Standard Room
from $82
Holiday Inn & Suites Across From Universal Orlando
3.0 out of 5.0
3.4
out of 5
Average Guest Review
See all 106 reviews
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Recent guest reviews
Was on site on a business trip and i rely on electricity to use my laptop and other equipment. Two dead outlets in the room made it difficult to keep everything charged. Also was very much looking forward to watching football in my room after work but the tv was limited to only about 5 channels. I told them that at the desk and they said the issue was hotel wide. The internet worked most of the time but one day I couldn't connect no matter how hard I tried. Lastly while in line at the front desk the clerk was having difficulty communicating with a non english speaking guest and I could tell they were getting frustrated. By the time I got to the front they were terse and annoyed by that experience and it carried over to the way they spoke with me. Not a big deal but hey this is a review. Lastly the pool was closed for at least half of my stay.
Rooms are along Kirkman Rd next to pool and roof top ac units couldn't sleep asked for a different room they said they're all the same unless I want a sweet! Never again I moved to another hotel, Double Tree is very nice and accommodating.
Slight persistent funky smell in our room. Towel replacement a little inconsistent. Great location.
We booked a king bed but when we arrived we were told using orbit is not a guarantee on your bed choice. This was a getaway for my husband and myself, we didn't want to have 2 beds. The staff spoke to the manager and we were upgraded for free to a king suite.
Nice clean hotel. I appreciated the suite. The place was clean, staff was friendly and helpful. I also liked the k cups in the suite.
Staff friendly and courteous. Directly across the street within walking distance of Universal Studios.
My husband and I started our honeymoon here. They upgraded our room at no cost to us. Staff was very friendly! Room was clean and spacious. The universal desk saved us time and money by offering us a meal plan pass.
I booked a suite that sleeps 6, it was very comfortable, clean, customer service was perfect. I will book This room again.
The hotel was ok. It was very noisy. Overall experience fair.
We were originally given a room with a door adjoining to another room, with children. It was very noisy. We were able to easily get moved to a different room. The room with Kingsize bed is $40 more. I wish it was priced the same as the standard room which has 2 double beds. The hotel caters to families, but what 2 adults sleep in just a double bed?
Muy cerca de Universal Studios! En general, las instalaciones medio viejas, pero el servicio fue bueno.
We love staying at this holiday inn express because of the proximity to Universal. We enjoyed our stay very much.
smoking rooms, nasty smells bad. we ask for nonsmoker and they gave us smoking. Not Good
Smoke room, nasty smells like a bar. we got sick from the smell. We ask for non-smokers and they didn't keep the promise. We got stuck with a smoker room. becareful if you are allergic.
It was wonderful. The beds were very comfortable, that is such an important part of a stay. The only suggestion I have is the carpets need updated. Lots of stains on the floors.
The hotel was walking distance to Universal Studios, Islands of Adventure, and City Walk. The staff was very friendly and accommodating. We left for the parks and completely forgot to place the parking pass in our windshield. We called the hotel and the staff was understanding and eager to help us by putting a parking pass under our wiper blade. (note: there are hotel parking spotters in the parking lot who will call to have vehicles towed from the property if they don't have the parking pass displayed.) Shockingly enough, the parking pass was still under the wiper blade when we returned. The room itself was clean and stocked with the expected amenities. My family would definitely stay at this hotel again.
Location was very close to universal as stated, short walk.
We received a complimentary upgrade to a suite which I thought was great.. until I realized it smelled of smoke in the kitchen area. I think they may have ran out of non-smoking rooms. The night stand lamp did not work so we had to do so rearranging there. I was worried about noise from a wedding being hosted there but thankfully that was a non issue. The shuttle service to Universal was on time and completely dependable. The driver was courteous. TGIF provided breakfast buffet for $10 / head which was great, but asked another $2.50 for coffee which was silly. They should really add complimentary coffee bar at the hotel itself.
not good at all, old structure, remodeled but definitely don't worth the 217 usd that I payed per night
The hotel is nothing fancy but it gets the job done. The location is a ten minute walk which saves on paying to park at universal.
Hotel highlights
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
- Outdoor pool
Holiday Inn & Suites Across From Universal Orlando places you within 2 miles (3 km) of popular sights like Universal Studios Florida™ and Universal’s Islands of Adventure™. This 3-star hotel welcomes guests with 390 rooms and conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi. It's also close to I-Drive 360 and Orange County Convention Center.
Dining
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start your day off with buffet breakfast, available for a fee.
Rooms
All 390 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. 32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Other amenities include free newspapers, free local calls, and video-game consoles.
Property features
Holiday Inn & Suites Across From Universal Orlando features an outdoor pool, a children's pool, and a 24-hour fitness center. There's free parking and an area shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, 7 meeting rooms, and conference space.
Guest reviews for Holiday Inn & Suites Across From Universal Orlando
need of repair
Everyone
Was on site on a business trip and i rely on electricity to use my laptop and other equipment. Two dead outlets in the room made it difficult to keep everything charged. Also was very much looking forward to watching football in my room after work but the tv was limited to only about 5 channels. I told them that at the desk and they said the issue was hotel wide. The internet worked most of the time but one day I couldn't connect no matter how hard I tried. Lastly while in line at the front desk the clerk was having difficulty communicating with a non english speaking guest and I could tell they were getting frustrated. By the time I got to the front they were terse and annoyed by that experience and it carried over to the way they spoke with me. Not a big deal but hey this is a review. Lastly the pool was closed for at least half of my stay.
noisey can't sleep
Everyone
Rooms are along Kirkman Rd next to pool and roof top ac units couldn't sleep asked for a different room they said they're all the same unless I want a sweet! Never again I moved to another hotel, Double Tree is very nice and accommodating.
great location for universal.
Everyone
Slight persistent funky smell in our room. Towel replacement a little inconsistent. Great location.
Review comment
grod responded on Oct 4, 2016
We take pride in our service and strive to reach perfection. Your experience was certainly the exception and is not normal. We certainly appreciate your feedback as it is most important to us to identify areas of continuous improvement which helps to ensure future stays are more comfortable. Management
great location!
Everyone
We booked a king bed but when we arrived we were told using orbit is not a guarantee on your bed choice. This was a getaway for my husband and myself, we didn't want to have 2 beds. The staff spoke to the manager and we were upgraded for free to a king suite.
Review comment
grod responded on Oct 2, 2016
Dear KitKat, We take pride in our service and strive to reach perfection. Your experience was certainly the exception and is not normal. We certainly appreciate your feedback as it is most important to us to identify areas of continuous improvement which helps to ensure future stays are more comfortable. General Manager
close to universal
Everyone
Nice clean hotel. I appreciated the suite. The place was clean, staff was friendly and helpful. I also liked the k cups in the suite.
Review comment
Management responded on Jan 1, 1970
Dear Veronica, Thank you for a wonderful review. We are so pleased to hear you enjoyed the many amenities offered at our location. We look forward to creating that memorable positive stay experiences for you the next time you visit our hotel. General Manager
great stay!
Everyone
Staff friendly and courteous. Directly across the street within walking distance of Universal Studios.
Review comment
Management responded on Jan 1, 1970
Thank you for taking the time to write your review for our future guests to read. We invite you back to stay with us again next time you are in the Orlando area. Management
perfect location!
Everyone
My husband and I started our honeymoon here. They upgraded our room at no cost to us. Staff was very friendly! Room was clean and spacious. The universal desk saved us time and money by offering us a meal plan pass.
Review comment
Management responded on Jan 1, 1970
Dear Alissa, Thanks for your comments! We’re thrilled that you had a great stay with us. We are looking forward to seeing you again during your next visit to the Orlando area. Management
close to universal studios
Everyone
I booked a suite that sleeps 6, it was very comfortable, clean, customer service was perfect. I will book This room again.
Review comment
General Manager responded on Jun 17, 2016
Thank you for taking the time to review our property. It is nice to read that your stay was perfect. We hope you come back soon
vacation
Couples
The hotel was ok. It was very noisy. Overall experience fair.
functional lodging
Couples
We were originally given a room with a door adjoining to another room, with children. It was very noisy. We were able to easily get moved to a different room. The room with Kingsize bed is $40 more. I wish it was priced the same as the standard room which has 2 double beds. The hotel caters to families, but what 2 adults sleep in just a double bed?
We take pride in our service and strive to reach perfection. Your experience was certainly the exception and is not normal. We certainly appreciate your feedback as it is most important to us to identify areas of continuous improvement which helps to ensure future stays are more comfortable. If you would like to discuss further, please call the hotel at your convenience and ask for the General Manager.