Overall my stay was good. However, employees needs to pay more attention to maintain the hotel more clean. I stayed 3 nights and my room was clean only once and thats because i requested to be clean. The housekeeping does not take time to make the room nice and clean, the vacuum was NEVER used in my room neither on the hallways of the hotel or at least on floor 16th where my room was. I could see the same dirt on my floor on the same spot for the 3 days if my stay. Breakfast was okay but one of the employees serving the food was very rude. Not even a "good morning" to customers. Other than that, the pool area, the view to the beach, and location of the hotel was nice and pleasant.
We liked our room and everything but we wasnt to happy the fact we wasnt able to get in the pool or the hot tub
Close to places ,friendly staff and being right on the beach
I will not stay at the Strand again. The room was fine but the towels stunk like they were old or something. The parking structure was the worst parking structure I’ve ever been in and worried we would get hit or hit something every time using it. It was lovely being at the beach but there are other places along the strip to stay that have better accommodations. Also the check in process took waaayyyy too long. There should’ve been more than 1 person working and it took like 20 min. Per person to check in.
Room was not ready until published check in at 4:00. Breakfast ran out of food on 2 days.
The ocean view was fabulous and located within walking distance of the boardwalk. There were rarely any pool towels and the pool was always filled with children, no separate adult pool. Maid service leaves much to be desired, we were there for seven nights our room was vacuumed twice, The sheets were never changed. One day they may not and I let her know that we would be out of the room in 10 minutes, she said I can’t come back I have another floor to go to. Most of the staff was very friendly.
The card readers were the only problem we encountered. I had to get my keys remade 3 times. The first time could have been because it was too close to my magnetic closure on my cell phone, but the last 2 times it clearly had to be either the locking mechanism on the door or the keys alone. I also had trouble with the key at the movie kiosk in the lobby. Otherwise, no complaints whatsoever about this hotel. Beautiful views, rooms, amenities, hot tub, heated pool, location - all excellent!
The front desk and housekeeping staff were friendly and efficient.
room was very clean; needed more help at front desk for evening check in, desk clerk very nice but management should schedule more staff at that time, long line and phone ringing constantly; also, extra resort charge was added to my bill, so much of a charge, don't get checked in till late and have to be out by 11 am, don't have much time to enjoy, this hotel does not like to let you stay 1/2- 1 hr late checkout at all, not a big difference, especially if you don't get checked in till after 5pm..
On the beach. Clean rooms. Two women at breakfast super friendly.
The Strand - A Boutique Resort places you within a mile (2 km) of popular attractions like Myrtle Beach Boardwalk and SkyWheel Myrtle Beach. This 3.5-star hotel has 141 guestrooms and offers conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Free continental breakfast is included with your stay and awaits you each morning from 7 AM to 10 AM. This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. You can sip a beverage at the coffee shop/café.
All 141 rooms provide balconies, coffee makers, and free local calls. TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Hair dryers, safes, and ironing boards are also standard.
The Strand - A Boutique Resort features an outdoor pool, a children's pool, and a fitness center. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Other amenities at this beach hotel include a spa tub, a sauna, and free WiFi in public areas.
Overall my stay was good. However, employees needs to pay more attention to maintain the hotel more clean. I stayed 3 nights and my room was clean only once and thats because i requested to be clean. The housekeeping does not take time to make the room nice and clean, the vacuum was NEVER used in my room neither on the hallways of the hotel or at least on floor 16th where my room was. I could see the same dirt on my floor on the same spot for the 3 days if my stay. Breakfast was okay but one of the employees serving the food was very rude. Not even a "good morning" to customers. Other than that, the pool area, the view to the beach, and location of the hotel was nice and pleasant.
Dear Karelys, Thank you very much for your review of The Strand Resort! I would like to thank you for your continued loyalty. I do apologize that you only had a good experience here at our resort. We pride ourselves in accommodating our guest to the best of our ability. We hope that you will continue to choose The Strand Resort as your vacation destination when visiting Myrtle Beach. See you again soon! Sincerely, Amanda W. Resort Manager
We liked our room and everything but we wasnt to happy the fact we wasnt able to get in the pool or the hot tub
Close to places ,friendly staff and being right on the beach
I will not stay at the Strand again. The room was fine but the towels stunk like they were old or something. The parking structure was the worst parking structure I’ve ever been in and worried we would get hit or hit something every time using it. It was lovely being at the beach but there are other places along the strip to stay that have better accommodations. Also the check in process took waaayyyy too long. There should’ve been more than 1 person working and it took like 20 min. Per person to check in.
Dear Linda, I was disappointed to hear about your experience in our hotel recently. I can assure you that what you encountered during your stay is not a normal occurrence. We have a detailed program in place to assure guests do not have this type of encounter. Thank you for staying at the The Strand and we hope you choose to stay with us again whenever your travel needs bring you back to Myrtle Beach. Sincerely, Amanda W.
Room was not ready until published check in at 4:00. Breakfast ran out of food on 2 days.
The ocean view was fabulous and located within walking distance of the boardwalk. There were rarely any pool towels and the pool was always filled with children, no separate adult pool. Maid service leaves much to be desired, we were there for seven nights our room was vacuumed twice, The sheets were never changed. One day they may not and I let her know that we would be out of the room in 10 minutes, she said I can’t come back I have another floor to go to. Most of the staff was very friendly.
Dear Tammy, I was disappointed to hear about your experience in our hotel recently. I can assure you that what you encountered during your stay is not a normal occurrence. We have a detailed program in place to assure guests do not have this type of encounter. Thank you for staying at the The Strand and we hope you choose to stay with us again whenever your travel needs bring you back to Myrtle Beach. Sincerely, Amanda W. Resort Manager
Dear Anonymous, Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas of concerns further. Whenever you have a moment, feel free to contact me directly so that we can continue to improve our hotel operations. Sincerely, Amanda W. Resort Manager