Check in didn’t happen on time. Had to wait 30 mins until 3:30pm Breakfast was good with hot omelettes - even egg white veggie ones!
Everything was in order and we did not encounter any issues. Felisha at the front desk was super helpful.
The staff was very nice and accommodating, they were working very hard to take care of the guest. The public areas of the property were very dirty and grimy and in disrepair. My room looks to be clean physically. I hope that it was. Also it’s just an old property the bathroom really wasn’t very nice.
Staff super friendly, breakfast great, pool nice. Needed a good cleaning! Room was dated and needed a deep clean. Hallways, common areas needed to be vacuumed/dusted.
Good location in the area. Nice room well kept. Leaking shower faucet was disappointing as the leak was substantial. Staff friendly but one member was smoking in the foyer area at 6:15 in the am.
Clean and friendly staff
All in all, property was nice and upkept. Didn't like that top of ice bucket was dusty or that they do not have vending machines but l suppose it is a sign of the times. Otherwise, staff was very pleasant and accommodating to my requests.
The best
This was a convenient and nice place to stay. The rooms were clean and comfortable. The property is near the Erie Canal and Genesee Valley Park. My girlfriend and I used the pleasant running trails just across the highway from the property and ran to the University of Rochester campus.
Good hitwl
The staff were very personable and helpful. The location was good--close to the airport and everything else we were visiting. The breakfast-in-a-bag was very good under the pandemic-related conditions, and the price very reasonable.
They advertise a free book breakfast buffet but there was none there were two or three sausage and egg sandwiches to be microwaved in a small refrigerator and that was the extent of the breakfast. Not what they advertised.
Bagged breakfast left a lot to be desired
Front desk gave me a room tgat was clearly occupied by a gentlemen. very upsetting. Family left the hotel early due feeling unwell after 4 hrs of stat.
Floor mat was dirty in bathroom. Room was not very clean.
Wish they had shared that as needed. Reservation for the pool earlier than they did
Staff was friendly. The place was clean. Check in was easy. Coffee and tea in the breakfast room. Grab and go breakfast in bags in lobby. Due to covid, breakfast area was closed.
Holiday Inn Express Rochester - University Area, an IHG Hotel places you within 2 miles (3 km) of popular sights like Bill Gray's Regional Iceplex and Strong Memorial Hospital. This 105-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and a 24-hour gym.
Free continental breakfast is included with your stay and awaits you each morning from 6:00 AM to 10:00 AM.
All 105 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. TVs come with cable channels and video-game consoles, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other amenities include free local calls, safes, and ironing boards. Housekeeping is available on request.
At Holiday Inn Express Rochester - University Area, an IHG Hotel, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. You can put free parking to good use if you drive. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include a business center, coffee/tea in a common area, and a meeting room.
Check in didn’t happen on time. Had to wait 30 mins until 3:30pm Breakfast was good with hot omelettes - even egg white veggie ones!
Everything was in order and we did not encounter any issues. Felisha at the front desk was super helpful.
The staff was very nice and accommodating, they were working very hard to take care of the guest. The public areas of the property were very dirty and grimy and in disrepair. My room looks to be clean physically. I hope that it was. Also it’s just an old property the bathroom really wasn’t very nice.
Dear Shannon Thank you for choosing the Holiday Inn Express. We appreciate your time and feedback and hope to see you again soon. We will share your concerns with the team and work on a solution right away. Again thank you for your feedback.
Staff super friendly, breakfast great, pool nice. Needed a good cleaning! Room was dated and needed a deep clean. Hallways, common areas needed to be vacuumed/dusted.
Dear Patricia, We thank you for staying at the Holiday Inn Express. We appreciate your time and feedback and hope to see you again soon!
Good location in the area. Nice room well kept. Leaking shower faucet was disappointing as the leak was substantial. Staff friendly but one member was smoking in the foyer area at 6:15 in the am.
Dear Barry, Thank you for staying at the Holiday Inn Express. We appreciate your time and feedback and hope to see you again in the near future!
Clean and friendly staff
Dear Katherine, Thank you for staying at The Holiday Inn express. We appreciate your time and feedback and hope to see you again soon!
All in all, property was nice and upkept. Didn't like that top of ice bucket was dusty or that they do not have vending machines but l suppose it is a sign of the times. Otherwise, staff was very pleasant and accommodating to my requests.
The best
Dear Guest , Thank you for staying at the Holiday Inn Express University Area. We appreciate your time and feedback and hope to see you again soon!
This was a convenient and nice place to stay. The rooms were clean and comfortable. The property is near the Erie Canal and Genesee Valley Park. My girlfriend and I used the pleasant running trails just across the highway from the property and ran to the University of Rochester campus.
Good hitwl
Dear John, Thank you for staying at the Holiday Inn Express. We appreciate your time and feedback and hope to see you again in the near future.