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Fairfield Inn by Marriott New York Manhattan/Fifth Avenue

3.0 out of 5.0

Recent guest reviews

Staying in the City? This hotel is near Times Square but not in it, which allows you to enjoy everything else that’s wonderful about NYC, the hotel is kind of in the middle of the block and either way there are great restaurants, the hotels on the same block have great rooftop bars that allow you to get pics of the Empire State Building and there are many attractions nearby. Rooms are adequate but the customer service is wonderful, and the breakfast is tasty. Kenny and Clara are get about sharing the best places nearby, we had a great time.And I had a really kool view.

Stayed for four nights with my small family. Room was clean but as most of New York City hotels, room space is very small. Hotel location is great since it is located between 5th and 6th Avenues, walking distance to Empire Estate Building, Broadway street, Times Square, Central Park and many other attractions. My roam had a great view of the Empire Estate Building. Breakfast area is small but really nice, with standard American breakfast. Price is reasonable comparing to New York City hotels but not to the hotel room and facilities.

This hotel is perfectly situated on a quiet street despite being so close to the hustle and bustle of Times Square, the Theater District, and Rockefeller Center. Get good rest each night and a hot breakfast each morning, plus be close by to the action. Take in some shows or go to the top of the Rockefeller Center. Hop on a train if you want to go up towards Central Park or downtown. The rooms are typical of New York (i.e. small) but are updated, clean, and non-smoking.

Christmas weekend in NYC was filled with great shows, Great restaurants and the Hotel was a super place to enjoy the weekend. The room was very nice with a great view, and the staff was very helpful. We will be coming back to this Hotel.

This hotel is perfectly situated for a NYC stay. Slightly off the beaten track, this neighborhood gives one a little bit of a rest from the chaos. Service was nice, free breakfast, and room , although small, was perfect. I’d stay again.

Location is center to everything. Many restaurants and sites to visit within easy walking distance. Rooms are very small but clean. Our room was on the 2nd floor and we had a partial view of the Empire State Building. Would stay again if given the chance. Front desk folks were very friendly during a late check in.

We try to stay at Marriott Hotels around the world. And, for the most part, we are always satisfied. Sometimes, a Hotel is truly outstanding because of it’s ambiance, location or service. Well, this hotel was nice, has a great location and totally OUTSTANDING Management and service. A big shout out to Drew Sahanaja, the manager. He was truly fantastic and made a small hotel seem like the largest and best in the country.

It was nice hotel for the evening, It was clean and comfortable. I was traveling alone for business and had a room with a King Size bed. The room was small, so it was snug with the bed and two side tables. The bathroom was very small. the room was perfect for one traveler, but may be small for two people. The free breakfast was great. I used the "room service" that was offered by texting a nearby restaurant. The service was actually awesome and the food was good.

I arrived in NY for business in the early morning, taking a red-eye. I asked for an early check-in (yes, I understand that there are no guarantees, and that the hotel is busy). I arrived at 6am and had asked for a 9am check-in. I should mention I have Platinum status. When i checked in, Henry was very clear that there were no guarantees and the hotel was full - he also said that it was up to housekeeping (huh?). I explained that I understood, but just hoped that as people checked out, and rooms were prepared, they might try to consider my status and give priority for the next available room. That earned me a blank stare and another statement about it being in housekeeping's hands (does housekeeping prioritize room assignments at this hotel?). Message received, not my problem, you get what you get. The lobby is small and has 4 chairs. I waited for an hour. Then I decided to leave and grab some breakfast. I returned at 8am and the chairs were all occupied. I sat outside (in the freezing cold) for as long as I could bear. I stood in the lobby, again, for as long as I could bear. I saw people checking out. Then I went into the small dining room. It was packed. I finally found a seat in the corner, and sat. And sat. And sat. The hours dragged by. At 10:30am (4 and 1/2 hours into this ordeal) I called the front desk just to let them know where I was, and that I was still waiting for a room - they clearly had no idea who I was or that I was even waiting. Finally, at about noon, a manager came down to get me and offer me a room. He seemed apologetic and offered me a bottle of water. Finally, I was able to shower, change and start feeling human. I really couldn't believe that they couldn't have given me a room sooner. Fast forward to the next day. I spend the day in meetings. When I return at 3:30 the room hasn't been made up. I call the front desk to inquire. They explained that they make up rooms until 6pm at night (what??). I had left at 7 that morning and my room hadn't been made up for over 8 hours. I was NOT on a high floor. Bottom line, this was not Marriott experience for me, and certainly not Platinum level experience. I don't expect champagne and caviar, but a priority for check-in whenever possible and a room cleaning don't seem too much to ask. The hotel does have a great location, and the room was clean when I arrived. But the horrendous wait and lack of care by staff have ruined this hotel for me. I won't be back, and i won't bring my staff for the project we are working on for the next several months. PS If anyone suggests I could have gone elsewhere while I was waiting that morning, please bear in mind i was totally wiped out by my red-eye flight. Yes, my bad planning, I guess. PPS a lot of low-end Euro tourists here and chain smokers. Not the greatest environment.

The hotel doesn't seem to care about its guests. The rooms are tiny. The rates are low for New York but they don't compensate for the lousy service and tiny rooms. I won't stay here again. This is the worst Fairfield inn or Marriott property I have ever stayed at.

21 W 37th St New York NY

Hotel highlights

  • Walking distance to Macy's and Empire State Building
  • Free continental breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • 24-hour business center

Located in Midtown, Fairfield Inn by Marriott New York Manhattan/Fifth Avenue is within a 5-minute walk of Macy's and within 15 minutes of other popular attractions like Empire State Building. This 92-room, 3-star hotel welcomes guests with free breakfast, free in-room WiFi, and a 24-hour business center. Centrally located in New York, the hotel is also a short walk from New York Public Library and Times Square.


Dining

Free continental breakfast is offered each morning.


Rooms

The 92 rooms are air-conditioned and have an array of amenities, including iPod docks, coffee makers, and free local calls. Guests can expect 32-inch Smart TVs with cable channels and Netflix, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include ironing boards and desks.


Property features

Fairfield Inn by Marriott New York Manhattan/Fifth Avenue features free WiFi in public areas, a 24-hour business center, and coffee in a common area. You can take advantage of discounted offsite parking, along with limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a computer station, express check-in, and express check-out.

Room options

Standard Room, 2 Double Beds

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

80.0% of guests recommend this hotel

Total of 663 reviews