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Atlantica Resort

2.5 out of 5.0

Recent guest reviews

The room reserved was to be 1 queen and 3 twin beds and upon arrival we were given 1 king and 1 queen for a family of 5. No other rooms available for the first night but moved to another room for the rest of our stay. Staff was not very accommodating. Facility is a little outdated but was clean.

My family stayed here 7/22 - 7/29 room 757. The staff was average but very helpful. There was a long line to check in but it only took 10 - 15 mins to check in. Rooms: The room was organized for our visit (beds made, towels in the bathrooms, dishes cleaned). The wall could use some new paint. The carpet and floors was dirty, we had to wear slippers the whole time there. One of the bath tub was clogged. We couldn't use our balcony at night due to the marijuana smells coming from other rooms. I had to call and request housekeeping to vacuum the carpets, clean the bathrooms and change the sheets on the beds as well as give us new towels after our 3rd day there. It got to the point where I just washed the towels they gave us. Maintenance came right away to fix the clogged bathtub and the broken door handle. Hotel location: Great access to beach and 5 minute walk to attractions and restaurants. Pool: Water was a little cloudy.

they said they had wifi all over but on the 9th floor they did not. house keeping was not that good during the week

Disappointed in the facility. Ice machine on our building was not working. Staff didnt know until I called and it appeared the machine had not been working for a while. Did not have linens for all beds. The bathtub was repaired with white duct tape. Bugs in the building. AC in our room was set on recommended 68 degrees, but never cooled below 72. The hallway was cooler than our room. The refrigerator was cool, but the freezer never worked. Water/condensation dripped into the fridge the entire time. Remote for the CD player is missing.

Staff was very rude. It was dirty and we never saw housekeeping. We had to get our own towels, toilet paper and garbage bags. They had construction going on so they had a tarp over our balcony, if you sat you couldn't see anything. We paid for ocean views but what we got was garbage views. They never once told us about any construction. It was very loud. Since it was under construction we weren't allowed to use the pool. It was so frustrating, you pay $200 a night and what we should of paid was $50. Will never go back.

I had to be switched from one room to another because of the construction work being done that started at 8:00am, that no one told me about. The staff was very unprofessional, one girl told me it was no extra blankets, 30mins later another girl told me their was some blankets available. None of the outside doors locked on the hotel, you could just come in as you please(very unsafe). I had no trash can in my room, I had a full kitchen with no forks and pots. The house keeper came to my room twice before check out time to ask was we leaving today. Then as we was bout to leave she used her key and walked in the room to put another rooms dirty sheets into the washer machine in our room. It was a terrible experience, the only thing I could say is the manager was very nice and tried to fix things but it was to much to fix.

It was not the room they show you on the website the pool was not in the same building had to walk to the other building and it was a little cold for walking with the kids after getting out of the pool was very disappointed

We enjoyed it. It was a nice hotel the staff was nice and the room was clean and location was convenient.

Can' wait to come back. Wonderful stay, staff very friendly and helpful.

It was a nice hotel on the beach clean room I'm go back the one bad issue was check in was told the room wasn't ready to leave phone number we left two numbers never call 4hr. Later with back to see if it was ready they say no numbers left to call us they wanted to put us in a room we didn't ask for

The good: Wonderful beach, nice pool area including kids pool, hot tub & lazy river. Very friendly staff. Just blocks away from boardwalk & convention center. Plenty of free parking, free wi-fi. The bad: 2 elevators for 14 floors, always out of towels around the pool ,had to ask for soap, shampoo etc. The ugly: entire interior needs a good facelift. Furniture, dishes etc need replacement. Not bad for the price

Pool area was unsupervised for staff people eating inside the pool and wearing clothes inside pool instead swimming clothes.

No extra bathroom tissue Linens smelled oily Location was great .. Access to the beach Hotel pools seem to be not maintained well

The hotel was everything I expected and more. My family and I spend time on the beach and went to different attractions.

Room was clean. Staff was pleasant. Exterior door did not completely close automatically, it apparently was out of a line and you had to pull it closed for it to lock.

The hotel was very nice and the staff was excellent.

this hotel is very clean, nice service, good people. attention. ...closer shopping. is comfort. nice nice.

Always a great stay at Atlantica. Nice staff, clean and spacious rooms. Will bc be visiting this hotel again.

Good service. GREAT hotel. One of the tv's in room did not work. Only flaw.

We find a small roach on our sheet my daughter see a spider in the sink. Hotel look nice on the outside but inside is a disgrace. I will never stay here again. And this hotel room as a bad smell. THE POOL IS NICE.

Room options

Condo, 1 Bedroom, Oceanfront

Twin 2 | Sleeps 6

Condo, 2 Bedrooms, Oceanfront

Queen 1 | Twin 1 | Sleeps 8

Condo, 2 Bedrooms, Non Smoking, Ocean View

King 1 | Twin 3 | Sleeps 7

Deluxe Condo, 2 Bedrooms, Ocean View

Queen 2 | Sleeps 4

Guest reviews for Atlantica Resort

Everyone (13) Business (1) Couples (11) Family (6) Friends (2)
3
Everyone

The room reserved was to be 1 queen and 3 twin beds and upon arrival we were given 1 king and 1 queen for a family of 5. No other rooms available for the first night but moved to another room for the rest of our stay. Staff was not very accommodating. Facility is a little outdated but was clean.

By on Aug 19, 2017

Review comment responded on Aug 23, 2017

I am sorry that we were unable to get the bedding you were looking for the first night but I am glad to hear that we were able to move you into the unit you were looking for the remainder of your stay. I hope that we have the opportunity to host you again and show you the impact your comments have made on our customer service training.

3

ehhh

Everyone

My family stayed here 7/22 - 7/29 room 757. The staff was average but very helpful. There was a long line to check in but it only took 10 - 15 mins to check in. Rooms: The room was organized for our visit (beds made, towels in the bathrooms, dishes cleaned). The wall could use some new paint. The carpet and floors was dirty, we had to wear slippers the whole time there. One of the bath tub was clogged. We couldn't use our balcony at night due to the marijuana smells coming from other rooms. I had to call and request housekeeping to vacuum the carpets, clean the bathrooms and change the sheets on the beds as well as give us new towels after our 3rd day there. It got to the point where I just washed the towels they gave us. Maintenance came right away to fix the clogged bathtub and the broken door handle. Hotel location: Great access to beach and 5 minute walk to attractions and restaurants. Pool: Water was a little cloudy.

By , from Georgia on Aug 2, 2017

Review comment responded on Aug 5, 2017

Dear Susan, I am happy to hear that overall you enjoyed your vacation. We are working very hard to increase the training of our housekeeping staff and I think we are slowly but surely see our services turn around. Those improvements will only continue to grow and I hope we have the opportunity to show you all of the changes we have made.

3

poor wifi

Everyone

they said they had wifi all over but on the 9th floor they did not. house keeping was not that good during the week

By on Jul 18, 2017

Review comment responded on Aug 5, 2017

Thank you for sharing. We will definitely look into the wifi services because we know this a valued amenity for our guests. I hope that you give us the opportunity to show you all of the changes we are making and book with us again for your next trip to the area

3

april weekend beach visit. room 201 in annex

Everyone

Disappointed in the facility. Ice machine on our building was not working. Staff didnt know until I called and it appeared the machine had not been working for a while. Did not have linens for all beds. The bathtub was repaired with white duct tape. Bugs in the building. AC in our room was set on recommended 68 degrees, but never cooled below 72. The hallway was cooler than our room. The refrigerator was cool, but the freezer never worked. Water/condensation dripped into the fridge the entire time. Remote for the CD player is missing.

By on May 3, 2017

Review comment responded on May 15, 2017

I apologize for these issues. I will look into this. I will be getting with the right department to address this.

1

never again

Everyone
Our view!

Staff was very rude. It was dirty and we never saw housekeeping. We had to get our own towels, toilet paper and garbage bags. They had construction going on so they had a tarp over our balcony, if you sat you couldn't see anything. We paid for ocean views but what we got was garbage views. They never once told us about any construction. It was very loud. Since it was under construction we weren't allowed to use the pool. It was so frustrating, you pay $200 a night and what we should of paid was $50. Will never go back.

By , from St. Paul Minnesota on Apr 13, 2017

Review comment responded on May 25, 2017

We deeply apologize for this. Please reach out to us at the resort so we can address these issues. We do apologize that Orbitz did not inform you of the construction. Please reach out to the resort and let us know what condo number you were staying in. Again we do apologize.

3

terrible hotel close to the beach

Everyone

I had to be switched from one room to another because of the construction work being done that started at 8:00am, that no one told me about. The staff was very unprofessional, one girl told me it was no extra blankets, 30mins later another girl told me their was some blankets available. None of the outside doors locked on the hotel, you could just come in as you please(very unsafe). I had no trash can in my room, I had a full kitchen with no forks and pots. The house keeper came to my room twice before check out time to ask was we leaving today. Then as we was bout to leave she used her key and walked in the room to put another rooms dirty sheets into the washer machine in our room. It was a terrible experience, the only thing I could say is the manager was very nice and tried to fix things but it was to much to fix.

By on Apr 12, 2017

4

it wasn't what i was expecting the pool was a litt

Everyone

It was not the room they show you on the website the pool was not in the same building had to walk to the other building and it was a little cold for walking with the kids after getting out of the pool was very disappointed

By on Mar 20, 2017

3
Everyone

We enjoyed it. It was a nice hotel the staff was nice and the room was clean and location was convenient.

By , from north carolina on Nov 26, 2016

4

close to beach and eateries

Everyone

Can' wait to come back. Wonderful stay, staff very friendly and helpful.

By , from Jacksonville, NC on Sep 25, 2016

4
Everyone

It was a nice hotel on the beach clean room I'm go back the one bad issue was check in was told the room wasn't ready to leave phone number we left two numbers never call 4hr. Later with back to see if it was ready they say no numbers left to call us they wanted to put us in a room we didn't ask for

By on Sep 22, 2016