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Extended Stay America Orange County - John Wayne Airport

2.5 out of 5.0

Recent guest reviews

I stay here often for business. I most definitely appreciate the kind and considerate greeting and check-in that I receive from Faith at the front desk every week.

OuR room was quite dirty and dusty. I spoke to front desk and the lady just said "sorry, if I have time, I'll go to your room". She or anybody came to check or clean. I had to wet some tissue and started dusting the surfaces, since our allergies were bad. We only stayed for 1 night. I don't know if they didn't really care or have the training or resources to deal with this issues.

I stayed 4 nights, then extended for one more night. Adequate free parking was available next to the hotel. The hotel staff members were pleasant, and the room was clean and fine. Furnishings appeared to be relatively new.

Really bad. Unfriendly staff. Dirty and unattended facility I have made this remark to the receiption and mentioned how dirty is the hallway and the elevator and she never made any comment or reacted to the matter. You have to carry your garbage every morning in the elevator to put it in the first floor smily trash room. Most of the time they are short on clean towels. It is nightmare.

My flight coming in was late and I arrived at 1:00 am. It took me a good 15 minutes to find someone to check me in. So, be aware the front desk basically closes down at 11:00 PM. Considering it is intended more for weekly+ visitors this sorta makes sense but was did not positively add to my long day. The room was adequate, queen sized bed and pillows were comfy enough. There was a kitchen, but no silverware or anything which was odd. I was only there for 2 days, so perhaps you can get things from the desk. Breakfast was coffee and a muffin which tided me over. Largely, the location was super convenient and if the price came down enough for longer stays I would look in to going back.

Stayed here during 2 week seminar. Was great to have my own kitchen. You have to request any and all amenities to use it however (Utensils, pots, pans, plates, etc.) They don't provide room service unlesss you request/pay for it during your stay. 1 x week. No ice machine! But you can make your own in your own apartment sized fridge. Would definitely stay here again.

This Extended Stay at SNA is a basic hotel with all the essentials you need like clean room, soft comfy bed and kitchen to store some of the leftover meals brought back from our excursions in the area. It's in a nice quiet area even tho the airport was nearby. Only problem we had was when my husband turned to turn the heater on, the room filled with dust and smoke. We were told that due to the warm weather lately, heaters had not been used in quite a while. We would definitely come back when we're in the area again!

The room was clean & comfortable. We checked in just before 5pm & were unable to get the king bed I reserved since they were sold out. The hotel staff was very nice &.able to accommodate a late check-out with no hassle.

Very clean which is number one. Close to freeway and shops. Would have been nice to have utensils and cups or plates already in kitchenette in room. You have to ask front desk for what you need specifically. there's no pool or fitness room.

After reading the reviews, I was a little leery about customer service. I decided to stay because of location and it was only one night. We were welcomed very warmly and had no issues with customer service.

I am only there in the morning and at night....Quiet most of the time One night the fire alarm went off twice.

The hotel is decent it fit our needs. However the desk staff was never available, when they finally did come in they were helpful but they were never there when they were supposed to be.

The hotel was a little too expensive for the amenities that they had. There is no business center, my room phone didn't work when I checked in. Room was comparable to a motel 6. Not too upgraded or anything.

The bed was uncomfortable had lots of back pain from it. Other then that our stay was good!

Great value for a clean comfortable room. Staff is great and service is excellent.

its a basic hotel in an expensive area. Good compromise

Hotel was in a great location from our airport. Room was comfortable. No dishes, utensils or a coffee maker, which was kind of weird. No swimming pool, and breakfast was coffee, fruit and granola bars. Overall was ok for the price. Thank goodness for the nearby walmart.

Location convenient. Weird to not give shampoo etc in the bathroom though.

I came in to town to attend an event. The staff was great, especially Maurice at the front desk. Thank You. I'll be back to this location at least 2 more times this year.

I did not like it, rooms too noisy, too basic. Complementary breakfast was lacking.

4881 Birch St Newport Beach CA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located in Costa Mesa - SNA Airport within a 5-minute walk of Irvine Museum, Extended Stay America Orange County - John Wayne Airport is within 2 miles (3 km) of Boomers. This 164-room aparthotel has free breakfast along with conveniences like free in-room WiFi and free self parking. Near the airport, it's also near University of California-Irvine and Segerstrom Center for the Arts.


Dining

Free continental breakfast is included with your stay and awaits you each morning.


Rooms

The 164 air-conditioned apartments feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.


Property features

Renovated in 2012, Extended Stay America Orange County - John Wayne Airport offers free WiFi in public areas, coffee in a common area, and laundry facilities. If you drive, put free parking to good use. Friendly staff can provide front-desk service during limited hours, and also offer advice about sightseeing.

Room options

Studio, 1 King Bed, Smoking

King 1 | Sleeps 2

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Studio, 1 Queen Bed, Smoking

Queen 1 | Sleeps 2

Studio, 2 Full Beds, Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America Orange County - John Wayne Airport

Everyone (8) Business (14) Couples (7) Family (6) Other (9) Friends (2)
4
Everyone

I stay here often for business. I most definitely appreciate the kind and considerate greeting and check-in that I receive from Faith at the front desk every week.

By on Apr 26, 2017

Review comment responded on Apr 28, 2017

Thank you for making Extended Stay America - Orange County - John Wayne Airport your home away from home. I am thrilled to read how much you enjoy our hotel, especially the service provided by our Front Desk staff. I will share your gracious feedback with my associates to let them know that their efforts are appreciated. We look forward to your next visit!   Sincerely, General Manager

2

not that great

Everyone

OuR room was quite dirty and dusty. I spoke to front desk and the lady just said "sorry, if I have time, I'll go to your room". She or anybody came to check or clean. I had to wet some tissue and started dusting the surfaces, since our allergies were bad. We only stayed for 1 night. I don't know if they didn't really care or have the training or resources to deal with this issues.

By , from CA on Apr 24, 2017

Review comment responded on Apr 26, 2017

Cristina, we are sorry you encountered some cleanliness issues in your room. It is very unusual for our Front Desk team to be unresponsive to the needs of a guest when made aware of an issue, and our housekeeping staff delivers outstanding service. We sincerely apologize this was not the case during your stay. I have shared your feedback with my housekeeping and front desk team and will use this as a training opportunity to improve our service delivery. We hope to have another opportunity to make this up to you on your future visit. Sincerely, General Manager

4

pleasant stay

BusinessTravelers

I stayed 4 nights, then extended for one more night. Adequate free parking was available next to the hotel. The hotel staff members were pleasant, and the room was clean and fine. Furnishings appeared to be relatively new.

By , from TX on Mar 3, 2017

Review comment responded on Mar 5, 2017

We are thrilled you chose Extended Stay America Orange County - John Wayne Airport for your stay. Thanks for letting us know you enjoyed your visit including the complimentary breakfast we serve. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this service at your request for a minimal fee. We are grateful for the feedback and hope you will stay with us again soon. Sincerely, General Manager

1

worest place i ever stayed in the pat 30 years

Everyone

Really bad. Unfriendly staff. Dirty and unattended facility I have made this remark to the receiption and mentioned how dirty is the hallway and the elevator and she never made any comment or reacted to the matter. You have to carry your garbage every morning in the elevator to put it in the first floor smily trash room. Most of the time they are short on clean towels. It is nightmare.

By , from CA on Feb 19, 2017

Review comment responded on Feb 21, 2017

Thank you for your stay with us and for providing your feedback. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities and services a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. We will work to improve the deficiencies you identified. Thank you again for staying with us and we hope to welcome you back soon!   Sincerely, General Manager

3

checking out cost effective longer stay options

Everyone

My flight coming in was late and I arrived at 1:00 am. It took me a good 15 minutes to find someone to check me in. So, be aware the front desk basically closes down at 11:00 PM. Considering it is intended more for weekly+ visitors this sorta makes sense but was did not positively add to my long day. The room was adequate, queen sized bed and pillows were comfy enough. There was a kitchen, but no silverware or anything which was odd. I was only there for 2 days, so perhaps you can get things from the desk. Breakfast was coffee and a muffin which tided me over. Largely, the location was super convenient and if the price came down enough for longer stays I would look in to going back.

By on Dec 17, 2016

Review comment responded on Dec 20, 2016

Thank you for the feedback about your stay with us. We are glad that you liked our convenient location which was perfect for your needs and the great value we offer for the price. It is also good to read that you were satisfied with your room. However, we are sorry if any inconvenience was caused while you were here. Your feedback is important to us, and we hope you will give us a second chance to make a better impression the next time you are in the area. Thanks again for being our guest. Sincerely, General Manager

4

great place to stay for extended trip.

BusinessTravelers

Stayed here during 2 week seminar. Was great to have my own kitchen. You have to request any and all amenities to use it however (Utensils, pots, pans, plates, etc.) They don't provide room service unlesss you request/pay for it during your stay. 1 x week. No ice machine! But you can make your own in your own apartment sized fridge. Would definitely stay here again.

By on Nov 19, 2016

Review comment responded on Nov 21, 2016

Thank you for posting your kind review of Extended Stay America - Orange County - John Wayne Airport. We are happy that you liked our friendly associates, convenient location which was perfect for your needs and your well-equipped room as well. It was a pleasure to have you as our guest, and we look forward to your next stay with us soon. Sincerely, General Manager

4
Everyone

This Extended Stay at SNA is a basic hotel with all the essentials you need like clean room, soft comfy bed and kitchen to store some of the leftover meals brought back from our excursions in the area. It's in a nice quiet area even tho the airport was nearby. Only problem we had was when my husband turned to turn the heater on, the room filled with dust and smoke. We were told that due to the warm weather lately, heaters had not been used in quite a while. We would definitely come back when we're in the area again!

By , from Houston on Nov 15, 2016

Review comment responded on Nov 17, 2016

Thank you for selecting Extended Stay America - Orange County - John Wayne Airport. We are glad you and your husband had a pleasant stay with us and we appreciate your nice comments about our quiet location and our clean suites with the convenience of a kitchen. However, we apologize for the inconvenience you experienced with the heater. We value your business and look forward to serving you again. Sincerely, General Manager

4

great room for the price

Everyone

The room was clean & comfortable. We checked in just before 5pm & were unable to get the king bed I reserved since they were sold out. The hotel staff was very nice &.able to accommodate a late check-out with no hassle.

By , from So Cal on Oct 24, 2016

Review comment responded on Oct 26, 2016

Thank you for sharing a review about your stay at Extended Stay America Orange County - John Wayne Airport. We love reading that you felt you got a great deal by choosing to stay with us. It’s also good to know our staff made such a great impression and that your room was comfortable and our location perfect for your needs. We appreciate you being our guest and look forward to being of service to you again! Sincerely, General Manager

4

had everthing you need except a workout room

Everyone

Very clean which is number one. Close to freeway and shops. Would have been nice to have utensils and cups or plates already in kitchenette in room. You have to ask front desk for what you need specifically. there's no pool or fitness room.

By , from m on Jul 7, 2016

Review comment responded on Jul 11, 2016

Thank you for choosing to stay at Extended Stay America Orange County - John Wayne Airport during your visit to our area. We are delighted to hear you had an enjoyable stay, and our location close to freeway and shopping outlets was perfect for your needs. We keep the kitchenware at the front desk to ensure cleanliness, so we are sorry for any inconvenience caused in this regard. We appreciate you being our guest and look forward to welcoming you back! Sincerely, General Manager

4

nice hotel for a family

Families

After reading the reviews, I was a little leery about customer service. I decided to stay because of location and it was only one night. We were welcomed very warmly and had no issues with customer service.

By on Mar 10, 2016