The staff was friendly and the room was nice.
We’ll kept
Over all building can be and do better
First time in Rochester, very convenient location and wonderful, friendly staff.
The neatness of the room
Clean and updated
Very nice hotel. Friendly, professional staff. Only problem is finding front door for check in, food delivery, uber pick up, etc. The hotel address says main st. It's really 25 Stone Street.
The property was very close to the venue that my daughter performed at.
Hotel was very nice and clean staff was great Restaurant on the other hand we got 2 orders of chicken fingers and they were both burnt @ dry and we were told to have our parking pass stamped at checkout so we don’t have to pay for parking and we were charged $10
Staff was very friendly and helpful. Pleasant and happy to assist.
Staff was great. Very friendly and helpful. Even used the shuttle to our concert
Located in Downtown Rochester within a short walk of Strong, Hilton Garden Inn Rochester Downtown, NY is within a few miles (5 km) of other popular sights such as University of Rochester. This 106-room, 3-star hotel has 2 restaurants along with conveniences like an indoor pool and free in-room WiFi.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, a cooked-to-order breakfast is served weekdays for a fee.
37-inch flat-screen TVs come with pay movies, and guests can stay connected with free WiFi and wired Internet. IPod docks, refrigerators, and microwaves are also available.
Built in 2015, the brand new Hilton Garden Inn Rochester Downtown, NY offers an indoor pool, a gym, and free WiFi in public areas. Self parking is offered for USD 10 per day. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a 24-hour business center, and a computer station.
The staff was friendly and the room was nice.
We’ll kept
Over all building can be and do better
I am so sorry for your poor experience. What could we have done better?
First time in Rochester, very convenient location and wonderful, friendly staff.
Thank you for staying with us. We appreciate your feedback!
The neatness of the room
Thank you for you review. We look forward to your return.
Clean and updated
Dear James Thank you for the 5 star review!!!! Thank you Kevin R GM
Dear Anonymous Thank you for sharing you experience with us. We are so sorry you were less than satisfied with your stay. If there is anything we can do or you would like to discuss further, please feel free to contact me at the hotel. Thank you Kevin R GM
Thank you so much for the perfect score. We hope to see you again soon. Thank you
Thank you for your review. Please come back and visit us again soon!