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Sandcastle Oceanfront Resort at the Pavilion

2.5 out of 5.0

Recent guest reviews

Front desk check-in was a nightmare of unhelpful staff who could care less about giving any helpful information to their guests!! They seemed only interested in getting money from not only us but all the people who were checking in and pushing us aside !! The Air cond" in our room was full of particles of Black sutt which blew all over our sheets and it was not a clean bed to sleep in after that . They furnished only a couple of bath towels and the room was for 6-people !! The staff at the desk was so unfriendly that we were afraid we would ruffle their feathers even more if we ask for anything ! It was just an unpleasant visit to the beach because of the way the people in charge treated us and we noticed the same treatment to others being checked in . We are not speaking about any of their maids, they were the only friendly faces around. And we only saw one maid when we were on our way out of the room, heading back home. It appeared to us that they had not enough help in their maid service.. We think that is why all the sutt in the air cond. had been left and not cleaned for their guests. We will not ever stay there with them again. No beach trip again for us if we have to tolerate such bad accommodations . Would rather stay home instead. I'm sorry I could not give you guys any good reports! I will say this; the lady that worked at Orbitz was super nice in helping me find a place, at the beach . I'm sure she didn't know how bad this place was!! Thank You !!

Great ocean view and access to the beach. The staff was very friendly, and quick to meet requests.

Rooms are old, dirty and smell tried more then one room with same outcome in each.

The hotel was in a good location near the beach only thing I will recommend is a few of the luggage trays extremely dirty need to be replaced

Hotel lobby, halls, and elevator looked very aged. The room fortunately was decent, but not as nice as the pictures made them out to be.

We arrive 08/12/17 to two very dry people behind the counter that did not acknowledge anyone unless they were helping them and not listening to us at all. We got into our room having to go through almost institutional hallways and a slow elevator accept for the doors and those elevator foors were u forgiving to slow patrons. Our room was neat but no coffee for the coffee maker and no cups of any kind. The room safe was not bolted to the floor which rendered it useless for my needs and did not have a locking mechanism, which I had to go down to the desk to get. We had two towel sets in our room and we got the room for four of us and those were the only towels we had to use until we went to the desk to get them for 4 days. The beds were like sleeping on a lumpy bag of laundry. A room made for minimum two people and it only had two drawers total and our 4 came for 5 days. As we were leaving the floor in the lobby was wet and my 11yr old son tripped and landed hard. He had pain for a couple hours and will be fine but not one of the two women came out from behind the counter to check on him. The 3 days we went to the pool I used the bar and the prices for my sons Shirley temple were different each day. It was not on the menu but the prices ranged between $1.50 and $3.50. These are not traits of a business called a resort. My family and I will be staying somewhere else next year.

The staff is very unfriendly, we had to get our own towels,toilet paper, trash bags. The staff doesn't even smile, I've never been in such an unfriendly environment in my life.

This hotel is perfect location. Room was clean and we had no problems at all. Hotel is a little older than others, but again we had no issues at all. We will stay again.

Close to beach- no bugs in room- no kitchenette either- did I pay for one? Hotel built a long time ago - thick paint everywhere including splattered on the chairs in our two rooms. Building fairly well maintained considering the numbers of people who come in and out of there. Our room had a smell of funk which improved as we stayed - mild urine or mold I'm not sure. The bare bones coffee shop/store could use some more thought. Heck Folgers coffee and cheese sticks would have improved our lives a bit. But the beach was beautiful - made all worth while.

Their are no lights in the kitchen area. Holes in the wall that connect cabinets. The stove was extremely small and barely fit a baking sheet in. The dining table did not fit in the room. The front desk staff was accommodating and apologized for the hotel conditions. Over all I will not recommend the hotel.

Had an oceanfront view with a balcony. We slept with the sliding door open to hear the waves. Room was clean enough. Comfortable beds. We cooked all our meals in the room. Jacuzzi and indoor pool were great. Staff was very helpful. Only complaints were the TV was a little fuzzy and the microwave didn't work but we really didn't need it. Everything is close by. For the price we would definitely stay here again.

Terrible smell in hallways! The beds looked dirty, the kitchen was out dated (awful kitchen), the only thing that made it acceptable was the ocean view.

The hotel is on the beach, with awesome views of the ocean. The pool and lazy river were fun and clean. We especially were drawn to the tiki bar, which wasn't open. The room was outdated and it showed. We enjoyed Myrtle Beach, but if we go back it will not be at this location.

minimal maid service; leaky roof,rowdy clientel;employees lie about improoving conditions

Wifi sick and 2 bed looked like the sheets were slept in not.changed other then that everything else was great.!

Excellent, really nice overall. Would definitely stay their again.

Hotel was DIRTY. So disgusting I didn't want my kids to touch anything! What made us leave after day one? The INTENSE smell. This smell had a similar scent as a ripe dumpster. After we told them at the front desk we were leaving early because our stay was awful.... Did they ask why... No. Her first response, "your not getting your money back." Guess the fact that this place is so gross, makes them give you a paper to sign when you first check in that states you agree to no refunds. You really don't appreciate the gravity of some of these reviews, until you see it for yourself. TRUST me the ocean convenience is NOT worth it. Don't ruin your vacation like we did.

The view was awesome, we had peace and quiet in our rooms and the shower felt great. Overall it was a nice place to stay.

Parking is terrible. Have to park 1-2 miles away. The hotel smell is of gym room and a rank diaper. We walked in the room which has had no updates since the 80's. Pulled cover back and a roach emerges from under the cover of the bed. We ran out of that hotel and stayed some where else. No one tried to rectify the situation and no refund policy. The worse hotel I ever stayed in, not worth it. Cannot believe this establishment is still standing. You are better off sleeping on a corner of a street!!

1802 N Ocean Blvd Myrtle Beach SC

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Pool bar
  • Outdoor pool and indoor pool

Sandcastle Oceanfront Resort at the Pavilion places you next to Anderson Park and within a 10-minute walk of Chapin Memorial Park. This 241-room resort has a bar/lounge along with conveniences like an outdoor pool and an indoor pool. It's on the beach and also a short walk from Captain Hook's Adventure Golf and SkyWheel Myrtle Beach.


Dining

Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

The 241 rooms are individually decorated and have an array of amenities, including balconies, microwaves, and refrigerators. Guests can expect to find free WiFi and TVs with cable channels. Coffee makers, free local calls, and safes are also available.


Property features

Sandcastle Oceanfront Resort at the Pavilion features an indoor pool, an outdoor pool, and a lazy river. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Other amenities at this beach resort include a children's pool, a spa tub, and free WiFi in public areas.

Room options

Suite, 2 Queen Beds, Oceanfront

Queen 2 | Sleeps 6

Standard Room, 2 Queen Beds, Oceanfront

Queen 2 | Sleeps 4

Suite, 2 Queen Beds, Partial View

Queen 2 | Sleeps 6

Guest reviews for Sandcastle Oceanfront Resort at the Pavilion

Everyone (19) Couples (137) Business (10) Family (142) Other (22) Friends (51)
1

never stay their again!!

A couple only"

Front desk check-in was a nightmare of unhelpful staff who could care less about giving any helpful information to their guests!! They seemed only interested in getting money from not only us but all the people who were checking in and pushing us aside !! The Air cond" in our room was full of particles of Black sutt which blew all over our sheets and it was not a clean bed to sleep in after that . They furnished only a couple of bath towels and the room was for 6-people !! The staff at the desk was so unfriendly that we were afraid we would ruffle their feathers even more if we ask for anything ! It was just an unpleasant visit to the beach because of the way the people in charge treated us and we noticed the same treatment to others being checked in . We are not speaking about any of their maids, they were the only friendly faces around. And we only saw one maid when we were on our way out of the room, heading back home. It appeared to us that they had not enough help in their maid service.. We think that is why all the sutt in the air cond. had been left and not cleaned for their guests. We will not ever stay there with them again. No beach trip again for us if we have to tolerate such bad accommodations . Would rather stay home instead. I'm sorry I could not give you guys any good reports! I will say this; the lady that worked at Orbitz was super nice in helping me find a place, at the beach . I'm sure she didn't know how bad this place was!! Thank You !!

By , from N.C. on Apr 16, 2018

3
Everyone

Great ocean view and access to the beach. The staff was very friendly, and quick to meet requests.

By , from Florence, SC on Apr 9, 2018

1

pics are deceiving

Everyone

Rooms are old, dirty and smell tried more then one room with same outcome in each.

By on Mar 27, 2018

4
Everyone

The hotel was in a good location near the beach only thing I will recommend is a few of the luggage trays extremely dirty need to be replaced

By , from manyland on Aug 28, 2017

3

decent beach front hotel

Everyone

Hotel lobby, halls, and elevator looked very aged. The room fortunately was decent, but not as nice as the pictures made them out to be.

By on Aug 26, 2017

2

our stay

Everyone

We arrive 08/12/17 to two very dry people behind the counter that did not acknowledge anyone unless they were helping them and not listening to us at all. We got into our room having to go through almost institutional hallways and a slow elevator accept for the doors and those elevator foors were u forgiving to slow patrons. Our room was neat but no coffee for the coffee maker and no cups of any kind. The room safe was not bolted to the floor which rendered it useless for my needs and did not have a locking mechanism, which I had to go down to the desk to get. We had two towel sets in our room and we got the room for four of us and those were the only towels we had to use until we went to the desk to get them for 4 days. The beds were like sleeping on a lumpy bag of laundry. A room made for minimum two people and it only had two drawers total and our 4 came for 5 days. As we were leaving the floor in the lobby was wet and my 11yr old son tripped and landed hard. He had pain for a couple hours and will be fine but not one of the two women came out from behind the counter to check on him. The 3 days we went to the pool I used the bar and the prices for my sons Shirley temple were different each day. It was not on the menu but the prices ranged between $1.50 and $3.50. These are not traits of a business called a resort. My family and I will be staying somewhere else next year.

By , from MD on Aug 20, 2017

2

close to the beach was the great part of this m

Everyone

The staff is very unfriendly, we had to get our own towels,toilet paper, trash bags. The staff doesn't even smile, I've never been in such an unfriendly environment in my life.

By , from nimitz,wv on Aug 1, 2017

4

perfect location

Everyone

This hotel is perfect location. Room was clean and we had no problems at all. Hotel is a little older than others, but again we had no issues at all. We will stay again.

By , from New Haven, WV on Jul 27, 2017

2

close to beach - 0 insects in rooms- a big plus

Everyone

Close to beach- no bugs in room- no kitchenette either- did I pay for one? Hotel built a long time ago - thick paint everywhere including splattered on the chairs in our two rooms. Building fairly well maintained considering the numbers of people who come in and out of there. Our room had a smell of funk which improved as we stayed - mild urine or mold I'm not sure. The bare bones coffee shop/store could use some more thought. Heck Folgers coffee and cheese sticks would have improved our lives a bit. But the beach was beautiful - made all worth while.

By , from Charlotte nc- used to live on Cape Cod on Jul 24, 2017

1

the hotel need some serious renovations.

Everyone

Their are no lights in the kitchen area. Holes in the wall that connect cabinets. The stove was extremely small and barely fit a baking sheet in. The dining table did not fit in the room. The front desk staff was accommodating and apologized for the hotel conditions. Over all I will not recommend the hotel.

By , from myrtle beach nc on Jun 30, 2017