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Recent guest reviews

Place was dark and dirty, The entire place had an awful smell! Honestly smelled like vomit throughout the whole place! NEVER stay here!

We didn’t stay as they had no fridge as I requested for my costly medication I was told to wait upon checking in the desk clerk refused to take me as I was checked in but not room requested a line of men were there I couldn’t wait an hour after driving 18 hours from Georgia with my service dog to meet spouse so we left and I was told no worries card wasn’t charged instead the rude clerk charged my checking and never stayed it created a cost as I had to book another hotel and I was overdrawn on account I immediately called hotel and complained of the process and fraud to charge me for 3 nights when I paid another hotel for 3 nights The room was gross a bed nothing else work was being done I’m disabled MS and leukemia and treaded horribly I will never book at this disgusting roach motel with a rude woman degrading me my spouse was outside with the dog and a professional I was there for medical needs I’m a retired professor and spouse an attorney so this was beyond disgusting for us! Cm

Very convenient to what I was doing this is irritating

It was better than sleeping in tent. Had a shower electricity to charge phones and air conditioning to keep cool. Very low grade amenities and service. We didn’t want to camp or pay slot. The price was very economical but then you get what you pay for.

We were just staying a quick overnight.... it was clean, convenient and close to our location.

I was not told there was a $50. Dollar deposit for the room..and. would not be. returned til 6 days later. The. 4th - til 10th today .

The beds were comfortable and a nice size for one room

Convenient location and easy highway access. Rooms are a bit dated.

Super bang for the buck. Clean room, nice bathroom and comfortable bed. Coffee in the lobby is not very good but there is a Timmy Horton's across the street that opens at 4:30 am with excellent coffee. I would book here again!

Entire lobby and hallways had "Air Master" sprays installed and it smells like air fresheners throughout. Windows were locked on 1st floor in our room , so there was no way to get fresh air. Bathroom had smoking smell lingering through the vent. Hotel has smoking rooms. So if you have sensitive smell this property is not advised . Combination of smoking and air fresheners is horrible. Can't imagine people want whose chemical sprays breathing in. Average clean otherwise . Just for $170 at graduation week - it was a not a best stay.

I accidentally booked a smoking room and the smell in the room was horrendous. The hotel was full and couldn't move me to another room, although I'm not sure that would have helped much. The hallways also has a terrible odor. I ended up across the street at the Microtel, so I paid for a room I couldn't sleep in.

Good stay as always.Staff was friendly and courteous.Rooms were also nice and clean.

Good location and price. It’s weathered, though, and smells of tobacco and deodorant.

Close to the highway and main roads. Easy to get to any point within 10-15 min.

The guy who checked us in was horrible and rude. The bed sheet had stains. Turning on the heater made me have an asthma attack. There was a hair pin on the floor like the room wasn’t Thoroughly cleaned. Took a really hot shower yo calm my sinuses and asthma and after water dropped from the ceiling. One of the worst places I’ve ever stayed. They didn’t even have bagels for breakfast.

Guest reviews for Super 8 by Wyndham Henrietta/Rochester Area

Everyone (34) Couples (16) Business (8) Family (28) Other (7) Friends (5)
1
Family with small children

Place was dark and dirty, The entire place had an awful smell! Honestly smelled like vomit throughout the whole place! NEVER stay here!

By , from Norwich on Aug 8, 2019

Review comment responded on Aug 8, 2019

We would like to apologize for any inconvenience you may have experienced here at our property. We appreciate your feedback and will be working to correct any issues you have come across during your stay.

1
Everyone

By on Jul 28, 2019

Review comment responded on Aug 5, 2019

We apologize for any issues you may have experienced during your stay.

1
Partner Couples Business Business Travelers

We didn’t stay as they had no fridge as I requested for my costly medication I was told to wait upon checking in the desk clerk refused to take me as I was checked in but not room requested a line of men were there I couldn’t wait an hour after driving 18 hours from Georgia with my service dog to meet spouse so we left and I was told no worries card wasn’t charged instead the rude clerk charged my checking and never stayed it created a cost as I had to book another hotel and I was overdrawn on account I immediately called hotel and complained of the process and fraud to charge me for 3 nights when I paid another hotel for 3 nights The room was gross a bed nothing else work was being done I’m disabled MS and leukemia and treaded horribly I will never book at this disgusting roach motel with a rude woman degrading me my spouse was outside with the dog and a professional I was there for medical needs I’m a retired professor and spouse an attorney so this was beyond disgusting for us! Cm

By on Jul 26, 2019

Review comment responded on Aug 5, 2019

Sorry for any inconvenience that you may have experienced. We will work on any issues that may have occurred. Thank you for bringing this matter to our attention

4
Business Business Travelers

By on Jul 21, 2019

Review comment responded on Jul 25, 2019

Thanks for rating us, please come back soon!

4
Everyone

Very convenient to what I was doing this is irritating

By on Jul 21, 2019

Review comment responded on Jul 21, 2019

Thank you for your feedback

3
Family with small children

It was better than sleeping in tent. Had a shower electricity to charge phones and air conditioning to keep cool. Very low grade amenities and service. We didn’t want to camp or pay slot. The price was very economical but then you get what you pay for.

By on Jul 21, 2019

Review comment responded on Jul 21, 2019

Please let us know how we may be able to better serve you in the future.

4
Families Business Business Travelers

We were just staying a quick overnight.... it was clean, convenient and close to our location.

By on Jul 16, 2019

Review comment responded on Jul 21, 2019

Thank you for your rating. Please come back soon.

2
Families Family with small children

I was not told there was a $50. Dollar deposit for the room..and. would not be. returned til 6 days later. The. 4th - til 10th today .

By on Jul 10, 2019

Review comment responded on Jul 14, 2019

We apologize for any inconvenience. All guests are required to have $50 authorized for incidentals.We release this hold on our side immediately when you check out however it is your bank that takes and average of 3-5 business days to release it back to your account. It can take more or less time depending on the bank.

5
Family with small children

The beds were comfortable and a nice size for one room

By on Jun 29, 2019

Review comment responded on Jul 1, 2019

Thank you so much for your review. Come back soon.

4
Everyone

Convenient location and easy highway access. Rooms are a bit dated.

By on Jun 24, 2019

Review comment responded on Jun 25, 2019

Thank you for your feedback. We will be in the process of a large renovation soon, so stay tuned to see what is in store!