Traditional Room, 1 King Bed
from $102
Sheraton Ontario Airport Hotel
3.5 out of 5.0
3.8
out of 5
Average Guest Review
See all 29 reviews
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Recent guest reviews
Great location and staff was very nice Lovely breakfast to get us moving Clean comfortable Gotta love the pool
The room and even outside of the hotel looks great, however the beds are old you can feel the springs in the bed. There really wasn't anything to brag about. In our reservation we had a complimentary breakfast. When we went to go eat the morning of check out we were asked if we either had a voucher or if we were going to pay. This kind of set the mood for the morning off on the wrong foot being that we shouldn't have to worry about having to "prove it" after we've already grabbed our food. When i explained to the hostess that it came with our room she said "oh ok I'll ask the front desk." She comes back and says we have to pay. Now i go to the front desk because now im annoyed and she says "oh yes i see it" so you can see it now but when this lady who works here asked you, you didnt see it? The point of this is the hostess than looks at us with a disgusted look. We have money to pay for it but if it shows it comes with the room why would I pay? So this whole incident ruined my breakfast (which wasn't great anyways) but made me feel as if I was being looked down on. I'll stay at the Embassy suites next time.. I just wanted an out door pool but I will pass if thats the customer service we get.
Very convenient amenities and transportation. What wowed me was the scenic mountain view opening the curtains the next morning.
Great location, clean, and safe. The only dislike was the in room WiFi. There is usually a $8.95 daily charge, but was waived with a winter promotion. It was so slow it could not be used. If I did have to pay for the WiFi, I would have complained loudly.
Room was cold and didn't have proper heating, the shuttle was disappointing (difficult for a handicapped person to use), the hot tub was filthy with debris and worms.
Hotel was a nice stay. The toilet was noisey when it flushed and you had to hold it to make it go down. But overall a very comfortable stay.
Service was very courtesous and helpful. Room service was very quick
This was the best place I have stayed in while visiting southern California. Easy directions from the Ontario Airport. My room was very clean and comfortable. I stayed here for eight nights and received vouchers for $5.00 off meals in the hotel restaurant for being 'green' - not having my room cleaned and linens changed daily. There was only me and I was there eight or nine hours of the day (night). I was gone the rest of the time. Regardless of my leaving and returning time of day, I was always welcomed sincerely, and asked if they could help me with anything. I was dealing with a family emergency and appreciated their helpfulness.
The hotel is nice in that it has a restaurant and bar on site with a nice gym which I used. However the place needs a deep cleaning and some maintenance. For example, my room seemed clean but the devil is in the details. After being there a little while I noticed that the front of the tub had been slopped by a dirty mop, possibly multiple times, and it had not been cleaned and the ironing board was being held up by a device that was not appropriate for the board and was coming out of the wall. I was in a room over the restaurant and banquet room. There was a private party with a DJ so loud it rocked my room with the thump of the bass for hours. When I went to have dinner in the restaurant the party was a wall away and it was very loud there too. Not a place for a nice relaxing meal. The food was pretty good though. There were also lots of very loud children screaming and yelling in the pool which is just outside the restaurant and my room window so I didn't use the pool. I was alone for this trip and feeling pretty low key so none of this upset me but I could see that it may have under different circumstances. I used the computer in the business area too. The first chair was wobbly because a foot was missing from one leg. When I switched chairs it basically collapsed in the middle due to inadequate padding and my legs went to sleep. Also the computers are on 2 levels but only had chairs for the higher level. Details.
Very prompt check in, and despite my very early arrival (9:15am) the room was very nice, clean and ready for me. I enjoyed a peace morning making business calls after a very tasty special order breakfast in the cafe. The grounds including pool and entry are very nice, as is the restaurant. Very courteous and helpful staff.
If club floor access means rooms smaller than Motel 6 for 3 times the price then they hit it spot on. I feel like I wasted my money and time especially after making a reservation with the front desk to upgrade to a larger room and they mysteriously lost it and offered a weak apology under her breath. I will never stay at a Sheraton again.
Clean room and quiet surroundings. Staff are friendly and attentive. Room is kind of old schools might need a bit upgrade. Price is cheaper than reg. Same level hotels chains but room is smaller also. Will come back for business trip. Recommended for 1 night business trip close to airport and Restaurants.
Hotel is quite lovely. Staff is overall welcoming. The location was perfectly close to the airport.
It was alright. They're staff was friendly buy they overcharged me and when I tried to talk to they're accounting department they weren't able to answer or answer my questions.
Stayed there for 3 nights on business. The hotel staff was helpful and friendly. Rooms were clean and comfortable.
we checked in everything was fine. we left for our families hame, when it was time to go to the room for some rest there was a very loud party going on. we requested and recieved another room. mind you this was at 10:00 at night. when we went to the other room there were dogs barking like crazy. so we asked for another room . they gave us another room and when we got that room you could hear the people next door talking and they were just talking not loud or yelling they were just having a normal conversation. we just turned the tv up louder and tried our best to sleep. my wife had a very hard time sleeping cause the air conditoner was not working properly. we like to have the fan on to circulate the air and it kept going off. the bed was lumpy also. other than that the employees were great and teh rooms were clean. they just need to be insulated better for noise reduction.
Clean hotel. Staff was very helpful and nice. Great location if you are flying out of ONT airport. Close to highways and easy access to LA. Rooms are comfortable (may want to bring you own pillows if you don't like ultra soft pillows). Wi-Fi access was very limited and you must log in every time to access the internet. It would have been a lot better if room had a small frigde to store water, etc. Hotel charges $3 for a bottle of water.
What I liked - 1 mile from Ontario Airport so my too early flight home was simple for my early brain. I dropped off my rental car the night before and the hotel picked me up within 10 minutes of my call...and took me to the airport at 4:30AM the next day...immediately upon my request for the shuttle. The room clean, the sheets and cover were soft and gave me a good sleep. The noise of a partying duo of young women next door was the only irritiation re noise. I would stay here again. I did not eat in the hotel so I can't give feedback.
Thre room was great, it was very clean and comfortable. I was able to relax and get some rest. It would have been nice to have had a dvd player. I took the liberty take some dvds but could not watch them. This would have to be the second best hotel I've been to.
Loved the hotel. Very friendly staff. I had my room changed to a better one. Apperantly there was a dog show ans the carpets on the floor they were going to put me were wet so I was upgraded to a better room without having to pay more. The room was great. Room service was wonderful. :Loved my stay.
Hotel highlights
- Free WiFi in public areas
- Free parking
- Onsite dining
- Free airport shuttle
Located within a leisurely stroll of Ontario Convention Center, Sheraton Ontario Airport Hotel is within a few miles (5 km) of Museum of History and Art. This 164-room, 3.5-star hotel has a restaurant, an outdoor pool, and a 24-hour fitness center. It's near the airport and also close to Pacific Electric Trail and Citizens Business Bank Arena.
Dining
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start your day off with breakfast, available for a fee.
Rooms
All 164 air-conditioned rooms feature coffee makers, free weekday newspapers, and free local calls. Guests can expect to find WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include free bottled water, ironing boards, and desks.
Property features
At Sheraton Ontario Airport Hotel, guests enjoy features like an outdoor pool, a 24-hour fitness center, and a spa tub. There's free parking, as well as a free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 4 meeting rooms, and a 24-hour business center.
Guest reviews for Sheraton Ontario Airport Hotel
return to home
Everyone
Great location and staff was very nice Lovely breakfast to get us moving Clean comfortable Gotta love the pool
not worth the price of the room...
Everyone
The room and even outside of the hotel looks great, however the beds are old you can feel the springs in the bed. There really wasn't anything to brag about. In our reservation we had a complimentary breakfast. When we went to go eat the morning of check out we were asked if we either had a voucher or if we were going to pay. This kind of set the mood for the morning off on the wrong foot being that we shouldn't have to worry about having to "prove it" after we've already grabbed our food. When i explained to the hostess that it came with our room she said "oh ok I'll ask the front desk." She comes back and says we have to pay. Now i go to the front desk because now im annoyed and she says "oh yes i see it" so you can see it now but when this lady who works here asked you, you didnt see it? The point of this is the hostess than looks at us with a disgusted look. We have money to pay for it but if it shows it comes with the room why would I pay? So this whole incident ruined my breakfast (which wasn't great anyways) but made me feel as if I was being looked down on. I'll stay at the Embassy suites next time.. I just wanted an out door pool but I will pass if thats the customer service we get.
Review comment
Chelsea responded on Jun 2, 2017
Ms. Connie, Thank you for taking the time to share your recent experience at the Sheraton Ontario Airport Hotel. We are saddened to hear that some areas of your stay were not exceptional. I have share your feedback with both the Food and Beverage, as well as the Front Office Managers, to ensure that this is an isolated situation. Please allow us another opportunity to share a different experience the next time you find yourself in the Ontario area.
only 2 exits from ontario airport
Everyone
Very convenient amenities and transportation. What wowed me was the scenic mountain view opening the curtains the next morning.
Review comment
Heidy Rodas responded on Mar 8, 2017
Dear guest - Thank you for providing your feedback as to your recent stay with us. Your feedback is greatly appreciated. We hope to have the opportunity to accommodate you in the near future.
convenient to i-10
Everyone
Great location, clean, and safe. The only dislike was the in room WiFi. There is usually a $8.95 daily charge, but was waived with a winter promotion. It was so slow it could not be used. If I did have to pay for the WiFi, I would have complained loudly.
not what we expected
Everyone
Room was cold and didn't have proper heating, the shuttle was disappointing (difficult for a handicapped person to use), the hot tub was filthy with debris and worms.
nice
Everyone
Hotel was a nice stay. The toilet was noisey when it flushed and you had to hold it to make it go down. But overall a very comfortable stay.
Review comment
Heidy R responded on Nov 14, 2016
Valued Guest - Your feedback is greatly appreciated. We strive to provide a comfortable stay and are glad that you were able to experience it. We hope to see you again soon!
Everyone
Service was very courtesous and helpful. Room service was very quick
Review comment
Heidy Rodas responded on Oct 12, 2016
Dear Guest - Thank you for your feedback. Our goal is to ensure our guest have a good experience while staying with us. We hope you will visit us again soon!
friendliest staff around
Everyone
This was the best place I have stayed in while visiting southern California. Easy directions from the Ontario Airport. My room was very clean and comfortable. I stayed here for eight nights and received vouchers for $5.00 off meals in the hotel restaurant for being 'green' - not having my room cleaned and linens changed daily. There was only me and I was there eight or nine hours of the day (night). I was gone the rest of the time. Regardless of my leaving and returning time of day, I was always welcomed sincerely, and asked if they could help me with anything. I was dealing with a family emergency and appreciated their helpfulness.
needs some maintenance
Everyone
The hotel is nice in that it has a restaurant and bar on site with a nice gym which I used. However the place needs a deep cleaning and some maintenance. For example, my room seemed clean but the devil is in the details. After being there a little while I noticed that the front of the tub had been slopped by a dirty mop, possibly multiple times, and it had not been cleaned and the ironing board was being held up by a device that was not appropriate for the board and was coming out of the wall. I was in a room over the restaurant and banquet room. There was a private party with a DJ so loud it rocked my room with the thump of the bass for hours. When I went to have dinner in the restaurant the party was a wall away and it was very loud there too. Not a place for a nice relaxing meal. The food was pretty good though. There were also lots of very loud children screaming and yelling in the pool which is just outside the restaurant and my room window so I didn't use the pool. I was alone for this trip and feeling pretty low key so none of this upset me but I could see that it may have under different circumstances. I used the computer in the business area too. The first chair was wobbly because a foot was missing from one leg. When I switched chairs it basically collapsed in the middle due to inadequate padding and my legs went to sleep. Also the computers are on 2 levels but only had chairs for the higher level. Details.
visiting local relatives, and close to airport.
BusinessTravelers
Very prompt check in, and despite my very early arrival (9:15am) the room was very nice, clean and ready for me. I enjoyed a peace morning making business calls after a very tasty special order breakfast in the cafe. The grounds including pool and entry are very nice, as is the restaurant. Very courteous and helpful staff.
Review comment
Ingrid Zaragoza; Guest Services responded on Jun 15, 2016
I would like to first thank you for taking the time to review your stay with us. Here at the Sheraton Ontario Airport Hotel we strive to provide a comfortable yet exciting experience for our guests. I am very glad to see that you truly enjoyed your stay and all of the positive comments you provide for us. We are truly proud to have had you at our location and look forward to serving you once again.
Thank you so much for your kind review! We hope to see you again soon!