Sheraton Ontario Airport Hotel3.5 out of 5.0
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Recent guest reviews
Very convenient amenities and transportation. What wowed me was the scenic mountain view opening the curtains the next morning.
Great location, clean, and safe. The only dislike was the in room WiFi. There is usually a $8.95 daily charge, but was waived with a winter promotion. It was so slow it could not be used. If I did have to pay for the WiFi, I would have complained loudly.
Room was cold and didn't have proper heating, the shuttle was disappointing (difficult for a handicapped person to use), the hot tub was filthy with debris and worms.
Hotel was a nice stay. The toilet was noisey when it flushed and you had to hold it to make it go down. But overall a very comfortable stay.
Service was very courtesous and helpful. Room service was very quick
This was the best place I have stayed in while visiting southern California. Easy directions from the Ontario Airport. My room was very clean and comfortable. I stayed here for eight nights and received vouchers for $5.00 off meals in the hotel restaurant for being 'green' - not having my room cleaned and linens changed daily. There was only me and I was there eight or nine hours of the day (night). I was gone the rest of the time. Regardless of my leaving and returning time of day, I was always welcomed sincerely, and asked if they could help me with anything. I was dealing with a family emergency and appreciated their helpfulness.
The hotel is nice in that it has a restaurant and bar on site with a nice gym which I used. However the place needs a deep cleaning and some maintenance. For example, my room seemed clean but the devil is in the details. After being there a little while I noticed that the front of the tub had been slopped by a dirty mop, possibly multiple times, and it had not been cleaned and the ironing board was being held up by a device that was not appropriate for the board and was coming out of the wall. I was in a room over the restaurant and banquet room. There was a private party with a DJ so loud it rocked my room with the thump of the bass for hours. When I went to have dinner in the restaurant the party was a wall away and it was very loud there too. Not a place for a nice relaxing meal. The food was pretty good though. There were also lots of very loud children screaming and yelling in the pool which is just outside the restaurant and my room window so I didn't use the pool. I was alone for this trip and feeling pretty low key so none of this upset me but I could see that it may have under different circumstances. I used the computer in the business area too. The first chair was wobbly because a foot was missing from one leg. When I switched chairs it basically collapsed in the middle due to inadequate padding and my legs went to sleep. Also the computers are on 2 levels but only had chairs for the higher level. Details.
Very prompt check in, and despite my very early arrival (9:15am) the room was very nice, clean and ready for me. I enjoyed a peace morning making business calls after a very tasty special order breakfast in the cafe. The grounds including pool and entry are very nice, as is the restaurant. Very courteous and helpful staff.
If club floor access means rooms smaller than Motel 6 for 3 times the price then they hit it spot on. I feel like I wasted my money and time especially after making a reservation with the front desk to upgrade to a larger room and they mysteriously lost it and offered a weak apology under her breath. I will never stay at a Sheraton again.
Clean room and quiet surroundings. Staff are friendly and attentive. Room is kind of old schools might need a bit upgrade. Price is cheaper than reg. Same level hotels chains but room is smaller also. Will come back for business trip. Recommended for 1 night business trip close to airport and Restaurants.
Hotel is quite lovely. Staff is overall welcoming. The location was perfectly close to the airport.
It was alright. They're staff was friendly buy they overcharged me and when I tried to talk to they're accounting department they weren't able to answer or answer my questions.
Stayed there for 3 nights on business. The hotel staff was helpful and friendly. Rooms were clean and comfortable.
we checked in everything was fine. we left for our families hame, when it was time to go to the room for some rest there was a very loud party going on. we requested and recieved another room. mind you this was at 10:00 at night. when we went to the other room there were dogs barking like crazy. so we asked for another room . they gave us another room and when we got that room you could hear the people next door talking and they were just talking not loud or yelling they were just having a normal conversation. we just turned the tv up louder and tried our best to sleep. my wife had a very hard time sleeping cause the air conditoner was not working properly. we like to have the fan on to circulate the air and it kept going off. the bed was lumpy also. other than that the employees were great and teh rooms were clean. they just need to be insulated better for noise reduction.
Clean hotel. Staff was very helpful and nice. Great location if you are flying out of ONT airport. Close to highways and easy access to LA. Rooms are comfortable (may want to bring you own pillows if you don't like ultra soft pillows). Wi-Fi access was very limited and you must log in every time to access the internet. It would have been a lot better if room had a small frigde to store water, etc. Hotel charges $3 for a bottle of water.
What I liked - 1 mile from Ontario Airport so my too early flight home was simple for my early brain. I dropped off my rental car the night before and the hotel picked me up within 10 minutes of my call...and took me to the airport at 4:30AM the next day...immediately upon my request for the shuttle. The room clean, the sheets and cover were soft and gave me a good sleep. The noise of a partying duo of young women next door was the only irritiation re noise. I would stay here again. I did not eat in the hotel so I can't give feedback.
Thre room was great, it was very clean and comfortable. I was able to relax and get some rest. It would have been nice to have had a dvd player. I took the liberty take some dvds but could not watch them. This would have to be the second best hotel I've been to.
Loved the hotel. Very friendly staff. I had my room changed to a better one. Apperantly there was a dog show ans the carpets on the floor they were going to put me were wet so I was upgraded to a better room without having to pay more. The room was great. Room service was wonderful. :Loved my stay.
overall, i was not happy with the stay at the sheraton. to think for it being so much a night we would at least get free wifi. we didn't get complimentary breakfast, there was only one water bottle in the room and no closet. the room smelled funny when we arrived too. i would've enjoyed it more if the staff would've been a little more friendly perhaps greet us as we walk in or out and thank us for staying with them or help us with luggage. i guess the only thing i liked about this hotel was the location because it was pretty close to the places we were visiting.
I travel for business many times in a month. The best price for the best hotel is always important. When I booked this hotel it was the best price for this class hotel and it was right next to the Ontario airport with a 24 hours (on demand) shuttle! Slept well and with and easy ride to the airport... off to my next hotel :)
Located within a leisurely stroll of Ontario Convention Center, Sheraton Ontario Airport Hotel is within a few miles (5 km) of Museum of History and Art. This 164-room, 3.5-star hotel has a restaurant, an outdoor pool, and a 24-hour fitness center. It's near the airport and also close to Pacific Electric Trail and Citizens Business Bank Arena.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start your day off with breakfast, available for a fee.
All 164 air-conditioned rooms feature coffee makers, free weekday newspapers, and free local calls. Guests can expect to find WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include free bottled water, ironing boards, and desks.
At Sheraton Ontario Airport Hotel, guests enjoy features like an outdoor pool, a 24-hour fitness center, and a spa tub. There's free parking, as well as a free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 4 meeting rooms, and a 24-hour business center.