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Recent guest reviews

My windows in my room were filthy. They are doing a lot of construction in the area I guess but my view was obstructed not to mention my whole floor smelled like marijuana. Also be warned there is no coffee available to you in your room, you will be charged $3 plus tax per coffee unit that you use!

This is my favorite hotel I’ve ever stayed at. We came for an anniversary weekend and from the second we stepped in everyone was so pleasant. They upgraded our room and it was huge for nyc and the cleanest that I’ve ever seen. We got the king suite. Super comfortable bed, huge deep shower/tub. They offer excellent and not too pricey room service, had a mini fridge and snack bar stocked so you didn’t always have to run out if you needed a drink. Great location next to a lot of great spots. Vallet service was quick and professional. We will definitely be staying here again!

Liked the location, cool color scheme. Food was lacking, entire floor smaller like week. Service was decent, but staff seemed a bit new to the game.

Clean, professional staff. It was a quiet place for a big city.

The pool was so packed there wasn’t enough room to go in and no tables or chairs available. I booked this hotel specifically because of the pool and paid significantly more but didn’t get to go in pool except for 30 minutes at 830 am the day I was leaving. Very disappointing.

Very nice property. I recommend this hotel. I had a nice vacation.

Time for a remodel. This once glamorous property has sure seen its share of wear and tear. It looks old and sad. Paint is chipping off most of the furniture, design selections look very early 2010, and there are very few decent amenities. You have to pay for coffee in your room and when I did order some coffee - it took 30 minutes to get to me. There was a private party in the pool area in the evening so the $45 resort fee I was paying was worthless since I wasn't able to have an outdoor cocktail by the pool. The pool is great - but it closes at 6 and the outdoor spaces close at 11 because of a city noise ordinance. Be aware of these things before you book. You can get a newly remodeled hotel in NYC for the same price or cheaper. Until the Royalton remodels - I would stay away.

Tried to bill us for minibar charger which we didn't use. Did not give minibar credit. Resort fee excessive. Just meh.

Broken elevator, closed penthouse level bar/restaurant, room temperature refrigerators in rooms that they pass off as a minibar (who wants room temperature soda, juice or white wine?), ice not easily available. Thought I was booking Royalton. My bad. Property used to be Gansvoort hotel. As Royalton Park Avenue it has gone down considerably.

The pool was full of screaming children the entire time we were there. Do not expect the pool area to be adults. It was the opposite of relaxing. I had also prepaid the hotel and was charged a pretty pricy charge for miscellaneous fees of around 140 dollars for 3 nights. I’m not sure what I got for that but this should be disclosed before the property is booked.

We stayed in a very large room with private balcony on park ave, rooms are huge! You pay almost double for a room that big anywhere else in nyc, we got a free bottle of champagne for our wedding anniversary. Beautiful rooftop pool, filled with a lot of kids but still nice.

Loved my stay here including the 2 hour early and late checkin.

This is not a luxury hotel by any means. The pool was tiny and overcrowded. The room was junky and worn. There was even a power strip next to the bed because the outlets on the nightstands didn't work. The worst part of our stay was being woken up four times throughout the night. We complained to security, but they didn't do anything about the party that was going on down the hall. I will never make the mistake of staying at a Ganesvoort property again.

One of my favorite hotels. Really nice room, amenities, and the staff was super friendly and helpful. Would love to stay here again.

My father came in to the city and I wanted him to have a comfortable space, instead of craving him in our apt down the street. Although the sq footage of the room was nice and the furnishings were nice, the room had a dank odor to it, similar to motels I have visited in Florida where the humidity is abundant. It wasn't a super strong odor, or he would have requested a different room, but I think he was trying to be east to please and knew he only had to put up with it for three nights. The bathroom was way spacious and nicely kept up. The staff was also very friendly and helpful. All in all, I would recommend this hotel. Maybe I just have a strong sense of smell. :-)

I had a good experience. The staff was very friendly. I would recommend this hotel. The hotel features all comforts of home. You will feel like you are really getting pampered.

Park Avenue South New York NY

Hotel highlights

  • Walking distance to 5th Avenue and Empire State Building
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Midtown, Royalton Park Avenue is adjacent to 5th Avenue and within a 10-minute walk of other popular attractions like Empire State Building. This 249-room, 5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a fitness center.


Dining

Enjoy a bite to eat at Royalton Rooftop, the hotel's onsite restaurant. Satisfy your hunger from the comfort of your room with 24-hour room service. Cooked-to-order breakfast is offered for a fee each morning from 7 AM to 11 AM.


Rooms

The 249 rooms have an array of amenities, including iPod docks, minibars, and coffee makers. Guests can expect free WiFi and LCD TVs with cable channels and pay movies. Bathrooms offer free toiletries and slippers, and beds sport premium bedding. Free local calls, safes, and ironing boards are other standard amenities.


Property features

Guests staying at Royalton Park Avenue enjoy an outdoor pool, a fitness center, and a rooftop terrace. Self parking is available for USD 75 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this luxury hotel include free WiFi in public areas, a meeting room, and coffee/tea in a common area.

Room options

Deluxe King

1 King Bed | Sleeps 3

Park Avenue Suite

1 King Bed | Sleeps 4

Manhattan Suite

1 King Bed | Sleeps 4

Grand Deluxe King

1 King Bed | Sleeps 3

Guest reviews for Royalton Park Avenue

Everyone (15) Couples (3) Family (2)
5
Partner Couples Friends

My windows in my room were filthy. They are doing a lot of construction in the area I guess but my view was obstructed not to mention my whole floor smelled like marijuana. Also be warned there is no coffee available to you in your room, you will be charged $3 plus tax per coffee unit that you use!

By , from Long Island on Feb 23, 2020

Review comment responded on Feb 25, 2020

Thank you for your feedback. We are terribly sorry to hear of your inconvenience.

1
Everyone

By on Feb 20, 2020

Review comment responded on Feb 25, 2020

Thank you for your feedback. We are terribly sorry to hear of your inconvenience and hope to see you again soon.

4
Everyone

By on Jan 21, 2020

Review comment responded on Feb 7, 2020

Thank you for your feedback. We hope you enjoyed your stay.

5
Partner Couples

This is my favorite hotel I’ve ever stayed at. We came for an anniversary weekend and from the second we stepped in everyone was so pleasant. They upgraded our room and it was huge for nyc and the cleanest that I’ve ever seen. We got the king suite. Super comfortable bed, huge deep shower/tub. They offer excellent and not too pricey room service, had a mini fridge and snack bar stocked so you didn’t always have to run out if you needed a drink. Great location next to a lot of great spots. Vallet service was quick and professional. We will definitely be staying here again!

By on Dec 2, 2019

4
Everyone

Liked the location, cool color scheme. Food was lacking, entire floor smaller like week. Service was decent, but staff seemed a bit new to the game.

By , from Kansas City on Nov 12, 2019

Review comment responded on Nov 12, 2019

Thank you for taking the time to review the Royalton Park Avenue. Although we always strive for a perfect 5 out of 5, we will definitely take your feedback into consideration. I hope to have the opportunity to host you again in the near future and ensure you truly "feel royal!"

5
Business Business

Clean, professional staff. It was a quiet place for a big city.

By on Sep 27, 2019

Review comment responded on Oct 3, 2019

Thank you for taking the time out to post about your stay. We want to always make sure our hotel can be your home away from home

1
Everyone

By on Aug 6, 2019

Review comment responded on Aug 6, 2019

We are saddened to hear that you did not have a pleasant stay with us. We wish to make it up to you if you ever give us the opportunity to host you again.

3
Everyone

The pool was so packed there wasn’t enough room to go in and no tables or chairs available. I booked this hotel specifically because of the pool and paid significantly more but didn’t get to go in pool except for 30 minutes at 830 am the day I was leaving. Very disappointing.

By on Jul 22, 2019

Review comment responded on Jul 22, 2019

Thank you for taking the time to review the Royalton Park Avenue. We are saddened to hear that you did not enjoy your stay because of the rooftop pool. We understand that it gets very crowded on the weekend because rooftop pool in NYC is almost unheard of! We are working with our team to come up with an action plan to better manage the pool area. We hope to host you again in the near future and ensure that you "feel royal!"

5
Partner Couples

Very nice property. I recommend this hotel. I had a nice vacation.

By , from Toronto on Jul 21, 2019

Review comment responded on Jul 22, 2019

Dear Adorian, Thank you so much for the amazing 5 out of 5 review! We are so glad that you enjoyed your vacation and we were able to make you "feel royal!" We hope to see you again soon, and please spread the word to all your family and friends. :)

5
Everyone

By on May 29, 2019

Review comment responded on May 30, 2019

Thank you for the great 5 out of 5 rating! We are so glad that we were able to make you "feel royal" throughout your stay.

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