If I had known that the amenities were closed I wouldn’t have booked. We were in Orlando for my kids spring break. There was hair in the beds so I didn’t feel that the sheets were cleaned. We didn’t have enough towels and washcloths so when we asked for more I was told to bring the others from the room back but there wasn’t enough! Great location but terrible service! I would never stay here again!
Is good .. the location is amazing . 5 minutes walking and you can get icon park
I did not like the smell, there is no cleaning everyday
Well , let me tell you The hotel is not very clean at all . We got bed bugs . I got beat all over my body . Great location no doubt about it . But rather paid more for a cleaner room ..
The lady at front desk was very friendly and helpful. The room had an odor. The windows were filthy. Fridge door handle broken. Eggs waffles never seen that before.The tub made crackling noises. Breakfast was distasteful. Oatmeal packets available but no microwave in area. Hallway rug once off elevator had long stain.
I didn’t like not cleaning and replace the bed sheet every day
Close to Universal studios Place was kept cleaned , trash in hallways.
Nice place, the breakfast could had been better. Doc friendly!
The property is very conveniently located for conferences. Very close to the convention center, which is great. Negative is that the property really needs to work on cleanliness. Rooms were very superficially clean. Beds clean, towels clean but corners of the rooms, fans and vents all dirty, carpets look very well worn and dirty, cockroaches coming out of the A/C was the worst part.
I loved the location, its next to everything. The staff was very nice and helpful. When i had a problem with the room they fixed it quickly. The rooms were clean very nice. The thing i didnt like was the breakfast options and the tv signal was messed up so we couldnt really watch anything at night.
Our room smelled like cat pee. There was a yellow stain on our sheets on one of our beds. And the communication was poor at the front desk. I would not recommend to anybody to stay at this hotel.
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I booked two rooms, and when we got to the hotel at 11 pm (with a 1 year old and a 3 year old), we got to the hotel and were told we were at the wrong location. So we called the correct location and they said they have or two rooms. We drove the 20 minutes to the hotel, and when it was my turn to check in Ashley told us that there were no rooms (which I had already paid for). She called the other locations and they had no rooms, so I hs to contact orbits and they gave me a run around as well. Eventually we found our own hotel. I will never use orbits or extended stay america ever again. They were rude and unaxcomodatinf.
Good for clients with kids/family. We love to go back there in the near future.
In a very convenient location, close to airport, close to all the attractions and more. Rooms are nice with kitchenette. Only thing is continental breakfast is really lacking plan on cooking your own breakfast or going elsewhere.
Room was big and nice. It's a little dated but still nice. The beds are a little hard and not too comfortable. Overall it was a good place
Extended Stay America-Orlando-Convention Ctr-Universal Blvd places you within a 10-minute stroll of popular attractions such as The Wheel at ICON Park™ and SEA LIFE Orlando Aquarium. This 137-room hotel welcomes guests with conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi.
All 137 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and safes are other standard amenities. Housekeeping is available on request.
At Extended Stay America-Orlando-Convention Ctr-Universal Blvd, guests enjoy features like an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. The 24-hour front desk has staff standing by to help with securing valuables, tours or tickets, and luggage storage. Additional amenities include coffee/tea in a common area, a terrace, and laundry facilities.
If I had known that the amenities were closed I wouldn’t have booked. We were in Orlando for my kids spring break. There was hair in the beds so I didn’t feel that the sheets were cleaned. We didn’t have enough towels and washcloths so when we asked for more I was told to bring the others from the room back but there wasn’t enough! Great location but terrible service! I would never stay here again!
Is good .. the location is amazing . 5 minutes walking and you can get icon park
Thank you for your kind review and letting us know your stay at Extended Stay America was enjoyable. We love knowing how pleased you were with our location and appreciated the easy access to ICON park. We appreciate you being our guest and look forward to welcoming you again in the near future. Sincerely, Hotel Management
I did not like the smell, there is no cleaning everyday
We apologize for the smell you experienced during your stay. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We do apologize you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. We hope that you will come back and stay with us again. Sincerely, Hotel Management
Well , let me tell you The hotel is not very clean at all . We got bed bugs . I got beat all over my body . Great location no doubt about it . But rather paid more for a cleaner room ..
Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
The lady at front desk was very friendly and helpful. The room had an odor. The windows were filthy. Fridge door handle broken. Eggs waffles never seen that before.The tub made crackling noises. Breakfast was distasteful. Oatmeal packets available but no microwave in area. Hallway rug once off elevator had long stain.
We are sorry for the cleanliness issues you encountered in your room and with the hallway rug. We are working with our housekeeping staff to make sure all procedures are being followed so this does not happen again. Our maintenance team is also fixing the tub. We are sorry to learn that you were disappointed with our breakfast. We will make a note of your feedback as it helps us improve your breakfast experience. Thank you for being our guest. We hope to have another opportunity to welcome you again the next time you are in our area. Sincerely, Hotel Management
I didn’t like not cleaning and replace the bed sheet every day
Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have steps in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our housekeeping team to make sure this isn't repeated. It is our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Close to Universal studios Place was kept cleaned , trash in hallways.
Richard, thank you for your review. We apologize for the cleanliness issues you encountered in some parts of our hotel. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Nice place, the breakfast could had been better. Doc friendly!
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked our courteous associates. We will also make a note of your feedback as we plan any changes to our breakfast offerings. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management
The property is very conveniently located for conferences. Very close to the convention center, which is great. Negative is that the property really needs to work on cleanliness. Rooms were very superficially clean. Beds clean, towels clean but corners of the rooms, fans and vents all dirty, carpets look very well worn and dirty, cockroaches coming out of the A/C was the worst part.
Thank you for being our guest. We sincerely apologize for the cleanliness issues you encountered in your room. We have room inspection processes in place, so we are working with our housekeeping team to see where we dropped the ball. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. It is our goal to provide excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was our pleasure serving you this time, and we hope you will give us another chance in the future. Sincerely, Hotel Management