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Holiday Inn & Suites Across From Universal Orlando by IHG

3.0 star property
Family-friendly hotel with a 24-hour fitness center and theme park shuttle service

Choose dates to view prices

Photo gallery for Holiday Inn & Suites Across From Universal Orlando by IHG

Terrace/patio
In-room safe, desk, laptop workspace, blackout drapes
Outdoor pool, open 9 AM to 11 PM, pool umbrellas, sun loungers
Exterior
In-room safe, desk, laptop workspace, blackout drapes

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
5916 Caravan Ct, Orlando, FL, 32819
  • Place, Universal Orlando Resort
    ‪3 min walk‬
  • Place, Orlando International Premium Outlets
    ‪8 min walk‬
  • Place, Universal Studios Florida
    ‪13 min walk‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪15 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

  • 720 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds

In-room safe, desk, laptop workspace, blackout drapes

Suite, Multiple Beds

  • 1053 sq ft
  • 2 bedrooms
  • Sleeps 10
  • 4 Double Beds

View all photos for Suite, Multiple Beds

Room amenity

Suite, Multiple Beds

  • 1053 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible (Mobility, Roll-In Shower)

Room amenity

Suite, 1 Bedroom, Accessible (Mobility, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 712 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout drapes

Standard Room

  • 351 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds

7.2 out of 10
Good
(57 reviews)
  • 351 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

8.0 out of 10
Very good
(3 reviews)
  • 351 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (High Floor)

Room amenity

Suite, 1 King Bed (High Floor)

9.8 out of 10
Exceptional
(7 reviews)
  • 460 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 2 Double Beds

8.8 out of 10
Excellent
(8 reviews)
  • 355 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds (High Floor)

Room amenity

Suite, 2 Double Beds (High Floor)

  • 720 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom (High Floor)

Room amenity

Suite, 1 Bedroom (High Floor)

  • 720 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds (High Floor)

Room amenity

Suite, Multiple Beds (High Floor)

  • 1053 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Premium Room

Premium Room | In-room safe, desk, laptop workspace, blackout drapes

Premium Room

  • 351 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite, Multiple Beds

In-room safe, desk, laptop workspace, blackout drapes

Suite, Multiple Beds

7.0 out of 10
Good
(29 reviews)
  • 720 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

About the neighborhood

Orlando

Located in Florida Center, Holiday Inn & Suites Across From Universal Orlando by IHG is within a 5-minute walk of Universal Orlando Resort and within 15 minutes of other popular attractions like Orlando International Premium Outlets. This 390-room, 3-star hotel welcomes guests with a restaurant, an outdoor pool, and a 24-hour gym.

What's nearby

  • Universal Orlando Resort - 3 min walk - 0.2 miles
  • Orlando International Premium Outlets - 8 min walk - 0.5 miles
  • Universal CityWalk - 10 min walk - 0.6 miles
  • Universal Studios Florida - 13 min walk - 0.7 miles
  • Universal’s Islands of Adventure - 16 min walk - 0.9 miles

Getting around

  • Orlando Station - 17 min drive
  • Sand Lake Road Station - 25 min drive
  • Orlando Intl. Airport (MCO) - 28 min drive

Restaurants

  • ‪Miller's Ale House - ‬8 min walk
  • ‪Starbucks - ‬15 min walk
  • ‪Burger King - ‬10 min walk
  • ‪Tabla Indian Chinese Thai - ‬6 min walk
  • ‪TGI Friday's - ‬1 min walk

About this property

Holiday Inn & Suites Across From Universal Orlando by IHG

Family-friendly hotel with a 24-hour fitness center and theme park shuttle service
Holiday Inn & Suites Across From Universal Orlando by IHG features an outdoor pool, a children's pool, and a 24-hour gym. If you drive, self parking is USD 28.50 per night, and there's also an area shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this family-friendly hotel include free WiFi in public areas, meeting rooms, and a conference center.
55-inch LCD TVs come with cable channels and video-game consoles, and guests can stay connected with free WiFi. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and safes are other standard amenities. Change of bedsheets is available on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge)
  • Free theme park shuttle
  • Self parking on site (USD 28.50 per night; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • TGI Fridays

Things to do

  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Free theme park shuttle
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference center (12,754 square feet of space)

Outdoors

  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (40 inch wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 10 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property will be renovating from October 31 2025 to December 31 2025 (completion date subject to change). The following areas are affected:
  • Elevator
  • Hallway
  • Lobby
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 100 per pet, per stay
  • 2 total (65 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 17 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Destination fee: USD 17.95 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 25 per person
  • Self parking fee: USD 28.50 per night (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? For a fee, this property offers self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 9 AM to 11 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Orlando Universal
Holiday Inn Orlando Universal Hotel
Hotel Holiday Inn Orlando Universal
Holiday Inn Across Universal Orlando Hotel
Holiday Inn Across Universal Hotel
Holiday Inn Across Universal Orlando
Holiday Inn Across Universal
Holiday Inn Suites Across From Universal Orlando
Holiday Inn Suites Across From Universal Orlando an IHG Hotel
Holiday Inn & Suites Across From Universal Orlando by IHG Hotel

Frequently asked questions

Is a free cancellation option available at Holiday Inn & Suites Across From Universal Orlando by IHG?

Holiday Inn & Suites Across From Universal Orlando by IHG provides free cancellation on certain room rates. For more details, review the cancellation policy on Orbitz.

How much does it cost to stay at Holiday Inn & Suites Across From Universal Orlando by IHG?

As of Dec 29, 2025, prices found for a 1-night stay for 2 adults at Holiday Inn & Suites Across From Universal Orlando by IHG on Jan 29, 2026 start from $94.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Holiday Inn & Suites Across From Universal Orlando by IHG?

This hotel is situated in Florida Center within a 10-minute walk of Universal Orlando Resort and Orlando International Premium Outlets. You'll also find Universal Studios Florida and Universal CityWalk less than a mile away.

Will I be able to park at Holiday Inn & Suites Across From Universal Orlando by IHG?

Yes, parking is offered for USD 28.50 per night with in/out privileges. Though parking is limited, accessible parking is also available.

Does Holiday Inn & Suites Across From Universal Orlando by IHG have a casino at the property?

No, Holiday Inn & Suites Across From Universal Orlando by IHG doesn't have a casino.

Is there an indoor pool at Holiday Inn & Suites Across From Universal Orlando by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9 AM and 11 PM.

What do couples enjoy most about Holiday Inn & Suites Across From Universal Orlando by IHG?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Does Holiday Inn & Suites Across From Universal Orlando by IHG have a hot tub?

No, this hotel doesn't have a spa tub.

Does Holiday Inn & Suites Across From Universal Orlando by IHG feature a restaurant that includes a breakfast menu?

Yes, Holiday Inn & Suites Across From Universal Orlando by IHG serves buffet breakfast for a surcharge each morning at TGI Fridays.

Does Holiday Inn & Suites Across From Universal Orlando by IHG allow pets to stay for free?

Although they can't stay for free, pets are welcome at Holiday Inn & Suites Across From Universal Orlando by IHG for a fee of USD 100 per pet, per stay. The property also provides food and water bowls.

Are there connecting rooms at Holiday Inn & Suites Across From Universal Orlando by IHG?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Holiday Inn & Suites Across From Universal Orlando by IHG?

The closest major airport to Holiday Inn & Suites Across From Universal Orlando by IHG is Orlando Intl. Airport (MCO), which is 16.9 mi away (28 minutes by car). Another top airport is Kissimmee, FL (ISM-Kissimmee Gateway), which is located 20.4 mi away (38-minute drive).

Are there rooms with balconies that I can book at Holiday Inn & Suites Across From Universal Orlando by IHG?

Yes, some guestrooms at Holiday Inn & Suites Across From Universal Orlando by IHG offer a balcony.

Does Holiday Inn & Suites Across From Universal Orlando by IHG offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Holiday Inn & Suites Across From Universal Orlando by IHG.

Holiday Inn & Suites Across From Universal Orlando by IHG Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 620 out of 1801 reviews
Rating 8 - Good. 335 out of 1801 reviews
Rating 6 - Okay. 322 out of 1801 reviews
Rating 4 - Poor. 216 out of 1801 reviews
Rating 2 - Terrible. 308 out of 1801 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Charlotte

Liked: Staff & service
Disliked: Property conditions & facilities
Room was ade
Stayed 1 night in Oct 2025

6/10 Okay

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities

Close to Universal

Walking distance to Universal Studios. Under renovation. Missing blackout curtains in room making it ungodly bright .
Stayed 2 nights in Sep 2025

8/10 Good

Elizabeth, Dallas

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Abby

Traveled with family
Disliked: Amenities, property conditions & facilities
Would rate excellent, but we were not notified prior to arrival that the hotel is under construction and many amenities were not available. Location was great, directly across from the main universal entrance.
Stayed 3 nights in Sep 2025

4/10 Poor

Stacy

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities

Very frustrating stay

The hotel was a nightmare to stay in. It’s under construction which I understand and is fine but it made everything very difficult. The parking was ridiculous because the app they use wasn’t working properly. The rooms are pretty outdated, but overall with cleanliness OK. The breakfast was very overpriced and the overall experience was very frustrating. I will not be staying here again. There are many other hotels in the same price range that have many more updates and amenities.
Stayed 1 night in Sep 2025

8/10 Good

Lucia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very recommend it, Everything is fine, clean and very comfortable. Just Let you know to fix it, The toilet paper holder is broken and the shower handle is loose and the shower water standing, doesn’t go down fast.
Stayed 1 night in Sep 2025

10/10 Excellent

Kyle

Stayed 2 nights in Sep 2025

10/10 Excellent

Lloyd

Stayed 1 night in Sep 2025

2/10 Terrible

Joshua

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Leaks, Mildew, and Zero Accountability

Absolutely the worst stay. TLDR: Zero communication Major leak Forced to stay in room with fan + water damage Horrible mildew smell Pool closed Construction blocking all entrances Unprofessional staff We arrived at 1:00 (approx) to meet friends who had checked in earlier. They were given a room, but we were told ours wasn’t ready. No problem, we’d use the pool. Except it was closed for construction. Still manageable. At 4:00 we returned, only to be told, “oh, we’ll transfer your room.” Meanwhile, another guest mentioned they arrived at 3 and got a room immediately. Saturday morning we discovered the carpet soaked from a shower leak. We notified staff and said we’d return later that night to switch rooms. We never received any call back and returned to an overpowering mildew stench and a loud industrial air mover running in the room. When I raised the issue, the front desk treated us like the problem. The manager’s response: “What would you like me to do?” Since it was after 2am, I said I’d return the next morning. It’s now 3 days, 2 emails, and 1 call later—still no response. DoubleTree is across the street and infinitely better. Spend the extra $30–$50 a night to stay on universal property. Trust me, it’s worth it.
Stayed 4 nights in Sep 2025

10/10 Excellent

Michelle

Stayed 1 night in Sep 2025

8/10 Good

Yolanda, New york

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

4/10 Poor

Allison

Liked: Staff & service
Disliked: Property conditions & facilities
Your staff is lovely and tries their best during adverse conditions. The shuttle buses to a from the parks are very convenient. But I never would have booked this hotel if I knew it was undergoing such a major renovation. I was very nervous about my rental car getting damaged by all the construction equipment in the parking area. My room smelled weird, the safe didn't work, and one of border tiles fell off when I closed the closet door. I thought about asking to be moved to another room, but with the state the hotel was in, I doubted it would be any better. Keeping a hotel open while making major renovations is an obvious money grab and Holiday Inn should be ashamed of itself. Thank goodness for Door Dash because the only nearby food option was TGIFridays and what they serve can barely be considered food.
Stayed 4 nights in Sep 2025

8/10 Good

Brittany

Traveled with family
Liked: Cleanliness, room comfort
great location, right across from universal
Stayed 1 night in Sep 2025

2/10 Terrible

Kevin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was under heavy renovation and did not notify me before my booking. They did not offer free breakfast. They charged $27 a day for parking and over half of the parking lot was taken up by constructions or a Car rental company. The walls had holes cut in them, exposed wires across the ceilings. AND the worst of all.....SMOKE Detectors taped up...... That should never happen. When the work is done the tape comes off.
Stayed 2 nights in Sep 2025

6/10 Okay

Luis

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Lets talk about the positives. It was close to universal, pricing was cheap for a 1 night stay and the room itself was big (as we got the suite) and overall looked like it was updated. It appears the building is going through a remodel and no doubt when done the lobby, hallway and amenities likely will be better. This wasn't "necessarily" the issue. The issues were the following....1) When booking the room online, no where did we see a notice on the website that said it was under construction or in a remodel process. Had we seen that, likely would have not booked it. 2) As expected as a result, we couldn't park in front of hotel to check in (as they are doing work on the entrance), so had to park on side of road. 3) No mini store to sell drinks or water because of construction 4) no ice machines on hardly any of the floors because of remodeling and the ONE ice machine that was on 10th floor, did not work. It was on and at best spit out a few pieces of ice. 5) While I know it was late (after 10pm), I asked staff if there was water in those courtesy water tanks they keep by service desk and they were like, I think we are out. I walked over to try to poor and nothing came out but clearly you can see there was some there. I said, "oh so there isn't anyway of getting any water or water bottles" and they responded there was a walgreens down the street. I was too tired to be combative and accepted the answer. You know they could have refilled it for me.
Stayed 1 night in Sep 2025

6/10 Okay

Matthew

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

francisco

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Madison

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Construction occurred during our stay. Wish we were notified before. Could not sleep in or use pool. Not the hotels fault but just wish we knew before we came. Rooms were clean and comfy and room service was nice.
Stayed 4 nights in Sep 2025

2/10 Terrible

Michelle

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is under renovation which was not disclosed at the time of reservation. There are no amenities, no vending machines, no pool, no hot water, dish network for television not even all of the channels. Broken toilet paper holder, knobs missing on the furniture. In short an unsafe dump. The hotel should not be open during this extensive renovation. Wires hanging from the ceiling, hallways blocked with furniture. The location is great but that is it.
Stayed 3 nights in Sep 2025

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location less than 5 minutes from Universal Studios/City Walk.
Stayed 1 night in Sep 2025

2/10 Terrible

Ashley, Stamford

Stayed 2 nights in Sep 2025

10/10 Excellent

Haylea

Stayed 2 nights in Aug 2025

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and Our room was clean, the beds comfortable and the view was nice from the 10th floor.. But when we got there they seem to be expanding the lobby and adding a couple new things so there was a bit of construction but besides that it was a nice stay . Also the hotel is connected to a TGI Friday’s and the food is pretty good. Also walking distance to universal and the premium outlets 👍
Stayed 3 nights in Sep 2025

4/10 Poor

alfredo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What I didn’t like was the pool wasn’t working and it was never mentioned when I check in or on the website staff don’t say much. Don’t explain much. They just handle the cards and that’s about it. You have to figure out everything else..
Stayed 2 nights in Sep 2025

4/10 Poor

Elissa

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not mentioned anywhere that this property is under construction, even when I called before arrival. Pool is closed until maybe 9/16. The place is a mess and dirty. Bugs in the beds. It seemed every time we came down our hallway the cleaning staff was just hanging out talking which makes sense since the place is dirty…everywhere. The living area, the bedrooms, outside the rooms. They clearly do not do their jobs well. Do not recommend.
Stayed 1 night in Sep 2025

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