The property representative at the time of check in provided poor service as they overbooked the room that I paid for weeks before check in. I was lied to as the rep told me the room I was being provided was a king when in fact it was a queen room. The room is extremely small.
Located in Manhattan, Redford Hotel is within a mile (2 km) of popular sights such as New York University and 5th Avenue. This 32-room, 3.5-star hotel welcomes guests with conveniences like free in-room WiFi, concierge services, and a terrace.
Redford Hotel's 32 air-conditioned rooms provide phones and desks. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries.
At Redford Hotel, guests have access to free WiFi in public areas and a terrace. The 24-hour front desk has staff standing by to help with securing valuables and concierge services.
The property representative at the time of check in provided poor service as they overbooked the room that I paid for weeks before check in. I was lied to as the rep told me the room I was being provided was a king when in fact it was a queen room. The room is extremely small.
Dear T, Thank you for taking the time to post a review. Apologies regarding the situation during your stay. I was not able to meet with you personally but would like to discuss this matter further. Please reach out to me personally, I would love the pleasure of speaking with you via phone. Regards, Ryan Gonzalez Supervisor