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Excelsior Hotel

3.5 out of 5.0

Recent guest reviews

The hotel is older, but it is very comfortable in a classic New York way. The location is perfect, right across from the Natural History museum and a pleasant walk straight thru the park to the Met.

We were generally pleased with our stay at the Hotel Excelsior. It's a good, quiet location. The room was small, but comfortable and clean. The toilet got backed up twice, but the staff snaked it after the second time and we didn't have any further issues. The heating/cooling system worked well. The front desk staff was friendly and helpful. Housekeeping was excellent. We paid for the daily premium WiFi and that worked perfectly. The only negatives are that the room didn't have a mini-fridge or a coffee maker.

Beautiful lobby, nice room, close to Central Park and museums. Tub drained slowly during shower, but otherwise the room was very nice. We were offered free upgrade to a suite type room.

Great location near park, good restaurants and subway. Fun and delicious weekend brunch!

I wanted to take my 6 year old to New York during her winter break from school. I couldn’t afford a room near Times Square to see the celebration there. However, we had a great view of the fireworks at Central Park from our room. We loved the neighborhood around the hotel. Many restaurants to choose from and stores to stop into to get warm. We were also across the street from the American Muesum of Natural History and within a short walk to Central Park. The only con I would say about the hotel is that there was not a coffee pot in the room so once we were dressed we had to go to Starbucks down the street.

Very, very happy with check-in, room assignment, hotel staff and relatively easy on-street parking. We booked one of the suites and had room for our whole family to be comfortable. This is an older hotel in a prewar building, so it's loaded with charm but the bathrooms are small and the elevators are often pushed to capacity. Would have rated everything 5 stars except for the lack of coffee maker in the rooms - which means you have to get dressed to go to the Breakfast Room on the 2nd floor to get a cup of coffee to start the day. Other than that, it's a great hotel in a fabulous location.

Second stay at this hotel in 3 years. As expected, but the toilet seemed to be quite old and did not function well. Desk and concierge were quite helpful but the breakfast maitre d' was quite rude. Might consider getting another stationary bike for the gym.

Very comfortable and affordable accommodations.Very an attentive staff. I love the convenience of this west side location. I stayed here for the birth of my granddaughter, her ninth birthday party this weekend and dozens of times between,

One-ply toilet paper was something of a disappointment.

My daughter and I have come for 3 years now for a mother/daughter week-end in NYC. We love staying at the Excelsior and wouldn't want to stay anywhere else. It is part of what makes our week-end perfect.

Clean, bright room with a great view of a park. Room was a nice size, bigger than other hotels we've stayed. The area the hotel was is was beautiful and clean. Very close to the subway! Nice variety of local restaurants that were in the residential area. Would definitely stay here again.

The hotel staff was wonderful, moving to a different room so that we could have a better view. The room was comfortable, the bed was great, and there were many places to eat nearby. A subway stop was close to the hotel.

I like it very much but I miss a coffee machine in the room

Staff extremely friendly. Stay here every time I'm in New York!

This is a very nice old hotel in a great location. It is right across the street from the American Museum of Natural History and right next to a subway station. Near Central Park. Wonderful farmer's market with Tri-State produce and goods on Sunday right across the street. Wonderful, friendly neighborhood with many shops and places to eat. We will be back!!!

We had to extend our stay due to flight cancellation because of bad weather, we were able to keep the same room with no trouble. Staff was courteous and friendly!

Hotel is across the street from Museum of Natural History and close to Central Park with many restaurants close by.

Found this place through orbitz it was moderately priced for NYC standards. We just wanted a place to crash for the night after a Christmas party. We decided to walk, Even though subway was close enough to use. DFront desk staff were very "robotic" Gentleman at the 2nd floor breakfast who sat us was very friendly as well as the woman who sat us at the first floor restaurant.

The Excelsior was affordable and convenient on the upper west side. It has a rich elegance about it. The room was comfortable and classy. I would definitely return to this hotel next time I want to stay in Manhattan.

A well kept facility. Great breakfast buffet. Scrambled eggs not overcooked as they usually are in most buffet breakfasts

45 W 81st St New York NY

Hotel highlights

  • Close to Metropolitan Museum of Art and Lincoln Center
  • Onsite dining
  • Fitness center
  • Free children's club

Located in Upper West Side, Excelsior Hotel is within a mile (2 km) of popular sights such as Metropolitan Museum of Art and Lincoln Center. This 199-room, 3.5-star hotel has a restaurant along with conveniences like a fitness center and a free children's club. Barney's and Bloomingdale's are also near this New York hotel.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Buffet breakfast is offered for a fee each morning from 7 AM to 11 AM.


Rooms

All of Excelsior Hotel's 199 air-conditioned rooms provide free newspapers, safes, and phones. Guests can expect to find WiFi and 32-inch flat-screen TVs with satellite channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Ironing boards and desks are other standard amenities.


Property features

At Excelsior Hotel, guests have access to a fitness center, WiFi in public areas, and conference space. Self parking is available for USD 30.00 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, a free kid's club, and express check-out.

Guest reviews for Excelsior Hotel

Everyone (20) Business (51) Couples (106) Family (116) Friends (40) Other (27)
4
Everyone

The hotel is older, but it is very comfortable in a classic New York way. The location is perfect, right across from the Natural History museum and a pleasant walk straight thru the park to the Met.

By , from Dallas on Mar 28, 2018

Review comment responded on Mar 29, 2018

Thank you for taking the time to write a review on your stay with us. We are very happy you were pleased with your stay.

4
Everyone

We were generally pleased with our stay at the Hotel Excelsior. It's a good, quiet location. The room was small, but comfortable and clean. The toilet got backed up twice, but the staff snaked it after the second time and we didn't have any further issues. The heating/cooling system worked well. The front desk staff was friendly and helpful. Housekeeping was excellent. We paid for the daily premium WiFi and that worked perfectly. The only negatives are that the room didn't have a mini-fridge or a coffee maker.

By on Mar 19, 2018

Review comment responded on Mar 19, 2018

Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests are vitally important to us. We are glad you enjoyed your overall stay with us.

4

nice hotel close to central park

Everyone

Beautiful lobby, nice room, close to Central Park and museums. Tub drained slowly during shower, but otherwise the room was very nice. We were offered free upgrade to a suite type room.

By , from Detroit, MI on Feb 9, 2018

Review comment responded on Feb 9, 2018

Thank you for taking the time to write a review on your stay with us. We are very happy you were pleased with your stay.

5

nice hotel near central park

Everyone

Great location near park, good restaurants and subway. Fun and delicious weekend brunch!

By , from Lake Tahoe on Jan 9, 2018

Review comment responded on Jan 10, 2018

Thank you for your outstanding review! We are glad you enjoyed your stay with us!

5

new years short vacation.

Everyone

I wanted to take my 6 year old to New York during her winter break from school. I couldn’t afford a room near Times Square to see the celebration there. However, we had a great view of the fireworks at Central Park from our room. We loved the neighborhood around the hotel. Many restaurants to choose from and stores to stop into to get warm. We were also across the street from the American Muesum of Natural History and within a short walk to Central Park. The only con I would say about the hotel is that there was not a coffee pot in the room so once we were dressed we had to go to Starbucks down the street.

By , from Charleston, SC on Jan 4, 2018

Review comment responded on Jan 8, 2018

Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests are vitally important to us. We are glad you enjoyed your overall stay with us!

5

excellent hotel near central park

Everyone

Very, very happy with check-in, room assignment, hotel staff and relatively easy on-street parking. We booked one of the suites and had room for our whole family to be comfortable. This is an older hotel in a prewar building, so it's loaded with charm but the bathrooms are small and the elevators are often pushed to capacity. Would have rated everything 5 stars except for the lack of coffee maker in the rooms - which means you have to get dressed to go to the Breakfast Room on the 2nd floor to get a cup of coffee to start the day. Other than that, it's a great hotel in a fabulous location.

By , from Columbia, SC on Jan 3, 2018

Review comment responded on Jan 8, 2018

Thank you for your outstanding review! We are glad you enjoyed your stay with us!

4

quiet boutique hotel in manhattan

Everyone

Second stay at this hotel in 3 years. As expected, but the toilet seemed to be quite old and did not function well. Desk and concierge were quite helpful but the breakfast maitre d' was quite rude. Might consider getting another stationary bike for the gym.

By , from Toronto, Canada on Nov 21, 2017

Review comment responded on Nov 23, 2017

Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests are vitally important to us. We are happy you were pleased with your overall stay.

5

old world charm

Everyone

Very comfortable and affordable accommodations.Very an attentive staff. I love the convenience of this west side location. I stayed here for the birth of my granddaughter, her ninth birthday party this weekend and dozens of times between,

By , from Palm Beach Fl on Nov 13, 2017

Review comment responded on Nov 15, 2017

Thank you for your outstanding review! We are glad you have enjoyed all of your stays with us!

3
Everyone

One-ply toilet paper was something of a disappointment.

By on Oct 25, 2017

Review comment responded on Oct 27, 2017

Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests are vitally important to us.

5

perfect location in a charming hotel

Everyone

My daughter and I have come for 3 years now for a mother/daughter week-end in NYC. We love staying at the Excelsior and wouldn't want to stay anywhere else. It is part of what makes our week-end perfect.

By on Oct 15, 2017

Review comment responded on Oct 17, 2017

Thank you for taking the time to write a review on your stay with us. We are very happy you were pleased with your stay. Hope to see you back again soon!