I was checked into another persons room. Immediately went back to the front desk to notify of the mistake. The lady didn’t remember me checking in (literally 2 minutes ago). Made me feel like it was my mistake. Place was not the cleanest.
Convenient location one hour from RIC, friendly staff
My room was not cleaned. There was used soap in the shower with short hairs all over. Urin on the floor next to the toilet along with short hairs. Someone left their socks and boxers in the drawer. The trashcan had trash in it before I could use. When explaining the situation to the female manager she became extremely rude and said she needed proof then hung up in my ear. I took videos of my room then took it down to front desk and yet she still tried to brush me off and was rude. She did absolutely nothing to fix the issue so I'll be filing a complaint with cooperate. I ended up cleaning up the mess because I had a funeral to attend.
For the price it was definitely worth it. The staff was very friendly and informative. The hotel you can tell there were renovations and again for the price it did meet expectations. Even housekeeping was good the rooms were clean. The location was convenient to many restaurants and stores.
This property wasn’t what I thought it was at all. Now the hotel has undergone a slight renovation however the door. Knobs are still old, the floor was redone, new beds and room furniture, but the bathroom still has a cheap feel. Shower, toilet, sink is old . The bathroom door didn’t close. There was a ring around the shower head. And the People stomped and talked loud all night as well as the guest across the hall. You could hear the entire conversation. I won’t stay here again!
no shower curtain,but room was nice, had good nights sleep.
Everything was perfect, clean and nice room. good area....
I stayed two nights for a trip to the area. I was looking for something economical that included a refrigerator and microwave and this fit the bill nicely. Pluses were the breakfast and parking and friendly staff. Minuses were the overall comfort of the room. Somehow my room was always damp and eventually everything I kept in there was damp as well. I did have the ac on. The floors in the rooms had some kind of odd substance on them and were quite slippery. There were some nice updates to the room and the room was very large, but you could tell that the building is just quite old. The cleaning staff was hit or miss...one day it was quite good and the next the bed was barely made and the towels not all replaced. I didn’t use the pool but it looked well kept and clean. The breakfast was very good with lots of options. I would stay here again if I needed an economical place where I wasn’t expecting to spend much time in my room...though hopefully the dampness was just unique to the room I was in.
I stayed at this facility last year. Wow!!! what a difference - the attentiveness of the Staff and the continental breakfast. Keep improving.....
This was our second year staying at BW for the Ministers Conference. The room was as expected. The carpet in the hallway look like it needed to be vacuum. Other than that we had a pleasant stay. We were provided a bag of popcoyand a cookie at checkin which was a nice jesture.
What I reserved wasn’t available to me and I was listed under someone else’s address. My sister had to sleep on a cot versus the queen size bed I’d originally booked.
It was a very good stay, I really had a good stay,that's all thank u
Hotel is very close to shopping centers. Check-in was quick and Rooms were comfortable. It is difficult to get a place to sit if there are many people for the morning breakfast.
Great Location. The hotel is old, dingy carpet that needs to be replaced and had a smell. The safe in the room does not work. No air conditioning in the hallway, very hot. The room needs repair and updates. The toilet holder was detached from the wall. Overall not a well kept up hotel. Would not stay there again.
I can’t believe this hotel added a cost (tax) for the hotel safe that I didn’t request…..the safe is a part of the room furniture items. The night manager was away from the desk, not on the property, for over 40 minutes and it wasn't even 9 PM.
The night staff is undermanned. The front desk went uncovered for approximately 20 minutes and it wasn't even 9 pm. Due to the heat (temperature) in the Hampton, Virginia area during the week of 25 to 27 July - the hotel failed to keep ice water available for customers coming and going. Finally, Best Western attempted to add a hidden charge to the my billing. I was being charged for the room safe.....I've never used a room safe within a hotel and after a major News report showing how the room safe really isn't safe, why would anyone use one. A $1 charge daily doesn't seem a lot, but when you count number of rooms within the facility that's booked it could be $72 to $92 a night or $360 to $460 over a five days. Shame Shame Shame Best Western.
Has all the basics one could need. Really good location for an event i attended.
If your just looking for a questionable clean bed and shower this will do.
Best Western Hampton Coliseum Inn places you in Coliseum Central, within a leisurely stroll of popular sights such as Hampton Roads Convention Center and Hampton Coliseum. This hotel has 65 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6:00 AM to 9:00 AM.
Best Western Hampton Coliseum Inn's 65 air-conditioned rooms provide microwaves, coffee makers, and free local calls. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Safes, ironing boards, and desks are also available.
Best Western Hampton Coliseum Inn features a gym, free WiFi in public areas, and a 24-hour business center. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a seasonal outdoor pool, express check-in, and express check-out.
I was checked into another persons room. Immediately went back to the front desk to notify of the mistake. The lady didn’t remember me checking in (literally 2 minutes ago). Made me feel like it was my mistake. Place was not the cleanest.
Convenient location one hour from RIC, friendly staff
My room was not cleaned. There was used soap in the shower with short hairs all over. Urin on the floor next to the toilet along with short hairs. Someone left their socks and boxers in the drawer. The trashcan had trash in it before I could use. When explaining the situation to the female manager she became extremely rude and said she needed proof then hung up in my ear. I took videos of my room then took it down to front desk and yet she still tried to brush me off and was rude. She did absolutely nothing to fix the issue so I'll be filing a complaint with cooperate. I ended up cleaning up the mess because I had a funeral to attend.
For the price it was definitely worth it. The staff was very friendly and informative. The hotel you can tell there were renovations and again for the price it did meet expectations. Even housekeeping was good the rooms were clean. The location was convenient to many restaurants and stores.
Hello Michi! Thank you so much for your wonderful review about your stay with us! We are so glad you enjoyed your stay. I hope the next time you are back in the Hampton area, you will stay with us again!
This property wasn’t what I thought it was at all. Now the hotel has undergone a slight renovation however the door. Knobs are still old, the floor was redone, new beds and room furniture, but the bathroom still has a cheap feel. Shower, toilet, sink is old . The bathroom door didn’t close. There was a ring around the shower head. And the People stomped and talked loud all night as well as the guest across the hall. You could hear the entire conversation. I won’t stay here again!
Dear RLeonard, Thank you for your feedback. We will use it to improve on our services. We hope that you will stay with us another time and let us serve you better. Sincerely,
no shower curtain,but room was nice, had good nights sleep.
Dear guest, Thank you for your feedback. We hope to serve you again soon. Best wishes,
Everything was perfect, clean and nice room. good area....
Dear guest, Thank you for your kind review. We are happy that you had a comfortable stay and hope to serve you again soon! Best wishes,
Dear guest, We appreciate your time and look forward to serving you again! Best wishes
Dear guest Please contact us with your information so we may see why you didn’t have a good experience. Best wishes
I stayed two nights for a trip to the area. I was looking for something economical that included a refrigerator and microwave and this fit the bill nicely. Pluses were the breakfast and parking and friendly staff. Minuses were the overall comfort of the room. Somehow my room was always damp and eventually everything I kept in there was damp as well. I did have the ac on. The floors in the rooms had some kind of odd substance on them and were quite slippery. There were some nice updates to the room and the room was very large, but you could tell that the building is just quite old. The cleaning staff was hit or miss...one day it was quite good and the next the bed was barely made and the towels not all replaced. I didn’t use the pool but it looked well kept and clean. The breakfast was very good with lots of options. I would stay here again if I needed an economical place where I wasn’t expecting to spend much time in my room...though hopefully the dampness was just unique to the room I was in.
Dear Greta, Thank you for staying with us and for your feedback. We use our guests’ feedback to improve on our services in an effort to provide a good customer care to our valued guests. We hope to serve you again soon. Best wishes.
Thank you so much for your recent stay and for your lovely feedback. We're so glad to know you enjoyed our friendly staff and our great central location. We hope to welcome you back on a future visit to the Hampton/RIC area. Sincerely, Susan