Hilton Garden Inn Rochester Downtown, NY

3.0 star property
Hotel with 2 restaurants, 9-minute walk to Strong

Choose dates to view prices

Photo gallery for Hilton Garden Inn Rochester Downtown, NY

Lobby
Lobby sitting area
Reception
Exterior
Ballroom

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Parking available
  • Room service
  • Gym
  • Bar

Explore the area

View in a map
155 E Main St, Rochester, NY, 14604
  • Place, Rochester Riverside Convention Center
    ‪2 min walk‬
  • Place, Blue Cross Arena
    ‪6 min walk‬
  • Place, Strong
    ‪8 min walk‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪10 min drive‬

Room options

Room, 2 Queen Beds

8.4 out of 10
Very good
(15 reviews)
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed

9.0 out of 10
Wonderful
(16 reviews)
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed with Sofa bed (Larger Room)

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Accessible (Hearing)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Rollin Shower)

  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed with Sofa bed (Larger Room)

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Accessible, Bathtub

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible (Rollin Shower)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 2 Queen Beds, Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Accessible

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed with Sofa bed (Wetbar)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite (2 Queen Beds & Sofa Bed)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Junior Suite, 2 Queen Beds, Accessible (Hearing Impaired)

  • Sleeps 6
  • 2 Queen Beds

Junior King Suite with Sofabed

  • Sleeps 4

Junior Two Queen Suite with Sofabed

  • Sleeps 6

Larger King Room with Sofabed

  • Sleeps 3

Premium Two Queen Room

  • Sleeps 4

Mobility Hearing Accessible Two Queen Junior Suite with Seated Shower

  • Sleeps 4

Accessible King Room with Roll in Shower

  • Sleeps 2

Mobility Accessible King Room with Bathtub

  • Sleeps 2

Hearing Impaired Accessible King Room

  • Sleeps 2

Hearing Impaired Accessible Two Queen Junior Suite

  • Sleeps 6

Mobility Accessible Two Queen Room with Roll in Shower

  • Sleeps 4

Hearing Accessible Two Queen Room

  • Sleeps 4

Mobility Accessible Deluxe One Bedroom King Suite with 3x3 Transfer Shower

  • Sleeps 4

Accessible King Suite with Bathtub

  • Sleeps 4

Hearing Accessible Business King Suite

  • Sleeps 4

Deluxe King Suite with Tub and Sofabed

  • Sleeps 4

Larger King Room With Sofabed

  • Sleeps 3

Two Queen Room

  • Sleeps 4

King Room

  • Sleeps 2

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About the neighborhood

Rochester

Located in Downtown Rochester, Hilton Garden Inn Rochester Downtown, NY is next to Rochester Riverside Convention Center and Genesee River. This 106-room, 3-star hotel has 2 restaurants along with conveniences like an indoor pool and free in-room WiFi.

What's nearby

  • Rochester Riverside Convention Center - 2 min walk - 0.1 miles
  • Genesee River - 2 min walk - 0.1 miles
  • Blue Cross Arena - 6 min walk - 0.4 miles
  • Strong - 8 min walk - 0.5 miles
  • Eastman School of Music - 8 min walk - 0.5 miles

Getting around

  • Rochester Station - 10 min walk
  • Greater Rochester Intl. Airport (ROC) - 12 min drive

Restaurants

  • ‪Rochester Public Library - ‬4 min walk
  • ‪The Street - Craft Kitchen And Bar - ‬1 min walk
  • ‪Mercantile On Main - ‬3 min walk
  • ‪Bar Bantam - ‬3 min walk
  • ‪Am/Fm Coffee - ‬6 min walk

About this property

Hilton Garden Inn Rochester Downtown, NY

Hotel with 2 restaurants, 9-minute walk to Strong
At Hilton Garden Inn Rochester Downtown, NY, guests enjoy an indoor pool, a gym, and free WiFi in public areas. Self parking is offered for USD 10 per day. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a 24-hour business center, and a computer station.
37-inch flat-screen TVs come with pay movies, and guests can stay connected with free WiFi and wired Internet. IPod docks, refrigerators, and microwaves are also available.
Recreational amenities at the hotel include an indoor pool and a fitness center.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (USD 10 per day)
  • Onsite parking options include a garage

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 7.95 to 15 for adults and USD 5.95 to 10 for children
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Drifters

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 6 floors
  • Banquet hall
  • Built in 2015
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium channels
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per accommodation, per stay
  • Dogs and cats only
  • 2 total (50 lbs is the maximum weight per pet)
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 18 years old and younger stay free when using existing bedding
  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 7.95 to 15 for adults, and USD 5.95 to 10 for children
  • Self parking fee: USD 10 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 3 PM—-2 AM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

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Rochester Hilton Garden Inn
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Frequently asked questions

Are free cancellation options available at Hilton Garden Inn Rochester Downtown, NY?

Hilton Garden Inn Rochester Downtown, NY provides free cancellation on select room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Hilton Garden Inn Rochester Downtown, NY?

As of Dec 3, 2025, prices found for a 1-night stay for 2 adults at Hilton Garden Inn Rochester Downtown, NY on Dec 20, 2025 start from $145.53, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Hilton Garden Inn Rochester Downtown, NY?

This hotel is situated in Downtown Rochester, just steps from Genesee River, and within a 10-minute walk of Strong and Blue Cross Arena. You'll also find Genesee River's High Falls and Park Avenue less than a mile away.

Is there parking available at Hilton Garden Inn Rochester Downtown, NY?

Yes, parking is offered for USD 10 per day.

Does Hilton Garden Inn Rochester Downtown, NY include a casino on the premises?

No, Hilton Garden Inn Rochester Downtown, NY doesn't have a casino.

Is there an indoor pool at Hilton Garden Inn Rochester Downtown, NY?

Yes, this hotel has an indoor pool.

What do couples enjoy most about Hilton Garden Inn Rochester Downtown, NY?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and 2 restaurants.

Does Hilton Garden Inn Rochester Downtown, NY have a hot tub?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does Hilton Garden Inn Rochester Downtown, NY feature a restaurant that includes a breakfast menu?

Yes, Hilton Garden Inn Rochester Downtown, NY has 2 restaurants, and serves a cooked-to-order breakfast on weekday mornings for a surcharge.

Does Hilton Garden Inn Rochester Downtown, NY allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Hilton Garden Inn Rochester Downtown, NY for a fee of USD 75 per accommodation, per stay.

Are there connecting rooms at Hilton Garden Inn Rochester Downtown, NY?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Hilton Garden Inn Rochester Downtown, NY?

The closest major airport to Hilton Garden Inn Rochester Downtown, NY is Greater Rochester Intl. Airport (ROC), which is 6.8 mi away (12 minutes by car).

Can I book a room with a balcony at Hilton Garden Inn Rochester Downtown, NY?

No, at Hilton Garden Inn Rochester Downtown, NY, there aren't any guestrooms that list a balcony.

Does Hilton Garden Inn Rochester Downtown, NY host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Hilton Garden Inn Rochester Downtown, NY.

Hilton Garden Inn Rochester Downtown, NY Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 399 out of 841 reviews
Rating 8 - Good. 224 out of 841 reviews
Rating 6 - Okay. 124 out of 841 reviews
Rating 4 - Poor. 60 out of 841 reviews
Rating 2 - Terrible. 34 out of 841 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sherelle

Stayed 1 night in Aug 2025

10/10 Excellent

Tatiana

Stayed 4 nights in Aug 2025

2/10 Terrible

Franklin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The a.c. didnt work. They split my family of four into two dirty rooms. They didn't put the fact they moved us into the rooms into their data base so none of the rest of the staff knew we were in those rooms. A male security guard tried to walk into one of the rooms as my wife and 16 year old daughter were dressing. They he proceeded to tell me we werent supposed to be in these rooms. He then escorted me go the front desk to explain? This continued multiple times as everytime the staff shift changed they were unaware we were in these rooms and when we were scheduled to check out. What should have been a great trip turned into a horrible horrible experience.
Nasty pubic hair in the shower when we arrived
Pubic hair
Dirty old room
Dirty musty smelling old room
Stayed 2 nights in Aug 2025

6/10 Okay

Shawn

Stayed 2 nights in Aug 2025

8/10 Good

Philip, Saratoga Springs

Stayed 2 nights in Aug 2025

6/10 Okay

Gloria

Traveled with family and small children, Traveled with family
Disliked: Amenities
It was not the most terrible stay but it wasn’t the most comfortable either. The hotel was understaffed so no room service, dining options are limited if you arrive late.
Stayed 2 nights in Aug 2025

8/10 Good

Debra lee

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It comes across as a a dreary, old, slightly broken down version of a Hampton House. My tV remote was missing a piece. The phones should at least have the number for the front desk. It was freezing and took all night to warm up. The sill by the window was damaged.
Stayed 1 night in Aug 2025

4/10 Poor

Kristin

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The common areas are lovely and elegant. The rooms are poor quality. Poor sheets and pillows. Mold in the bathrooms. One of our bedspreads was stained with a brown stain. Front desk staff when we checked in late at night was not personally groomed and not dressed professionally. We asked the front desk to have housekeeping make our beds one day during a three day stay and she acted like we asked for the moon. It felt like we were staying at a motel six. Not a Hilton. Motel 6 may have been nicer.
Stayed 3 nights in Aug 2025

6/10 Okay

Yeu chen

Liked: Staff & service
Stayed 2 nights in Aug 2025

6/10 Okay

Lashonda

Liked: Cleanliness
The pool was closed the entire time just about.
Stayed 3 nights in Aug 2025

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was fantastic.
Stayed 2 nights in Aug 2025

6/10 Okay

Tara

Traveled with family
Disliked: Staff & service, amenities
The pool was not open, my kids were extremely disappointed.
Stayed 1 night in Aug 2025

6/10 Okay

Lori

Stayed 1 night in Jul 2025

8/10 Good

Melissa

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The pool was down for maintenance and there was no cook for the in-house restaurant, which were two of the main reasons I picked this hotel for my stay. But parking was super convenient and the staff was very helpful in finding another restaurant.
Stayed 1 night in Jul 2025

6/10 Okay

Christina

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Property is beautiful but rooms were not cleaned well.
Stayed 2 nights in Jul 2025

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Jul 2025

6/10 Okay

Tiffany

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
My son and I stayed here for an event down the street. While the location was convenient and staff were friendly, check in took a lot longer than expected and our bathroom shower had a lot of black mold in it.
Stayed 1 night in Jul 2025

8/10 Good

Jason

Stayed 3 nights in Jul 2025

4/10 Poor

Ricky

Traveled with family
Disliked: Staff & service, property conditions & facilities

Very poorly run hotel

starting off the room is old and outdated. Shower curtain was old and torn badly and looked like something out of a dumpster. To top it off we went to go have breakfast this morning and were informed they were only serving the buffet for breakfast due to lack of food. after agreeing to get the buffet they ran out of food completley and half my family even got to eat ,but i was still charged for everyone.$90 dollars. and to make it even worse the staff was openingly fighting with onw another for over 30 minutes in front of everyone swearing at each other and yelling and slamming stuff around. i was extremely disappointed with this hotels professionalism and the way they talk to customers. we had over 10 rooms booked at this hotel as we were all there for my nieces wedding. I stay at hilton hotels 3/4 times weekly but never experienced a crap show like this
Stayed 1 night in Jul 2025

6/10 Okay

Maurine

Liked: Cleanliness
Accommodations were fine. Poor service in restaurant.
Stayed 1 night in Jul 2025

10/10 Excellent

Frances

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Nikki

Stayed 1 night in Jun 2025

2/10 Terrible

Judy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was no shower curtain. Ants were crawling all over the bathroom floor. The shower drain was completely clogged with massive amounts of hair and would not drain. The air conditioning did not work. The arm on the sofa sleeper was so worn that it had a sharp piece of exposed metal sticking out (it actually cut me). The bed linens on the sleeper sofa were dirty. When I went to the front desk to inform management of our issues, while the person was very nice, she told me there were no other rooms available for us. It was 10:00 pm on a Wednesday. We left and went to another hotel as our room was uninhabitable.
Stayed 1 night in Jun 2025

10/10 Excellent

Keisha

Stayed 1 night in May 2025

10/10 Excellent

John, Batavia

Stayed 1 night in Jun 2025