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Recent guest reviews

Great boutique hotel. Staff was friendly and helpful!

I had an amazing time at Hotel Indigo. I’m a long-time NY-er but I live out of state now, so I’ve had to stay at many hotels when I come home to visit, and Hotel Indigo has been by far the BEST one I’ve stayed at yet. First of all, the view from my room was cinematic. It was amazing to wake up and go to bed to the serene NYC skyline. On top of that, the room wasn’t claustrophobic and small. It was spacious, clean, and elegantly designed. And to make matters even better, it’s right in the middle of everything worth going to in LES. Katz’s is like a few steps away, what more could you want?! I’ll definitely be coming back with my daughter later this year.

Love this hotel

I traveled with my husband and toddler during the holidays; we have stayed in the LES multiple times, but this was my first stay at this hotel. Our room had 2 queen beds, and the room was very spacious. The room appeared clean on first glance. To prevent my daughter from rolling off the bed, we pushed one bed against the wall, and found quite a bit of hair, dust and a cup insert for a bra behind that bed. I’m sure it happens in many places, you just never see it, for what it’s worth, there was quite a bit of accumulation. The room had a very nice view. The shower was nice with good water pressure and toiletries were provided. Upon check in we were given a list of things the hotel included that were part of the additional fee they charge. There was a mini fridge in the room, but the price of drinks were very expensive; our $20 credit got us one beer and a sparkling juice. The fridge cannot be used to store any personal things as it’s weight sensitive and whatever you remove you are charged for. We were also given a promo code for a Citi bike rental that is included, but the coupon had expired the year prior. I addressed this with the front desk and was told that it is still valid and they do not expire. Upon trying to rent a bike and use it, it had expired and would not be accepted . So these coupons are not valid currently, although supposedly included. Overall, this is a nice hotel and I would stay again in the future.

Very clean. Great showers. Beautiful views. Great rooftop bar/lounge (drinks very expensive though). Staff was welcoming and helpful.

Great staff, beautiful property in a fun area.

They did not let me check in on time. They did not give me any of the bar credits or drink credits. They were not nice at all. Barely delivered what was promised. There are many other hotels in the area DO NOT GO HERE!

Great location, large rooms for NYC. Clean, simple and comfortable beds. Would definitely stay here again. Inexpensive and a good value.

View on the 12th floor was outstanding!!

Check in process with long line and the conceirge did not address the fees included within the cost of the hotel.

Awesome location, roomy room especially for NYC. Will always stay here.

It was very nice and staff was super friendly. My husband and I booked a random one night stay to be closer to our children.

Clean property! Great location! Gracious and very helpful staff! I’ll stay again!!

Very upscale trendy vibe. Super clean. Friendly organized staff

Ludlow Street New York NY

Hotel highlights

  • Walking distance to New York University
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Manhattan, Hotel Indigo Lower East Side New York, an IHG Hotel is within a few miles (5 km) of popular sights such as Brooklyn Bridge and Empire State Building. This 4.5-star hotel has 294 guestrooms and offers conveniences like 2 restaurants, free in-room WiFi, and a gym.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe.


Rooms

46-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Beds sport Frette Italian sheets and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Minibars, coffee makers, and free local calls are other standard amenities.


Property features

Guests of Hotel Indigo Lower East Side New York, an IHG Hotel enjoy a gym, free WiFi in public areas, and conference space. Self parking is offered for USD 75.00 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a 24-hour business center, a seasonal outdoor pool, and coffee/tea in a common area.

Room options

Standard Room, 1 King Bed, City View (Mid Floor)

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible (Mobil, Roll Shower)

1 King Bed | Sleeps 2

Standard Room, 1 Queen Bed, City View

1 Queen Bed | Sleeps 2

Room (Walk-In Shower)

1 King Bed | 1 Queen Bed | Sleeps 2

Guest reviews for Hotel Indigo Lower East Side New York, an IHG Hotel

Everyone (22) Couples (8) Family (10)
5
Family

Great boutique hotel. Staff was friendly and helpful!

By on Jul 12, 2022

5
Partner Couples

I had an amazing time at Hotel Indigo. I’m a long-time NY-er but I live out of state now, so I’ve had to stay at many hotels when I come home to visit, and Hotel Indigo has been by far the BEST one I’ve stayed at yet. First of all, the view from my room was cinematic. It was amazing to wake up and go to bed to the serene NYC skyline. On top of that, the room wasn’t claustrophobic and small. It was spacious, clean, and elegantly designed. And to make matters even better, it’s right in the middle of everything worth going to in LES. Katz’s is like a few steps away, what more could you want?! I’ll definitely be coming back with my daughter later this year.

By on Apr 18, 2022

Review comment responded on Apr 23, 2022

Hello Charles! Thank you for this detailed review of you stay with us this past week. We are thrilled to hear you enjoyed so much about your stay. We look forward to hosting you and your daughter before the year ends!

5
Business Business

Love this hotel

By on Mar 1, 2022

Review comment responded on Mar 2, 2022

Thank you so much!!! We loved having you and hope to see you again!

4
Family with small children

I traveled with my husband and toddler during the holidays; we have stayed in the LES multiple times, but this was my first stay at this hotel. Our room had 2 queen beds, and the room was very spacious. The room appeared clean on first glance. To prevent my daughter from rolling off the bed, we pushed one bed against the wall, and found quite a bit of hair, dust and a cup insert for a bra behind that bed. I’m sure it happens in many places, you just never see it, for what it’s worth, there was quite a bit of accumulation. The room had a very nice view. The shower was nice with good water pressure and toiletries were provided. Upon check in we were given a list of things the hotel included that were part of the additional fee they charge. There was a mini fridge in the room, but the price of drinks were very expensive; our $20 credit got us one beer and a sparkling juice. The fridge cannot be used to store any personal things as it’s weight sensitive and whatever you remove you are charged for. We were also given a promo code for a Citi bike rental that is included, but the coupon had expired the year prior. I addressed this with the front desk and was told that it is still valid and they do not expire. Upon trying to rent a bike and use it, it had expired and would not be accepted . So these coupons are not valid currently, although supposedly included. Overall, this is a nice hotel and I would stay again in the future.

By on Feb 8, 2022

Review comment responded on Feb 9, 2022

Hello Pamela, Thank you for choosing Hotel Indigo Lower East Side New York on your recent visit during the holidays. We apologize for the cleanliness issue you encountered as well as the issue you ran into with the Citibike passes. Rest assured, we will address with our Housekeeping and Front Desk team to ensure it does not happen again. We look forward to connecting with you further to look more closely at the details of your stay. Thank you for staying with us and sharing your review. We hope to hear from you soon.

5
Partner Couples

Very clean. Great showers. Beautiful views. Great rooftop bar/lounge (drinks very expensive though). Staff was welcoming and helpful.

By on Jan 18, 2022

Review comment responded on Jan 18, 2022

Thank you for this positive feedback. We are thrilled to learn you enjoy your stay and look forward to hosting you in the future.

5
Family

Great staff, beautiful property in a fun area.

By on Nov 15, 2021

Review comment responded on Nov 28, 2021

Greetings and thank you for the positive review. We look forward to hosting you in the future!

3
Everyone

By on Aug 11, 2021

1
Friends

They did not let me check in on time. They did not give me any of the bar credits or drink credits. They were not nice at all. Barely delivered what was promised. There are many other hotels in the area DO NOT GO HERE!

By on Jul 30, 2021

4
Everyone

Great location, large rooms for NYC. Clean, simple and comfortable beds. Would definitely stay here again. Inexpensive and a good value.

By on Jul 28, 2021

5
Family

View on the 12th floor was outstanding!!

By on Jun 7, 2021

Review comment responded on Jun 9, 2021

Hello, thank you for staying at Hotel Indigo! We're so happy to hear you had a great stay. Thank you for sharing your feedback!

Hotel Indigo Lower East Side New York, an IHG Hotel

171 Ludlow Street, New York, NY 10002
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