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Recent guest reviews

Excellent location walking distance to all the city’s attractions and restaurants. Hotel and room very clean and staff very helpful and friendly.

Only one elevator was working and that was ok...until they took the other one over for a private party and you couldn't use the one that worked and was never told. Had to walk down 19 levels. Almost missed our show. Carpets were clean but worn out.

I liked the hotel overall (first time there) but found the elevator service very annoying. Only one in service and quite slow. An additional quibble is that upon arrival, room not ready, I asked about a restroom and was sent downstairs, only to be told the restaurant was closed and I couldn't use the facilities. The young woman eventually relented, but not very willingly. On the other hand, the staff at the front desk were very accommodating.

This hotel was fantastic. Perfect location. Very close to times square, but just far enough to avoid the craziness. Very accommodating staff. I would definitely stay here again.

Great location. Quiet room. Staff friendly and helpful.

Nice hotel, great location, very friendly and helpful staff. The only thing I could possibly say negative is the furniture could use some updating. There several nicks and signs of wear and tear. But over all we were very pleased with our stay.

Fantastic location, clean and updated rooms, smooth reservation including check-in and check-out. No hidden fees or charges. Friendly staff who accommodated requests graciously. A very positive experience, in every way.

Very comfortable and convenient for theaters access

A great boutique hotel in midtown Manhattan with a great, gracious and very accommodating staff. Recommend it highly for those who want to be near the action is in NYC.

This hotel’s location is incredible. You’re right where you need to be to access New York’s numerous attractions.

The Cassa Hotel is not you normal hotel since it has a residency component to this building. The staff is every helpful, very efficient and very friendly. I got upgraded to a King Suite which included a very comfortable living room. All in excellent condition and very clean. There is no restaurant tied to the hotel but there are many excellent choices within 2-3 blocks. Very nice location (between 5th & 6th Ave) and only a 5 min walk to Rockefeller Centre. Highly recommended and I plan to return on future trips to NYC.

Clean and quiet room, but one elevator was broken and they only had one other operating. My room was on the 34th floor and many others were above me. I was concerned about getting to my morning meeting on time and had to accommodate for unknown elevator delays. In addition, they supply the rooms with large size shampoo, body wash, etc., but the pumps didn't work; worthless.

Hotel staff were friendly and helpful. Room was clean and well appointed. Hotel is situation perfectly and well-priced for visitors wishing for a Times Square location. I arrived early and was unable to check in to a room due to sold out status the night before. However, front desk agent happily pre-registered me and offered to store my bag until a room became available. I would return and recommend to others.

This was a great hotel. Very roomy considering it was in NYC! Everything was clean and the bed was comfortable!

The hotel knew it was our wedding anniversary and they gave us a free upgrade and in the room they gave us free bottle water, candy and a card. Great location. Walking distance to Times Square and Rockefeller Center.

Bed was comfortable and close walking distance to grand central and midtown

Great location, just 5 minute walk to Time-square, room is clean and comfortable with large bathroom

Great location walking distance to time square , room was nice and quiet

West 45th St. New York NY

Hotel highlights

  • Walking distance to Times Square and 5th Avenue
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Midtown, Cassa Hotel NY 45th Street is within a 5-minute walk of popular attractions such as Times Square and 5th Avenue. This 4-star hotel has 165 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a fitness center.


Dining

This hotel is home to a restaurant and a bar/lounge. For your convenience, a continental breakfast is served for a fee on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM.


Rooms

The 165 rooms have an array of amenities, including iPod docks, safes, and phones. Guests can expect free WiFi and 50-inch LED TVs. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Desks are also available.


Property features

At Cassa Hotel NY 45th Street, guests have access to a fitness center, free WiFi in public areas, and a meeting room. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this boutique hotel include express check-in, express check-out, and free newspapers.

Room options

Deluxe Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Standard Room

1 Double Bed | Sleeps 2

King Studio Suite

1 King Bed | Sleeps 2

Deluxe Room, 2 Double Beds

2 Double Beds | Sleeps 4

Guest reviews for Cassa Hotel NY 45th Street

Everyone (19) Couples (1) Family (4)
5
Family

Excellent location walking distance to all the city’s attractions and restaurants. Hotel and room very clean and staff very helpful and friendly.

By , from Gulf Breeze, FL on Mar 17, 2020

Review comment responded on Mar 20, 2020

Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

3
Partner Couples

Only one elevator was working and that was ok...until they took the other one over for a private party and you couldn't use the one that worked and was never told. Had to walk down 19 levels. Almost missed our show. Carpets were clean but worn out.

By on Mar 9, 2020

Review comment responded on Mar 9, 2020

We appreciate you taking the time to share your feedback with us. We're disappointed to know that you did not enjoy your stay with us. Please accept our sincere apologies for the elevator issue. The private event was on the residence side of the building which they didn't provide any information to us prior to the event. We care about the comfort of our guests; your concerns have been addressed with the appropriate members of our team, so we may improve moving forward. We hope you can give us another opportunity to serve you in the future. Please contact us directly if you decide to come back. Warm Regards, Guest Services Management

3
Family

I liked the hotel overall (first time there) but found the elevator service very annoying. Only one in service and quite slow. An additional quibble is that upon arrival, room not ready, I asked about a restroom and was sent downstairs, only to be told the restaurant was closed and I couldn't use the facilities. The young woman eventually relented, but not very willingly. On the other hand, the staff at the front desk were very accommodating.

By , from Keene NH on Feb 28, 2020

Review comment responded on Feb 28, 2020

We appreciate you taking the time to share your feedback with us. We're disappointed to know that you did not enjoy your stay with us. Please accept our sincere apologies for not meeting your expectations. We care about the comfort of our guests; your concerns have been addressed with the appropriate members of our team, so we may improve moving forward. We hope you can give us another opportunity to serve you in the future. Please contact us directly if you decide to come back. Warm Regards, Guest Services Management

5
Everyone

This hotel was fantastic. Perfect location. Very close to times square, but just far enough to avoid the craziness. Very accommodating staff. I would definitely stay here again.

By on Jun 27, 2019

Review comment responded on Jul 5, 2019

Thank you very much for amazing feedback. We hope to see you soon!

5
Family Family

Great location. Quiet room. Staff friendly and helpful.

By on May 22, 2019

Review comment responded on May 24, 2019

Thank you for your excellent feedback! We look forward to your next trip!

4
Everyone

By on Dec 23, 2018

Review comment responded on Dec 23, 2018

Thanks for staying with us. We appreciate your feedback!

4
Everyone

Nice hotel, great location, very friendly and helpful staff. The only thing I could possibly say negative is the furniture could use some updating. There several nicks and signs of wear and tear. But over all we were very pleased with our stay.

By , from Nashville, TN on Dec 10, 2018

Review comment responded on Dec 12, 2018

Thank you for the positive feedback and we are hoping to see you again.

5
Everyone

Fantastic location, clean and updated rooms, smooth reservation including check-in and check-out. No hidden fees or charges. Friendly staff who accommodated requests graciously. A very positive experience, in every way.

By on Dec 4, 2018

Review comment responded on Dec 4, 2018

Thank you for giving us a perfect score review! We are pleased to know that you enjoyed your stay with us. We are excited to welcome you back when your trip will bring back to the area.

5
Everyone

Very comfortable and convenient for theaters access

By , from Chile on Oct 16, 2018

Review comment responded on Nov 3, 2018

Dear Xdlom, Thank you for taking the time to give us this wonderful review. We are glad the you enjoyed your stay with us and hoping to see you again in the near future.

5
Everyone

By on Sep 7, 2018

Review comment responded on Sep 30, 2018

Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the Cassa. On behalf of our entire staff at Cassa Hotel NY 45th Street we thank you for your business and we hope to see you again when your travels bring you back to the area!

Cassa Hotel NY 45th Street

70 West 45th St., New York, NY 10036
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