Be prepared for extra fees beyond what you paid for your reservation. If it's a busy night, be prepared for terribly slow Wi-Fi...won't even open a simple webpage without taking FOREVER (don't even think about trying to stream anything).
Staff were accommodating and friendly. Hotel room smelled of cigarette smoke immediately upon entering the room. Shower water was almost IMPOSSIBLE to get to a comfortable temperature-either freezing or boiling hot(to the point of burning your skin). Neighbors were rowdy and we’re almost always smelling of weed. Other than that, it was a OK stay.
Was a good place for the price, in front of the beach with very nice view. I was charged an additional 18 dollars resort fee that I was not aware at booking.
They are on the beach . What I didn't like bugs and mildew
Everything was outdated.
The hotel desperately needs friendlier staff, updating and they don’t clean your room daily only trash and towel service. We ran out of toilet paper and we’re never given enough towels for the number of guest we had. The rooms where hot due to old air conditioning units and smelled steal as soon as you opened the door.There was not enough parking close to hotel, had to park the next street over in parking garage. The pools where smaller than what the website showed. Do not go to this hotel based off pictures from internet they are deceiving. Also the tv and Wi-Fi would stop working.
The police had to be called because the staff security would not take care of the loud music after 330.
Cockroaches, place smelled like weed, very dirty and outdated.
Spacious rooms. Friendly staff.
Roaches
I would NOT recommend this hotel. It is absolutely filthy. We found a few roaches, huge water bugs and mice feces in our suite. The room smelled so bad! every floor had a different nasty smell. Room service was non existant. Our room was not attended for cleaning on a daily basis. We had to go to the lobby and ask for towels. We took out our own trash. The trash wasn't cleared on a daily basis on each floor. How do i know this? because we threw our trash in the hallway bin and stayed full for days. Overall, i would NEVER go to this place again and DO NOT recommend it for anyone!
Was nervous after reading some of the reviews and yes the property could use some updating. But if you’re booking the cheapest hotel you have to expect it’s not going to be the best. Our room was clean, the pool and lazy river were great, small, but seems same size as all the other hotels. Staff were friendly, location was great overall great stay!
Beach just steps away
For the price, I can't complain. Pretty bold to charge a resort fee with the lack of amenities. The pool was fine. I enjoyed my balcony, although I could do without the constant karaoke. Pretty views, but not peaceful. The elevator was sketchy but overall the location was decent.
For over 3,000 for a 6 night stay, very disappointing. Not clean, very run down. Sink always backed up, lamp shades busted up. We felt we had to wear our shoes in the room because it was so dirty
I liked that the room was clean and nothing that I did not like.
Nasty, unclean, roach all over, pools filthy/foam, no hot water.
The staff there was absolutely horrible. The old man who works the evening shift. He refused to be of any service to myself or my friends and he would walk away and hide in the office. Many times he told us to get lost or **** off. I would never go back there and I would not recommend. We tried very hard to find another hotel but there weren't any available peris any available.
Myrtle Beach Boardwalk is within a 5-minute walk of Sandcastle Oceanfront Resort at the Pavilion while other popular sites like SkyWheel Myrtle Beach are within a 15-minute stroll. This 241-room hotel welcomes guests with a poolside bar and conveniences like an outdoor pool and free in-room WiFi.
Guests can expect to find free WiFi and TVs with cable channels. Microwaves, coffee makers, and free local calls are other standard amenities. Housekeeping is available on request.
Sandcastle Oceanfront Resort at the Pavilion features an outdoor pool, a lazy river, and a children's pool. If you drive, take advantage of free parking. Front-desk staff are standing by 24/7 to assist with any requests. Other amenities at this beach hotel include free WiFi in public areas, a spa tub, and express check-out.
Be prepared for extra fees beyond what you paid for your reservation. If it's a busy night, be prepared for terribly slow Wi-Fi...won't even open a simple webpage without taking FOREVER (don't even think about trying to stream anything).
Staff were accommodating and friendly. Hotel room smelled of cigarette smoke immediately upon entering the room. Shower water was almost IMPOSSIBLE to get to a comfortable temperature-either freezing or boiling hot(to the point of burning your skin). Neighbors were rowdy and we’re almost always smelling of weed. Other than that, it was a OK stay.
Samuel,Our team here at Sandcastle want to thank you for taking your time out in writing your review. The feedback you have gave us, will help our team grow and improve on our guest experiences. The hotel’s future will be looking up with improvements to our building and our staff is working every day to improve ourselves as well. Our team will be looking forward to show you our improvements at your next stay with us here at the Sandcastle at the pavilion resort. Always thank you for choosing us for your home away from home!
Was a good place for the price, in front of the beach with very nice view. I was charged an additional 18 dollars resort fee that I was not aware at booking.
Thank you for taking the time to leave a review for our resort. Your experience is below our standards. We will take your feedback and make the needed changes to improve. We hope to welcome you back to the Sandcastle at the Pavilion in the future.
They are on the beach . What I didn't like bugs and mildew
Thank you for taking the time to leave a review for our resort. Your experience is below our standards. We will take your feedback and make the needed changes to improve. We hope to welcome you back to the Sandcastle at the Pavilion in the future.
Everything was outdated.
Thank you for your feedback.
The hotel desperately needs friendlier staff, updating and they don’t clean your room daily only trash and towel service. We ran out of toilet paper and we’re never given enough towels for the number of guest we had. The rooms where hot due to old air conditioning units and smelled steal as soon as you opened the door.There was not enough parking close to hotel, had to park the next street over in parking garage. The pools where smaller than what the website showed. Do not go to this hotel based off pictures from internet they are deceiving. Also the tv and Wi-Fi would stop working.
Thank you for your feedback.
The police had to be called because the staff security would not take care of the loud music after 330.
Thank you for your feedback.
Thank you for taking the time to leave a review for our resort. Your experience is below our standards. We will take your feedback and make the needed changes to improve. We hope to welcome you back to the Sandcastle at the Pavilion in the future.
Cockroaches, place smelled like weed, very dirty and outdated.
Thank you for your feedback.
Spacious rooms. Friendly staff.
Thanks you for your feedback. Hope you come back soon.
I am sorry to hear you had an unpleasant experience. It is our job to ensure your stay exceeds your expectations and we have fallen short. I truly apologize for the inconvenience. Your feedback provides the us with the opportunity for more improvement and we hope you consider us for future stays at Sand Castle At The Pavilion. We would love for the chance to improve our services to you.