To start, this hotel has a very convenient proximity to Barclay's center which is why I stayed at the property in August and again I November. My stay in August was perfect, no complaints with that visit. However, my stay in November showed me a different side. When I checked into the room it looked in order, but as soon as I went to sit on the bed I saw hair on the pillow cases, then saw hair in the shower, and when I picked up the phone to call the front desk there was syrup all on the telephone. This made it clear to me that the room was not cleaned before check in. Which was absolutely disgusting. There was no apology, all they did was bring up a new set of sheets to the room that we were made to change on the beds ourselves. The chance of me staying at this hotel again is not likely at all. They need to do a better job of making sure the rooms are clean when guests check-in!