Residence Inn by Marriott West Rochester3.0 out of 5.0
Recent guest reviews
My husband & I stayed between Jan 19-22 to spend time with his family. Suite: We stayed in a suite. It had an awkward entrance, likely due to the suite being at the end of the hall. The closet doors were not connected to the rails and just leaning. One of the dining chairs had food stains, as did the couch. It does not appear any attempt was made to wipe off the food. Besides the issue with the dirty furniture, on the Sunday of our stay our room had NO hot water. The staff made no attempt to inform us that we had no hot water. I would not have worked out in the gym had I known that there was no hot water and waited to try and shower late in the day. When I went to the front desk to ask why there was no hot water, the response was, "It is a known issue and it is being addressed. We can provide 3,000 Marriott points." Really? 3,000 points!? Upon checkout my husband, who is a frequent business traveler, mentioned that the Marriott standard is between 10-15,000 points for an inconvenience like no hot water in addition to the fact that they made no attempt to inform us. We received 10K points, but we did not appreciate the attempt to keep us happy with a measly 3K points. Breakfast: Not as good as the Fairfield Inn across the parking lot or the Marriott hotel across the road. Due to caring for family, we've stayed at all the Marriott properties within a half mile of this location. The food was old, obviously sitting a very long time. Common Spaces: Floors were dirty, but given it was winter in Rochester, it's hard not to drag in salt & sand. Gym: Tiny - it contains 2 treadmills, an elliptical, a bench, a ball and weights. I wish hotels would put up signs - Do not play music or watch video in such a way as to disturb other guests. There was a man watching the Gospel full volume on his phone. Luckily he entered as I was wrapping up. Stay at the Fairfield Inn or the Marriott across the street.
For a relatively new property, I was surprised at the conditions of some of the furniture and fixtures. There were stains on both the armrests on the sofa in my room...I am not going to guess from what. There was also a stain on the chair. Kind of grossed me out. When I went to make coffee this morning, the previous guest's coffee filter was still in it...the scrubbing sponge was torn open...the treadmills both squeaked like crazy (I tried one for two miles then switched to the other, after another few miles it continued to squeak - so it wasn't a matter of warming up). I travel frequently and Residence Inns are typically cleaner, so this was disappointing. Though the staff was nice, it was not enough to make me want to return to this property.
This is a typical Residence Inn with several room options. The location offers easy highway access and is across the parking lot from the Distillery that offers great dining options for all ages. (open late night as well). The hotel itself is nothing grand, but very practical, especially for longer stays or those staying with multiple family members. Property is a little dates but clean. The front desk staff is fantastic! Friendly and professional! So appreciate someone kind upon check in and even when walking in and out of the building daily!
Enjoyed a comfortable stay before flying out next morning from airport. Quiet, clean, comfortable. The menu for the evening was brats and beer. Had potato salad, popcorn, and wine available. The breakfast was a B grade. Better at Hampton Inn nearby. The staff were friendly. The food service guy was dressed as Elvis for Halloween. He was friendly and good at conversation. He was helpful. It was better than average but not the best Residence Inn I have experienced.
Traveling for business, this hotel is easily accessed from Jefferson Road. This hotel was very clean, had lots of parking, and was overall very nice. The pool and exercise area were nice and clean as well. The breakfast was pretty standard, but the employees were more than wonderful. After an allergic reaction, the front desk employee helped out with first aid supplies, and suggested wonderful dinner accommodations. Will definitely stay again.
We recently stayed at this hotel (partially to use up expiring Marriott points)! We were pleasantly surprised by this hotel's quality. The 1 bedroom suite was very nice and spacious. It's always nice to have a kitchenette! The breakfast which was included contained lots of good hot and cold choices and the lobby/breakfast area was modern and clean.
We stayed here for a long weekend the hotel has a nice pool and hot-tub and a nice breakfast dining area as well as a nice outdoor space including bbq and tennis courts. Located close to the highway and lots of shopping and restaurants (Olive Garden is next door). Breakfast service area is divided into 3 areas which is a bit weird, but the breakfast was very well stocked and staff were attentive. Beds are a bit soft. Housekeeping staff are excellent and pay a lot of attention to details.
This hotel is super clean. It has a typical Residence Inn setup with a little mini-kitchen that has a stove/oven, dishes, dishwasher, microwave and coffee maker. The room was kept spotless my entire stay. Staff was very friendly and accommodating. They had social events with food and drinks in the evenings during the weeknights I stayed. Typical hotel breakfast is served here with hot and cold options for food. I would definitely recommend this hotel.
We were in town for a weeding.The front desk team was amazing,accommodating and very friendly.Beth and Jeremy went above and beyond to make sure the wedding crew is taking care of. All of our requested were delivered on time and properly.Thank you so much for making our stay effortless and enjoyable. Beth and Jeremy you rock!!
I've spend 5 days in this hotel for business. The location is very good very near by restaurants and 5 mins by car from the Greece mall. The room was spacious with a little kitchenette with a fridge and a microwave. The room and the rest of the hotel was very clean. I've seen a little swimming pool which I haven't used. The breakfast was decent but very low quality
- Free buffet breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Free airport shuttle
Residence Inn by Marriott West Rochester places you within 2 miles (3 km) of Mall at Greece Ridge and Hermes by Praxiteles. This 90-room, 3-star aparthotel has an indoor pool along with free in-room WiFi and free self parking. It's also close to Kodak Center for Performing Arts and Maplewood Park.
Start your day off right with a free buffet breakfast. For a nice break, mingle with other guests at the free manager's reception.
All 90 air-conditioned apartments feature kitchens and space to spread out with dining areas and sitting areas. TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Sofa beds, coffee makers, and phones are other standard amenities.
Guests staying at Residence Inn by Marriott West Rochester enjoy an indoor pool, a fitness center, and a spa tub. There's free parking and a free airport shuttle. Helpful staff can provide dry cleaning/laundry services and a safe deposit box at the front desk. Additional amenities include free WiFi in public areas, a business center, and coffee/tea in a common area.
Reviews from Trip Advisor
81.0% of guests recommend this hotelTotal of 89 reviews