Terrible customer service. Do not go here, especially if you book through Orbitz. They treat you as a second class citizen. I requested to Opt-in to room cleaning services. On the day my room was supposed to be cleaned it was not cleaned. I requested it be cleaned again in the afternoon and was assured it would be cleaned and they were taking care of "check outs" first before current guests. When I returned to my room late at night I found it wasn't cleaned. The front desk basically told me "That happens," and when I asked if I could get a discount, refund or some sort of voucher. I was met with "You booked through Orbitz." No matter what solution I asked for "You booked through Orbitz and not us," was the answer and was told "Any problems you have you need to talk to Orbitz about." They used Orbitz as an excuse for not doing their jobs.
Property has deteriorated beyond covid restrictions. Property owner should be making up for negatives created by covid issue and look for ways to enhance the property.
I like that it’s a clean, safe, classy place to stay!
2 weddings were being held. Our room was right above the dance floor. It was so loud that the room shook. I asked to have our room moved. We did and the newer room was even worse. We left and demanded a refund.
Maureen at the front desk was flawless. She made me feel like I was a guest in her house and it was a second home. Staff at Lorenzo’s is great Xenessa (sp?) was unbelievable! Will be back
The rooms themselves could definitely use some updating, but they’re very clean and well appointed. The staff - from housekeeping, to maintenance to front desk to restaurant/bar staff - were nothing but professional, helpful and super friendly. I’ve worked in hotels and restaurants and stayed in many, and this was one of my best experiences ever. Kudos to the Hilton Garden Inn on Staten Island!!!
Friendly staff, convenient location, reasonable rates.
This property was awful. Staff was rude. Fire alarm went off several times, and we were told to ignore. Halls reeked of marijuana and cigarettes. It was so noisy at night. I was surprised Hilton would put their name on this.
Great Hotel. Great Staff. Great Location. Great Breakfast.
I was surprised there was no pool as this was a Hilton property. The bathroom was in need of some repair. Calking was missing around bathtub and mildew present.
Excellent parking, clean rooms, attentive staff, easy to get to
Hilton Garden Inn Staten Island could use some uodates / repairs to the rooms. It’s starting to show deterioration. Front desk staff over the Christmas Holiday was not representative of what I would expect of a Hilton, even a Hilton Garden Inn. Rooms are comfortable. Breakfast / restaurant is well run and food is fresh.
I'm a late night person, it's too noise on the hall way when the morning time.
It’s ok. Not th nicest Hilton that I’ve stayed at, but it beats out most of the hotels in that area. I would stay again.
Located in Bloomfield, Hilton Garden Inn New York / Staten Island is within a 15-minute drive of popular attractions such as Staten Island Mall and Staten Island Zoo. This 198-room, 3-star hotel has conveniences like a 24-hour fitness center, free in-room WiFi, and free self parking. It's connected to the convention center in central Staten Island, 7.1 mi (11.4 km) from The Mills at Jersey Gardens, and also 9.5 mi (15.3 km) from Cape Liberty Cruise Port.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge.
Hilton Garden Inn New York / Staten Island's 198 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Hair dryers, laptop-compatible safes, and ironing boards are also standard.
Hilton Garden Inn New York / Staten Island features a 24-hour fitness center, free WiFi in public areas, and a conference center. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include a business center, coffee/tea in a common area, and a microwave in a common area.
Terrible customer service. Do not go here, especially if you book through Orbitz. They treat you as a second class citizen. I requested to Opt-in to room cleaning services. On the day my room was supposed to be cleaned it was not cleaned. I requested it be cleaned again in the afternoon and was assured it would be cleaned and they were taking care of "check outs" first before current guests. When I returned to my room late at night I found it wasn't cleaned. The front desk basically told me "That happens," and when I asked if I could get a discount, refund or some sort of voucher. I was met with "You booked through Orbitz." No matter what solution I asked for "You booked through Orbitz and not us," was the answer and was told "Any problems you have you need to talk to Orbitz about." They used Orbitz as an excuse for not doing their jobs.
Property has deteriorated beyond covid restrictions. Property owner should be making up for negatives created by covid issue and look for ways to enhance the property.
I like that it’s a clean, safe, classy place to stay!
Thank you for your review. We are so happy to hear that you enjoyed your stay with us.
Thank you for your review. We are so happy to hear that you enjoyed your stay with us.
Greetings! Thank you for sharing this positive feedback with us. We're happy to hear that you enjoyed your stay and hope to see you again soon!
2 weddings were being held. Our room was right above the dance floor. It was so loud that the room shook. I asked to have our room moved. We did and the newer room was even worse. We left and demanded a refund.
Greetings. We're disappointed to hear that your visit was not a happy one. We know how important a good night's rest is. If there's anything we can do to further assist you, please contact us directly.
Maureen at the front desk was flawless. She made me feel like I was a guest in her house and it was a second home. Staff at Lorenzo’s is great Xenessa (sp?) was unbelievable! Will be back
We're so happy to hear that Maureen and Xhenisa were able to make you feel at home! Thanks for sharing this kind feedback with us. We are eagerly awaiting your next visit!
The rooms themselves could definitely use some updating, but they’re very clean and well appointed. The staff - from housekeeping, to maintenance to front desk to restaurant/bar staff - were nothing but professional, helpful and super friendly. I’ve worked in hotels and restaurants and stayed in many, and this was one of my best experiences ever. Kudos to the Hilton Garden Inn on Staten Island!!!
Greetings. Thank you for your thorough feedback. We're happy to hear that you enjoyed your stay, and we hope to welcome you back to our hotel again soon!
Thanks for your positive feedback! We hope you'll come visit us again soon.
Friendly staff, convenient location, reasonable rates.
We are so happy to hear that our Hilton team was able to accommodate you during your stay, and that your experience with us was a happy one! We eagerly await your next visit.
Thank you for the review. We are sorry to hear that you did not enjoy your stay with us. We will be sharing your review with the owners about the property, so that we can look into what we can do to improve our property.