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Recent guest reviews

everything was great, great service, It was a really good experience

We loved the room and its view. Everything was so clean and the room service & front desk service was amazing. Not to mention the restaurant located on TL floor, AMAZING!

Staff is great! Good walking distance from Universal Studios.

Love it!! Amazing Staff! Housekeepers was sooo good and helpful

Best thing we liked was the location; right next to Universal Studios park. They have a shuttle to take you to and from the park, but it's just a 5 minutes walk for those who love to walk.

The only thing my wife and I noticed, was that there was no bathroom fan. Other than that the room was excellent.

I liked the layout of the room and the room was clean. A few minor issues that needed attention. The reading light by the bed was out, the lighted mirror in the bathroom didn't work and the sliding bathroom door kept catching on a protruding screw in the floor.

Excellent for families. Children can walk around freely without much worry. Pool can be directly viewed from the room. The hotels/ Universal REALLY needs to have a 2nd shuttle bus to service patrons. Sometimes the shuttle is far too crowded and patrons cannot get on. The breakfast at the Sheraton was excellent!

The staff were very friendly. The breakfast we had was awesome.

Two elevators were out of service making wait times to go up and down levels kind of long. Would also be nice if they had extra shuttle to Universal Studios during peak times of the day so you didn’t have to wait as long.

The elevator situation was horrific..only one was working so you had to wait forever before a car came down...the jacuzzi was not working during our stay there

Room had been smoked in. Staff didn't care and didn't want to give us a different room. Dirty dishes in the hall around our room. Pool was small and crowded Room service was good food for the price.

I liked good location to universal studios. Staff was excellent but little disappointed in as much that we were charged for our rooms. We did not get complementary breakfast or anything. Restaurant was open. But. Prices were overpriced.

Beautiful hotel and rooms, helpful and friendly staff, delicious buffet breakfast.

Universal Hollywood Drive Universal City CA

Hotel highlights

  • Walking distance to Universal Studios Hollywood™ and Universal CityWalk
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Universal Studios Hollywood™ is within a 5-minute walk of Sheraton Universal Hotel while other popular sites like Universal CityWalk are within a 15-minute stroll. This 461-room, 4-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi.


Dining

This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is served for a fee each morning from 6:00 AM to 10:00 AM.


Rooms

All of Sheraton Universal Hotel's 461 rooms are air-conditioned and have an array of amenities, including coffee makers, safes, and phones. 43-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include ironing boards and desks.


Property features

At Sheraton Universal Hotel, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. Parking is available for USD 32 per night (USD 45 per night for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Room, 1 King Bed, Balcony, Pool View

1 King Bed | Sleeps 2

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Executive Suite, 1 King Bed, Business Lounge Access

1 King Bed | Sleeps 3

Executive Suite, 2 Double Beds, Business Lounge Access

2 Double Beds | Sleeps 4

Guest reviews for Sheraton Universal Hotel

Everyone (35) Couples (5) Family (14)
5
Everyone

everything was great, great service, It was a really good experience

By on Mar 12, 2020

5
Partner Couples

We loved the room and its view. Everything was so clean and the room service & front desk service was amazing. Not to mention the restaurant located on TL floor, AMAZING!

By , from Moreno Valley on Feb 17, 2020

Review comment responded on Feb 23, 2020

Hello, Thank you for choosing Sheraton Universal Hotel. Also, thank you for sharing your experience with us; your feedback is very important to us. We always take them seriously as it gives us opportunity to learn from there and improve. Once again thank you. Regards,

5
Family

Staff is great! Good walking distance from Universal Studios.

By , from Oakland, Ca on Feb 10, 2020

Review comment responded on Feb 16, 2020

Hello, Thank you for choosing Sheraton Universal hotel for your stay. Also, thank you for sharing your experience with us. Your feedback is very important to us and we take it very seriously as it gives us the opportunity to improve. Please let us know if you may have any questions. Thank you.

5
Partner Couples

Love it!! Amazing Staff! Housekeepers was sooo good and helpful

By on Jan 13, 2020

Review comment responded on Jan 26, 2020

Hello, Thank you for choosing Sheraton Universal hotel for your stay. Also like to thank you for sharing your experience with us. Your feedback is very important to us and we take it very seriously, as it gives us opportunity to fix and improve everyday. Thank you and best Regards.

4
Family

Best thing we liked was the location; right next to Universal Studios park. They have a shuttle to take you to and from the park, but it's just a 5 minutes walk for those who love to walk.

By on Jan 2, 2020

Review comment responded on Feb 1, 2020

Hello, Thank you for choosing Sheraton Universal hotel for your stay. Also, I want to thank you for sharing your experience with us. Your feedback is very important to us and we take them very seriously as it gives us the opportunity to improve and make it right. I do hope to get a chance to care for you on a future visit and should you decide to return no amount of effort will be spared to provide you with the first class service and hospitality for which the Sheraton Universal Hotel is known. Thank you.

5
Everyone

The only thing my wife and I noticed, was that there was no bathroom fan. Other than that the room was excellent.

By on Dec 30, 2019

Review comment responded on Feb 16, 2020

Hello, Thank you for choosing Sheraton Universal hotel for your stay. Also, thank you for sharing your experience with us. Your feedback is very important to us and we take it very seriously as it gives us the opportunity to improve. Please let us know if you may have any questions. Thank you.

5
Everyone

By on Nov 17, 2019

Review comment responded on Dec 25, 2019

Thank you for choosing Sheraton Universal hotel for your stay. We appreciate and thank you for sharing your experience with us. Your feedback is very important to us. It gives us the opportunity to improve. We like to host you again in the future. Thank you.

4
Family

I liked the layout of the room and the room was clean. A few minor issues that needed attention. The reading light by the bed was out, the lighted mirror in the bathroom didn't work and the sliding bathroom door kept catching on a protruding screw in the floor.

By on Nov 14, 2019

5
Everyone

By on Nov 12, 2019

Review comment responded on Dec 25, 2019

Thank you for choosing Sheraton Universal hotel for your stay. We appreciate and thank you for sharing your experience with us. Your feedback is very important to us. It gives us the opportunity to improve. We like to host you again in the future. Thank you.

5
Family with small children

Excellent for families. Children can walk around freely without much worry. Pool can be directly viewed from the room. The hotels/ Universal REALLY needs to have a 2nd shuttle bus to service patrons. Sometimes the shuttle is far too crowded and patrons cannot get on. The breakfast at the Sheraton was excellent!

By on Nov 11, 2019

Review comment responded on Dec 25, 2019

Thank you for choosing Sheraton Universal hotel for your stay. We appreciate and thank you for sharing your experience with us. Your feedback is very important to us. It gives us the opportunity to improve. We like to host you again in the future. Thank you.

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