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Recent guest reviews

I lkiked the location, but everything else was unacceptable. The staff was nice.

Plenty of space in my two queen bed room. Enjoyed the hot breakfast each morning. Multiple eating establishments less than a 5 minute walk from the hotel. Easy access to I-4 and a 10 to15 minute drive to either Sea World or Disney. Walked to Universal Studios from the hotel on a paved sidewalk. Plenty of free parking spaces at the hotel. Will stay here again the next time I am in Orlando.

Elevator was down more than a day Checking out traveling down down 3 flights of stairs with luggage was unexpected and making multiple trips up and down the stairs with bad back Impacted the rest of my vacation

Didn’t like the breakfast choices

The staff was extremely friendly. Every person we came in contact with was kind and had something nice to say!

Definitely fair pricing, didn’t feel like i over paid. Entire second floor smelt like marijuana. Also, my room wasn’t cleaned once nor did i receive fresh towels during my 3 night stay.

The orbitz listing and their personal site both list free breakfast, but they do not do anything anymore. When we asked if there would be any type of discount because the info was incorrect, we were totally brushed off and said that our hotel room was discounted enough already, and that was good enough. Rooms are grungy, and door kept getting stuck. Coffee machine was filthy.

It's a little old . But nice, Close to Universal, Ok

our stay was great and we always choose Best Western

Clean, comfortable, good breakfast, near Orlando Studios.

The room was fine except our bathroom sink was kind of slow to drain. The second day our toilet clogged. We were going out to dinner so I thought I would stop by the front desk on our way out and tell them and someone would take care of it while we were gone. When I told the front desk person she said “let me get you the plunger.” I couldn’t believe it. They expected a guest to plunge the toilet themselves. I just told them I would get it when I came back from dinner. When we came back my husband got the plunger and fixed the toilet. I can’t believe a hotel like Best Western wouldn’t have maintenance on staff to take care of something like that! Also, one day we came back at 3:30 pm and our room wasn’t cleaned but they had come in and took all our our towels. We couldn’t take a shower after being at the water park all day. We had to get towels from them and my husband told them not to bother cleaning the room that day. Consequently, the next day we ran out of toilet paper. We’ve stayed at several Best Westerns over the years and this was by far our worst experience.

Even staying on the first floor near the lobby the room was pretty quite

Vineland Rd Orlando FL

Hotel highlights

  • Walking distance to Universal Orlando Resort and Universal Studios Florida
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in Florida Center, Best Western Plus Universal Inn is within a 5-minute walk of Universal Orlando Resort and within 15 minutes of other popular attractions like Universal Studios Florida. This 70-room hotel has an outdoor pool, free in-room WiFi, and free self parking.


Dining

Satisfy your hunger from the comfort of your room with room service.


Rooms

The 70 accommodations feature sitting areas. 32-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include MP3 docks, microwaves, and refrigerators.


Property features

At Best Western Plus Universal Inn, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with securing valuables and tours/tickets. Additional amenities include a 24-hour business center, a computer station, and free newspapers.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Family Room, 2 Queen Beds, Non Smoking (Oversized Room)

2 Queen Beds | Sleeps 6

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Guest reviews for Best Western Plus Universal Inn

Everyone (16) Couples (2) Family (9)
5
Everyone

By on Feb 12, 2022

1
Family with small children

I lkiked the location, but everything else was unacceptable. The staff was nice.

By on Jan 4, 2022

Review comment responded on Jan 5, 2022

On behalf of our entire team, I would like to apologize for not exceeding your expectations. The situation with the power was out of our control and was resolved as quickly as it could. We are very sorry. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at the hotel

4
Everyone

By on Jul 14, 2021

Review comment responded on Jul 24, 2021

Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

5
Family

Plenty of space in my two queen bed room. Enjoyed the hot breakfast each morning. Multiple eating establishments less than a 5 minute walk from the hotel. Easy access to I-4 and a 10 to15 minute drive to either Sea World or Disney. Walked to Universal Studios from the hotel on a paved sidewalk. Plenty of free parking spaces at the hotel. Will stay here again the next time I am in Orlando.

By on Jun 29, 2021

Review comment responded on Jun 29, 2021

Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4
Everyone

Elevator was down more than a day Checking out traveling down down 3 flights of stairs with luggage was unexpected and making multiple trips up and down the stairs with bad back Impacted the rest of my vacation

By on Jun 18, 2021

Review comment responded on Jun 18, 2021

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at the hotel.

4
Family

Didn’t like the breakfast choices

By on Jun 17, 2021

Review comment responded on Jun 17, 2021

Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

5
Everyone

By on Jan 18, 2021

Review comment responded on Jan 31, 2021

Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

5
Family

The staff was extremely friendly. Every person we came in contact with was kind and had something nice to say!

By on Jan 4, 2021

Review comment responded on Jan 4, 2021

Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

5
Everyone

By on Oct 20, 2020

Review comment responded on Oct 21, 2020

Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

3
Everyone

Definitely fair pricing, didn’t feel like i over paid. Entire second floor smelt like marijuana. Also, my room wasn’t cleaned once nor did i receive fresh towels during my 3 night stay.

By , from Ft. Lauderdale on Jul 24, 2020

Review comment responded on Jul 24, 2020

Thank you for completing the survey regarding your recent stay at our property. We really appreciate your loyalty! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our bran

Best Western Plus Universal Inn

5618 Vineland Rd, Orlando, FL 32819
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