Traditional Room, 1 King Bed
from $263
Sheraton Universal Hotel
3.5 out of 5.0
3.6
out of 5
Average Guest Review
See all 79 reviews
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Recent guest reviews
Great amenities but paper thin walls. Bed was great!
NITE TIME YOU CAN HEAR NOISE FROM OTHER ROOM, LIKE HAMMEING, ELEVATOR DIDNT WORK, HAD TO USEF SERVICE, WALK DOWN THE STAIRS WAS FLOODED USED OTHER STAIRS WAY.
Great location near Universal Studios. Good parking facility. Good dinner food. Lifts big problem. Breakfast very ordinary.
Under renovation lots of issues noise and dirty areas
Walking distance to universal studios and Citi Walk! Staff was very helpful, restaurant service was really bad, we ended getting our own food from their buffet
The room was comfortable with the exception of the bathroom. It was very dated. The tub faucet dripped all night. The handles for the sink faucet were really tight and hard to turn on and off. The cost to park my car was almost $100 to for two nights.
Disappointing .....with Sheraton Universal Hotel. I was barely happy with the quality of the rooms and amenities. Can it be that expensive next to Universal Studio that you would skimp out on everything and charge $28/night for parking?
They have a shuttle that runs. But the hotel is within walking distance! Room was very nice and we would definitely stay here again!
The only thing this place really has going for it, is its proximity to Universal Studios and its free shuttle service, which runs every 15 minutes all day. The parking: You can pay $28/day to park in a dark and filthy garage (come and go) with a very sketchy elevator, or $38/day for valet. The lobby is nice, clean, wide open, the staff are pretty friendly. The elevators to go to your rooms are teeny tiny. Hallway is carpeted, decorated kind of dark, and a bit musty. The room has a decent overall appearance, open, nice big windows, comfy chair in the corner, multiple lamps, nice bedding. I felt like it could've been a bit cleaner, not that it was dirty, though. NO REFRIGERATOR, tiny mirror, and the bathroom is TINY! Smallest bathroom I have ever had in a hotel, including a super 8. Also, the ice machine was broken, there was no vent in the bathroom (or a window), and the walls were super thin. So anyway, just a lot of "dumpy" aspects, which wouldn't honestly bother me so much if I wasn't paying a bunch for the location, and paying $17 for two beers at their "bar" or $28/night to park, etc. I did not eat at their restaurant, however. Figured I'd rather get an $18 burger at Universal Studios or Citywalk.
Hotel within walking distance of Universal Studios and universal city walk. Free shuttle to and from Universal Studios and the city walk
I had no problems with the staff or location of the hotel, as both were great. But the rooms in the hotel are terrible, especially for the amount you are paying for the brand. Faucets leaking, black grout in showers, wall paper peeling, small plasma tv's and the air did not work properly in either of the 2 rooms I stayed in.
Great location, great trip. Hotel was clean and we could walk right to Universal Studios. Take a car if you are going around LA.
We were visiting from Monterey,CA to go to Universal Studios. After an awesome fun filled day at the park we were relieved to come relax at a close hotel. Our room did not come with a remote control for the TV, but the gentleman that came to deliver a control was helpful. My daughters loved the swimming pool!! My husband and I enjoyed the hotel restaurant and the restaurant staff... Very friendly and simply nice.
Location was great but the room was out dated for the price we paid.
Location was definatley a bonus as it was a very short walk to Universal Studios. As for the room it's was small and basic plus it didn't have a fridge. The beds wear comfy but but roome very small for the bed configuration. Would I Stay there again..NO as for what you got for price it was substandard for a Sheraton
I had stayed at this hotel before, clean. Great view of the valley.
Worth it every dollar you spend in this hotel! I so glad the moment I chose this Hotel! Irma C.
nice place and location just a little overpriced and they charge for parking
The hotel property and location are very good, but the staff from beginning to end were very friendly. First impressions are so important. The parking valet, the front desk, the lobby barman, the dining room servers--all very hospitable. Room service was good, dining room excellent, and if you want a change of pace for elegant dining or weekend brunch, walk across the parking lot and up the glass elevator to the adjacent Hilton.
Excellent Stay, Great pool, Good Dining, courteous service.
Hotel highlights
- Walking distance to Universal Studios Hollywood®
- Free WiFi in public areas
- Onsite dining
- Outdoor pool
Universal Studios Hollywood® is within a 5-minute walk of Sheraton Universal Hotel while other popular sites like Warner Brothers Studio are within a few miles (5 km). This 3.5-star hotel has 457 guestrooms and offers an outdoor pool, a fitness center, and a spa tub. Hollywood Bowl and Hollywood Sign are also nearby.
Dining
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, breakfast is available for a fee.
Rooms
Sheraton Universal Hotel's 457 air-conditioned rooms provide coffee makers, free weekday newspapers, and safes. 32-inch LCD TVs come with cable channels and video-game consoles, and guests can stay connected with WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Ironing boards and desks are other standard amenities.
Property features
Guests staying at Sheraton Universal Hotel enjoy an outdoor pool, a fitness center, and a spa tub. Parking is available for USD 28 per night (USD 38.00 per night for valet parking), and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 14 meeting rooms, and conference space.
Guest reviews for Sheraton Universal Hotel
hotel
Everyone
Great amenities but paper thin walls. Bed was great!
too mush noise, elevator didn't work
Everyone
NITE TIME YOU CAN HEAR NOISE FROM OTHER ROOM, LIKE HAMMEING, ELEVATOR DIDNT WORK, HAD TO USEF SERVICE, WALK DOWN THE STAIRS WAS FLOODED USED OTHER STAIRS WAY.
Review comment
Sheraton Universal responded on Jul 13, 2017
We agree the location is so amazing , and certainly apologize for the circumstances of renovations that affected your stay . We share all this crucial feedback with the management involved .
good value good location
Everyone
Great location near Universal Studios. Good parking facility. Good dinner food. Lifts big problem. Breakfast very ordinary.
Review comment
Sheraton Universal responded on Jul 10, 2017
We thank you for the feedback and apologize for the missed experience with the elevators . We will certainly share your concerns with management involved.
so this hotel is under renovation .
Families
Under renovation lots of issues noise and dirty areas
Review comment
Sheraton Universal responded on May 24, 2017
We are sorry to read the renovations marred your stay. We do all we can to take care of any needs our guests may have, and it is troubling to see your visit was marred. Please trust that your comments will be shared with the managers involved. Thank you again for your time and insights, they are certainly invaluable.
nice hotel, close to universal studios
Everyone
Walking distance to universal studios and Citi Walk! Staff was very helpful, restaurant service was really bad, we ended getting our own food from their buffet
Review comment
Sheraton Universal Hotel responded on Apr 27, 2017
Thank you for your feedback as it allows us to look into areas that otherwise may be missed. We do apologize for any lapse in service as we certainly could do better . We are happy you had a 5 star stay and hope to be of service to you and yours in the near future.
hotel rooms dated
Everyone
The room was comfortable with the exception of the bathroom. It was very dated. The tub faucet dripped all night. The handles for the sink faucet were really tight and hard to turn on and off. The cost to park my car was almost $100 to for two nights.
Everyone
Disappointing .....with Sheraton Universal Hotel. I was barely happy with the quality of the rooms and amenities. Can it be that expensive next to Universal Studio that you would skimp out on everything and charge $28/night for parking?
Review comment
Sheraton responded on Apr 5, 2017
Dear Guest , we appreciate your feedback on the conditions and the parking... and are disheartened that your stay was marred . We hope to have a chance to regain your confidence during a future stay.
hotel is very close to universal!
Everyone
They have a shuttle that runs. But the hotel is within walking distance! Room was very nice and we would definitely stay here again!
Review comment
Sheraton Universal responded on Feb 22, 2017
Dear Derrick, we are indeed close to all the fun Universal City has to offer. It is always really nice to be so conveniently close to the attractions allowing your to start you day of fun! Thank you kindly for your feedback !
if not for the shuttle/ proximity to universal...
Everyone
The only thing this place really has going for it, is its proximity to Universal Studios and its free shuttle service, which runs every 15 minutes all day. The parking: You can pay $28/day to park in a dark and filthy garage (come and go) with a very sketchy elevator, or $38/day for valet. The lobby is nice, clean, wide open, the staff are pretty friendly. The elevators to go to your rooms are teeny tiny. Hallway is carpeted, decorated kind of dark, and a bit musty. The room has a decent overall appearance, open, nice big windows, comfy chair in the corner, multiple lamps, nice bedding. I felt like it could've been a bit cleaner, not that it was dirty, though. NO REFRIGERATOR, tiny mirror, and the bathroom is TINY! Smallest bathroom I have ever had in a hotel, including a super 8. Also, the ice machine was broken, there was no vent in the bathroom (or a window), and the walls were super thin. So anyway, just a lot of "dumpy" aspects, which wouldn't honestly bother me so much if I wasn't paying a bunch for the location, and paying $17 for two beers at their "bar" or $28/night to park, etc. I did not eat at their restaurant, however. Figured I'd rather get an $18 burger at Universal Studios or Citywalk.
Review comment
Sheraton responded on Feb 24, 2017
Dear Dani, your insight are invaluable and appreciated. We are indeed going though renovations and excited to reveal the new product! We hope to have the opportunity to regain your confidence during a possible future visit.
good hotel near universal studios
Everyone
Hotel within walking distance of Universal Studios and universal city walk. Free shuttle to and from Universal Studios and the city walk
Thank you for the review , and we will definitely pass your insights to managers involved .