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Recent guest reviews

Great hotel

The hotel staff were super helpful and the hotel was clean. The location is convenient for our vacation at Universal Studios (walking or riding the shuttle).

Very convenient to Universal Studios CityWalk and Parks. This was a wonderful place to stay. The breakfast staff was especially friendly, welcoming and fun to talk to!

Great fiis and staff.

Close to universal studios

I found many bites on my legs and body from bed bugs. Also took too long to check in, only one person at check in. (10pm) The text I was receiving didn’t make sense.

Close to universal. Staff was friendly.

👍

Room pictured on the website and what I thought I was getting wasn't the same. The air conditioning in our hotel didn't work the first night, worked intermittent the second day and was "fixed" then stopped working again half way through the night. Multiple locations leaking water. There was an open exposed panel outside of our room had visible BLACK MOLD showing. Hallway smelled musky, probably from all the water leaks. Was told my comments would be escalated to management, but I didnt hear back from anyone. Next time ill spend the extra money and will try the Hilton which is closer to Universal.

Great check in experience

Was a nice place although the valet at the beginning who jumped out of a unmarked van and asked us for our keys to our rental which we had just parked in the front while checking in was a bit of a hassle. As he wore no name tag or had any identification and just kept insisting we give him our keys which we said we would do when we walked over to the kiosk for the valet ppl who had name tags on. He was not happy and kept saying he wasn’t stealing are rental car however he then walked over to the kiosk with us and took the keys to hang up. I noticed the other valet had name tags on which I felt would have been more e to assuring than a stranger jumping out of a van asking for our keys.

Lanai I was utterly disappointed. The sliding door to the pool was getting stuck and was scraping I probably was able to open it but a crack not enough to get out. The whole point of paying extra and staying at the Lanai room was the easy access to the pool. There were also two long metal loose sticks out side our room. Very dangerous someone could get hurt. Room 148 stayed Feb 21-23. It doesn’t have a welcoming vibe many employees passed by us and no one was hospitable, all I was expecting is a hi some sort of acknowledgment. Not a friendly place. Probably would not stay there again!!!

The room at the hotel was wonderful. The front desk staff were friendly and inviting and the shuttle service to Universal was great!! Overall wonderful stay!

Universal Hollywood Drive Universal City CA

Hotel highlights

  • Walking distance to Universal Studios Hollywood and Universal CityWalk
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Universal Studios Hollywood is a short stroll from Sheraton Universal Hotel, and other popular attractions like Warner Brothers Studio are within a few miles (5 km). This 4-star hotel has 461 guestrooms and offers an outdoor pool, free in-room WiFi, and a gym.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Order from room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is served for a fee each morning from 7:00 AM to 11:30 AM.


Rooms

43-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Coffee makers, safes, and phones are also standard.


Property features

At Sheraton Universal Hotel, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. Valet parking is available for USD 55 per night. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and securing valuables. Additional amenities include a spa tub, conference space, and a business center.

Room options

Premium Room, 1 King Bed, Non Smoking, Lanai

1 King Bed | Sleeps 2

Traditional Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 6

Guest reviews for Sheraton Universal Hotel

Everyone (36) Couples (14) Family (29)
5
Everyone

By on Sep 11, 2023

Review comment responded on Sep 15, 2023

Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

1
Everyone

By on Aug 24, 2023

Review comment responded on Sep 15, 2023

Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

5
Everyone

Great hotel

By on Jul 27, 2023

Review comment responded on Jul 27, 2023

Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

5
Family

The hotel staff were super helpful and the hotel was clean. The location is convenient for our vacation at Universal Studios (walking or riding the shuttle).

By on Jul 20, 2023

Review comment responded on Jul 21, 2023

Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

1
Everyone

By on Jul 18, 2023

Review comment responded on Aug 17, 2023

Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

3
Everyone

By on Jul 10, 2023

Review comment responded on Aug 1, 2023

Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

5
Family

Very convenient to Universal Studios CityWalk and Parks. This was a wonderful place to stay. The breakfast staff was especially friendly, welcoming and fun to talk to!

By on Jul 5, 2023

Review comment responded on Jul 7, 2023

Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

5
Everyone

Great fiis and staff.

By on Jul 4, 2023

Review comment responded on Jul 7, 2023

Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

4
Everyone

By on Jun 18, 2023

Review comment responded on Jun 21, 2023

Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

5
Everyone

Close to universal studios

By on Jun 10, 2023

Review comment responded on Jun 15, 2023

Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

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