the excellent work of the staff. The front Desk Manager is beyond praise. Great restaurant. the Breakfast service is excellent. I didn't like the bed very much. Quite old furniture with traces of significant wear and tear
Very welcomed and felt special in all staff interactions. Great service and a lovely property.
Nice Hotel, main gripe was waiting for 25 mins for the valet to bring around our car, having requested it 3 times and them telling us it was on the way, on the 3rd request our keys were still sitting on the hook waiting for someone to retrieve it, despite trying to tell us otherwise.....
We enjoyed our stay - the staff was very helpful and the property was nicely kept.
Great service and location. Relaxing but easy to access active areas of LA.
Valet gave my car rental the night I checked in to the wrong driver without the valet ticket. Saturday morning when I went to valet to get my vehicle Loss prevention manager informs me that my car rental is in San diego. I spent my Saturday waiting on the police to arrive and figuring out how this has happened
The staff at the Marina Del Rey Ritz went above and beyond to make our stay memorable. The concierge Shelley went out of her way to make us feel welcomed and excited. We look forward to our next Ritz stay.
Had a wonderful trip until hotel made errors at the end. Had a mini bar charge even though nothing taken. Valet gave our car to wrong guest who drove away. Had another charge that we disputed. Front desk said would investigate and get back to us by end of day. Weeks later no contact. I mentioned it here in review and received email from hotel manager saying wanted to contact me about it if I wanted him to so he could help resolve. I responded I would appreciate it with my phone number and email address. Been 3 weeks and no contact. Not sure why people are dropping ball. Loved hotel until this. We need to go to LA often and will lose a lot of business from us. Beware.
Took my parents for 3 nights for a Christmas surprise. We stayed at this Ritz about a year ago and they loved it. It is a beautiful hotel with nice location, but services on the Club level were not as good and, frankly, I expected more effort given we, like others, were there for Christmas Eve and Christmas itself. First they did not have a room with 2 beds as requested and, after waiting, were told we’d have to make due with a rollaway. We had repeated problmes with tha key cards not working (as did other people). Breakfast selections were the same EVERY day (luke warm scrambled eggs and over cooked bacon, mediocre lox and trimmings, Omelets were briefly offered one morning only). The “hot” offerings during lunch and dinner were generally warm at best and always the same (tomato soup 2 of 3 days, undercooked Brussels sprouts 2 of 3 days, soggy fries and mini reubens all 3 days, same antipasto and salad makings every day, The various hors d’ouevres were good but not great, not enough variety, and dessert was underwhelming, especially considering the holidays. it was simply a huge disappointment. We had to keep asking them to turn up the heat as it was quite chillly (several of us remarked that a small fireplace would be a wonderful addition). The staff, however, were wonderful and did their best to please, especially Zonia and Justin who are truly great at their job. All in all, it was a disappointment given the money spent and I don’t think I will go back to this location.
Could not have asked for better service and attention to our requests. Staff was friendly and met all our needs and more. Loved the ambiance and easy access to rooms and restaurant. The food and drinks were outstanding! We specially loved having breakfast at the fireplace tables enjoying the view of the marina. Relaxing and beautiful!
If one compares this to any 4 star hotels in Asia, this would be. Holiday Inn at best
We stayed after our wedding reception at this hotel. Don Quimby was kind enough to find us an upgraded room and offered us champagne at the reception desk. Our one slight concern was the bed wasn't very comfortable for sleeping (too firm for us, but you might prefer a firm mattress), but we otherwise had a fantastic time and highly recommend the hotel!
We had a Marina view room with a balcony. We enjoyed the pool area and pool bar, wonderful massages at the spa, comfortable beds and friendly staff. Some noise from the room above us, but a wonderful stay overall.
excellent stay, great room, convenient to destinations without all the LAX noise.
Hotel definitely met expectations, beautiful views from our room and lots of great things to do nearby.
I specified a down-free, feather-free room. I was assured on the phone and at check-in that the room was down-free. Unfortunately, after lying down in the bed, I felt the quill of a feather sticking me in the back. I was shocked to see many feathers under the sheet. The worst part was after I called the front desk to complain, they said, "we need to hear what the housekeeping manager says". !!! Like my eyes don't see? Added insult to injury. Will not go back there.
Very nice location. I had a pedicure in the spa and the lady was very nice that did the pedicure. Pool was very nice also.
Had a wonderful time. The hotel is beautiful and very close to the beach. The marina view is wonderful. Excellent staff and service.
Yes, great experience. Even they even had text for Valet pick up, so there is no waiting. Everything was so perfect.
The Ritz-Carlton, Marina del Rey places you within a mile (2 km) of popular attractions like Abbot Kinney Boulevard and Venice Beach. This 304-room, 5-star hotel has a marina, a full-service spa, and a restaurant.
In addition to a restaurant that serves breakfast, brunch, lunch, and dinner, there's also a lobby lounge. Savor a meal from the comfort of your room with 24-hour room service. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 11 AM.
All 304 rooms feature balconies, coffee makers, and free newspapers. Guests can expect WiFi and 49-inch Smart TVs with Netflix. Beds sport Egyptian cotton sheets and bathrooms offer hair dryers and designer toiletries. Safes, phones, and ironing boards are also standard.
Guests of The Ritz-Carlton, Marina del Rey have access to a marina, a full-service spa, and an outdoor pool. Valet parking is available for USD 44.00 per day, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a 24-hour fitness center, a spa tub, and outdoor tennis courts.
the excellent work of the staff. The front Desk Manager is beyond praise. Great restaurant. the Breakfast service is excellent. I didn't like the bed very much. Quite old furniture with traces of significant wear and tear
Very welcomed and felt special in all staff interactions. Great service and a lovely property.
Nice Hotel, main gripe was waiting for 25 mins for the valet to bring around our car, having requested it 3 times and them telling us it was on the way, on the 3rd request our keys were still sitting on the hook waiting for someone to retrieve it, despite trying to tell us otherwise.....
We enjoyed our stay - the staff was very helpful and the property was nicely kept.
Great service and location. Relaxing but easy to access active areas of LA.
Valet gave my car rental the night I checked in to the wrong driver without the valet ticket. Saturday morning when I went to valet to get my vehicle Loss prevention manager informs me that my car rental is in San diego. I spent my Saturday waiting on the police to arrive and figuring out how this has happened
The staff at the Marina Del Rey Ritz went above and beyond to make our stay memorable. The concierge Shelley went out of her way to make us feel welcomed and excited. We look forward to our next Ritz stay.
Had a wonderful trip until hotel made errors at the end. Had a mini bar charge even though nothing taken. Valet gave our car to wrong guest who drove away. Had another charge that we disputed. Front desk said would investigate and get back to us by end of day. Weeks later no contact. I mentioned it here in review and received email from hotel manager saying wanted to contact me about it if I wanted him to so he could help resolve. I responded I would appreciate it with my phone number and email address. Been 3 weeks and no contact. Not sure why people are dropping ball. Loved hotel until this. We need to go to LA often and will lose a lot of business from us. Beware.
Took my parents for 3 nights for a Christmas surprise. We stayed at this Ritz about a year ago and they loved it. It is a beautiful hotel with nice location, but services on the Club level were not as good and, frankly, I expected more effort given we, like others, were there for Christmas Eve and Christmas itself. First they did not have a room with 2 beds as requested and, after waiting, were told we’d have to make due with a rollaway. We had repeated problmes with tha key cards not working (as did other people). Breakfast selections were the same EVERY day (luke warm scrambled eggs and over cooked bacon, mediocre lox and trimmings, Omelets were briefly offered one morning only). The “hot” offerings during lunch and dinner were generally warm at best and always the same (tomato soup 2 of 3 days, undercooked Brussels sprouts 2 of 3 days, soggy fries and mini reubens all 3 days, same antipasto and salad makings every day, The various hors d’ouevres were good but not great, not enough variety, and dessert was underwhelming, especially considering the holidays. it was simply a huge disappointment. We had to keep asking them to turn up the heat as it was quite chillly (several of us remarked that a small fireplace would be a wonderful addition). The staff, however, were wonderful and did their best to please, especially Zonia and Justin who are truly great at their job. All in all, it was a disappointment given the money spent and I don’t think I will go back to this location.
