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Best Western Rochester Marketplace Inn

2.5 star property

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Photo gallery for Best Western Rochester Marketplace Inn

Lobby
Lobby
Fitness facility
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Individually decorated, individually furnished, desk, laptop workspace
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

Explore the area

View in a map
940 Jefferson Rd, Rochester, NY, 14623
  • Place, Monroe Community College
    ‪14 min walk‬
  • Place, Marketplace Mall
    ‪18 min walk‬
  • Place, Tim Hortons Iceplex
    ‪2 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(49 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room) | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(40 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Communication Assistance, Roll in Shower, Non-Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Larger Room, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

2 Queen Beds, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 4

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Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

Rochester
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
8.0 out of 10, Very Good, 1,001 reviews
$101 nightly
The price is $115
Feb 25 - Feb 26
Total with taxes and fees
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

About the neighborhood

Rochester

Within a short walk of Monroe Community College, Best Western Rochester Marketplace Inn is within a mile (2 km) of Marketplace Mall. This 94-room hotel welcomes guests with conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Monroe Community College - 14 min walk - 0.8 miles
  • Marketplace Mall - 18 min walk - 1.0 mile
  • Tim Hortons Iceplex - 2 min drive - 1.2 miles
  • Cinemark Movies 10 - 6 min drive - 1.8 miles
  • University of Rochester - 7 min drive - 4.3 miles

Getting around

  • Rochester Station - 15 min drive
  • Greater Rochester Intl. Airport (ROC) - 11 min drive

Restaurants

  • ‪Chick-fil-A - ‬13 min walk
  • ‪Shake Shack - ‬7 min walk
  • ‪McDonald's - ‬18 min walk
  • ‪BJ's Restaurant & Brewhouse - ‬10 min walk
  • ‪Panera Bread - ‬10 min walk

About this property

Best Western Rochester Marketplace Inn

Best Western Rochester Marketplace Inn features a 24-hour gym, free WiFi in public areas, and a 24-hour business center. You can put free parking to good use if you drive. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include laundry facilities, a vending machine, and a water dispenser.
35-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Other amenities include coffee makers, free local calls, and hair dryers.
Recreational amenities at the hotel include a 24-hour fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • 24-hour gym

Family friendly

  • Crib (surcharge)
  • DVD player
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Eco-friendly cleaning products used
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 35-inch flat-screen TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Cribs/infant beds are available for USD 25 per stay

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Crib (infant bed) fee: USD 25 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with RV, bus, and truck parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Best Western Marketplace
Best Western Marketplace Inn
Best Western Marketplace Inn Rochester
Best Western Marketplace Rochester
Best Western Rochester
Best Western Rochester Marketplace
Best Western Rochester Marketplace Inn
Marketplace Inn
Rochester Best Western
Best Western Marketplace Hotel Rochester
Best Rochester Marketplace
Best Western Rochester Marketplace Inn Hotel
Best Western Rochester Marketplace Inn Rochester
Best Western Rochester Marketplace Inn Hotel Rochester

Frequently asked questions

What's there to see within easy reach of Best Western Rochester Marketplace Inn?

Based on positive ratings, guests enjoy the hotel's location in Rochester, and it's within a short 18-minute walk of Marketplace Mall. You'll also find Tim Hortons Iceplex and Highland Park within a short drive.

How much does it cost to stay at Best Western Rochester Marketplace Inn?

As of Feb 22, 2026, prices found for a 1-night stay for 2 adults at Best Western Rochester Marketplace Inn on Feb 23, 2026 start from $71.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Best Western Rochester Marketplace Inn?

Yes, self parking is offered for free at the hotel. Accessible parking, electric car charging, and RV/bus/truck parking are also available.

Does Best Western Rochester Marketplace Inn include a casino on the premises?

No, Best Western Rochester Marketplace Inn doesn't have a casino.

Will I find an indoor pool at Best Western Rochester Marketplace Inn?

No, there is no indoor pool at this hotel.

Is Best Western Rochester Marketplace Inn good for couples?

Couples staying at this hotel will appreciate amenities like free Internet access as well as a 24-hour fitness facility and free breakfast.

Are there hot tubs at Best Western Rochester Marketplace Inn?

No, this hotel doesn't have a spa tub.

Does Best Western Rochester Marketplace Inn feature a restaurant that includes a breakfast menu?

Best Western Rochester Marketplace Inn offers free on-the-go breakfast each morning though there is no restaurant.

Will Best Western Rochester Marketplace Inn allow pets to stay for free?

No, pets aren't allowed at Best Western Rochester Marketplace Inn though service animals are welcome.

Does Best Western Rochester Marketplace Inn have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Best Western Rochester Marketplace Inn?

The closest major airport to Best Western Rochester Marketplace Inn is Greater Rochester Intl. Airport (ROC), which is 7.6 mi away (11 minutes by car).

Can I book a room with a balcony at Best Western Rochester Marketplace Inn?

No, there aren't any guestrooms with balconies at Best Western Rochester Marketplace Inn.

Best Western Rochester Marketplace Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 423 out of 1008 reviews
Rating 8 - Good. 278 out of 1008 reviews
Rating 6 - Okay. 149 out of 1008 reviews
Rating 4 - Poor. 78 out of 1008 reviews
Rating 2 - Terrible. 80 out of 1008 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Katherine

Stayed 1 night in Jan 2026

6/10 Okay

Rui

Stayed 1 night in Dec 2025

8/10 Good

Najibullah

Stayed 1 night in Nov 2025

10/10 Excellent

jennifer

Stayed 2 nights in Nov 2025

8/10 Good

george, reno

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was located on a fairly busy , sometimes noisy street. The area has plenty of stores around it as well as restaurants. The property has a fair amount of parking encircling the bldg. and numerous electric car charging stations out front. Inside is clean and neat , downstairs has a gym with barbells and machines with multi- stations and a stepper and treadmills. The breakfast area is large and offers juice , coffee , cereals , bagels and beads to toast , a waffle machine and hot food featuring sausage ( link or patty ) eggs ( omelets, scrambled) and usually potatoes. Biscuits and gravy one day as well. My suite room was a decent size and had a pull-out sofa couch although the cushions were worn and sank a bit. A frig that kept my drinks n food quite cold I appreciated ! The bed was firm and adequate, the water pressure was strong and the water hot as long as needed. The only demerit was the elongated toliet with a small "round " Toliet seat !! The toliet tank lid also didn't sit flat as the plumbing stuck up out of the tank...The staff was friendly and accommodating and overall I did enjoy my stay.
Stayed 9 nights in Nov 2025

10/10 Excellent

Shijie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
So good with this price! the room is clean and staff are polite and kind.
Stayed 2 nights in Nov 2025

10/10 Excellent

Dermot

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t eat breakfast there
Stayed 3 nights in Nov 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
All was good
Stayed 1 night in Sep 2025

8/10 Good

Anna Lisa

Liked: Amenities, property conditions & facilities
Compatible to other motels in the area, facility reasonably clean. Above average updated furniture, comfortable bed, very good hot breakfast included. A+ for hospitality; well managed and staff works hard to accommodate. Places to eat nearby walking distance.
Stayed 2 nights in Nov 2025

6/10 Okay

Jeannette

Toilet was not clean.
Stayed 4 nights in Sep 2025

8/10 Good

Eric

Liked: Cleanliness, property conditions & facilities, room comfort
Room was clean and comfortable.
Stayed 2 nights in Nov 2025

10/10 Excellent

Mousumi

Liked: Cleanliness, amenities, property conditions & facilities
Wey nice place
Stayed 1 night in Nov 2025

8/10 Good

Francess

Liked: Staff & service
Staff
Stayed 1 night in Nov 2025

8/10 Good

Francess

Liked: Cleanliness, staff & service, amenities
Staff
Stayed 1 night in Nov 2025

8/10 Good

Mary

Liked: Property conditions & facilities
The staff was courteous.... the room was a good value.
Stayed 1 night in Nov 2025

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Please was a dump. Asked if there were any different room/ I was told they were sold out of rooms- but there was literally an empty parking lot. I wouldn’t recommend anyone stay here
Stayed 1 night in Nov 2025

10/10 Excellent

Barry

Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable, front desk ok
Stayed 1 night in Nov 2025

6/10 Okay

Rashon

Stayed 2 nights in Nov 2025

2/10 Terrible

Susan

Liked: Cleanliness
Disliked: Property conditions & facilities
The bathroom ceiling collapsed during the night with water leaking down into the bathroom and running into the rest of the room. My husband had to be relocated in the middle of the night. We would like a refund.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jimmy

Traveled with family
Liked: Cleanliness, staff & service, amenities
Aniche, Robin, Cynthia and rest of staff were so friendly and welcoming!
Stayed 3 nights in Oct 2025

8/10 Good

Deborah

Stayed 1 night in Oct 2025

8/10 Good

Jayda

Liked: Cleanliness
Clean good staff
Stayed 1 night in Sep 2025

10/10 Excellent

Mehedi

Business traveler
Liked: Cleanliness, staff & service, amenities
Bathroom can be more cleaner.
Stayed 1 night in Oct 2025

2/10 Terrible

Daijon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
0
Stayed 1 night in Oct 2025

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and the breakfast was great
Stayed 1 night in Oct 2025