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Recent guest reviews

The room was gloomy. Tile was falling off in bathroom. Shower was old and rusted. Kitchen was not full kitchen as described.

stained furniture and bathroom smelled like sewage

We never got a room there. We gave them the confirmation number and they said they were booked. They turned us away. You owe me a refund.

Nice room. Clean. Convenient to a lot of restaurants and shopping. Easy commute to the city.

The staff is amazing. Hotel was quiet room was clean no issues with my stay

Room seemed clean but common areas were not clean. Usually I’m not a clean freak but this place was not good.

Not what we expected. Pool was closed and no real breakfast neither of which was explained upon booking. The bigger issue was the crowd. People smoking weed in the front parking lot. Drunk people arguing and vomiting in the outside common area and plenty of guest walking the hallways without masks. The hotel maybe fairly new, but I would actively avoid it for any family stays.

I like the place, but we did not get the room we booked. We booked a 2 queen suite with a pull-out sofa for 6 people, and they ran out and put us in what they said was an upgrade king suite with pull-out sofa. The bed was a full, not a king. We were told there was a note on the booking telling us of the change but it is not viewable to us as a customer anywhere so we did not know in advance. The did comp us an additional room, so we had to split ur group, but that was fine. I just wish they would make notes viewable so people know going in if something changes.

There was nothing not to like. Been traveling the word in the best hotels and home 2 stands with the best!

Great service- friendly and clean. Rooms were quiet. I’m

The room was spacious. The place was clean. I have one complaint. The roo. Was noisy. We were put in the very first room, nearest the lobby. Once breakfast started, sleep was over. We were at an event in downtown Rochester, so we got in late, and clocks were set an hour ahead so we didn't sleep much. We had our child with us, too. I just wish we werent given this particular room. I felt like we were in the lobby.

Hotel is clean, neat, and has friendly people. There's access to restaurants across the street, and the rooms are very very roomy. My single King had a bed, TV, 10 ft of work space, a closet, a desk, a couch (fold out bed), a fridge, a dishwasher, and a microwave.

New hotel very comfortable, nice colors very welcoming staff.

It was a great stay, best location in a convenient location

Jefferson Road Rochester NY

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located 3.1 mi (4.9 km) from Strong Memorial Hospital, Home2 Suites by Hilton Rochester Henrietta, NY is within a 10-minute drive of other popular attractions like University of Rochester. This 89-room, 3-star aparthotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6:00 AM to 10:00 AM.


Rooms

Each apartment features a sitting area. Guests can enjoy a flat-screen TV and stay connected with free WiFi and wired Internet. Other standard amenities include a sofa bed, a refrigerator, and a microwave. Housekeeping is available on request.


Property features

Built in 2014, the brand new Home2 Suites by Hilton Rochester Henrietta, NY offers an indoor pool, a gym, and free WiFi in public areas. A stay here includes free parking. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and an off-leash area. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a meeting room.

Room options

Studio, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 6

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-in Shower)

1 Queen Bed | Sleeps 4

Studio Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Studio, 2 Queen Beds, Accessible, Bathtub

2 Queen Beds | Sleeps 6

Guest reviews for Home2 Suites by Hilton Rochester Henrietta, NY

Everyone (7) Couples (5) Business (2) Family (14) Friends (1)
3
Family

The room was gloomy. Tile was falling off in bathroom. Shower was old and rusted. Kitchen was not full kitchen as described.

By on Nov 14, 2021

Review comment responded on Nov 16, 2021

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our suites. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

2
Everyone

stained furniture and bathroom smelled like sewage

By on Sep 18, 2021

Review comment responded on Sep 19, 2021

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our suites. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future

4
Everyone

By on Aug 3, 2021

3
Everyone

By on Jul 17, 2021

Review comment responded on Jul 28, 2021

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our suites. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future

1
Family

We never got a room there. We gave them the confirmation number and they said they were booked. They turned us away. You owe me a refund.

By on May 31, 2021

Review comment responded on Jul 17, 2021

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our suites. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

5
Family

Nice room. Clean. Convenient to a lot of restaurants and shopping. Easy commute to the city.

By on May 25, 2021

Review comment responded on Jul 17, 2021

I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

5
Everyone

By on May 11, 2021

5
Business Business

The staff is amazing. Hotel was quiet room was clean no issues with my stay

By on May 8, 2021

3
Family

Room seemed clean but common areas were not clean. Usually I’m not a clean freak but this place was not good.

By , from State College, PA on Jan 24, 2021

5
Everyone

By on Oct 12, 2020

Home2 Suites by Hilton Rochester Henrietta, NY

999 Jefferson Road, Rochester, NY 14623
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