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Holiday Inn Hotel & Suites Rochester - Marketplace

3.0 out of 5.0

Recent guest reviews

Everything about this place was just a little lacking. Loud lobby music added pain to a glacially slow check in. The elevator was weirdly BEHIND the stairwell. Everywhere you looked, neglect soured the view. How about a little paint touchup? Cramped room; thin, scratchy sheets; and a refrigerator so loud I had to unplug it...I left at 4:30A because I couldn't take it any more. Grabbed lobby coffee on the way out...seriously, where did you find 6 oz cups?

Over all this was probably the best motel I ever staid in. The manager's social in the late PM Was very nice. The breakfast service was better than most, and the staff at the breakfast service was extremely helpful and friendly. The cleanliness of the motel was outstanding. The only negative was a noisy and unsatisfactory A/C system

Very friendly staff. Breakfast was great . The room was very clean and the beds comfortable. Would stay again.

I was able to checkin a little early, which was greatly appreciated (thank you Greg), my room was excellent, none of the problems other wrote about, and hotel was was great. Competent not condescending. Just right. Breakfast was much better than expected; restaurant staff should be commended for an excellent job. Overall a 5 star experience.

My family members stayed here for my graduation and loved it! Especially the pool! The area is filled with great things to do :)

The holiday inn was very accommodating room was clean,bed comfortable, staff. Courteous. I was there to surprise my daughter for her 30th birthday

My boyfriend and I rented this hotel room for a night to relax and get away from our roommates and friends for a night. The jacuzzi and king size bed in our room were wonderful and we definitely plan to come back!

The clerk at the desk was very friendly. Our flight was late coming in. I called ahead so they would not give the reservation away. He said that he was already waiting and whenever we arrived would be fine. The room was clean. Bed very comfortable. Full breakfast. What more could you ask for?

We stayed here during our move from Indiana to Massachusetts and had a fine stay at a reasonable price. Breakfast was quite good.

Room was not clean. There were spill stains on the wall that could have easily been wiped off. Jacuzzi was not cleaned properly.

Holiday Inn had renovated since we last visited and the results have been sparkling. Comfortable beds, nice TV and fridge. Wireless access.

I stayed overnight on this hotel, the room was clean and the food was OK.

The hotel staff did not inform us of complimentary breakfast or of where amenities were like the pool and fitness room. Comfortable room. Horrible staff. I would not stay there again.

I'll just say that the accommodations here are about average for a hotel in this class. I had a refrigerator and microwave and the all important coffee pot. Some hotels provide just one cup of each, regular and decaf; this hotel provided two of each. There is an airport shuttle, which is handy. There is an awesome ribs restaurant (Sticky Lips) next door, and ample restaurant fare and shopping nearby. The star of the show, however, is Lisa with the breakfast staff. She transforms the typical breakfast buffet into a 5 star experience. At no time was my coffee cup less than half full. There is also an "ok" dinner buffet. I used it for soup and salad as I ate my Stick Lips leftovers. I have normally stayed at one of the chains near the airport, but have been looking for an excuse to change ever since the desk clerk admonished me to put on shoes before getting my morning coffee. Well, I found it!

I was pleasantly surprised by recent my stay at the Holiday Inn Express in Rochester NY. The staff was friendly and helpful. The facility was clean! I really appreciated the free wi-fi and the use of the business center. I was able to check in for my flight and print my boarding pass which made for a less stressful time on the road. I would stay again as we have business in the area. Thank you!

In addition to the beautiful amenities the customer service was just other worldly!!!!

Great, clean hotel. Friendly front desk staff and restaurant staff. GREAT hot complementary breakfast!

The staff were extremely friendly and helpful! Breakfast during the week started at 6:30, which was great, since I had to be out at 7am. Great food choices! The hotel was extremely clean! And the room did not smell of smoke, since it is 100% smoke free!!

we enjoyed the friendlieness of the staff, and all shopping places and resturantes are close by.

Very clean, friendly staff, comfy bed, indoor pool, and the best complimentary breakfast we've ever had anywhere. We only stayed one night but had a wonderful hotel experience - one of the best we've had in the Rochester area. The breakfast with eggs/omelets made to order, belgian waffles with fresh fruit and real whipped cream were made by a chef who seemed to love what he was doing.

800 Jefferson Rd Rochester NY

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Located within a mile (2 km) of Marketplace Mall, Holiday Inn Hotel & Suites Rochester - Marketplace is within 2 miles (3 km) of Veterans Memorial Park. This 120-room, 3-star hotel has a restaurant, an indoor pool, and free in-room WiFi. Near the airport, it's also near Rochester Institute of Technology and University of Rochester.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served each morning for a fee.


Rooms

All 120 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. Guests can expect 37-inch flat-screen TVs with cable channels and DVD players, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Free newspapers, free local calls, and ironing boards are also standard.


Property features

At Holiday Inn Hotel & Suites Rochester - Marketplace, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle during limited hours. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include conference space, a business center, and coffee/tea in a common area.

Room options

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Standard Room, Non Smoking

King 1 | Queen 1 | Sleeps 2

Guest reviews for Holiday Inn Hotel & Suites Rochester - Marketplace

Everyone (4) Couples (10) Business (17) Family (17) Other (1)
3

serviceable, barely

Everyone

Everything about this place was just a little lacking. Loud lobby music added pain to a glacially slow check in. The elevator was weirdly BEHIND the stairwell. Everywhere you looked, neglect soured the view. How about a little paint touchup? Cramped room; thin, scratchy sheets; and a refrigerator so loud I had to unplug it...I left at 4:30A because I couldn't take it any more. Grabbed lobby coffee on the way out...seriously, where did you find 6 oz cups?

By on Jun 3, 2017

5

one of the best ever.

Everyone

Over all this was probably the best motel I ever staid in. The manager's social in the late PM Was very nice. The breakfast service was better than most, and the staff at the breakfast service was extremely helpful and friendly. The cleanliness of the motel was outstanding. The only negative was a noisy and unsatisfactory A/C system

By , from Loudon County, TN on May 24, 2017

5
Everyone

Very friendly staff. Breakfast was great . The room was very clean and the beds comfortable. Would stay again.

By on Apr 12, 2017

5

a good place to stay

Everyone

I was able to checkin a little early, which was greatly appreciated (thank you Greg), my room was excellent, none of the problems other wrote about, and hotel was was great. Competent not condescending. Just right. Breakfast was much better than expected; restaurant staff should be commended for an excellent job. Overall a 5 star experience.

By , from Western NY state on Dec 2, 2016

5

graduation

Families

My family members stayed here for my graduation and loved it! Especially the pool! The area is filled with great things to do :)

By on Jul 25, 2015

4

birthday

Families

The holiday inn was very accommodating room was clean,bed comfortable, staff. Courteous. I was there to surprise my daughter for her 30th birthday

By on Mar 4, 2015

4

relaxing getaway

Couples

My boyfriend and I rented this hotel room for a night to relax and get away from our roommates and friends for a night. The jacuzzi and king size bed in our room were wonderful and we definitely plan to come back!

By on Sep 8, 2014

4

pleasant stay

Couples

The clerk at the desk was very friendly. Our flight was late coming in. I called ahead so they would not give the reservation away. He said that he was already waiting and whenever we arrived would be fine. The room was clean. Bed very comfortable. Full breakfast. What more could you ask for?

By on Aug 26, 2014

4

very welcome break after a long day on the road

Couples

We stayed here during our move from Indiana to Massachusetts and had a fine stay at a reasonable price. Breakfast was quite good.

By on Aug 11, 2014

4

vacation

Families

Room was not clean. There were spill stains on the wall that could have easily been wiped off. Jacuzzi was not cleaned properly.

By on Jul 26, 2014