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Fairfield Inn by Marriott New York Manhattan/Fifth Avenue

3.0 out of 5.0

Recent guest reviews

The hotel doesn't seem to care about its guests. The rooms are tiny. The rates are low for New York but they don't compensate for the lousy service and tiny rooms. I won't stay here again. This is the worst Fairfield inn or Marriott property I have ever stayed at.

Overall this is a great small hotel. My kid and I needed 2 things...WiFi and Free Breakfast. It delivers on both. Regular rooms are very small. If you are solo, you’ll be fine. If you are 2 or more, know that there is practically no storage for clothes and no where to put suitcases out of the way. We were here for 3 nights in February and we just crammed our clothes into the tiny closet and tiny tiny drawers (about 6 inches wide) I would not stay longer or with more than one small suitcase. All that said, rooms have nice finishes and are well-appointed for the small space. The breakfast buffet was good, not fancy or made from scratch, but it all tasted great. Fresh cut fruit and 2 choices of eggs and 2 hot sides plus cereal, bread, yogurt, oatmeal, waffle maker, coffee, tea etc. we figured out on the last night that we could mostly see the Empire State Building from our 12th floor room. Pretty cool. The staff were very friendly and gave us bottled water whenever we asked. The manager pushed us into buying Big Bus passes, would not do that again. They don’t run past 5 pm and he sold it to us as an alternative to subway & taxis. It’s not, in many ways. Nearest subway station is about 4-5 mins away and a 10-12 min walk into Times Square.

I was meant to stay for 10 nights but check-out after the first night. The room was too small and the heating came out above the desk. The rooms was clean, but not much space and breakfast was basic. Staff were really friendly and helpful. If I didn't intend to work from my room for most of the days I wouldn't have have checked out.

Great location, great price. Staff was very nice. Very convenient to Bryant Park, Times Square, 5th Ave., and short walk to Central Park. Rooms were modern with walk-in showers. They can call a car service to take and pick up from airports. I will definitely stay here again.

Location is fantastic, one of my favorites in the city - close to Times Square, Bryant Park, Fifth Avenue, etc. I was disappointed that my Marriott Gold status wasn't recognized at all during my stay. My room was very small and a little worn, but very clean. The hotel was very quiet in spite of my room being on the 2nd floor and near the elevator. A better than average breakfast was provided, a nice bonus. While not my first choice, it was a satisfactory alternative to my normal and a good value for anyone who chooses to stay here.

stayed here this past weekend as part of a birthday celebration and was not disappointed. As a gold member we were upgraded to one of the two penthouse suites with a large balcony overlooking the empire state building. it was breath taking. the room was large with a good shower, king size bed and lounge/dressing area. the free breakfast was surprisingly good- eggs, waffles, oatmeal, etc. the location was just where we needed to be and the peeps at the front desk were really nice and accommodating. we would definitely go back

stayed here from 16th-20th december. Hotel was a great base for us, staff friendly, room was clean and breakfast was good. We didn't really spend much time in the hotel but we were happy with what we had.

This hotel was booked by my company against my wish and I was a little worried before my check- in, because I came here reading reviews mentioning noise. I actually got a low level room facing 37th street and an ongoing construction. But during my stay of seven days, Iˋve not had one such problem, neither noise from outside the building nor from other rooms or the hallway. Rooms are small and there is a lack of storage, but itˋs not much different than the many midtown hotels I have experienced in many years now. Employees I have met at check-in and -out were super friendly. Thatˋs pretty rare in NYC. Didnˋt have breakfast there, there is a Dunkin Donut and a CVS only steps away for the quick grap. Special mention to the reliable and fast Wifi and the top housekeeping. My worries were very unjustified. Go there. The value for your many is great.

If you have been to some of the new NYC hotels - you know the rooms are small. Not only is this room small there is totally no storage. There is not a single drawer you could put a pair of sock in!!! The store closet with fit about three hangers and the ironing board. There is no luggage caddy - even if there was there is no place to put it - so if you want to live out of your suitcase (which all you can do after you hang up three items - and if you have a coat in winter just forget it!!!) you have to put the suitcase on the desk and when you want to sit at the desk you have to move the suitcase to the bed. The good news. The staff was generally good but especially the staff in the breakfast room in the morning was very very attentive. The breakfast was a few shades better than your average Fairfield breakfast - still not memorable - but better than most. Location is an easy walk to the theater district and I walked to the Port Authority for a bus to Newark airport. I would not recommend this room for two people. Unless you have no luggage and no belongings. I was in a room for 8 days this past summer in a river boat on the Danube. The room was way better in every way than this room. It is what it is.

Very disappointing hotel. The main reason for not only a 1 was the staff was super friendly and helpful. Let’s end on a high note so we’ll start with what was not right. 1. The rooms are tiny with almost no storage space for bags, hanging clothes, etc. No hotel guide or city guide was in the room. 2. The walls are paper thin....so you hear everything....hall conversations, doors opening/closing, TVs, showers, etc. 3. Attention to detail was lacking....only one wash cloth, the towels were clearly at the end of their functional lives however, coffee in the breakfast area was empty, the hairdryer barely functioned. None of this by itself ruins the stay....but it’s an indication of the approach to customer service. 4. The thermostat was set at 72 and was blowing cold (like air conditioning cold) air. In Dec!!!!!! We just turned off the blower. 5. Parking. No valet parking. Only directions to a public garage a few blocks away. However....daily rates are great ($30/day). What was right. 1. Desk staff. Had several different folks and they all were super!!! I mean like as good as it gets super. 2. Price. Great price....but now I am starting to see why. 3. Cleanliness. The rooms were clean and had all of the expected things like soap, shampoo, coffee (thank goodness because the breakfast area only had decaf). The rooms did not have an extra blanket or pillow or two that most hotels provide. 4. Location. Pretty central to everything we were planning to do on this visit. 5. We accumulated member points with Marriott Rewards. 6. One more plug for the desk staff....fantastic.

21 W 37th St New York NY

Hotel highlights

  • Walking distance to Macy's and Empire State Building
  • Free continental breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • 24-hour business center

Located in Central New York City, Fairfield Inn by Marriott New York Manhattan/Fifth Avenue is within a 5-minute walk of Macy's and within 15 minutes of other popular attractions like Empire State Building. This 92-room, 3-star hotel welcomes guests with free breakfast, free in-room WiFi, and a 24-hour business center. Centrally located in Manhattan, the hotel is also a short walk from New York Public Library and Times Square.


Dining

Start your day off right with a free continental breakfast offered each morning.


Rooms

The 92 rooms are air-conditioned and have an array of amenities, including iPod docks, coffee makers, and free local calls. Guests can expect 32-inch Smart TVs with cable channels and Netflix, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include ironing boards and desks.


Property features

Fairfield Inn by Marriott New York Manhattan/Fifth Avenue features free WiFi in public areas, a 24-hour business center, and coffee in a common area. You can take advantage of discounted offsite parking, along with limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a computer station, express check-in, and express check-out.

Room options

Standard Room, 2 Double Beds

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

80% of guests recommend this hotel

Total of 652 reviews