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Recent guest reviews

The staff was extremely friendly. Every person we came in contact with was kind and had something nice to say!

Definitely fair pricing, didn’t feel like i over paid. Entire second floor smelt like marijuana. Also, my room wasn’t cleaned once nor did i receive fresh towels during my 3 night stay.

The orbitz listing and their personal site both list free breakfast, but they do not do anything anymore. When we asked if there would be any type of discount because the info was incorrect, we were totally brushed off and said that our hotel room was discounted enough already, and that was good enough. Rooms are grungy, and door kept getting stuck. Coffee machine was filthy.

It's a little old . But nice, Close to Universal, Ok

our stay was great and we always choose Best Western

Clean, comfortable, good breakfast, near Orlando Studios.

The room was fine except our bathroom sink was kind of slow to drain. The second day our toilet clogged. We were going out to dinner so I thought I would stop by the front desk on our way out and tell them and someone would take care of it while we were gone. When I told the front desk person she said “let me get you the plunger.” I couldn’t believe it. They expected a guest to plunge the toilet themselves. I just told them I would get it when I came back from dinner. When we came back my husband got the plunger and fixed the toilet. I can’t believe a hotel like Best Western wouldn’t have maintenance on staff to take care of something like that! Also, one day we came back at 3:30 pm and our room wasn’t cleaned but they had come in and took all our our towels. We couldn’t take a shower after being at the water park all day. We had to get towels from them and my husband told them not to bother cleaning the room that day. Consequently, the next day we ran out of toilet paper. We’ve stayed at several Best Westerns over the years and this was by far our worst experience.

Even staying on the first floor near the lobby the room was pretty quite

All was good and staff was really nice Derek the flight attenden was good

We chose this location because it was central to all the attractions we were going to during spring break. It's located in a plaza so parking is hard to find if you return late. The room was clean but the toilet clogs easily. You have to hold the lever down for 10 seconds to get enough water to flush. Breakfast staff was friendly and helpful. Our room was half cleaned one day. We returned to room with a bag of trash on the chair, shower curtain missing, no bag for ice, and missing towels. When we called the front desk, she said housekeeping is no longer there. We had to go downstairs to get a shower curtain and install it ourselves. For the inconvenience she offered to mail us a travel card to compensate us.

For what we needed, it was good. Free shuttle to Universal Studios and Disney.

Price and location are better. You have everything

Vineland Rd Orlando FL

Hotel highlights

  • Steps from Universal Orlando Resort
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in Southwest Orlando, Best Western Plus Universal Inn is adjacent to Universal Orlando Resort and within a mile (2 km) of other popular sights like The Wizarding World of Harry Potter™. This 70-room hotel has an outdoor pool, free in-room WiFi, and free self parking.


Dining

Satisfy your hunger from the comfort of your room with room service.


Rooms

The 70 rooms have an array of amenities, including MP3 docks, microwaves, and refrigerators. Guests can expect free WiFi and 32-inch plasma TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Coffee makers, free newspapers, and free local calls are also standard.


Property features

At Best Western Plus Universal Inn, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and securing valuables. Additional amenities include a 24-hour business center, a computer station, and free newspapers.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Family Room, 2 Queen Beds, Non Smoking (Oversized Room)

2 Queen Beds | Sleeps 6

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Guest reviews for Best Western Plus Universal Inn

Everyone (22) Couples (2) Family (7)
5
Everyone

By on Jan 18, 2021

Review comment responded on Jan 31, 2021

Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

5
Family

The staff was extremely friendly. Every person we came in contact with was kind and had something nice to say!

By on Jan 4, 2021

Review comment responded on Jan 4, 2021

Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

5
Everyone

By on Oct 20, 2020

Review comment responded on Oct 21, 2020

Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

3
Everyone

Definitely fair pricing, didn’t feel like i over paid. Entire second floor smelt like marijuana. Also, my room wasn’t cleaned once nor did i receive fresh towels during my 3 night stay.

By , from Ft. Lauderdale on Jul 24, 2020

Review comment responded on Jul 24, 2020

Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our bran

2
Family

The orbitz listing and their personal site both list free breakfast, but they do not do anything anymore. When we asked if there would be any type of discount because the info was incorrect, we were totally brushed off and said that our hotel room was discounted enough already, and that was good enough. Rooms are grungy, and door kept getting stuck. Coffee machine was filthy.

By , from Palm Bay, Fl on Jun 12, 2020

Review comment responded on Jun 14, 2020

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

3
Everyone

By on Mar 4, 2020

Review comment responded on Mar 4, 2020

Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4
Family with small children

It's a little old . But nice, Close to Universal, Ok

By on Feb 28, 2020

Review comment responded on Feb 29, 2020

Dear Guest Thanks for taking the time to write about your experiences. We hope that in your travels you’ll once again consider Best Western as your choice for lodging accommodations.

3
Everyone

By on Feb 6, 2020

Review comment responded on Feb 6, 2020

Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

5
Everyone

By on Jan 22, 2020

Review comment responded on Jan 22, 2020

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

5
Family Family

our stay was great and we always choose Best Western

By on Oct 30, 2019

Review comment responded on Oct 30, 2019

Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Best Western Plus Universal Inn

5618 Vineland Rd, Orlando, FL 32819
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