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Holiday Inn & Suites Across From Universal Orlando by IHG

3.0 star property
Family-friendly hotel with a 24-hour fitness center and theme park shuttle service

Choose dates to view prices

Photo gallery for Holiday Inn & Suites Across From Universal Orlando by IHG

Terrace/patio
Exterior
Breakfast, lunch and dinner served
Outdoor pool, open 9 AM to 11 PM, pool umbrellas, sun loungers
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
5916 Caravan Ct, Orlando, FL, 32819
  • Place, Universal Orlando Resort
    ‪3 min walk‬
  • Place, Orlando International Premium Outlets
    ‪8 min walk‬
  • Place, Universal Studios Florida
    ‪13 min walk‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪15 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

  • 720 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds

In-room safe, desk, laptop workspace, blackout drapes

Suite, Multiple Beds

  • 1053 sq ft
  • 2 bedrooms
  • Sleeps 10
  • 4 Double Beds

View all photos for Suite, Multiple Beds

Room amenity

Suite, Multiple Beds

  • 1053 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible (Mobility, Roll-In Shower)

Room amenity

Suite, 1 Bedroom, Accessible (Mobility, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 712 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout drapes

Standard Room

  • 351 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds

7.2 out of 10
Good
(57 reviews)
  • 351 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

8.0 out of 10
Very good
(3 reviews)
  • 351 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (High Floor)

Room amenity

Suite, 1 King Bed (High Floor)

9.8 out of 10
Exceptional
(7 reviews)
  • 460 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 2 Double Beds

8.8 out of 10
Excellent
(8 reviews)
  • 355 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds (High Floor)

Room amenity

Suite, 2 Double Beds (High Floor)

  • 720 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom (High Floor)

Room amenity

Suite, 1 Bedroom (High Floor)

  • 720 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds (High Floor)

Room amenity

Suite, Multiple Beds (High Floor)

  • 1053 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Premium Room

Premium Room | In-room safe, desk, laptop workspace, blackout drapes

Premium Room

  • 351 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite, Multiple Beds

In-room safe, desk, laptop workspace, blackout drapes

Suite, Multiple Beds

7.0 out of 10
Good
(29 reviews)
  • 720 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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About the neighborhood

Orlando

Located in Florida Center, Holiday Inn & Suites Across From Universal Orlando by IHG is within a 5-minute walk of Universal Orlando Resort and within 15 minutes of other popular attractions like Orlando International Premium Outlets. This 390-room, 3-star hotel welcomes guests with a restaurant, an outdoor pool, and a 24-hour gym.

What's nearby

  • Universal Orlando Resort - 3 min walk - 0.2 miles
  • Orlando International Premium Outlets - 8 min walk - 0.5 miles
  • Universal CityWalk - 10 min walk - 0.6 miles
  • Universal Studios Florida - 13 min walk - 0.7 miles
  • Universal’s Islands of Adventure - 16 min walk - 0.9 miles

Getting around

  • Orlando Station - 17 min drive
  • Sand Lake Road Station - 25 min drive
  • Orlando Intl. Airport (MCO) - 28 min drive

Restaurants

  • ‪Miller's Ale House - ‬10 min walk
  • ‪Starbucks - ‬16 min walk
  • ‪Bahama Breeze - ‬11 min walk
  • ‪Tabla Indian Chinese Thai - ‬8 min walk
  • ‪Burger King - ‬12 min walk

About this property

Holiday Inn & Suites Across From Universal Orlando by IHG

Family-friendly hotel with a 24-hour fitness center and theme park shuttle service
Holiday Inn & Suites Across From Universal Orlando by IHG features an outdoor pool, a children's pool, and a 24-hour gym. If you drive, self parking is USD 28.50 per night, and there's also an area shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this family-friendly hotel include free WiFi in public areas, meeting rooms, and a conference center.
55-inch LCD TVs come with cable channels and video-game consoles, and guests can stay connected with free WiFi. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and safes are other standard amenities. Change of bedsheets is available on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge)
  • Free theme park shuttle
  • Self parking on site (USD 28.50 per night; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • TGI Fridays

Things to do

  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Free theme park shuttle
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference center (12,754 square feet of space)

Outdoors

  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (40 inch wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 10 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property will be renovating from October 31 2025 to December 31 2025 (completion date subject to change). The following areas are affected:
  • Elevator
  • Hallway
  • Lobby
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 100 per pet, per stay
  • 2 total (65 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 17 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Destination fee: USD 17.95 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 25 per person
  • Self parking fee: USD 28.50 per night (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? For a fee, this property offers self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 9 AM to 11 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Orlando Universal
Holiday Inn Orlando Universal Hotel
Hotel Holiday Inn Orlando Universal
Holiday Inn Across Universal Orlando Hotel
Holiday Inn Across Universal Hotel
Holiday Inn Across Universal Orlando
Holiday Inn Across Universal
Holiday Inn Suites Across From Universal Orlando
Holiday Inn Suites Across From Universal Orlando an IHG Hotel
Holiday Inn & Suites Across From Universal Orlando by IHG Hotel

Frequently asked questions

Is a free cancellation option available at Holiday Inn & Suites Across From Universal Orlando by IHG?

Holiday Inn & Suites Across From Universal Orlando by IHG provides free cancellation on certain room rates. For more details, review the cancellation policy on Orbitz.

What's there to see around Holiday Inn & Suites Across From Universal Orlando by IHG?

This hotel is situated in Florida Center within a 10-minute walk of Universal Orlando Resort and Orlando International Premium Outlets. You'll also find Universal Studios Florida and Universal CityWalk less than a mile away.

Is parking available on site at Holiday Inn & Suites Across From Universal Orlando by IHG?

Yes, parking is offered for USD 28.50 per night with in/out privileges. Though parking is limited, accessible parking is also available.

Does Holiday Inn & Suites Across From Universal Orlando by IHG have a casino at the property?

No, Holiday Inn & Suites Across From Universal Orlando by IHG doesn't have a casino.

Is there an indoor pool at Holiday Inn & Suites Across From Universal Orlando by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9 AM and 11 PM.

What amenities will couples enjoy at Holiday Inn & Suites Across From Universal Orlando by IHG?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Are there hot tubs at Holiday Inn & Suites Across From Universal Orlando by IHG?

No, this hotel doesn't have a spa tub.

Does Holiday Inn & Suites Across From Universal Orlando by IHG feature a restaurant that includes a breakfast menu?

Yes, Holiday Inn & Suites Across From Universal Orlando by IHG serves buffet breakfast for a surcharge each morning at TGI Fridays.

Does Holiday Inn & Suites Across From Universal Orlando by IHG allow pets to stay for free?

Although they can't stay for free, pets are welcome at Holiday Inn & Suites Across From Universal Orlando by IHG for a fee of USD 100 per pet, per stay. The property also provides food and water bowls.

Does Holiday Inn & Suites Across From Universal Orlando by IHG have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Holiday Inn & Suites Across From Universal Orlando by IHG?

The closest major airport to Holiday Inn & Suites Across From Universal Orlando by IHG is Orlando Intl. Airport (MCO), which is 16.9 mi away (28 minutes by car). Another top airport is Kissimmee, FL (ISM-Kissimmee Gateway), which is located 20.4 mi away (38-minute drive).

Can I book a room with a balcony at Holiday Inn & Suites Across From Universal Orlando by IHG?

Yes, some guestrooms at Holiday Inn & Suites Across From Universal Orlando by IHG offer a balcony.

Does Holiday Inn & Suites Across From Universal Orlando by IHG offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Holiday Inn & Suites Across From Universal Orlando by IHG.

Holiday Inn & Suites Across From Universal Orlando by IHG Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 623 out of 1820 reviews
Rating 8 - Good. 337 out of 1820 reviews
Rating 6 - Okay. 325 out of 1820 reviews
Rating 4 - Poor. 221 out of 1820 reviews
Rating 2 - Terrible. 314 out of 1820 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Charlotte

Liked: Staff & service
Disliked: Property conditions & facilities
Room was ade
Stayed 1 night in Oct 2025

6/10 Okay

Anamary

Traveled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Won't stay here again

Check-in was ok. She didn't tell us about parking. The 2nd day I asked about parking & the gentleman was nice & gave me the information. I didn't like that parking is not included in the total. It was $30+tax additional a night on site. The 1st night around 11:05pm, I called to let them know the TV wasn't working, they told me they'd send someone. I called back around 11:25pm to ask if they were still coming by to fix the TV & the guy said he would message the engineer again. At 11:58pm, I called again and a different person (shift change) told me that the engineers leave at 11:30pm and won't be back until morning. Finally, the next day we had a nice guy come help us with the TV to get it working. The bed (king size) pillows and A/C were amazing! It was weird that the door to the room had about a 1/2 inch gap from the floor. You could see the light from the hallway coming through and see the shadow of people walking by, and hear the voice of people in the hallway much louder. Checkout day from 8:30am-11:45am every 5-10 mins a door slams loud. Found out it was the cleaning lady down the hallway cleaning rooms/letting door slam. NO sleeping in on weekends. Last day, we needed a cart, front desk guy only pointed to where they "should" be. We went to breakfast & noticed a cart in the parking lot. We told the front desk where it was, all he did was motion with shoulder, like "OH", a few hours later the cart is still outside. NOT good customer service from that guy.
Stayed 2 nights in Oct 2025

10/10 Excellent

Julie

Stayed 3 nights in Oct 2025

6/10 Okay

Dora

Traveled with family
Liked: Staff & service
Disliked: Amenities
One of the showers on my suit was not working and there were ants on the sofa bed, no iron in the room. The only thing I liked was the location
Stayed 1 night in Oct 2025

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Oct 2025

6/10 Okay

Laressa

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There was not a disclosure before I booked that it was being renovated. There were no vending or ice machines, no bar or food service unless you walked over to TGIFridays. There were also sugar ants in my room. They did try to help and sent housekeeping up to do a full cleaning however, the ants came back. The day I checked in the staff was great. The day I left, it was not. She had wrong information and when another guest tried to hand her an ice bucket, she literally said she deal with that and refused to take it. I took it to my room.
Stayed 2 nights in Oct 2025

8/10 Good

Ian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I figure most of my complaints are due to the renovations, which I refuse to find fault in. Overall, a wonderful experience.
Stayed 3 nights in Oct 2025

2/10 Terrible

Susan

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was under construction, so everything was dirty and materials everywhere. The exit gates were hit and miss whether they’d work. The bathroom was dirty and the door wouldn’t shut. The room was humid. We got stuck in the parking lot because construction had half the lot blocked and the gate wouldn’t work. The workout room was in disrepair and only one of four machines worked. The pool and pool are were dirty. Expect to pay for parking since you’re close to Universal. We will not be staying here again.
Stayed 3 nights in Oct 2025

6/10 Okay

William

Stayed 1 night in Oct 2025

4/10 Poor

Lissette

Disliked: Cleanliness
Muggy smell
Stayed 1 night in Oct 2025

10/10 Excellent

Jordan

Stayed 2 nights in Oct 2025

2/10 Terrible

Lissette

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is undergoing renovations but it’s really inconvenient and does not provide proper instructions as to where to park or how to access front desk through all the construction. It’s dusty, hallways are not clean. Room was not ready when we arrived, it was 3:50pm because they had not serviced the rooms yet. however when we were checking out, a housekeeper knocked on the door at 9:25am asking if she could clean. Probably won’t stay here again. I’ll pay extra to stay somewhere else.
Stayed 1 night in Oct 2025

2/10 Terrible

Naomi

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good. Fees were expensive and no hot water. Left early
Stayed 2 nights in Oct 2025

2/10 Terrible

JOHN, Holtsville

Stayed 1 night in Oct 2025

10/10 Excellent

Tyiesha

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic, everything was great I love the view.
Stayed 2 nights in Sep 2025

4/10 Poor

Rebecca

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is under renovation and at 7:20 am, we were awoken to the sound of drills and hammers. I understand the need to update facilities but you would think they would close off the area where construction was taking place but not in this instance. Disappointing
Stayed 1 night in Oct 2025

6/10 Okay

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities

Close to Universal

Walking distance to Universal Studios. Under renovation. Missing blackout curtains in room making it ungodly bright .
Stayed 2 nights in Sep 2025

8/10 Good

Elizabeth, Dallas

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Abby

Traveled with family
Disliked: Amenities, property conditions & facilities
Would rate excellent, but we were not notified prior to arrival that the hotel is under construction and many amenities were not available. Location was great, directly across from the main universal entrance.
Stayed 3 nights in Sep 2025

4/10 Poor

Stacy

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities

Very frustrating stay

The hotel was a nightmare to stay in. It’s under construction which I understand and is fine but it made everything very difficult. The parking was ridiculous because the app they use wasn’t working properly. The rooms are pretty outdated, but overall with cleanliness OK. The breakfast was very overpriced and the overall experience was very frustrating. I will not be staying here again. There are many other hotels in the same price range that have many more updates and amenities.
Stayed 1 night in Sep 2025

8/10 Good

Lucia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very recommend it, Everything is fine, clean and very comfortable. Just Let you know to fix it, The toilet paper holder is broken and the shower handle is loose and the shower water standing, doesn’t go down fast.
Stayed 1 night in Sep 2025

10/10 Excellent

Kyle

Stayed 2 nights in Sep 2025

10/10 Excellent

Lloyd

Stayed 1 night in Sep 2025

2/10 Terrible

Joshua

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Leaks, Mildew, and Zero Accountability

Absolutely the worst stay. TLDR: Zero communication Major leak Forced to stay in room with fan + water damage Horrible mildew smell Pool closed Construction blocking all entrances Unprofessional staff We arrived at 1:00 (approx) to meet friends who had checked in earlier. They were given a room, but we were told ours wasn’t ready. No problem, we’d use the pool. Except it was closed for construction. Still manageable. At 4:00 we returned, only to be told, “oh, we’ll transfer your room.” Meanwhile, another guest mentioned they arrived at 3 and got a room immediately. Saturday morning we discovered the carpet soaked from a shower leak. We notified staff and said we’d return later that night to switch rooms. We never received any call back and returned to an overpowering mildew stench and a loud industrial air mover running in the room. When I raised the issue, the front desk treated us like the problem. The manager’s response: “What would you like me to do?” Since it was after 2am, I said I’d return the next morning. It’s now 3 days, 2 emails, and 1 call later—still no response. DoubleTree is across the street and infinitely better. Spend the extra $30–$50 a night to stay on universal property. Trust me, it’s worth it.
Stayed 4 nights in Sep 2025

10/10 Excellent

Michelle

Stayed 1 night in Sep 2025

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