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Recent guest reviews

Staff was friendly. The place was clean. Check in was easy. Coffee and tea in the breakfast room. Grab and go breakfast in bags in lobby. Due to covid, breakfast area was closed.

The staff were very courteous and the room was comfortable. The breakfast was very nice, except the second morning the desk clerk (an elderly gentleman) didn't know about yogurt or fruit (both of which we had gotten the day before). No extra blankets available, no housekeeping the second day.

they let me checkin early and the breakfast was yummy

Furniture in room not up to date they are old and worn. Tight space in the room

Ample parking unlike hotels closer to city center.

Very nice staff and great service could not do enough for you

Hotel is right next to expressway, which is convenient. Parking is fine. Room was decently clean. Tub was dirty upon arrival. Breakfast was typical. Hotel was excessively loud with children running up and down the halls and using the ice machine outside our room (at 1am) to throw ice at each other. Staff observed this behavior and did nothing. Not bad, but will likely pick out another hotel next time I’m in town.

I booked 5 rooms for one night through the orbits call center. I explained that I was part of a church group and that we were tax exempt and I would like the sale to be tax exempt. The call center said they could not do that on their end. So while they were on my land line, I call the hotel itself on my cell phone explained the situation. That I was booking a prepaid Room through orbits and could they refund my sales tax. They said they could, upon my arrival. However when I got here neither the front desk manager on duty upon check in common nor the general manager the next day were willing to refund the sales tax, and they also said they could not give me reward points. The GM accused me of being rude which was reported to her by the previous night's front desk manager . I was not rude. I produced 2 witnesses who attested to this, and she refused to believe them.

Room was very cleanAnd bathroom had been re-finished with two different types of showerheads would like a fan and I’ll hotel bathroom’s room had a refrigerator and a microwave and a great TV

Fresh warm cookies! Good breakfast, liked oatmeal.

It was a simple and quick check in, the room was clean, and close to where I needed to be. No complaints!

We stayed at the hotel after moving our daughter back to Geneseo. The room was clean, the beds were very very comfortable, the pillows as well. The staff was friendly, professional and helpful. The hotel is minutes from Amtrak which we used to return home. It was our second stay at this Holiday Inn and we look forward to booking a room in the future. We highly recommend.

The hotel is very clean..the room was comfortable.. the staff are friendly, anyone of them that I came in contact with..Donna the front desk person is awesome..always a smile and knows her job very well...I stay here every time I go to Rochester..no other hotel compares.. It’s in a great location also!!

The water could have been a little hotter in the shower. The tub seemed to be slippery.

The hotel was clean and welcoming, Our room was especially neat, clean, and comfortable. The gentleman in charge of buffet in the morning was engaging, and conscientious about keeping the area well supplied and clean. The cookies provided in the lobby were a touch. Easy 4 miles to RIT. The entrance to the hotel was difficult to find late at night and the surrounding area a bit run down and industrial.

E Henrietta Rd Rochester NY

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Strong Memorial Hospital is within 2 miles (3 km) of Holiday Inn Express Rochester - University Area, an IHG Hotel while other popular attractions such as University of Rochester are within 3 miles (5 km). This 105-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and a 24-hour fitness center.


Dining

Free continental breakfast is included with your stay and awaits you each morning from 6:00 AM to 10:00 AM.


Rooms

All 105 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. TVs come with cable channels and video-game consoles, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other amenities include free local calls, safes, and ironing boards.


Property features

At Holiday Inn Express Rochester - University Area, an IHG Hotel, guests enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. You can put free parking to good use if you drive. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.

Room options

Room, 1 King Bed, Accessible, Non Smoking (Hearing)

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing)

2 Queen Beds | Sleeps 4

Executive Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 1 Queen Bed, Accessible, Non Smoking (Hearing, Roll-In Shower)

1 Queen Bed | Sleeps 2

Guest reviews for Holiday Inn Express Rochester - University Area, an IHG Hotel

Everyone (13) Business (8) Couples (8) Family (25) Other (8) Friends (2)
3
Everyone

By on Jan 8, 2021

Review comment responded on Mar 8, 2021

Dear Jasmine, Thank you for staying at the Holiday Inn Express, We appreciate your time and feedback and we will use it to improve our operations, We hope to see you again soon! Thanks again.

5
Everyone

By on Aug 20, 2020

Review comment responded on Sep 14, 2020

Thanks for staying at the Holiday Inn Express. We appreciate your time and feedback! We hope to see you again soon!

4
Family Family

Staff was friendly. The place was clean. Check in was easy. Coffee and tea in the breakfast room. Grab and go breakfast in bags in lobby. Due to covid, breakfast area was closed.

By , from Metrowest MA on Aug 18, 2020

Review comment responded on Sep 21, 2020

Thank you for staying at the Holiday Inn Express. We appreciate your time and feedback and hope to see you again soon!

3
Family Family with small children Business Business

The staff were very courteous and the room was comfortable. The breakfast was very nice, except the second morning the desk clerk (an elderly gentleman) didn't know about yogurt or fruit (both of which we had gotten the day before). No extra blankets available, no housekeeping the second day.

By on Jul 31, 2020

Review comment responded on Sep 14, 2020

Thanks for staying at the Holiday Inn Express. We appreciate your time and feedback! My apologies about the breakfast and no service the second date. We will use this great feedback to improve our operation at our hotel. Thanks again. We hope to see you again soon!

5
Business Business

they let me checkin early and the breakfast was yummy

By on Jan 11, 2020

Review comment responded on Jan 15, 2020

Thank you for staying at the Holiday Inn Express. We appreciate your time and feedback and hope to see you again soon! Thanks again!

3
Family Family

Furniture in room not up to date they are old and worn. Tight space in the room

By on Jan 2, 2020

Review comment responded on Jan 8, 2020

Thank you for staying at The Holiday Inn Express University Area. We appreciate your time and feedback and will use it to improve our operation. Thanks again!

5
Everyone

By on Sep 1, 2019

Review comment responded on Sep 26, 2019

Thank you for staying at the Holiday Inn Express University Area. We appreciate your time and feedback and hope to see you soon. Thanks again!

5
Everyone

By on Aug 3, 2019

4
Family

Ample parking unlike hotels closer to city center.

By on Jun 20, 2019

Review comment responded on Jun 28, 2019

Thank you for choosing the Holiday Inn Express University Area. We appreciate your feedback an will use it to continue our great customer service. Thanks

5
Family Family

Very nice staff and great service could not do enough for you

By on May 16, 2019

Review comment responded on May 18, 2019

Thank you for staying at The Holiday Inn Express University Area. We strive to give our guest the best customer service there is. We appreciate your feedback. Thanks again!

Holiday Inn Express Rochester - University Area, an IHG Hotel

717 E Henrietta Rd, Rochester, NY 14623
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