Loved the location, accessibility to everything was easy, great friendly staff, clean, comfortable.
They gave us the wrong room we all had to go back to the front desk because my bracelet opened the suite next door instead of my room, my bracelet never worked but others in my party did have access to the room so I was ok. The pool was very dirty and we saw a huge bug and a lot of dead bugs in the pool even in the morning, staff took hours to bring us room service, they never cleaned the rooms, we had to be asking,the last night we didnt have water in the room and they acted like nothing happened, and we couldnt shower to come back home clean. Overall the worse experience let aline the food was trash.
This resort was outstanding, and I would highly recommend it to anyone. The staff went above and beyond. The entire resort was extremely clean and beautiful. We were very close to the marina and downtown for food, shopping and nightlife. We felt extremely safe the entire time we were there.
Excellent experience! We booked the all inclusive package and staff was so helpful in making sure we always felt well taken care of
We had good service and no issues with our room. This is an all inclusive so of course the food/drinks are average or above average but not excellent. It often takes more time than you want to get pool side or oceanside service and the line at the bar is long and kind of slow but that's what you should expect at an all inclusive. Tipping well helps. The ability to use the other two properties is a plus, especially for some food variety. Of course you get tired of being solicited but that's part of it. Overall we had a really good time and I would recommend the resort.
The staff there was amazing
Contruction is noisy can't sleep
We stayed with an all inclusive package the last week of April 2023. The restaurants were wonderful. We used both the Rose and the Pueblo Bonito properties. Liked the accessibility to downtown Cabo. It is an older property, but work has been done to update the property and the rooms. Restaurants and common areas were upscale and well accommodated.
Great location for a family vacation!
I liked the amenities, and liked the pools. Very nice place.
Good job
We had a blast here. Check-in took minutes, our room was easy to find, the gym was the best we have found at a resort, and all of the people there took wonderful care of us. We will definitely come back.
Located in El Medano Ejidal within a short walk of Medano Beach, Pueblo Bonito Rose Resort and Spa - All Inclusive is within a mile (2 km) of other popular sights such as Marina Del Rey.
Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.
Guests can expect WiFi and plasma TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include kitchenettes, balconies or patios, and refrigerators.
Pueblo Bonito Rose Resort and Spa - All Inclusive features a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle during limited hours for MXN 360 per person return. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and dry cleaning/laundry. Additional amenities include a gym, a steam room, and outdoor tennis courts.
Loved the location, accessibility to everything was easy, great friendly staff, clean, comfortable.
Dear Paola, Thank you very much for your preference, we hope to see you very soon.Best regards,
Dear Alexander, Thank you very much for your preference, we hope to see you very soon.Best regards,
They gave us the wrong room we all had to go back to the front desk because my bracelet opened the suite next door instead of my room, my bracelet never worked but others in my party did have access to the room so I was ok. The pool was very dirty and we saw a huge bug and a lot of dead bugs in the pool even in the morning, staff took hours to bring us room service, they never cleaned the rooms, we had to be asking,the last night we didnt have water in the room and they acted like nothing happened, and we couldnt shower to come back home clean. Overall the worse experience let aline the food was trash.
Dear Lili, We are extremely sorry to learn of your discontentment with your recent experience. Guest service is of the utmost importance to our team, and it is never our goal to deceive our guests in any way. We pride ourselves on delivering a pleasant and relaxing experience and we truly apologize that you were not met with the outstanding service that has come to be expected of Pueblo Bonito Rosé Resort & Spa. We can assure you that these outcomes were not intentional as the comfort of our guests is our highest priority. We appreciate your honest feedback as it helps in identifying areas of both strength and improvement, and we look forward to hopefully welcoming you back soon. Sincerely,
Dear Julieta, Thank you very much for your preference, we hope to see you very soon.Best regards,
This resort was outstanding, and I would highly recommend it to anyone. The staff went above and beyond. The entire resort was extremely clean and beautiful. We were very close to the marina and downtown for food, shopping and nightlife. We felt extremely safe the entire time we were there.
Dear Jennifer, We are happy to know you had a wonderful experience, and that you enjoyed your time spent with us. Our top priority is our guest’s happiness and satisfaction, and it makes us so proud to know we achieved and met our guests' expectations. It was our pleasure having you as our guest and we hope to see you again soon.Best regards,
Excellent experience! We booked the all inclusive package and staff was so helpful in making sure we always felt well taken care of
Dear Omeid B,Thank you very much for your review and for taking the time to share such warm and caring words towards the members of the team with the community. We are all incredibly happy to know you enjoyed lovely and joyful interactions with our team who always strives to deliver lasting memories for our guests. We sincerely look forward to your return.Best regards,
We had good service and no issues with our room. This is an all inclusive so of course the food/drinks are average or above average but not excellent. It often takes more time than you want to get pool side or oceanside service and the line at the bar is long and kind of slow but that's what you should expect at an all inclusive. Tipping well helps. The ability to use the other two properties is a plus, especially for some food variety. Of course you get tired of being solicited but that's part of it. Overall we had a really good time and I would recommend the resort.
Dear Russell,We are happy to know you had a wonderful experience, and that you enjoyed your time spent with us. Our top priority is our guest’s happiness and satisfaction, and it makes us so proud to know we achieved and met our guests' expectations. It was our pleasure having you as our guest and we hope to see you again soon.Best regards,
Dear John,Thank you very much for your preference, we hope to see you very soon.Best regards,
Dear Brandi N,Thank you very much for your preference, we hope to see you very soon.Best regards,
Dear Jennifer, We are happy to know you had a wonderful experience, and that you enjoyed your time spent with us. Our top priority is our guest’s happiness and satisfaction, and it makes us so proud to know we achieved and met our guests' expectations. It was our pleasure having you as our guest and we hope to see you again soon.Best regards,