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Recent guest reviews

Very clean and safe. Driving distance was not far to see many LA staple spots.

We enjoyed our stay walkable to Universal studios

The staff were so helpful!

I like this hotel

The room levels smelled like sewage or a porta potty. Like why? It was horrible. The rooms are way too narrow. Small desk in front of tv makes no sense. Room was dusty. No shuttle to airport. I expect more for the price.

Another restaurant option would be nice. Food at the bar / restaurant is excellent - we were very impressed with quality of food and service was great.

Staff at check-in was rude and not accomodating.

It was beautiful place very neat and clean

Great awesome customer service

The amenities were outdated. Elevator was terrible. Had to take stairs on a usual basis.

The front desk person who checked us in was very nice and accommodating, he was very pleasant; and so is Kaitlyn at the California restaurant during our breakfast. They’re both a breath of fresh air. It’s hard to find great services these days, almost always they’re overwhelmed and overworked, and I feel them, but Kaitlyn and the front person (sorry I forgot your name, it was a long drive), despite the huge influx of clients, they have that smile underneath their masks, which one can see in their eyes. Thank you for a wonderful experience!

Loved the pool and also that shower amenities were provided.

The staff were uniformly lovely! We especially liked the wait staff in the Californias Restaurant and the breakfast buffet was varied and excellent. Ours’ was included in the price of the room and this easily saved us $50-60/ day. The housekeeping staff were also very fine; the linens, towels and pillows were very soft; the beds were very comfortable. There is reasonable daily parking, $35/day. The location for us was perfect. The concierge was very helpful. There is a beautiful pool area with a heated pool and hot tub, even in winter!

Staff was so helpful and friendly. Check in and out was a breeze. Pool and hot tub was nice and we had it all to ourselves. There is a mini mart next to the lobby so that was convenient. Room service and house keeping was very fast and efficient I just wish they had more options. Shuttle service to and from city walk was nice to have. I would define stay here again.

Everything from check in to check out was great

easy access to Universal Studios. Food was good but overpriced for amount you got

Universal Hollywood Drive Universal City CA

Hotel highlights

  • Walking distance to Universal Studios Hollywood and Universal CityWalk
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Sheraton Universal Hotel places you next to Universal Studios Hollywood and within a few miles (5 km) of other popular attractions like Warner Brothers Studio. This 4-star hotel has 461 guestrooms and offers an outdoor pool, free in-room WiFi, and a gym.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Order from room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is served for a fee each morning from 7:00 AM to 11:30 AM.


Rooms

43-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Coffee makers, safes, and phones are also standard.


Property features

At Sheraton Universal Hotel, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. Valet parking is available for USD 49.50 per night. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a spa tub, conference space, and a business center.

Room options

Room, 1 King Bed, Pool Access, Pool View

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Executive Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Executive Suite, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Sheraton Universal Hotel

Everyone (19) Couples (10) Family (26)
5
Friends

Very clean and safe. Driving distance was not far to see many LA staple spots.

By on May 27, 2022

Review comment responded on Jun 17, 2022

Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

5
Family

We enjoyed our stay walkable to Universal studios

By on May 23, 2022

Review comment responded on Jun 17, 2022

Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

5
Family

The staff were so helpful!

By on May 12, 2022

Review comment responded on Jun 17, 2022

Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

5
Family Family with small children Business Business

I like this hotel

By on May 6, 2022

Review comment responded on May 11, 2022

Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

3
Family

The room levels smelled like sewage or a porta potty. Like why? It was horrible. The rooms are way too narrow. Small desk in front of tv makes no sense. Room was dusty. No shuttle to airport. I expect more for the price.

By on Apr 25, 2022

Review comment responded on Apr 28, 2022

Thank you for choosing to stay with us and providing your honest feedback. Please allow us to take this opportunity and extend our warmest and most sincere apology for the inconvenience you experienced during your last visit with us. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times

4
Family

Another restaurant option would be nice. Food at the bar / restaurant is excellent - we were very impressed with quality of food and service was great.

By on Apr 25, 2022

Review comment responded on Apr 28, 2022

Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

1
Family

Staff at check-in was rude and not accomodating.

By on Apr 10, 2022

Review comment responded on Apr 10, 2022

Thank you for choosing to stay with us and providing your honest feedback. Please allow us to take this opportunity and extend our warmest and most sincere apology for the inconvenience you experienced during your last visit with us. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times

5
Everyone

It was beautiful place very neat and clean

By , from Los Angeles on Apr 2, 2022

Review comment responded on Apr 3, 2022

Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

5
Everyone

Great awesome customer service

By , from Los Angeles on Mar 30, 2022

Review comment responded on Mar 31, 2022

Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

3
Family with small children

The amenities were outdated. Elevator was terrible. Had to take stairs on a usual basis.

By on Mar 21, 2022

Review comment responded on Mar 24, 2022

Thank you for choosing to stay with us and providing your honest feedback. Please allow us to take this opportunity and extend our warmest and most sincere apology for the inconvenience you experienced during your last visit with us. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times

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