug 10, 2020

Review comment responded on Aug 15, 2020

We are so happy that your check-in was quick and efficient and that our guest service agent was very friendly. We pride ourselves on our friendly service. Thank you so much for your feedback! We hope to see you again soon at the Best Western Rochester Marketplace Inn.

4
Family Business Business

Great hotel friendly staff. Only issue is they don't collect garbage at the door and not alot of accommodations for food i.e. plastic silverware

By on Jul 21, 2020

Review comment responded on Aug 4, 2020

Thank you so much for your feedback and for choosing to stay at the Best Western marketplace Inn. We pride ourselves on our friendly staff and guest service. Your concerns will be addressed with the proper departments. Thank You

4
Everyone

By on Jul 12, 2020

4
Everyone

By on Jul 12, 2020

5
Business Business Family

Older building but quiet. Room was extremely clean. Their housekeeping is excellent

By , from Dallas on Jun 27, 2020

4
Everyone

By on Mar 26, 2020

Review comment responded on May 12, 2020

Thank you for completing the review regarding your recent stay at our property. Your business is especially important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time and giving us a feedback. We appreciate your loyalty to our brand. Sincerely, Jaimin Patel General Manager Best Western Rochester Marketplace Inn

4
Friends

We had an issue with our room and the staff was very accommodating in changing our room!

By on Mar 17, 2020

Review comment responded on May 12, 2020

Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time and giving us feedback. We appreciate your loyalty to our brand. Sincerely, Jaimin Patel General Manager Best Western Rochester Marketplace Inn

Best Western Rochester Marketplace Inn

940 Jefferson Rd, Rochester, NY 14623
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