The only negative thing is that there is no shopping and dining around the hotel. Need a car to stay in this hotel.
Nice clean and quite. It’s not far from shopping stores and restaurants.
Beautiful aria,park,water fountains,flowers! Was so relaxing to hang out at the park. Friendly staff, immediate respond to all my needs.
Good location, hotel wasn't bad
Had to wait 10 minutes to check in because the clerk was on the phone. There was not an indoor pool as pictured on the Orbitz site. The restaurant closed earlier than posted. The toilet ran all night. The room was extremely outdated. Someone was revving a motorcycle below our window late at night. For $170.00 a night, I kind of expected a free continental breakfast and not an unappealing buffet for $16.95.
Terrible customer service. Do not go here, especially if you book through Orbitz. They treat you as a second class citizen. I requested to Opt-in to room cleaning services. On the day my room was supposed to be cleaned it was not cleaned. I requested it be cleaned again in the afternoon and was assured it would be cleaned and they were taking care of "check outs" first before current guests. When I returned to my room late at night I found it wasn't cleaned. The front desk basically told me "That happens," and when I asked if I could get a discount, refund or some sort of voucher. I was met with "You booked through Orbitz." No matter what solution I asked for "You booked through Orbitz and not us," was the answer and was told "Any problems you have you need to talk to Orbitz about." They used Orbitz as an excuse for not doing their jobs.
Property has deteriorated beyond covid restrictions. Property owner should be making up for negatives created by covid issue and look for ways to enhance the property.
I like that it’s a clean, safe, classy place to stay!
2 weddings were being held. Our room was right above the dance floor. It was so loud that the room shook. I asked to have our room moved. We did and the newer room was even worse. We left and demanded a refund.
Maureen at the front desk was flawless. She made me feel like I was a guest in her house and it was a second home. Staff at Lorenzo’s is great Xenessa (sp?) was unbelievable! Will be back
The rooms themselves could definitely use some updating, but they’re very clean and well appointed. The staff - from housekeeping, to maintenance to front desk to restaurant/bar staff - were nothing but professional, helpful and super friendly. I’ve worked in hotels and restaurants and stayed in many, and this was one of my best experiences ever. Kudos to the Hilton Garden Inn on Staten Island!!!
Friendly staff, convenient location, reasonable rates.
Located 3 mi (4.8 km) from Staten Island Mall, Hilton Garden Inn New York / Staten Island is within a 10-minute drive of other popular attractions like Staten Island Zoo. This 198-room, 3-star hotel has conveniences like a 24-hour gym, free in-room WiFi, and free self parking. It's connected to the convention center in central Staten Island, and a short drive from Wagner College and Kean University.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge.
32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Other amenities include refrigerators, microwaves, and coffee makers.
Hilton Garden Inn New York / Staten Island features a 24-hour gym, free WiFi in public areas, and a conference center. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and a microwave in a common area.
The only negative thing is that there is no shopping and dining around the hotel. Need a car to stay in this hotel.
Nice clean and quite. It’s not far from shopping stores and restaurants.
Hello Jillian. It's wonderful to see that you enjoyed your stay with us and that the cleanliness was up to par. Thank you.
Thank you for your feedback! We hope to see you soon :)
Thank you for your feedback!
Dear Pearl, Thank you for leaving feedback on your recent stay.
Beautiful aria,park,water fountains,flowers! Was so relaxing to hang out at the park. Friendly staff, immediate respond to all my needs.
Dear Anna, Thank you for taking the time to leave us a review. We are ecstatic to hear that you enjoyed the garden area and that the staff was very accommodating. We hope you have a wonderful week.
Good location, hotel wasn't bad
Dear Manuel, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the future.
Dear Kiyoung, Thank you for leaving us a review. We are sorry to hear that you didn't enjoy your stay with us. We hope that you will give us another try in the future.
Had to wait 10 minutes to check in because the clerk was on the phone. There was not an indoor pool as pictured on the Orbitz site. The restaurant closed earlier than posted. The toilet ran all night. The room was extremely outdated. Someone was revving a motorcycle below our window late at night. For $170.00 a night, I kind of expected a free continental breakfast and not an unappealing buffet for $16.95.
Dear Dawn, I am so sorry for all the inconveniences that you experienced during your stay. We hope that you come back and give us a second chance if you are ever in the area again.
Thank you for the review. So glad to hear you enjoyed your stay with us.