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Pueblo Bonito Rose Resort and Spa - All Inclusive

4.0 out of 5.0

Recent guest reviews

The hotel has a great location near downtown and has a calm beach with great views. However the hotel is dated and food was OK. I was mostly upset because they OVERBOOKED the hotel and upon arrival on Thursday we were told we have to stay at a different hotel even though we were in for a wedding. To top it off, a few friends of ours were given a room and they checked in 2 hours later than we did. The whole check in was a mess other customers were experiencing the same situation and the poor front desk workers have to deal with all the upset travelers when they arrive with no room. How do you overbook a hotel and not give a room to someone that reserved 6 months in advance? They need to invest in new IT as their booking system is causing big issues. Also the bar tenders are slow and do not communicate with guests, the towel system is terrible for the pool and they charge you for room service deliveries!

Hotel was chosen by my cousin who was getting married on the location. We are a family of four with two kids of age 7 and 3. They don't have kids activities or kids club or at least we were not offer or informed of. However, my kids did enjoyed the pool all day. In our room, the air conditioner was too loud especially at nights which made it had to stay asleep. The mattress were to hard for me. The bathroom shower had a strong water pressure, that my daughter was afraid of the shower. Our room was kept clean by the cleaning lady everyday on time. The food was good however the staff was a bit too slow. I felt like I had to wait a long time for a drink and it was not packed. One thing I did not enjoyed at all was that I was offer to many times to go and listen to their presentation aka timeshare. I did not appreciated since I wanted to enjoy our family trip. Their is no entertainment at nights especially when you don't want to leave your resorts at night. Good security.

Rooms smells, front desk employees not very helpful at all, were bothered, pillows and beds smell, small beds, Hotel is run down needs to be fixed up Would never stay there again Only thing I enjoyed was breakfast, mamosas Staff at breakfast was very nice

Location is the only thing going for this hotel! Only 1 restaurant for all inclusive option and the food is not good! Drinks are watered down and service is slow! Not even close to our stay at the Riu Palace! Only 1 swimming pool- no swim up bar. Will stay at the Riu Palace for any trips to Cabo in the future!

We were moved to Pueblo Bonito sunset when we tried to check in. They said they were overbooked for weekend. They did that to over 20 folks. They promised us free massages, restaurant passes, and taxi fares but delivered nothing when we asked. Pueblo Bonito Sunset is far from town. The property is also so huge that you need to get rides on these golf carts, which you spend tips every time you use. It's ridiculous. Nobody ever apologized. It was very matter of fact. Don't reserve at this hotel!!

Overall food was great, staff was friendly, and room and grounds were beautiful. Only complaint was the service all around was very slow unless staff was well tipped. Room service took close to 2 hours. Pool service spotty unless tipped in advance. I get it. Overall not bad. I'd stay here again.

Fun trip, nice hotel, would prefer if there were more food options Walking distance from town Safe area No pool bar

Will not return to this place for our 2017 xmas holidAy old pizza in the microwave all inclus not facilitated food and drinks terrible

This is one of the only beaches you are allowed to swim in. Views are gorgeous from your room.

Nice start. We were traveling with another couple and they upgraded us to a 2 bedroom unit With a nice view. The all-inclusive package was nice because it also included restaurants from the Pueblo Bonita next door. Provided more options. Large pool area. Service was mostly good, but some waiters were better than others. Had to call twice to get the room serviced. But overall they did a good job. Would definitely go back if the same deal was available.

We have stayed at many resorts and we had such a good time at Pueblo Bonita Rosa. From checking in with Carlos to the excellent service at the pool with Judis and Jose at our dinning experience. Everything was perfect. Each employee made you feel welcomed. We plan to come back soon as we travel to Cabo San Lucas three times a year.

Returned to this resort because we enjoyed our first stay 3 years ago. Very friendly staff, well organized, several choices of restaurants, beach and pool faculties are great, with nice views.

I now understand the polar opposite past reviews. My 12 yr old son and I stayed August 16-20. We got lucky as it was a period between busy times. The place is a bit understaffed..put a couple of people in line at the one pool bar and its beyond slow. The trick is to find a waiter, give him 2 or 3 dollars and your drink comes. The buffet was not exciting but we didn't care. Sushi outdoor restaurant very good. Didn't go to others. Views were good. Demand or tip to get a 4 floor or above for views and low noise. I choose this hotel for the swim able beach and close to the place for most water sports. $8 each way. This chain has nicer hotels but not swim able. 2 minute walk next door has good restaurants, too.pool is nice. Air conditioning is loud but acts as a white noise generator from noise outside. A couple unfriendly staff but most were great. If you have kid(s) the luxury suites are spacious.

Spent a week at the Rose in the middle of August. We chose this resort because of the location and the price. Facility was fine, a bit dated but good enough. The location is superb but in general there isn't a lot to do in Cabo so there isn't much reason to leave the resort. The food was average to below average. The best meal we had was at the sushi bar and the Sunday Brunch which they do well. All other meals at the buffet were not very good. The burger bar was ok. They really push the timeshare sales, kind of annoying. Don't ever buy a timeshare from a timeshare salesman. If you're going to buy a timeshare buy it second hand.

bonito rose and Blanca great hotel, overbooked hotel and transferred us over to pacific side 20 minutes away to room upgraded room but still big let down, pacific side is much different than Blanca side, big disappointment although room was top notch had no amenities like a full service hotel! failure !

The room was not as advertised online but still acceptable, the service over all was excellent at the restaurants and stores, but at the bar it was a bit touch and go...but long lines in the heat as a bartender will do it everytime, the sushi bar was awesome!!!!

Check in started out ok but then we were ushered to get out "towel card" where there was a high pressure pitch to attend another facility (time share) which was annoying and not really what you want to deal with when you first arrive. The wait staff/bar tenders did not seem happy to be there and were not very friends (or good at a service job to be frank). Long waits for drinks/food and only a couple of friend good servers. Food was a mixed bag, but there were some great places just down the beach so the locations gets a plus.

Laid back resort. Not a lot of night time activities. Staff was wonderful and helpful.

I loved this hotel, however it was really far from the action. I would say this hotel is more for couples than families/kids.

Playa El Medano S N Cabo San Lucas BCS

Hotel highlights

  • Free WiFi in public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Pueblo Bonito Rose Resort and Spa - All Inclusive places you within 2 miles (3 km) of popular sights like Land's End and The Arch. This 4-star resort has 260 guestrooms and offers a full-service spa, an outdoor pool, and free valet parking. It's on the beach and also a short walk from Puerto Paraiso Mall and Plaza Bonita Mall.


Dining

This resort is home to 4 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start your day off with cooked-to-order breakfast, available for a fee.


Rooms

The 260 air-conditioned accommodations feature kitchenettes and balconies or patios, and there's space to spread out with living rooms. Plasma TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Sofa beds, minibars, and coffee makers are also standard.


Property features

At Pueblo Bonito Rose Resort and Spa - All Inclusive, guests enjoy a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available—or if you're not driving, take the airport shuttle for MXN 360 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a fitness center, a spa tub, and a steam room.

Room options

Luxury Suite

Full 2 | Full 1 | Sleeps 6

Guest reviews for Pueblo Bonito Rose Resort and Spa - All Inclusive

Everyone (18) Couples (49) Family (37) Friends (19) Other (6)
2

november 2017

Everyone

The hotel has a great location near downtown and has a calm beach with great views. However the hotel is dated and food was OK. I was mostly upset because they OVERBOOKED the hotel and upon arrival on Thursday we were told we have to stay at a different hotel even though we were in for a wedding. To top it off, a few friends of ours were given a room and they checked in 2 hours later than we did. The whole check in was a mess other customers were experiencing the same situation and the poor front desk workers have to deal with all the upset travelers when they arrive with no room. How do you overbook a hotel and not give a room to someone that reserved 6 months in advance? They need to invest in new IT as their booking system is causing big issues. Also the bar tenders are slow and do not communicate with guests, the towel system is terrible for the pool and they charge you for room service deliveries!

By , from IL on Nov 18, 2017

Review comment responded on Nov 20, 2017

Thank you for you comments regarding your past experience at Pueblo Bonito Rosé. We apologize for the misunderstanding with your reservation due the IT situation. Be sure we will work in order to improve. Sincerely, Armando García

4

not a family hotel

Everyone

Hotel was chosen by my cousin who was getting married on the location. We are a family of four with two kids of age 7 and 3. They don't have kids activities or kids club or at least we were not offer or informed of. However, my kids did enjoyed the pool all day. In our room, the air conditioner was too loud especially at nights which made it had to stay asleep. The mattress were to hard for me. The bathroom shower had a strong water pressure, that my daughter was afraid of the shower. Our room was kept clean by the cleaning lady everyday on time. The food was good however the staff was a bit too slow. I felt like I had to wait a long time for a drink and it was not packed. One thing I did not enjoyed at all was that I was offer to many times to go and listen to their presentation aka timeshare. I did not appreciated since I wanted to enjoy our family trip. Their is no entertainment at nights especially when you don't want to leave your resorts at night. Good security.

By , from Bay Point, CA on Oct 23, 2017

Review comment responded on Nov 1, 2017

Dear Ms Ana, I sincerely apologize if your past experience with us did not meet your expectations. We keep working in our opportunity areas to improve constantly. We hope you give us the opportunity to welcome you back in the near future.

2

dirty, smells bad, run down, no luxury rooms

Everyone

Rooms smells, front desk employees not very helpful at all, were bothered, pillows and beds smell, small beds, Hotel is run down needs to be fixed up Would never stay there again Only thing I enjoyed was breakfast, mamosas Staff at breakfast was very nice

By on Sep 19, 2017

Review comment responded on Nov 1, 2017

Dear guest, I sincerely regret that you did not enjoy your vacations with us. we continue to work hard in our opportunity áreas. Warm regards,

2

food not good, drinks not good, service not good!

Everyone

Location is the only thing going for this hotel! Only 1 restaurant for all inclusive option and the food is not good! Drinks are watered down and service is slow! Not even close to our stay at the Riu Palace! Only 1 swimming pool- no swim up bar. Will stay at the Riu Palace for any trips to Cabo in the future!

By , from Texas on Jul 14, 2017

1

lies

Everyone

We were moved to Pueblo Bonito sunset when we tried to check in. They said they were overbooked for weekend. They did that to over 20 folks. They promised us free massages, restaurant passes, and taxi fares but delivered nothing when we asked. Pueblo Bonito Sunset is far from town. The property is also so huge that you need to get rides on these golf carts, which you spend tips every time you use. It's ridiculous. Nobody ever apologized. It was very matter of fact. Don't reserve at this hotel!!

By , from Los Angeles, Ca on May 23, 2017

3

decent hotel

Everyone

Overall food was great, staff was friendly, and room and grounds were beautiful. Only complaint was the service all around was very slow unless staff was well tipped. Room service took close to 2 hours. Pool service spotty unless tipped in advance. I get it. Overall not bad. I'd stay here again.

By , from san diego, ca on May 17, 2017

5

nice, clean hotel on beach

Everyone
Beach Beach Pool view

Fun trip, nice hotel, would prefer if there were more food options Walking distance from town Safe area No pool bar

By , from Denver on Apr 3, 2017

2

old needs updated room6008 no view

Everyone

Will not return to this place for our 2017 xmas holidAy old pizza in the microwave all inclus not facilitated food and drinks terrible

By on Dec 26, 2016

4

beautiful pool, and ocean views.

Everyone

This is one of the only beaches you are allowed to swim in. Views are gorgeous from your room.

By , from Chicago on Dec 17, 2016

2

terrible food. all 3 of us feel sick.

Everyone

By , from San Francisco CA on Oct 22, 2016