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Recent guest reviews

Very nice hotel. Friendly, professional staff. Only problem is finding front door for check in, food delivery, uber pick up, etc. The hotel address says main st. It's really 25 Stone Street.

The property was very close to the venue that my daughter performed at.

Hotel was very nice and clean staff was great Restaurant on the other hand we got 2 orders of chicken fingers and they were both burnt @ dry and we were told to have our parking pass stamped at checkout so we don’t have to pay for parking and we were charged $10

Staff was very friendly and helpful. Pleasant and happy to assist.

Staff was great. Very friendly and helpful. Even used the shuttle to our concert

The hotel is very clean and the area quiet! Staff was pleasant and helpful when the time came. I booked 2 queen beds and the room was spacious.

The shuttle service was great! We did not have to worry about driving around the city at night

No inroom food information. No path from garage to hotel without going back outside.

Very nice reasonable hotel conveniently located to the theater...can walk to the theater if you wish.

Don’t stay!! I paid almost 200 a night. Just to have a jacuzzi tub, get to the hotel and they give me a room without it try to tell me that’s the room I paid for. After holding forever they finally give me the right room. Room was filthy. Floor was stained dusty. Some of the staff was just rude. Will take my business elsewhere next time.

Extremely satisfied about EVERYTHING with our stay at the Hilton Garden inn Rochester Downtown which is saying something since we are very particular and critical of our hotel stays! Absolutely NOTHING to criticize!

E Main St Rochester NY

Hotel highlights

  • Walking distance to Blue Cross Arena and Eastman School of Music
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Free airport shuttle

Located in Downtown Rochester, Hilton Garden Inn Rochester Downtown is within a 10-minute walk of popular sights such as Blue Cross Arena and Eastman School of Music. This 106-room, 3-star hotel has 2 restaurants along with conveniences like an indoor pool and free in-room WiFi.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, a cooked-to-order breakfast is served for a fee from 6 AM to 10 AM.


Rooms

The 106 rooms have an array of amenities, including iPod docks, microwaves, and refrigerators. Guests can expect free WiFi and wired Internet, along with 37-inch flat-screen TVs and pay movies. Other amenities include free local calls, safes, and free toiletries.


Property features

Built in 2015, the brand new Hilton Garden Inn Rochester Downtown offers an indoor pool, a fitness center, and free WiFi in public areas. Parking is USD 10 per day (USD 15 per week for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle (available on request). Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include conference space, a 24-hour business center, and a computer station.

Room options

Room, 1 King Bed (With Drinks-Snacks)

1 King Bed | Sleeps 2

Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Suite, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 4

Guest reviews for Hilton Garden Inn Rochester Downtown

Everyone (13) Couples (1)
2
Everyone

By on Oct 15, 2020

Review comment responded on Oct 21, 2020

Dear Anonymous Thank you for sharing you experience with us. We are so sorry you were less than satisfied with your stay. If there is anything we can do or you would like to discuss further, please feel free to contact me at the hotel. Thank you Kevin R GM

5
Everyone

By on Sep 25, 2020

Review comment responded on Sep 26, 2020

Thank you so much for the perfect score. We hope to see you again soon. Thank you

5
Everyone

By on Aug 25, 2020

Review comment responded on Aug 29, 2020

Dear Anonymous Thank you for the great review!! Come back soon Kevin R GM

5
Everyone

Very nice hotel. Friendly, professional staff. Only problem is finding front door for check in, food delivery, uber pick up, etc. The hotel address says main st. It's really 25 Stone Street.

By , from Oswego on Aug 9, 2020

Review comment responded on Aug 12, 2020

Dear Jim Thank you for taking the time to rate the hotel and we really appreciate the perfect score. We look forward to your next visit. Thank you Kevin R GM

5
Everyone

By on Aug 5, 2020

Review comment responded on Aug 12, 2020

Dear Anonymous Thank you for the perfect score. Please come back again soon. Thank you Kevin R GM

2
Everyone

By on Feb 17, 2020

Review comment responded on Feb 21, 2020

Dear Anonymous Thank you for taking the time to share your feedback with is in regards to your recent stay. We are so sorry to see you had a less than satisfactory experience. Please share with us so we can make the changes to insure your future experiences are perfect. Thank you and feel free to contact me directly Kevin Rosdahl GM

4
Family with small children Business Business

The property was very close to the venue that my daughter performed at.

By , from Buffalo on Jan 10, 2020

Review comment responded on Jan 22, 2020

Dear BCorbett Thank you for the wonderful review and I hope your Daughter had a wonderful performance!!! Thank you again. Kevin Rosdahl GM

4
Family with small children

Hotel was very nice and clean staff was great Restaurant on the other hand we got 2 orders of chicken fingers and they were both burnt @ dry and we were told to have our parking pass stamped at checkout so we don’t have to pay for parking and we were charged $10

By on Dec 30, 2019

Review comment responded on Jan 3, 2020

Dear Anonymous We are so sorry about the issues with Drifters and the parking. Please reach out to me at the hotel and hopefully I can rectify it. Kevin Rosdahl

5
Everyone

By on Oct 27, 2019

Review comment responded on Oct 30, 2019

Dear Anonymous Thank you for the 5 Star review. We look forward to serving you again in the future. Thank you

5
Everyone

By on Sep 9, 2019

Review comment responded on Sep 11, 2019

Dear Anonymous Thank you for the 5 Star Review!! Kevin Rosdahl GN

Hilton Garden Inn Rochester Downtown

155 E Main St, Rochester, NY 14604
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