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Best Western Plus Grand Strand Inn & Suites

2.5 out of 5.0

Recent guest reviews

Staff wasn’t friendly. It seemed as if they had an attitude because I used a third party to book the room. The room was clean. The bathroom was leaking. Since it was minor and I didn’t want to be bothered with the staff, I let it be.

The staff as we checked in was welcoming and helpful, the parking lot was relatively easy access for Myrtle Beach, the room we stayed in was nice and clean, and smelled very pleasant. We didn't have a balcony or anything As we were on the first floor, but it was still a nice view and had great access to the beach, which was a straight shot across the road. The beds were amazing, although ours had this really weird dip on the left side, so much so that until I got used to it, I was almost slipping off. But that's the only bad thing I could find with this place. Amazing staff, great location, and well worth the money

Nice hotel with spacious room, good breakfast with many choices, very friendly and helpful staff. This was a great experience for my family.

This was a last minute booking but was well worth it. Easy to find, lady at the front desk was very nice. And thankfully it was very close to the airport. Would definitely recommend & would book there again.

Reserved 3 queen bed room. Nowhere in description did it say that there were two locations for rooms and one section of the hotel was across the street. Arrived very late so was unable to anything at that time. Clerk stated we were only being charged for the first night so that we could try to fix the situation the next morning. Next day tried to change rooms and were going to be charge an extra $100 to move. When canceling reservation, was told I signed and agreed to pay for the entire stay the night before (even though there was no total, only an average nightly rate on form). Told it would be 7-10 days for a refund. Would not return just because they are not honest. Room was clean and nice, no bugs.

Great family trip at a nice relaxing hotel with wonderful breakfastclise to beach and activities. Will stay again soon!

Clean, spacious room. Friendly staff. Great breakfast. Will book here again.

The staff were the bright spot of this hotel - friendly and helpful. We paid for a room without a view, but at a higher rate assuming we would be at least able to access the beach, even if facing the road. The room we received was under the stairs in a building across a busy street from the beach. Beware that they have different buildings and MOST are not on the beach side of the road. Check in process was slow, despite staff's best efforts. I heard many remark about being told to come back at three. As I can see it the biggest issue is lack of management and organization. We never received full maid service, had to ask for clean towels (which were still damp when we got them late in the evening). Seems like they have plenty of people working for the size of the hotel, but no one offering any guidance or direction about how to quickly clean newly vacant rooms or watch for guests to leave for the beach to do a quick change of towels and make beds. The beach itself in the area of the hotel is dirty and the water doesn't look clean. Its also a loud area and not as well suited for families as North Myrtle. Again, the staff was as helpful as they could be, the room wasn't bad...not particularly good either, but not worth the price - especially given the dismal location on the property. I didn't know "no view" meant literally looking at a stairwell outside of the front window. The room description should be a bit more clear. Breakfast was fine, less of a crowd early.

Good hotel, clean , had a pool & friendly staff. Free breakfast was just decent.

First let me start by saying the room was great,but the customer service was very crappy I mean the front desk lady really was a snob and I have no idea why. I also feel that the continental breakfast end it very early really really early I think 930am. I mean when Im home I eat breakfast really early but on vacation I plan to sleep in and then go grab something to eat but when I went down at 10:30 to get breakfast I was informed that breakfast ended at 9:30 which was really really weird I'm on vacation for god sakes I just wanted to sleep in and enjoy a nice breakfast I didn't have to make. I guess they truly believe in the statement the "Early bird gets the worm".

We stayed with the kids in this Best Western and it has been a great experience. The staff is really friendly. While it's on the road on the beach, we did not hear any noise and it's been very quiet. The indoor pool is a bit small and was crowded but well heated. The gym has brand new equipment and is larger than at other Best Western and while you exercise you have a view on the beach and the ocean. Same as usual, free wifi, parking and breakfast make this a great value!

First trip to MB, only stayed 2 nights, which was long enough for this hotel. For the price, we expected much better, but I guess we learned our lesson. If we return to the area we will stay somewhere else and pay more if necessary.

Stayed one night off season while passing through. Main complex is in second row from the beach. Had a fully equipped kitchen. Lazy river and large pool available. More of a vacation stay place.

Well done, good breakfast, nice room,I recommend this hotel

We stayed at this hotel for our anniversary in February. We were very impressed with the location and the room. The staff was very friendly and extremely helpful to us. We will definitely be staying at this hotel if we ever travel to Myrtle Beach again.

I enjoy staying at Best Western Plus Grand Strand Inn, but was disappointed when clerk placed me in a room near the pool. I was there for business, and asked to have a quiet room, but he assured me that the season was over and that it would be quite. Imagine my dismay when at 11:00pm (and later) people were still in the pool and making a great deal of noise. I'm not sure why he did not honor my request for a room on the back side of the hotel, because rooms were available there. Otherwise, every other time I have stayed at this hotel it has been a pleasant experience.

Wonderfully friendly and competent staff... large, clean, and comfortable room... conveniently located across the street from the beach with wonderful amenities and complimentary hot breakfast... what isn't there to LOVE!

It was a good location right next to the beach with great pool choices

We enjoyed our stay here for two nights as part of our honeymoon trip. The room was a suite and had nice space. The pool was nice as well. The breakfast was a quick, simple fix to tackle morning hunger. The free wi-fi was very slow and almost inaccessible at times. Good location.

It was exactly what I expected, room wasn't huge but what I expected. Blake was the best and was helpful in making suggestions on what to do. The only thing is I never figured out the room service. They fully cleaned the room the first day, left a card asking what we wanted, never came back the next day to SEE what we wanted, then was scattered after that. Great location, not in the thick of it, yet close enough to get to the action quickly. Continental breakfast was awesome, as was the food staff.

1804 South Ocean Boulevard Myrtle Beach SC

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool and indoor pool

Within a short walk of Midway Park, Best Western Plus Grand Strand Inn & Suites is within a mile (2 km) of Splashes Oceanfront Water Park. This motel has 118 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and an indoor pool. On the beach, the motel is also close to Family Kingdom Amusement Park and Art Museum of Myrtle Beach.


Dining

Start your day off right with a free hot/cold buffet breakfast.


Rooms

All of Best Western Plus Grand Strand Inn & Suites's 118 air-conditioned rooms provide coffee makers, safes, and ironing boards. LCD TVs come with DVD players, and guests can stay connected with free WiFi. Hair dryers are also available.


Property features

Best Western Plus Grand Strand Inn & Suites features an indoor pool, an outdoor pool, and a fitness center. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Other amenities at this beach motel include a spa tub, free WiFi in public areas, and a business center.

Guest reviews for Best Western Plus Grand Strand Inn & Suites

Everyone (11) Couples (26) Business (2) Students (1) Family (19) Other (2) Friends (2)
3

close to the airport and beach

Everyone

Staff wasn’t friendly. It seemed as if they had an attitude because I used a third party to book the room. The room was clean. The bathroom was leaking. Since it was minor and I didn’t want to be bothered with the staff, I let it be.

By , from Philadelphia on Nov 2, 2017

Review comment responded on Nov 4, 2017

We appreciate your feedback, which we will put to immediate use. We hope you give us another chance to provide you with a superior experience.

5

everything was wonderful

Everyone

The staff as we checked in was welcoming and helpful, the parking lot was relatively easy access for Myrtle Beach, the room we stayed in was nice and clean, and smelled very pleasant. We didn't have a balcony or anything As we were on the first floor, but it was still a nice view and had great access to the beach, which was a straight shot across the road. The beds were amazing, although ours had this really weird dip on the left side, so much so that until I got used to it, I was almost slipping off. But that's the only bad thing I could find with this place. Amazing staff, great location, and well worth the money

By , from New Bern, NC on Oct 29, 2017

Review comment responded on Nov 4, 2017

We appreciate your detailed feedback and look forward to welcoming you back.

5

nice hotel within walking distance of the beach

Everyone

Nice hotel with spacious room, good breakfast with many choices, very friendly and helpful staff. This was a great experience for my family.

By , from Jefferson city, Missouri on Oct 16, 2017

Review comment responded on Oct 19, 2017

Thanks for writing about your stay with us on line. We hope you decide to stay with us again.

4

last minute

Everyone

This was a last minute booking but was well worth it. Easy to find, lady at the front desk was very nice. And thankfully it was very close to the airport. Would definitely recommend & would book there again.

By , from Walden NY on Aug 29, 2017

Review comment responded on Sep 6, 2017

Thanks for your feedback. We hope you choose to stay with us again.

4

nice hotel, but not all rooms are ocean front

Everyone

Reserved 3 queen bed room. Nowhere in description did it say that there were two locations for rooms and one section of the hotel was across the street. Arrived very late so was unable to anything at that time. Clerk stated we were only being charged for the first night so that we could try to fix the situation the next morning. Next day tried to change rooms and were going to be charge an extra $100 to move. When canceling reservation, was told I signed and agreed to pay for the entire stay the night before (even though there was no total, only an average nightly rate on form). Told it would be 7-10 days for a refund. Would not return just because they are not honest. Room was clean and nice, no bugs.

By , from Ohio on Aug 23, 2017

Review comment responded on Sep 6, 2017

Your helpful feedback will allow us to make immediate improvements to better serve our guests. Thanks for taking the time to post on line.

4
Everyone

Great family trip at a nice relaxing hotel with wonderful breakfastclise to beach and activities. Will stay again soon!

By on Aug 22, 2017

Review comment responded on Sep 6, 2017

Thanks for providing us with feedback.

4

nice place to stay

Everyone

Clean, spacious room. Friendly staff. Great breakfast. Will book here again.

By , from Lakeland, Florida on Aug 8, 2017

Review comment responded on Aug 19, 2017

We appreciate your feedback and hope you choose to stay with us again.

3

location could be better

Students

The staff were the bright spot of this hotel - friendly and helpful. We paid for a room without a view, but at a higher rate assuming we would be at least able to access the beach, even if facing the road. The room we received was under the stairs in a building across a busy street from the beach. Beware that they have different buildings and MOST are not on the beach side of the road. Check in process was slow, despite staff's best efforts. I heard many remark about being told to come back at three. As I can see it the biggest issue is lack of management and organization. We never received full maid service, had to ask for clean towels (which were still damp when we got them late in the evening). Seems like they have plenty of people working for the size of the hotel, but no one offering any guidance or direction about how to quickly clean newly vacant rooms or watch for guests to leave for the beach to do a quick change of towels and make beds. The beach itself in the area of the hotel is dirty and the water doesn't look clean. Its also a loud area and not as well suited for families as North Myrtle. Again, the staff was as helpful as they could be, the room wasn't bad...not particularly good either, but not worth the price - especially given the dismal location on the property. I didn't know "no view" meant literally looking at a stairwell outside of the front window. The room description should be a bit more clear. Breakfast was fine, less of a crowd early.

By , from West Virginia on Jul 25, 2017

Review comment responded on Jul 29, 2017

Thank you for your feedback, which is full of the kind of information we need--and will use--to make improvements.

4
Everyone

Good hotel, clean , had a pool & friendly staff. Free breakfast was just decent.

By on Jul 19, 2017

Review comment responded on Jul 24, 2017

Thanks for taking the time to provide us with feedback.

5

nice but......

Everyone

First let me start by saying the room was great,but the customer service was very crappy I mean the front desk lady really was a snob and I have no idea why. I also feel that the continental breakfast end it very early really really early I think 930am. I mean when Im home I eat breakfast really early but on vacation I plan to sleep in and then go grab something to eat but when I went down at 10:30 to get breakfast I was informed that breakfast ended at 9:30 which was really really weird I'm on vacation for god sakes I just wanted to sleep in and enjoy a nice breakfast I didn't have to make. I guess they truly believe in the statement the "Early bird gets the worm".

By on Apr 2, 2017

Review comment responded on Apr 4, 2017

Thanks for the important feedback, which we will put to immediate and effective use. We hope you choose to stay with us again.