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Aparthotel

Mararena Family Apartments & Long Stay Living - Steps from 5th Avenue

3.5 star property

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Photo gallery for Mararena Family Apartments & Long Stay Living - Steps from 5th Avenue

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Deluxe Apartment, 2 Bedrooms, Kitchen | Living area | 42-inch Smart TV with digital channels, TV, heated floors
Deluxe Apartment, 2 Bedrooms, Kitchen | Microwave
Dining
Property entrance

Reviews

8.0 out of 10
Very good

Apart-hotel

2 bathroomsSleeps 6775 sq ft

Popular amenities

  • Pool
  • Kitchen
  • Free WiFi
  • Air conditioning
  • Outdoor Space
  • Barbecue grill

Explore the area

View in a map
Av 10 norte Entre 20 y 22, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Place, Central Square
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, this aparthotel is adjacent to Quinta Avenida and within a 10-minute walk of other popular attractions like Playa del Carmen Main Beach. This 10-room, 3.5-star aparthotel has an outdoor pool along with free in-room WiFi and a rooftop terrace.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Quinta Alegría Shopping Mall - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 8 min walk - 0.5 miles
  • Central Square - 8 min walk - 0.5 miles
  • Mamitas Beach - 13 min walk - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪McCarthy's Irish Pub - ‬3 min walk
  • ‪Suerte De Churro - ‬2 min walk
  • ‪Mu. Burgerhouse - ‬2 min walk
  • ‪Masmasala - ‬2 min walk
  • ‪BIO-natural - ‬2 min walk

About this property

Mararena Family Apartments & Long Stay Living - Steps from 5th Avenue

Guests of this aparthotel enjoy features like an outdoor pool, a rooftop terrace, and express check-in. This aparthotel also has barbecue grills.
The apartment is individually furnished and features a kitchen and 2 bathrooms, and there's space to spread out with a dining area and a sitting area. Guests can expect to find free WiFi and a 42-inch Smart TV with digital channels. Beds sport premium bedding and down comforters. Other standard amenities include a coffee maker, a ceiling fan, and a safe. Weekly housekeeping is available.
Recreational amenities at the aparthotel include an outdoor pool.

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Property amenities

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Children stay free (see details)

Kitchen

  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Freezer
  • Full-sized refrigerator/freezer
  • Microwave
  • Stovetop
  • Toaster

Bedrooms

  • Down comforter
  • Premium bedding

Bathroom

  • 2 private bathrooms
  • Hair dryer (on request)
  • Heated bathroom floor
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Heated floor
  • Separate dining area
  • Separate sitting area
  • Window screens

Entertainment

  • 42-inch smart TV with digital channels

Outdoor areas

  • Barbecue grill
  • Outdoor furniture
  • Rooftop terrace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Lever door handles
  • Designated smoking areas (fines apply)

Services and conveniences

  • Blackout drapes
  • Iron/ironing board on request
  • Safe
  • Weekly housekeeping

Location highlights

  • In a shopping district
  • Near an outlet shopping mall
  • Near the bay

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Mosquito nets
  • Security system
  • Fire extinguisher

General

  • 10 units
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; your host will greet you
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, host will greet you

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 3 kids 12 years old and younger stay free when using existing bedding

Events

No events allowed

Smoking

Smoking allowed: in designated areas

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • The minimum check-in age for Spring Break is 21 years old.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards, debit cards, and cash.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Mararena Condominios Carmen
Mararena Condominios Aparthotel
Mararena Condominios Playa del Carmen
Mararena Condominios Aparthotel Playa del Carmen

Frequently asked questions

Are free cancellation options available at this aparthotel?

This aparthotel offers free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

What's there to do near this aparthotel?

This aparthotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Mamitas Beach. You'll also find Playacar Beach and Playa del Carmen Maritime Terminal less than a mile away.

Is there parking available at Mararena Family Apartments & Long Stay Living - Steps from 5th Avenue?

No, there isn't parking at this aparthotel.

Is this aparthotel associated with a casino?

No, this aparthotel is not connected to a casino.

Is there an indoor pool at this aparthotel?

No, this aparthotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 8:00 PM.

What do couples enjoy most about Mararena Family Apartments & Long Stay Living - Steps from 5th Avenue?

Amenities that appeal to couples at this aparthotel include premium bedding, a kitchen, and a smart TV.

Does Mararena Family Apartments & Long Stay Living - Steps from 5th Avenue have a hot tub?

No, there isn't a spa tub at this aparthotel.

Does this aparthotel offer breakfast?

No, this aparthotel doesn't offer breakfast.

Does this aparthotel allow pets to stay for free?

No, pets and service animals aren't allowed at this aparthotel.

Does Mararena Family Apartments & Long Stay Living - Steps from 5th Avenue have connecting rooms available?

No, this aparthotel doesn't feature connecting guestrooms.

Where is the closest airport to this aparthotel?

The closest major airport to this aparthotel is Cozumel Intl. Airport (CZM), which is 22.2 mi away (257 minutes by car).

Are there rooms with balconies at Mararena Family Apartments & Long Stay Living - Steps from 5th Avenue?

No, there aren't any apartments with balconies at Mararena Family Apartments & Long Stay Living - Steps from 5th Avenue.

Mararena Family Apartments & Long Stay Living - Steps from 5th Avenue Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 27 out of 52 reviews
Rating 8 - Good. 10 out of 52 reviews
Rating 6 - Okay. 5 out of 52 reviews
Rating 4 - Poor. 5 out of 52 reviews
Rating 2 - Terrible. 5 out of 52 reviews

8.0/10

Cleanliness

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Avery

Traveled with group
Disliked: Amenities
My friend and I stayed here for one week, our overall stay was adequate (I’d give it about 3.5/5) but I wouldn’t stay here for any longer than that. A lot of the amenities that we specifically booked for were not present. Though there is a kitchen, there is little to no cooking utensils to actually utilize the kitchen. Pictures are a bit misleading and not entirely accurate to the unit, futon is not sleep-able. So though it’s advertised as sleeps 6 it should really be more like 4. A lot of wear and tear to the unit, stains on sheets/curtain, towels. And we were initially only given 1 towel. There seemed to be no hot water, all our showers were done very cold, I’m not sure if this is something common for Mexico. Staff was great at welcoming us and communication via whats app. Housekeeping was also great, came in every second day and did end up giving us more towels. Pool was nice also, a lot of chairs but only 2 loungers. Elevator is also out of commission and this building has a lot of stairs.
Stayed 7 nights in Dec 2025

8/10 Good

Dulce Maria

Traveled with family
Liked: Cleanliness, room comfort

Mar arena

La propiedad estaba muy limpia, muy cómodo y confortable, el aire funciona perfectamente aunque lo usamos muy poco porque se mantenia fresco el lugar, lo unico que me hubiera gustado son almohadas mas suaves pero en general todo me gusto mucho, muy buena ubicacion esta cerca la quinta avenida, soriana ,farmacias, restaurantes
Stayed 5 nights in Aug 2025

8/10 Good

Alex

Liked: Cleanliness, property conditions & facilities
Problems that flow water is low, 1/3 toilets could flush
Stayed 7 nights in Jul 2025

10/10 Excellent

Alessandro de Atocha

Liked: Cleanliness, amenities, property conditions & facilities
Disfrute mucho mi estancia en el departamento , definitivamente volvería … el plus es la ubicación ya que estás a unos pasos de la quinta avenida.
Stayed 4 nights in Jun 2025

2/10 Terrible

Steven

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Joseph Fellows

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff was super helpful, area is great. It's close to the beach, food and grocery, and local culture.
Stayed 10 nights in Dec 2024

6/10 Okay

JAMES

Disliked: Property conditions & facilities
Stayed 8 nights in Oct 2024

8/10 Good

Odessa

Liked: Cleanliness
Stayed 6 nights in Aug 2024

4/10 Poor

Joshua

Liked: Cleanliness
Stayed 7 nights in Jan 2024

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent! Arlette was amazing!! Excellent hostess!! The best
Stayed 19 nights in Oct 2023

2/10 Terrible

andres

Traveled with family
Disliked: Cleanliness, room comfort

Not the place if you have a car

Property is not kept clean and does not match anything close to the pictures on the listing. Listing shows parking available however there is LIMITED parking available. First come first park basis. We were not met at check in and were just given a code to access the door key. The key is an actual key that can be copied by anyone.
Stayed 8 nights in Jun 2023

8/10 Good

YCELSO, BROOKLYN

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Located on 10 ave a plus, away from all the noise and traffic.
Stayed 6 nights in May 2023

4/10 Poor

Anders Grøvlen

Stayed 11 nights in Mar 2023

6/10 Okay

Garth

Liked: Property conditions & facilities
Good communication with property contact personal . Were helpful in rectifying initial concerns.
Stayed 7 nights in Mar 2023

4/10 Poor

Margaret, Victoria

Traveled with family
Disliked: Amenities, property conditions & facilities
In very poor condition. The "pool" is a joke. Its really just a tiled puddle, and missing a bunch of tiles. Great way to slice your foot open.
Stayed 4 nights in Feb 2023

8/10 Good

Laurence

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location close to everything, clean apartment, rather spacious but the noise from a family below made it impossible to sleep.

10/10 Excellent

Hector

Traveled with group
Liked: Cleanliness, room comfort

Excellent

Everything was really nice! Excellent price-quality
Stayed 2 nights in Sep 2021

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Stayed 16 nights in Sep 2021

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like the fact that it was private, and the location of the place. I wish I would've had better communication with the check in or even the check out
Stayed 7 nights in Jul 2021

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Would not stay here again. I can list all the things wrong with this place but most of it has already been said by others. And the hotel will respond that they are working on it but it's the same problems others have had so I doubt anything will change. The biggest concern was a huge window in the living room overlooking the street that doesn't lock and easily slides open. We have young kids so it was just not safe. We asked if someone could come fix it on the day we checked in but it was not fixed during our 3-day stay. The hot water did not work at all the whole time we were there, and the A/c in one of the two bedrooms did not work. We let them know, but nothing was fixed. The parking garage entrance was super small and took us several minutes to get out of every day trying not to scratch the rental suv with just inches of clearance on each side; not the hotel's fault but not fun to deal with. The tiny rooftop pool was nice for the kids but again there were several places where one could easily fall off the side of the building so it's not ideal for young children.
Stayed 3 nights in Jun 2021

2/10 Terrible

Sabrina

Traveled with group
Disliked: Room comfort
On a passe deux jours
Stayed 2 nights in Nov 2025

10/10 Excellent

Maria Aida Jimenez

Liked: Cleanliness, amenities, property conditions & facilities
Servicio muy bueno, el cuarto está increíble
Stayed 8 nights in Jul 2025

10/10 Excellent

Rosa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Ivonne Araceli

Traveled with family
Liked: Cleanliness, room comfort

Todo bien

Stayed 1 night in May 2025

10/10 Excellent

Maricela

Traveled with family
Liked: Cleanliness, room comfort

Todo bien

Stayed 1 night in May 2025

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