Skip to main content
Beginning of main content

Recent guest reviews

Check in didn’t happen on time. Had to wait 30 mins until 3:30pm Breakfast was good with hot omelettes - even egg white veggie ones!

Everything was in order and we did not encounter any issues. Felisha at the front desk was super helpful.

The staff was very nice and accommodating, they were working very hard to take care of the guest. The public areas of the property were very dirty and grimy and in disrepair. My room looks to be clean physically. I hope that it was. Also it’s just an old property the bathroom really wasn’t very nice.

Staff super friendly, breakfast great, pool nice. Needed a good cleaning! Room was dated and needed a deep clean. Hallways, common areas needed to be vacuumed/dusted.

Good location in the area. Nice room well kept. Leaking shower faucet was disappointing as the leak was substantial. Staff friendly but one member was smoking in the foyer area at 6:15 in the am.

Clean and friendly staff

All in all, property was nice and upkept. Didn't like that top of ice bucket was dusty or that they do not have vending machines but l suppose it is a sign of the times. Otherwise, staff was very pleasant and accommodating to my requests.

The best

This was a convenient and nice place to stay. The rooms were clean and comfortable. The property is near the Erie Canal and Genesee Valley Park. My girlfriend and I used the pleasant running trails just across the highway from the property and ran to the University of Rochester campus.

Good hitwl

The staff were very personable and helpful. The location was good--close to the airport and everything else we were visiting. The breakfast-in-a-bag was very good under the pandemic-related conditions, and the price very reasonable.

They advertise a free book breakfast buffet but there was none there were two or three sausage and egg sandwiches to be microwaved in a small refrigerator and that was the extent of the breakfast. Not what they advertised.

Bagged breakfast left a lot to be desired

Front desk gave me a room tgat was clearly occupied by a gentlemen. very upsetting. Family left the hotel early due feeling unwell after 4 hrs of stat.

Floor mat was dirty in bathroom. Room was not very clean.

Wish they had shared that as needed. Reservation for the pool earlier than they did

Staff was friendly. The place was clean. Check in was easy. Coffee and tea in the breakfast room. Grab and go breakfast in bags in lobby. Due to covid, breakfast area was closed.

E Henrietta Rd Rochester NY

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Holiday Inn Express Rochester - University Area, an IHG Hotel places you within 2 miles (3 km) of popular sights like Bill Gray's Regional Iceplex and Strong Memorial Hospital. This 105-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and a 24-hour gym.


Dining

Free continental breakfast is included with your stay and awaits you each morning from 6:00 AM to 10:00 AM.


Rooms

All 105 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. TVs come with cable channels and video-game consoles, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other amenities include free local calls, safes, and ironing boards. Housekeeping is available on request.


Property features

At Holiday Inn Express Rochester - University Area, an IHG Hotel, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. You can put free parking to good use if you drive. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include a business center, coffee/tea in a common area, and a meeting room.

Room options

Standard Room, 1 King Bed, Accessible (Hearing)

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Accessible (Hearing)

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Standard Room, 1 Queen Bed, Accessible (Hearing, Roll-In Shower)

1 Queen Bed | Sleeps 2

Guest reviews for Holiday Inn Express Rochester - University Area, an IHG Hotel

Everyone (18) Couples (4) Business (6) Family (29) Other (7) Friends (1)
2
Family

Check in didn’t happen on time. Had to wait 30 mins until 3:30pm Breakfast was good with hot omelettes - even egg white veggie ones!

By on May 8, 2022

5
Family

Everything was in order and we did not encounter any issues. Felisha at the front desk was super helpful.

By on Apr 19, 2022

Review comment responded on Apr 26, 2022

Dear John, Thank you for staying at the Holiday Inn Express. We appreciate your time and feedback and hope to see you again in the near future.

3
Family

The staff was very nice and accommodating, they were working very hard to take care of the guest. The public areas of the property were very dirty and grimy and in disrepair. My room looks to be clean physically. I hope that it was. Also it’s just an old property the bathroom really wasn’t very nice.

By on Mar 30, 2022

Review comment responded on Apr 6, 2022

Dear Shannon Thank you for choosing the Holiday Inn Express. We appreciate your time and feedback and hope to see you again soon. We will share your concerns with the team and work on a solution right away. Again thank you for your feedback.

4
Family with small children

Staff super friendly, breakfast great, pool nice. Needed a good cleaning! Room was dated and needed a deep clean. Hallways, common areas needed to be vacuumed/dusted.

By on Mar 2, 2022

Review comment responded on Mar 8, 2022

Dear Patricia, We thank you for staying at the Holiday Inn Express. We appreciate your time and feedback and hope to see you again soon!

4
Everyone

Good location in the area. Nice room well kept. Leaking shower faucet was disappointing as the leak was substantial. Staff friendly but one member was smoking in the foyer area at 6:15 in the am.

By on Feb 21, 2022

Review comment responded on Mar 8, 2022

Dear Barry, Thank you for staying at the Holiday Inn Express. We appreciate your time and feedback and hope to see you again in the near future!

5
Family

Clean and friendly staff

By on Jan 30, 2022

Review comment responded on Mar 8, 2022

Dear Katherine, Thank you for staying at The Holiday Inn express. We appreciate your time and feedback and hope to see you again soon!

4
Everyone

All in all, property was nice and upkept. Didn't like that top of ice bucket was dusty or that they do not have vending machines but l suppose it is a sign of the times. Otherwise, staff was very pleasant and accommodating to my requests.

By on Dec 11, 2021

5
Everyone

The best

By on Aug 22, 2021

Review comment responded on Oct 12, 2021

Dear Guest , Thank you for staying at the Holiday Inn Express University Area. We appreciate your time and feedback and hope to see you again soon!

5
Partner Couples

This was a convenient and nice place to stay. The rooms were clean and comfortable. The property is near the Erie Canal and Genesee Valley Park. My girlfriend and I used the pleasant running trails just across the highway from the property and ran to the University of Rochester campus.

By on Aug 3, 2021

5
Family

Good hitwl

By on Jul 25, 2021

Holiday Inn Express Rochester - University Area, an IHG Hotel

717 E Henrietta Rd, Rochester, NY 14623
url importing http://www.orbitz.com/Rochester-Hotels-Holiday-Inn-Express-Rochester---University-Area,-an-IHG-Hotel.h6959-p2.Hotel-Reviews
There was an error importing /Rochester-Hotels-Holiday-Inn-Express-Rochester---University-Area,-an-IHG-Hotel.h6959-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Rochester-Hotels-Holiday-Inn-Express-Rochester---University-Area,-an-IHG-Hotel.h6959-p2.Hotel-Reviews

Frequently asked questions