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Pueblo Bonito Rose Resort and Spa - All Inclusive

4.0 out of 5.0
Overview Reviews Amenities & Policies
Playa El Medano S N, Cabo San Lucas, BCS
1-844-663-2269
3.9
out of 5
Average Guest Review
See all 180 reviews
Room cleanliness 4.0
Service & staff 4.0
Room comfort 3.5
Hotel condition 3.5

This hotel is most popular for:

  • Everyone
  • Couples
  • Family

Recent guest reviews

They need to do upgrades to the rooms and bathrooms. Nice

Pueblo bonito rose is located in a great place, the marina and center shops are all located near. The only thing is the service from the restaurants are a bit slow. The room service was awesome.

We liked that you could use all Pueblo resorts for food and activities - didn’t like that there was 1 day that our towels and personal belongings were taken and moved and our seats given to another group of people. We were told there was a 30 minute policy of no-leaving the chairs unattended. Complete nonsense considering there were not even 10 people out by the pool that early in the morning and we had only gone to the gift shop to purchase a t shirt and the coffee shop. The other group just wanted our chairs so they could seat their entire group. Other people around us told us this had happened.

We booked in PB Rose. Was told at check in that there is no room available so they are placing us in the sister resort PB Sunset. Turned out to be great! We loved everything.

Cecilia at the front desk was great during our checkin, especially with how poorly Orbitz treated us with our trip the day before and the 1st day of our trip. Unlike Orbitz, she solved problems right away. The hotel was overbooked, so she got us over to a sister property for 2 nights and we were able to go back to pueblo bonito rose for the last 3 nights. Food was very good and the service in the beach area ( Gustavo) was very good, Pedro was also very good. Jonathan at concierge suggested Cabo Adventures for sailing and it was an excellent suggestion.

I experienced a very long wait for food at the restaurant. I also experienced a long wait at the bar most times (even with tipping). I found that not all of the beverage options that were promised as the all-inclusive were actually available. Everything else at the hotel was nice.

Everything bout it was so nice had a blast all us did

I liked that we were allowed to use the facilities of 2 other properties besides our own

Solid 3 star resort. First room was dated and in need of repair. The second room was far better making it a solid 3 star resort. Service was ok. We tipped with everything as gratuity is not included, but still received average at best service where we found ourselves waiting for a server by the pool and beach on a regular basis. Location is great and my suspicion is the PB Los Cabos next door is a better place to stay...

Prepare to be gauged. We had an extra person decide to join us and share our suite after we had booked it. We called the hotel reservations line and they said it would be an extra $135 per night. I asked if we needed to pay that in advance and they said no. When we arrived, they charged us an additional $172 per night and said that the lower rate was only if you pre-paid. Total bait and switch. Not surprising - everywhere you turn there is an up-charge on something at this "all inclusive" resort. The staff, other than at check-in, were mostly nice, and being right on a beach where you can swim was awesome. Otherwise, the hotel, the food, and the watery drinks were all pretty underwhelming.

Just returned from a 7 day trip to Pueblo Bonito Rose. There were 4 adults and two children in our group, and we all had an amazing time. The food was excellent, including fresh sushi. The drinks were excellent and refilled quickly. The service was excellent, the staff seemed truly anxious to help at all times. Being able to take the free shuttle to Sunset Beach was amazing. It felt like an excursion but it was included (and easy). If you want a family friendly vacation, this place is perfect. Plenty of activities for the kids and lots of relaxation for the adults in a clean, safe enviroment. We will be back !!!!

Great food. Even though all inclusive you have to sign for everything service is often slow. Top shelf liquor often runs out

5 hours before you will get your room so use hotel facilities. when you go to get towel cards you will get succered into time share which will take 6 hours at another hotel

Good location, older hotel for sure that could use some updating and amenities

Playa El Medano S N Cabo San Lucas BCS

Hotel highlights

  • Free WiFi in public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Auroras, Pueblo Bonito Rose Resort and Spa - All Inclusive is within a few miles (5 km) of popular sights such as Marina Cabo San Lucas and Diamante Golf Course. This 4-star property has 260 guestrooms and offers a full-service spa, an outdoor pool, and free valet parking.


Dining

This property is home to 4 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start your day off with cooked-to-order breakfast, available for a fee.


Rooms

A plasma TV comes with cable channels and pay movies, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and pillow menus, and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a kitchenette, a balcony or patio, and a living room.


Property features

At Pueblo Bonito Rose Resort and Spa - All Inclusive, guests enjoy a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for MXN 360 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and luggage storage. Other amenities at this all-inclusive property include a fitness center, a spa tub, and a steam room.

Room options

Junior Suite

Full 2 | Sleeps 4
$339* Per night/room Oct 29 - Oct 30

Luxury Suite

Full 2 | Full 1 | Sleeps 6

Guest reviews for Pueblo Bonito Rose Resort and Spa - All Inclusive

Everyone (55) Couples (53) Family (46) Friends (19) Other (6)
5
Everyone

By on Oct 1, 2019

Review comment responded on Oct 1, 2019

We are so happy that you had a positive experience, and that you enjoyed your time spent with us. It was our pleasure having you as our guests and we hope to see you again soon.

5
Everyone

By on Sep 10, 2019

Review comment responded on Sep 10, 2019

On behalf of all of us here, thank you for your visit. We are so pleased that we could provide you with many memories of your stay. Looking forward to welcoming you back in the near future.

4
Families

They need to do upgrades to the rooms and bathrooms. Nice

By on Aug 31, 2019

Review comment responded on Aug 31, 2019

Dear guest, thank you very much for your feedback and for rating our services and facilities on your recent stay in our hotel, we hope we could have another opportunity to meet your expectations of those services you did not like. Best regards.

5
Everyone

By on Aug 19, 2019

Review comment responded on Aug 20, 2019

Thank you very much for taking the time to leave us your rating. We truly hope that in the future you would give us the opportunity to welcome you back once again, to be able to give you our 5 star service.

3
Families Families

Pueblo bonito rose is located in a great place, the marina and center shops are all located near. The only thing is the service from the restaurants are a bit slow. The room service was awesome.

By on Aug 9, 2019

Review comment responded on Aug 12, 2019

Thank you very much for your kind words about our location and room service on your recent stay at Pueblo Bonito, we hope we can have another opportunity to meet your expectations of those services you did not like. Best regards.

4
Families

We liked that you could use all Pueblo resorts for food and activities - didn’t like that there was 1 day that our towels and personal belongings were taken and moved and our seats given to another group of people. We were told there was a 30 minute policy of no-leaving the chairs unattended. Complete nonsense considering there were not even 10 people out by the pool that early in the morning and we had only gone to the gift shop to purchase a t shirt and the coffee shop. The other group just wanted our chairs so they could seat their entire group. Other people around us told us this had happened.

By on Jul 21, 2019

Review comment responded on Jul 22, 2019

Thank you very much for taking the time to leave us your rating. We apologize for any inconvenience that you may have encountered. We assure you that the negative outcomes were not intentional as the comfort of our guests is our highest priority. I do hope that you will give us a chance to redeem ourselves.

4
Partner Couples

We booked in PB Rose. Was told at check in that there is no room available so they are placing us in the sister resort PB Sunset. Turned out to be great! We loved everything.

By , from Fresno CA on Jul 10, 2019

Review comment responded on Jul 12, 2019

Thank you for sharing your experience at Pueblo Bonito. We would like to apologize if our service did not meet your expectations. It is so gratifying knowing that you enjoyed the time you spent with us. We hope to have another chance to welcome you back and to prove our superior service to you.

5
Partner Couples

Cecilia at the front desk was great during our checkin, especially with how poorly Orbitz treated us with our trip the day before and the 1st day of our trip. Unlike Orbitz, she solved problems right away. The hotel was overbooked, so she got us over to a sister property for 2 nights and we were able to go back to pueblo bonito rose for the last 3 nights. Food was very good and the service in the beach area ( Gustavo) was very good, Pedro was also very good. Jonathan at concierge suggested Cabo Adventures for sailing and it was an excellent suggestion.

By on Jul 3, 2019

Review comment responded on Jul 3, 2019

We would like to thank you for having chosen to stay with us. We are happy to know you that you enjoyed your time spent with us. Our top priority is our guest's satisfaction so rest assured your feedback will be looked into, to continue meeting our guests’ expectations. It was our pleasure having you as our guests and we look forward to welcoming you back.

3
Friends

I experienced a very long wait for food at the restaurant. I also experienced a long wait at the bar most times (even with tipping). I found that not all of the beverage options that were promised as the all-inclusive were actually available. Everything else at the hotel was nice.

By on May 23, 2019

Review comment responded on May 23, 2019

Thank you for taking the time to review our hotel. We apologize that you were not fully satisfied with all aspects of your visit. We sincerely apologize and through this feedback, we will follow up with our team to improve future visits for our guests. We hope to have another chance to welcome you back and to prove our superior service to you.

5
Everyone

By on May 14, 2019

Review comment responded on May 14, 2019

Thank you for sharing your ranking with us. We look forward seeing you back soon at Rosé your home away from home.

Pueblo Bonito Rose Resort and Spa - All Inclusive

Playa El Medano S N, Cabo San Lucas, BCS 23410
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