The ice machines were broken on multiple floors, my room did not have a coffee machine, the AC could never really get the room cold, and it overall felt worn.
The property was within walking distance of Universal Studios.
It’s okay. Parking costs were high and unexpected.
Catalytic converter got stolen off our rental in the parking lot. Hotel reimbursed us $20 for one day of parking because of the inconvenience.
They charged 20 parking/ night....ridiculous
We stayed in Room 530 from the Oct 29th through Nov 3rd. This was, by far, the worst hotel experience I've ever had!!! I tried many times to get a human on the phone while we were there. Tried calling directly and tried all of the buttons on our room phone and everything just always rings. Eveytime I went down to the front desk, there were 4-6 people waiting in line. At check in, we were informed we would not be getting any hotel-type services and if we needed anything we would have to come back down to the front desk to wait in line and ask for it. If I wanted to do all of that, I would've just booked an air BNB. You book a hotel for the service that should come along with it. The one time I did go ahead and stand in line for 15 minutes on our 3rd day, it was because we had no clean towels, no toilet paper, the one little trash can was overflowing, our refrigerator had so much ice building up in the freezer ledge that the door wouldn't shut any more and all of our food went bad, AND we'd been without hot water since the afternoon before. I had to carry the arms full of towels, toilet paper, and coffee stuff up to our room myself and when they came to switch out the refrigerator, the smell of mildew (I assume from the carpet under the fridge being wet for who knows how long) was so overwhelming it would gag us everytime we went back into the room. Then to top it off, construction was being done in the room above us and they started drilling every morning at a little aft
THE PLACE WAS UNDER CONSTRUCTION AND WAS VERY DIRTY AND UNSAFE...
This is not what I expected for a holiday inn. The hallway smelled terrible. The rooms were in bad condition, the sheets were dirty. When you called down to the hotel desk no one ever answered. The TV didnt work, none of the ice makers worked on any floor. I had called 3 times before my trip to request conjoined room when i got to the hotel they told me they were fully booked and there were no notes in the account… the front desk was not apologetic for the matter and did not care. You do have to pay $26 for parking a night. There were no face plates on the light fixtures. The whole hotel smelled horrible and dirty.. very disappointed in the stay… will NEVER stay here again.
My kids enjoyed pool! But the furniture was dirty!
Close to parks. Bad was they offered shuttle services to the parks (that’s the reason I picked this hotel) bu in the morning told me that there were none available. Frustrating. Also my bathtub stop was broken off (no way to fill tub) also the tub faucet would not shut off completely and leaked continuously. Also the toilet continuously ran water.
Hotel was in need of some remodeling but they are currently working on that. The lobby was very clean and everyone was super nice. The TGIF was attached and they were amazing
Very reasonably priced. Beds were perfect and the shower was nice. We are very happy!
Staff was very helpful. Room was nice and quiet. Perfect for our stay
DO NOT I REPEAT DO NOT STAY HERE !!! MOLD IN BATHROOM! CARPET WAS MILDO AND SOAKING WET!!! THEY CAME INTO MY ROOM WHILE I WAS AT THE THEME PARK TO SIT A FLOOR DRYER IN MY ROOM INSTEAD OF OFFERING ME A NEW ROOM !!!
I was disappointed to discover there was no shuttle from the airport to the hotel. The ride there was $60. When we arrived the room was not ready. After waiting hours the room was finally ready after check in.
Located in Florida Center, Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel is within a 5-minute walk of Universal Orlando Resort and within 15 minutes of other popular attractions like Universal Studios Florida. This 390-room, 3-star aparthotel welcomes guests with a restaurant, an outdoor pool, and a 24-hour gym.
This aparthotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start each morning with buffet breakfast, available for a fee from 7 AM to 10 AM.
Each apartment has an array of amenities, including a refrigerator, a coffee maker, and free newspapers. Guests can expect to find free WiFi and a 32-inch LCD TV with cable channels and a video-game console. Beds sport pillow menus and the bathroom offers a hair dryer and free toiletries. Other standard amenities include free local calls, a safe, and an ironing board.
Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel features an outdoor pool, a children's pool, and a 24-hour gym. If you drive, self parking is USD 21 per day, and there's also an area shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this family-friendly aparthotel include free WiFi in public areas, conference space, and a business center.
The ice machines were broken on multiple floors, my room did not have a coffee machine, the AC could never really get the room cold, and it overall felt worn.
The property was within walking distance of Universal Studios.
It’s okay. Parking costs were high and unexpected.
Catalytic converter got stolen off our rental in the parking lot. Hotel reimbursed us $20 for one day of parking because of the inconvenience.
They charged 20 parking/ night....ridiculous
We're very sorry to disappoint you. We will continue to work on improving our overall product and services.
We stayed in Room 530 from the Oct 29th through Nov 3rd. This was, by far, the worst hotel experience I've ever had!!! I tried many times to get a human on the phone while we were there. Tried calling directly and tried all of the buttons on our room phone and everything just always rings. Eveytime I went down to the front desk, there were 4-6 people waiting in line. At check in, we were informed we would not be getting any hotel-type services and if we needed anything we would have to come back down to the front desk to wait in line and ask for it. If I wanted to do all of that, I would've just booked an air BNB. You book a hotel for the service that should come along with it. The one time I did go ahead and stand in line for 15 minutes on our 3rd day, it was because we had no clean towels, no toilet paper, the one little trash can was overflowing, our refrigerator had so much ice building up in the freezer ledge that the door wouldn't shut any more and all of our food went bad, AND we'd been without hot water since the afternoon before. I had to carry the arms full of towels, toilet paper, and coffee stuff up to our room myself and when they came to switch out the refrigerator, the smell of mildew (I assume from the carpet under the fridge being wet for who knows how long) was so overwhelming it would gag us everytime we went back into the room. Then to top it off, construction was being done in the room above us and they started drilling every morning at a little aft
We're very sorry to disappoint you. We will continue to work on improving our overall product and services.
THE PLACE WAS UNDER CONSTRUCTION AND WAS VERY DIRTY AND UNSAFE...
We're very sorry to disappoint you. We will continue to work on improving our overall product and services
Thank you for your review. I am sorry that you did not enjoy your stay and I can assure you that we use all our constructive feedback as an opportunity to become better. I will certainly review your comments with the team, and I am sure we can utilize to improve in the future.