There was a kitchenette in the room with a full size refrigerator and very spacious. Overall the room was clean with laminate flooring.
Front staff were courteous, friendly common professional. The room itself was well maintained and clean, sharply made up. The setback from the road was terrific, nice and quiet. A very good experience., and I would recommend.
Nice
The location is hidden and difficult to find even with GPS. The breakfast doesn't worth the money paid for it. It is just a muffin, coffee, tea, and snack bar. No fruits or bagels. It was on a small table in the lobby.
Place was filthy. Door lock was inoperable. Tv remote didn’t work. AC didn’t work. Checked in late and didn’t feel like dealing with the staff to get things fixed or a new room. Kids playing in the hallways late at night.
Nothing
Hallway lights were out, making hallways unsafe. Floors were dirty in hallways also. Sheets and bedspread were dirty. Refrigerator didn’t work. Door to room was not secure - like it had broken and not been properly repaired.
Staff was professional, courteous, and friendly!! Would definitely recommend to others.
Location was very good
It served the purpose. Very good value for the price.
Good location but homeless people were sleeping in entry ways.
The room was clean & the staff was friendly. Check-in was fast & easy.
The floors are not clean in the entrance or hallways. Seem to not vacuum or clean the carpet at all. Room was fine but they only service every 7 days.
Staff was very friendly at check-in. Easy to figure out where to go. Parking was great as well. But when I came up the stairs and headed towards my room the hallways smelled of marijuana. The room was okay but the tv barely worked. Little to no amenities.
The front desk manager (Alicia) was amazing and was extremely gracious in trying to accommodate my stay. However, each room that she ended up showing me had hair in the bed or in the bathroom. I was shown 5 rooms total and they were all the same in cleanliness. Including the bed coverings being visibly dirty.
Very nice place for a good price! It was clean and staff was nice.
Extended Stay America Suites Rochester Greece places you within 2 miles (3 km) of Highland Hospital of Rochester and Mall at Greece Ridge. This hotel has 125 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Kitchens, refrigerators, and microwaves are also standard. Housekeeping is available on request.
Guests of Extended Stay America Suites Rochester Greece enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. Free parking is available if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a picnic area, a vending machine, and barbecue grills.
There was a kitchenette in the room with a full size refrigerator and very spacious. Overall the room was clean with laminate flooring.
Front staff were courteous, friendly common professional. The room itself was well maintained and clean, sharply made up. The setback from the road was terrific, nice and quiet. A very good experience., and I would recommend.
Nice
Dear Yahaira, It is nice to read that your stay with us was enjoyable. Thank you for choosing Extended Stay America, and we hope you are already planning another visit our way.Sincerely,Hotel Management
The location is hidden and difficult to find even with GPS. The breakfast doesn't worth the money paid for it. It is just a muffin, coffee, tea, and snack bar. No fruits or bagels. It was on a small table in the lobby.
Dear Mohammed, Thank you for being our guest at Extended Stay America. However, we are sorry that you did not thoroughly enjoy our complimentary breakfast. We will certainly follow up with our food and beverage team to see where we can do better. We look forward to your next visit!SincerelyHotel Management
Place was filthy. Door lock was inoperable. Tv remote didn’t work. AC didn’t work. Checked in late and didn’t feel like dealing with the staff to get things fixed or a new room. Kids playing in the hallways late at night.
Jason, thank you for evaluating your stay at our hotel. Please accept our apologies for the maintenance and cleanliness issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our service and facilities going forward. We regret not meeting all of your expectations and any inconvenience caused. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel management
Nothing
Darlene, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Hallway lights were out, making hallways unsafe. Floors were dirty in hallways also. Sheets and bedspread were dirty. Refrigerator didn’t work. Door to room was not secure - like it had broken and not been properly repaired.
Amy, nothing more is important than providing a guest with a comfortable stay, but we apologize for being unable to fulfill this basic necessity. We are sorry for the housekeeping and maintenance issues and assure you we will take appropriate steps to enhance our accommodations. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Staff was professional, courteous, and friendly!! Would definitely recommend to others.
Kimberly, your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you again for your kind words and recommendation. We look forward to your next visit. Sincerely, Hotel Management
Location was very good
Thank you for being our guest. We are happy to know you had an overall pleasant stay with us and liked our ideal location. However, we regret if you had any inconvenience. We hope to have the chance to welcome you back and earn your highest rating. Sincerely, Hotel Management
Dear Frank, Thank you for being our guest at Extended Stay America. It is glad to know you were pleased with our location, that our staff was friendly and accommodating, and that all the services provided were to your expectations. Please revisit us for another wonderful experience on your next trip! Sincerely,Hotel Management