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DoubleTree by Hilton Metropolitan - New York City

4.0 out of 5.0

Recent guest reviews

They charge you for luggage storage and the business center internet was not working.

I was in room 1110 and the bathroom was falling apart. Floor boards were coming off the wall as well as the wall paper

Friendly staff, comfortable beds, the nut cookies were a big hit with the kids

Poor drainage: Water was standing in the sink and tub

the rooms the comfort clean personal the best!!!! this is the best hotel for me in Manhattan especially the location is nedy the bar the pizza all all is best vickie the reception the bedt all receptionist are kind helpful i love that hotel

Our bathroom could have used some help - there was rust all in the tub and the door looked like it had been in a flood. The ceiling was peeling from maybe water condensation? There was bad rust on the door hinge. A door/hardware replacement and a tub redo is all that is needed - but, it really needs to be done. I originally thought it was blood all in the tub. Not a good first impression!

It was great! This survey is the only thing I don't like about the hotel!

Hotel in general was OK, it was the check in process that was horrible. The front desk seemed to be understaffed at the 3pm check-in time. I waited in line over half a hour only to be told my room wouldn't be ready for another hour minimum. They did give us 4 drink vouchers as compensation.

One day housekeeping came and made the beds but didn't take dirty or replace dirty towels in bathroom, empty trash etc

Large room, clean, courteous staff, great lol location

Loved that is was convenient but still a little away from the crowds.

Hotel rooms in NYC are very expensive, and still we had no closet or place to hang a coat or clothes. Room small. On the flip side, the room was clean and comfortable. Staff friendly. Doorman made sure we had a taxi. Convenient to restaurants. Short walk to Times Square, Rockefeller Plaza and Grand Central Station. Love the delicious warm cookies given to us at check-in.

Great location and friendly staff. Great beds!!!! Bathtub was outdated and had seen better days, but everything was clean.

The room was too warm for me and because it was cold we could not really do anything except turn off the fan as they do not let you turn on the AC in the winter. We tried everything to make it cooler.

We appreciated the kettle to boil water in our room for tea.

569 Lexington Ave New York NY

Hotel highlights

  • Walking distance to 5th Avenue and St. Patrick's Cathedral
  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • 24-hour fitness center

Located in Midtown, DoubleTree by Hilton Metropolitan - New York City is within a 5-minute walk of 5th Avenue and within 15 minutes of other popular attractions like St. Patrick's Cathedral. This 764-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and a 24-hour fitness center.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. For your convenience, a continental breakfast is served for a fee on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.


Rooms

A 37-inch TV comes with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include free newspapers, a laptop-compatible safe, and a phone.


Property features

DoubleTree by Hilton Metropolitan - New York City features a 24-hour fitness center, free WiFi in public areas, and conference space. Parking is available for USD 55 per night (USD 65 per day for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include a business center, express check-in, and express check-out.

Room options

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Suite, 1 King Bed, Balcony

King 1 | Sleeps 2

Standard Room, 1 King Bed

King 1 | Sleeps 2

Deluxe Room, 1 King Bed, Accessible (Roll-in Shower)

King 1 | Sleeps 2

Guest reviews for DoubleTree by Hilton Metropolitan - New York City

Everyone (63) Couples (168) Business (92) Family (99) Friends (35) Other (41)
3
Partner Couples

They charge you for luggage storage and the business center internet was not working.

By on Jun 21, 2019

3
Families

I was in room 1110 and the bathroom was falling apart. Floor boards were coming off the wall as well as the wall paper

By on Jun 18, 2019

5
Everyone

By on Jun 17, 2019

4
Families Family with small children

Friendly staff, comfortable beds, the nut cookies were a big hit with the kids

By on Jun 16, 2019

3
Everyone

By on Jun 11, 2019

1
Families

Poor drainage: Water was standing in the sink and tub

By on Jun 10, 2019

4
Business Business Travelers

the rooms the comfort clean personal the best!!!! this is the best hotel for me in Manhattan especially the location is nedy the bar the pizza all all is best vickie the reception the bedt all receptionist are kind helpful i love that hotel

By on Jun 4, 2019

4
Friends

Our bathroom could have used some help - there was rust all in the tub and the door looked like it had been in a flood. The ceiling was peeling from maybe water condensation? There was bad rust on the door hinge. A door/hardware replacement and a tub redo is all that is needed - but, it really needs to be done. I originally thought it was blood all in the tub. Not a good first impression!

By on Jun 2, 2019

4
Business Business Travelers

It was great! This survey is the only thing I don't like about the hotel!

By on May 29, 2019

2
Partner Couples

Hotel in general was OK, it was the check in process that was horrible. The front desk seemed to be understaffed at the 3pm check-in time. I waited in line over half a hour only to be told my room wouldn't be ready for another hour minimum. They did give us 4 drink vouchers as compensation.

By on May 28, 2019

DoubleTree by Hilton Metropolitan - New York City

569 Lexington Ave, New York, NY 10022