No other comments.
Not a very clean hotel. While they are renovating and there are signs asking us to excuse the appearance while renovating the bathroom smelled like urine, the bathroom door was broken, they only had 1 clean towel in bathroom, pillows were inadequate, no cable (there were only 5 channels) would not stay here.
Disgusting
I booked a room for one night but I ended up booking an extra night the place is clean and quiet I definitely recommend it thank you.
No me gusto nada. No tenia luz el cuarto apestaba.
Staff was great, friendly, & polite, but need some heavy duty cleaning.
The receptionist was super rude. I traveled with my daughters after a long road trip. The receptionist wasn’t nice at all. She sent me to a room . The key didn’t work. Me and my daughters ages 4 and 2 headed back downstairs. The receptionist had such an attitude as if to blame me that I wasn’t doing the key correctly in the slot. She then re-enter the keys for me and handed them to me very rude. I then took myself and my daughters to the room. The key worked but the room was filthy. Beds not made up, beer cans everywhere. t.v on and trash everywhere on the floor. I was mortified! I then took my girls back downstairs to let the receptionist know. She looked at me and yelled,”What the key and work again!?” Very embarrassing. I let her know that the room you gave me wasn’t clean . The receptionist body language was extremely rude as if it was my fault. She then handed me over another room. She never apologized for the inconvenience. Very Rude! I believe her name started with an S. I know that me and my daughters will never go to this place again to be treated so rudely.
Was bad smell all over the colder
This is difficult to articulate. Sadly, there are real problems with other quests - setting off the fire alarm or refusing to leave, forcing a huge number of police to show up. There is also the large hostile woman stationed at the desk. I feel sorry for the people managing this place and what they have to deal with as I think they are just trying to cope.
The carpet felt moist while walking around in socks. We found a slug under the table. The lamp shade had dark mold spotted all around it. The bed was hard, not a problem, but the pillow cases were stained. And because of covid, there is no breakfast.
It is reasonable priced and perfect for what i need
I had a pleasant stay & wil definitely be returning.
Nice service despite the COVID-19 situation. It's a great place when a quick night and place to sleep is all that is needed.
I was glad that they let me check in a little early. The staff wasn't very friendly and the room wasn't very clean.
Overall the place was close to a dump. There was trash at the outside doors and some in the hallways. The room smelled. A foul odor was coming from the air conditioner. The second night we were on the first floor as our dog couldn"t climb the stairs. It badly needs to be remodeled and updated. NO usb ports in the rooms. No elevators. Grimy carpet in the room and hallways. Breakfast was good however. Badly needs remodeling and updating.
Located within 2 miles (3 km) of Veterans Memorial Park, Super 8 by Wyndham Henrietta/Rochester Area places you within a few miles (5 km) of Fair and Expo Center. This 121-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning.
All 121 air-conditioned rooms provide free local calls and desks. 25-inch TVs come with cable channels, and guests can stay connected with free WiFi. Free toiletries are also included.
Guests of Super 8 by Wyndham Henrietta/Rochester Area enjoy access to free WiFi in public areas, conference space, and a business center. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with luggage storage and dry cleaning/laundry. Additional amenities include a computer station, free newspapers, and laundry facilities.
No other comments.
Not a very clean hotel. While they are renovating and there are signs asking us to excuse the appearance while renovating the bathroom smelled like urine, the bathroom door was broken, they only had 1 clean towel in bathroom, pillows were inadequate, no cable (there were only 5 channels) would not stay here.
We would like to apologize for any inconvenience we have caused during your stay. I will be sure to address these issue with my staff. We will work our best to accommodate any guest needs during their stay. We appreciate your feedback and to making us aware of this issue.
Disgusting
We would like to apologize for any inconvenience we have caused during your stay. I will be sure to address these issue with my staff. We will work our best to accommodate any guest needs during there stay. We appreciate your feedback and to making us aware of this issue.
I booked a room for one night but I ended up booking an extra night the place is clean and quiet I definitely recommend it thank you.
Thanks for staying with us. We appreciate your feedback!
No me gusto nada. No tenia luz el cuarto apestaba.
Thanks for staying with us. We appreciate your feedback!
Staff was great, friendly, & polite, but need some heavy duty cleaning.
Thanks for staying with us. We appreciate your feedback!
The receptionist was super rude. I traveled with my daughters after a long road trip. The receptionist wasn’t nice at all. She sent me to a room . The key didn’t work. Me and my daughters ages 4 and 2 headed back downstairs. The receptionist had such an attitude as if to blame me that I wasn’t doing the key correctly in the slot. She then re-enter the keys for me and handed them to me very rude. I then took myself and my daughters to the room. The key worked but the room was filthy. Beds not made up, beer cans everywhere. t.v on and trash everywhere on the floor. I was mortified! I then took my girls back downstairs to let the receptionist know. She looked at me and yelled,”What the key and work again!?” Very embarrassing. I let her know that the room you gave me wasn’t clean . The receptionist body language was extremely rude as if it was my fault. She then handed me over another room. She never apologized for the inconvenience. Very Rude! I believe her name started with an S. I know that me and my daughters will never go to this place again to be treated so rudely.
We would like to apologize for any inconvenience we have caused during your stay. I will be sure to address these issue with my staff. We will work our best to accommodate any guest needs during there stay. We appreciate your feedback and to making us aware of this issue
Was bad smell all over the colder
Thank you for your feedback. We will be addressing your concerns.
This is difficult to articulate. Sadly, there are real problems with other quests - setting off the fire alarm or refusing to leave, forcing a huge number of police to show up. There is also the large hostile woman stationed at the desk. I feel sorry for the people managing this place and what they have to deal with as I think they are just trying to cope.
We would like to apologize for any inconvenience we have caused during your stay. I will be sure to address these issue with my staff. We will work our best to accommodate any guest needs during there stay. We appreciate your feedback and to making us aware of this issue.
Thank you
Thanks for staying with us. We appreciate your feedback!