Very unprofessional people who worked there! I asked for the mgr for my issue, received his phone#.. called several times.. Left 2 voicemails.. He never called me back to help
Although the staff was nice, the fact that someone from housekeeping took the keys to the department and they could not get us extra pillows was very unprofessional. Their pillows were too thin. They should also update the accurate breakfast time on Orbitz. The phone's ringer was on, but the wakeup call sounded like morse code instead of a ring. Last, but not least, the only place to put your soapbar when you shower is on the shower floor.
GREAT STAY THE AREA IS VERY QUIET ROOMS WERE CLEAN NO COMPLAINTS WHEN CHECKING OUR I WOULD DEFINITELY STAY AGAIN
Convenient to Universal Studios. Construction on street at time of writing caused some confusion on how to enter premises. A lot of patches on the walls. Room coffee machine did not dispense the hot water into cup and just remained in reservoir. Even the lobby coffee/tea area wasn't working and only got half a cup.
I’d say a 3.8 out of 5. We really enjoyed our stay. We stayed on the 4th floor. The staff were all so nice and friendly!! Orlando is beautiful. Definitely consider coming back soon. (August 2020) we had a king bed and sofa bed (didn’t use that) Cons: the breakfast was the same all week. An apple and granola bar. Not much... no variations. The 4th floor had a bee nest on the balcony but that’s really not an issue, they can just get maintenance to get it down. The towels were dingy and there wasn’t much ventilation in the bathroom Pros: despite all that ^ we LOVED our stay! Location is perfect, not far from Icon Park attractions, the mall, Disney springs, seaworld, universal studios... all in Ubering distance. The pool is BEAUTIFUL! Nice and clean. Large. It’s amazing that it doesn’t close until 11pm, and it was empty every night we stayed. Loved it. (No lifeguard) The lobby is also stunning, very clean and chic. Great for pictures. Check in was smooth, again, the staff members are so friendly. For the price, we were satisfied. It would’ve been nice to see more staff cleaning public surfaces like the elevator, doors, railings, glass and seating. About 20 minute ride from MCO airport. Much love to the people in Orlando :)
Didn’t check rooms daily! My trash can was overflowing with trash everyday! I had to ask 4 times to get more towels and my trash taken! I booked a king suit and got a queen room! Wasn’t happy about that at all.
The mattress is really bad you can feel the wires.. really bad
Tv didn’t work in room. Shower took 15 minutes to warm up And flooded bathroom when in use. Because of Covid there was no breakfast buffet but they had to go breakfasts bagged up. Both days we received Rotten bananas and other things. Outlets in weird places. Could only find 3 in room and one was behind bed. No iron Or soap in room. 2 towels. Phone was not plugged in so had to call a phone tree anytime I needed to call front desk. No park transportation even though advertised. Room was very clean.
Easy access to attractions, restaurants and highways.. Over all good for the price..
We were told we could pay when we got to motel. When we arrived they had already ran my credit card and wouldn’t redo it so I could pack cash. Messed up my account. Also said pool was heated.........NOPE!! Otherwise. Good experience.
It was okay. On the day we checked in the lady at the front desk was a bit rude she had an attitude and made it seem like we were interrupting her youtube video she didn't explain the wifi or the times of breakfast just told me to sign and told us our room number i had to figure out where to go. The other staff in the other hand were super nice.
Not the worst but definitely not the best.
It was very clean. The front desk was always too busy to deal with any issues. The lounge ran out of just about everything and the one vending machine ran out of our preferred diet coke.
Located in Southwest Orlando, SureStay Plus by Best Western Orlando International Drive is within 2 miles (3 km) of popular attractions such as Universal Studios Florida and Orlando International Premium Outlets. This 192-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Free buffet breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge.
All 192 rooms feature microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and plasma TVs with cable channels. Bathrooms offer hydromassage showers, hair dryers, and free toiletries. Free local calls, safes, and ironing boards are also standard.
Guests of SureStay Plus by Best Western Orlando International Drive enjoy an outdoor pool, free WiFi in public areas, and a 24-hour business center. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to help with tours or tickets, and answer any questions about the area. Additional amenities include a garden and a TV in a common area.
Very unprofessional people who worked there! I asked for the mgr for my issue, received his phone#.. called several times.. Left 2 voicemails.. He never called me back to help
There is nothing in the subject line to address. I hope you enjoyed your stay at our property.
Thank you for your response on the survey - we would like to apologize for not exceeding your expectations. At SureStay we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.
Although the staff was nice, the fact that someone from housekeeping took the keys to the department and they could not get us extra pillows was very unprofessional. Their pillows were too thin. They should also update the accurate breakfast time on Orbitz. The phone's ringer was on, but the wakeup call sounded like morse code instead of a ring. Last, but not least, the only place to put your soapbar when you shower is on the shower floor.
Dear Guest, We apologize for the issues you encountered during your stay. It looks like a few things didn't go exactly right. we do appreciate your comments regarding the staff service. We hope you will give us another opportunity to give you a great stay the next time you are in Orlando.
GREAT STAY THE AREA IS VERY QUIET ROOMS WERE CLEAN NO COMPLAINTS WHEN CHECKING OUR I WOULD DEFINITELY STAY AGAIN
Dear Guest, Thank you for the feedback and thank you for staying with us.
Convenient to Universal Studios. Construction on street at time of writing caused some confusion on how to enter premises. A lot of patches on the walls. Room coffee machine did not dispense the hot water into cup and just remained in reservoir. Even the lobby coffee/tea area wasn't working and only got half a cup.
Dear Guest, We apologize that you were unable to get your coffee maker to work properly. And then on top of that, we should have had hot water in the lobby at breakfast. We do hope you will give us another try.
We are very glad you enjoyed your stay with us. We look forward to seeing you again the next time you are in Orlando.
I’d say a 3.8 out of 5. We really enjoyed our stay. We stayed on the 4th floor. The staff were all so nice and friendly!! Orlando is beautiful. Definitely consider coming back soon. (August 2020) we had a king bed and sofa bed (didn’t use that) Cons: the breakfast was the same all week. An apple and granola bar. Not much... no variations. The 4th floor had a bee nest on the balcony but that’s really not an issue, they can just get maintenance to get it down. The towels were dingy and there wasn’t much ventilation in the bathroom Pros: despite all that ^ we LOVED our stay! Location is perfect, not far from Icon Park attractions, the mall, Disney springs, seaworld, universal studios... all in Ubering distance. The pool is BEAUTIFUL! Nice and clean. Large. It’s amazing that it doesn’t close until 11pm, and it was empty every night we stayed. Loved it. (No lifeguard) The lobby is also stunning, very clean and chic. Great for pictures. Check in was smooth, again, the staff members are so friendly. For the price, we were satisfied. It would’ve been nice to see more staff cleaning public surfaces like the elevator, doors, railings, glass and seating. About 20 minute ride from MCO airport. Much love to the people in Orlando :)
Dear AJ, We are very glad you enjoyed your stay with us and your trip to Orlando. Thank you for the heads up on the bee's nest. It must have been overlooked but it will be taken care of today. We look forward to hosting you again on your next trip to Orlando!
Didn’t check rooms daily! My trash can was overflowing with trash everyday! I had to ask 4 times to get more towels and my trash taken! I booked a king suit and got a queen room! Wasn’t happy about that at all.
Dear MRob, We apologize for the fact that you were not pleased with your stay. Due to Covid we offer adjusted Housekeeping services. We try very hard to make every guest aware of that at check in but we must have fallen short in this case. We do hope you enjoyed the rest of the hotel and our pool during your stay.
The mattress is really bad you can feel the wires.. really bad
We apologize that your sleep experience wasn't up to par. We will investigate your room number and make an improvement. Thank you for staying with us!
I'm very sorry you did not have a receive a return phone call from the manger. We are making more improvements on guest relations & customer service.