Room was very dirty. Much hair on sink. Dirty wash cloths still in bathtub. Windows dirty. Chair in room had tear so stuffing coming out. Would never go back!!!
It was very dark inside the room, even with the curtains open. Not a room where you want to stay and relax is only to go to sleep and be out all day.
Room was not clean. There were hairpins near the clothes rack. A face towel from a previous guest was still hanging in the shower.
We needed a clean room for 1 night, and this property served its function. It is designed for longer stays, and I understand that, but the furnishings look like they were purchased at a garage sale in the late 1970s. Very stark and few items matched. We paid for a room with view, but the room was in a corner of the hotel and an overgrown tree COMPLETELY blocked any view. The ‘free breakfast’ consisted of 2 coffee pots (one was missing) and a pot of hot water. In addition, there was a few baskets of granola bars, muffins and pouches to make oatmeal. Breakfast was served in a 2’x4’ counter with the baskets underneath. By the brief encounters we had as we came and left, the impression we got was this hotel has a lot of Medicaid patients that get their rooms paid for through Cal State and Fed subsidies. Once again, room was decently clean and we only stayed one night, but room was affordable and near where we needed.
I’ve never stay or seen a Hotel and one of the most beautiful areas in the country being so filthy, service was horrible amenities were almost nonexistent no room service no telephone definitely I will never stay in this hotel chain again. For $60 more I could’ve stayed at the Fairmont hotel five star across the street. My fault.
No toilet paper No bathroom lights Lightswitch/knob not functioning no housecleanig
I am shocked that orbitz offered this hotel. I felt scammed by the end of this trip. Starting with the rental car and then the hotel / homeless shelter. Mold. Bullet holes. Roaches. Bugs in bed. The smell of the hotel. Unacceptable. Tried to get a refund but because i had no where else to go with 2 kids, i had to stay there , they would not refund me. Complete unacceptable nightmare for me and my kids.
It’s an older hotel but our room was clean which is the most important thing. Staff was friendly and helpful.
El area en los Parkin esta muy sucia ,el cuarto no tiene cafeteras, , las toallas están rancias huelen mal.
quiet area friendly staff
Needed bfast
Multiple times we saw dog poop on the floor inside the hotel, only 1 person working the front desk,worker going outside to her car for her break.
Brutal - property not secure doors propped open always smelled like smoke and weed. Dirty
The door to my room was open upon my arrival. The remote control for the TV was broken. There was a holder attached to the bathroom wall for a blow dryer. But there was no blow dryer. There was no coffee maker. There were no hangers in the closet. There was an iron but no ironing board. The only toiletries provided were two small bars of soap and a small tube of low-grade shampoo. No conditioner, no body lotion. The desk phone did not work. The line was not plugged in. The outlet was apparently behind the bed, which was far too heavy for me to move. I was given replacements for the blow dryer and the TV remote. But the staff should have been on top of this. Someone should have been in charge of a checklist for the room's most basic amenities. It was not my responsibility, as a customer, to prompt the staff. I paid enough that this should not have even been an issue. Last November I stayed at the Country Inn & Suites by Radisson in nearby Santa Ana. The nightly rate was comparable. But the quality of service was far superior. The room was nicely planned out. The items that were missing from my room at Extended Stay, were present and plentiful at County Inn & Suites by Radisson. Please know that I will NEVER stay at Extended Stay America/Orange County again. My experience was unpleasant. I certainly did not get what I paid for.
Located in Airport Area, Extended Stay America Suites Orange County John Wayne Airprt is within a few miles (5 km) of sights such as University of California, Irvine and Bren Events Center. This 164-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Kitchens, refrigerators, and microwaves are other standard amenities. Housekeeping is available on request.
Extended Stay America Suites Orange County John Wayne Airprt features free WiFi in public areas, coffee in a common area, and laundry facilities. If you plan to drive, free parking is available. Friendly staff can provide front-desk service during limited hours, and also offer advice about sightseeing. This smoke-free hotel also has a vending machine.
Room was very dirty. Much hair on sink. Dirty wash cloths still in bathtub. Windows dirty. Chair in room had tear so stuffing coming out. Would never go back!!!
It was very dark inside the room, even with the curtains open. Not a room where you want to stay and relax is only to go to sleep and be out all day.
Dear Wendy, Thank you for sharing your feedback with us. We're sorry to hear that the lighting in your room did not meet your expectations. Your comments are important to us, and we'll certainly take them into consideration for future improvements. We appreciate your valuable input and hope to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Management
Room was not clean. There were hairpins near the clothes rack. A face towel from a previous guest was still hanging in the shower.
Dear Ying Jia, Thank you for taking the time to review our hotel. Our guests' comfort is always our top priority; therefore, we apologize if we did not properly service your room. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
We needed a clean room for 1 night, and this property served its function. It is designed for longer stays, and I understand that, but the furnishings look like they were purchased at a garage sale in the late 1970s. Very stark and few items matched. We paid for a room with view, but the room was in a corner of the hotel and an overgrown tree COMPLETELY blocked any view. The ‘free breakfast’ consisted of 2 coffee pots (one was missing) and a pot of hot water. In addition, there was a few baskets of granola bars, muffins and pouches to make oatmeal. Breakfast was served in a 2’x4’ counter with the baskets underneath. By the brief encounters we had as we came and left, the impression we got was this hotel has a lot of Medicaid patients that get their rooms paid for through Cal State and Fed subsidies. Once again, room was decently clean and we only stayed one night, but room was affordable and near where we needed.
I’ve never stay or seen a Hotel and one of the most beautiful areas in the country being so filthy, service was horrible amenities were almost nonexistent no room service no telephone definitely I will never stay in this hotel chain again. For $60 more I could’ve stayed at the Fairmont hotel five star across the street. My fault.
Dear Alejandro, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. Our concerned team is reviewing the issues mentioned and will address them adequately. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations.SincerelyHotel Management
No toilet paper No bathroom lights Lightswitch/knob not functioning no housecleanig
Dear Joe, thank you for staying with us and providing your feedback. We certainly apologize your experience was not to our hotel's high standards. Our housekeeping services are provided to guests staying eight or more nights, respecting their privacy. However, these services are always available upon request for a minimal fee, and linen exchange is available at the front desk at any time and complementary. Your feedback has been shared with the front desk staff to ensure we communicate our services to all guests. Safe Travels!Sincerely,Hotel Management
I am shocked that orbitz offered this hotel. I felt scammed by the end of this trip. Starting with the rental car and then the hotel / homeless shelter. Mold. Bullet holes. Roaches. Bugs in bed. The smell of the hotel. Unacceptable. Tried to get a refund but because i had no where else to go with 2 kids, i had to stay there , they would not refund me. Complete unacceptable nightmare for me and my kids.
Dear Carin, thank you for taking the time to share your comments. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. Please allow us to review the situation you mentioned to see what went wrong. Meanwhile, please feel free to reach out to us at the hotel for further assistance. We appreciate your patience, and we hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
Dear Randy, Thank you for your recent stay at our hotel. We sincerely apologize for the subpar experience you encountered during your recent stay. Maintaining cleanliness and providing comfortable accommodations is paramount to us, and we regret that we fell short of your expectations. Your feedback is invaluable, and we will address these issues immediately with our housekeeping team to ensure such oversights do not recur. We understand your disappointment and appreciate you bringing these matters to our attention. Please know that this is not reflective of our standards, and we would welcome the opportunity to regain your trust and provide you with a more satisfactory experience in the future.Sincerely,Hotel Management