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Recent guest reviews

We did not like that we had to pay extra for parking in the motel lot. At least that is what I was told when my bill was more than what was quoted when I made my reservations. Also, the orange juice sucked. I tasted and it was poured down the drain. Also, have been to other breakfasts and had scrambled eggs and link sausage. Also, since no one at desk when left key was placed in a basket. Not happy with that because anyone could pick up my keep go to my room and trash it and I would be help responsible. Should be a locked drop box to put keys in. Have had stayed at other Super I's and never had the above issues. Will think again before reserving a room with Super 8.

This is the dirtiest hotel I have ever been to. Rooms, hallways and entrances were dirty. Linens and towels were dingy. We only had one towel and one wash cloth in our room for the two of us. We waited at the front desk for over 20 minutes after asking a staff person where the front desk staff person was. The entire hotel smelled bad. Trash was overflowing in the entryways. Breakfast was bad and the staff took up most of the tables. The staff who was in charge of breakfast was rude. Based on this stay, we will never stay at a Super 8 again.

Dog friendly grounds and room. Very comfortable. Large TV and fire stick. Breakfastt was decent, could have used a protein option.

Property has been in perpetual repair since 2020. Parking lot looks like a storage area. Breaksfast advertised but not available. Room was dark and cold. Everything looked used and dated. Baragain basement feel or less.

This property is under construction which we would have overlooked without a problem, however, the room was filthy. Dirty towels hanging on the shower rod. Floors were dirty. Twice during our stay a staff member knocked and just walked in. One of the times we were in various states of undress. The outside back parking lot was littered with old broken chairs and trash. No breakfast was served as advertised. We will never go back.

The towels and sheets were dirty. They charge for included breakfast but get there and they don’t serve anything.

No other comments.

Not a very clean hotel. While they are renovating and there are signs asking us to excuse the appearance while renovating the bathroom smelled like urine, the bathroom door was broken, they only had 1 clean towel in bathroom, pillows were inadequate, no cable (there were only 5 channels) would not stay here.

Disgusting

I booked a room for one night but I ended up booking an extra night the place is clean and quiet I definitely recommend it thank you.

No me gusto nada. No tenia luz el cuarto apestaba.

Staff was great, friendly, & polite, but need some heavy duty cleaning.

The receptionist was super rude. I traveled with my daughters after a long road trip. The receptionist wasn’t nice at all. She sent me to a room . The key didn’t work. Me and my daughters ages 4 and 2 headed back downstairs. The receptionist had such an attitude as if to blame me that I wasn’t doing the key correctly in the slot. She then re-enter the keys for me and handed them to me very rude. I then took myself and my daughters to the room. The key worked but the room was filthy. Beds not made up, beer cans everywhere. t.v on and trash everywhere on the floor. I was mortified! I then took my girls back downstairs to let the receptionist know. She looked at me and yelled,”What the key and work again!?” Very embarrassing. I let her know that the room you gave me wasn’t clean . The receptionist body language was extremely rude as if it was my fault. She then handed me over another room. She never apologized for the inconvenience. Very Rude! I believe her name started with an S. I know that me and my daughters will never go to this place again to be treated so rudely.

Was bad smell all over the colder

This is difficult to articulate. Sadly, there are real problems with other quests - setting off the fire alarm or refusing to leave, forcing a huge number of police to show up. There is also the large hostile woman stationed at the desk. I feel sorry for the people managing this place and what they have to deal with as I think they are just trying to cope.

Lehigh Station Rd Henrietta NY

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Business center

Located within 2 miles (3 km) of Veterans Memorial Park, Super 8 by Wyndham Henrietta/Rochester Area places you within a few miles (5 km) of Rochester Institute of Technology. This 121-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.


Dining

Free continental breakfast is included with your stay and awaits you each morning from 6:00 AM to 9:00 AM.


Rooms

42-inch TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include microwaves, coffee makers, and free local calls.


Property features

Guests of Super 8 by Wyndham Henrietta/Rochester Area enjoy access to free WiFi in public areas, conference space, and a business center. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with luggage storage and dry cleaning/laundry. Additional amenities include a computer station, express check-out, and free newspapers.

Room options

Room, 2 Queen Beds, Accessible, Non Smoking (Walk-In Shower)

2 Queen Beds | Sleeps 4

Deluxe Studio Suite, 1 King Bed, Non Smoking, Hot Tub

1 King Bed | Sleeps 2

Deluxe Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Super 8 by Wyndham Henrietta/Rochester Area

Everyone (25) Couples (5) Family (26)
3
Family

We did not like that we had to pay extra for parking in the motel lot. At least that is what I was told when my bill was more than what was quoted when I made my reservations. Also, the orange juice sucked. I tasted and it was poured down the drain. Also, have been to other breakfasts and had scrambled eggs and link sausage. Also, since no one at desk when left key was placed in a basket. Not happy with that because anyone could pick up my keep go to my room and trash it and I would be help responsible. Should be a locked drop box to put keys in. Have had stayed at other Super I's and never had the above issues. Will think again before reserving a room with Super 8.

By on Sep 26, 2022

Review comment responded on Sep 27, 2022

We will be addressing your concerns. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

1
Family

This is the dirtiest hotel I have ever been to. Rooms, hallways and entrances were dirty. Linens and towels were dingy. We only had one towel and one wash cloth in our room for the two of us. We waited at the front desk for over 20 minutes after asking a staff person where the front desk staff person was. The entire hotel smelled bad. Trash was overflowing in the entryways. Breakfast was bad and the staff took up most of the tables. The staff who was in charge of breakfast was rude. Based on this stay, we will never stay at a Super 8 again.

By on Aug 15, 2022

Review comment responded on Aug 22, 2022

We would like to apologize for any inconvenience we have caused during your stay. We work our best to accommodate any guest needs during their stay. We appreciate your feedback

4
Family

Dog friendly grounds and room. Very comfortable. Large TV and fire stick. Breakfastt was decent, could have used a protein option.

By on Jun 22, 2022

Review comment responded on Jun 24, 2022

Thanks for staying with us. We appreciate your feedback!

1
Everyone

By on Mar 27, 2022

2
Partner Couples Business Business

Property has been in perpetual repair since 2020. Parking lot looks like a storage area. Breaksfast advertised but not available. Room was dark and cold. Everything looked used and dated. Baragain basement feel or less.

By on Mar 7, 2022

Review comment responded on Mar 12, 2022

Thanks for staying with us. We appreciate your feedback!

4
Everyone

By on Dec 27, 2021

1
Partner Couples

This property is under construction which we would have overlooked without a problem, however, the room was filthy. Dirty towels hanging on the shower rod. Floors were dirty. Twice during our stay a staff member knocked and just walked in. One of the times we were in various states of undress. The outside back parking lot was littered with old broken chairs and trash. No breakfast was served as advertised. We will never go back.

By on Nov 12, 2021

Review comment responded on Nov 12, 2021

We would like to apologize for any inconvenience we have caused during your stay. I will be sure to address these issue with my staff. We will work our best to accommodate any guest needs during their stay. We appreciate your feedback and to making us aware of this issue.

1
Everyone

The towels and sheets were dirty. They charge for included breakfast but get there and they don’t serve anything.

By on Oct 25, 2021

Review comment responded on Oct 26, 2021

We would like to apologize for any inconvenience we have caused during your stay. I will be sure to address these issue with my staff. We will work our best to accommodate any guest needs during their stay. We appreciate your feedback and to making us aware of this issue.

3
Everyone

No other comments.

By on Oct 11, 2021

Review comment responded on Oct 11, 2021

Thanks for staying with us. We appreciate your feedback!

3
Everyone

By on Oct 11, 2021

Super 8 by Wyndham Henrietta/Rochester Area

1000 Lehigh Station Rd, Henrietta, NY 14467
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