We did not like that we had to pay extra for parking in the motel lot. At least that is what I was told when my bill was more than what was quoted when I made my reservations. Also, the orange juice sucked. I tasted and it was poured down the drain. Also, have been to other breakfasts and had scrambled eggs and link sausage. Also, since no one at desk when left key was placed in a basket. Not happy with that because anyone could pick up my keep go to my room and trash it and I would be help responsible. Should be a locked drop box to put keys in. Have had stayed at other Super I's and never had the above issues. Will think again before reserving a room with Super 8.
This is the dirtiest hotel I have ever been to. Rooms, hallways and entrances were dirty. Linens and towels were dingy. We only had one towel and one wash cloth in our room for the two of us. We waited at the front desk for over 20 minutes after asking a staff person where the front desk staff person was. The entire hotel smelled bad. Trash was overflowing in the entryways. Breakfast was bad and the staff took up most of the tables. The staff who was in charge of breakfast was rude. Based on this stay, we will never stay at a Super 8 again.
Dog friendly grounds and room. Very comfortable. Large TV and fire stick. Breakfastt was decent, could have used a protein option.
Property has been in perpetual repair since 2020. Parking lot looks like a storage area. Breaksfast advertised but not available. Room was dark and cold. Everything looked used and dated. Baragain basement feel or less.
This property is under construction which we would have overlooked without a problem, however, the room was filthy. Dirty towels hanging on the shower rod. Floors were dirty. Twice during our stay a staff member knocked and just walked in. One of the times we were in various states of undress. The outside back parking lot was littered with old broken chairs and trash. No breakfast was served as advertised. We will never go back.
The towels and sheets were dirty. They charge for included breakfast but get there and they don’t serve anything.
No other comments.
Not a very clean hotel. While they are renovating and there are signs asking us to excuse the appearance while renovating the bathroom smelled like urine, the bathroom door was broken, they only had 1 clean towel in bathroom, pillows were inadequate, no cable (there were only 5 channels) would not stay here.
Disgusting
I booked a room for one night but I ended up booking an extra night the place is clean and quiet I definitely recommend it thank you.
No me gusto nada. No tenia luz el cuarto apestaba.
Staff was great, friendly, & polite, but need some heavy duty cleaning.
The receptionist was super rude. I traveled with my daughters after a long road trip. The receptionist wasn’t nice at all. She sent me to a room . The key didn’t work. Me and my daughters ages 4 and 2 headed back downstairs. The receptionist had such an attitude as if to blame me that I wasn’t doing the key correctly in the slot. She then re-enter the keys for me and handed them to me very rude. I then took myself and my daughters to the room. The key worked but the room was filthy. Beds not made up, beer cans everywhere. t.v on and trash everywhere on the floor. I was mortified! I then took my girls back downstairs to let the receptionist know. She looked at me and yelled,”What the key and work again!?” Very embarrassing. I let her know that the room you gave me wasn’t clean . The receptionist body language was extremely rude as if it was my fault. She then handed me over another room. She never apologized for the inconvenience. Very Rude! I believe her name started with an S. I know that me and my daughters will never go to this place again to be treated so rudely.
Was bad smell all over the colder
This is difficult to articulate. Sadly, there are real problems with other quests - setting off the fire alarm or refusing to leave, forcing a huge number of police to show up. There is also the large hostile woman stationed at the desk. I feel sorry for the people managing this place and what they have to deal with as I think they are just trying to cope.
Located within 2 miles (3 km) of Veterans Memorial Park, Super 8 by Wyndham Henrietta/Rochester Area places you within a few miles (5 km) of Rochester Institute of Technology. This 121-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Free continental breakfast is included with your stay and awaits you each morning from 6:00 AM to 9:00 AM.
42-inch TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include microwaves, coffee makers, and free local calls.
Guests of Super 8 by Wyndham Henrietta/Rochester Area enjoy access to free WiFi in public areas, conference space, and a business center. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with luggage storage and dry cleaning/laundry. Additional amenities include a computer station, express check-out, and free newspapers.
We did not like that we had to pay extra for parking in the motel lot. At least that is what I was told when my bill was more than what was quoted when I made my reservations. Also, the orange juice sucked. I tasted and it was poured down the drain. Also, have been to other breakfasts and had scrambled eggs and link sausage. Also, since no one at desk when left key was placed in a basket. Not happy with that because anyone could pick up my keep go to my room and trash it and I would be help responsible. Should be a locked drop box to put keys in. Have had stayed at other Super I's and never had the above issues. Will think again before reserving a room with Super 8.
This is the dirtiest hotel I have ever been to. Rooms, hallways and entrances were dirty. Linens and towels were dingy. We only had one towel and one wash cloth in our room for the two of us. We waited at the front desk for over 20 minutes after asking a staff person where the front desk staff person was. The entire hotel smelled bad. Trash was overflowing in the entryways. Breakfast was bad and the staff took up most of the tables. The staff who was in charge of breakfast was rude. Based on this stay, we will never stay at a Super 8 again.
We would like to apologize for any inconvenience we have caused during your stay. We work our best to accommodate any guest needs during their stay. We appreciate your feedback
Dog friendly grounds and room. Very comfortable. Large TV and fire stick. Breakfastt was decent, could have used a protein option.
Thanks for staying with us. We appreciate your feedback!
Property has been in perpetual repair since 2020. Parking lot looks like a storage area. Breaksfast advertised but not available. Room was dark and cold. Everything looked used and dated. Baragain basement feel or less.
Thanks for staying with us. We appreciate your feedback!
This property is under construction which we would have overlooked without a problem, however, the room was filthy. Dirty towels hanging on the shower rod. Floors were dirty. Twice during our stay a staff member knocked and just walked in. One of the times we were in various states of undress. The outside back parking lot was littered with old broken chairs and trash. No breakfast was served as advertised. We will never go back.
We would like to apologize for any inconvenience we have caused during your stay. I will be sure to address these issue with my staff. We will work our best to accommodate any guest needs during their stay. We appreciate your feedback and to making us aware of this issue.
The towels and sheets were dirty. They charge for included breakfast but get there and they don’t serve anything.
We would like to apologize for any inconvenience we have caused during your stay. I will be sure to address these issue with my staff. We will work our best to accommodate any guest needs during their stay. We appreciate your feedback and to making us aware of this issue.
No other comments.
Thanks for staying with us. We appreciate your feedback!
We will be addressing your concerns. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.