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Holiday Inn Ontario Airport

3.0 out of 5.0

Recent guest reviews

In the 3 rd floor a STRONG Smell of people smoking marihuana. I have a 6 yrs old son and he was affected from the smoke. We had to partialy open the windows and report the incident to the front desk. They "tray" to do something but didn't offer us any explination.

Checked in at 10:30 at night. Took a hour to check in. Staff didn't seem to know what they were doing. Came back to room at 1:30 after some drinks. At 8:30 in the morning housekeeping banging on the door with there room cards, we had do not disturb sign on the door. We couldn't get back to sleep after being woke up like that.

We had a flight cancelled due to weather and the closest airport was in Ontario so this was a last minute need. Staff was great, can't say enough good things. Good in the restaurant was reasonable and good. We did the breakfast package on Orbitz which saved us big time as our 11 year old ate for free. Would recommend this Holiday Inn on any day!

Very clean with friendly staff, all the qualities I look for in a hotel.

Great location, clean room. Would definately stay there again!!

Nice room. Close to the airport. Only aggravation was the sounds, could hear guests overhead every movement they made or anyone walking past the room in the hallways. Then the maid knocked on the door to clean the room every couple of hours starting at eight am. Really aggravating when you're trying to rest. Otherwise, I would stay again

This hotel is 2.5 stars the lobby is not hace a restrooms, And smell bad :(

Upon checking into my room, I noticed that there was a little trash and food crumbs in the top dresser draw under the tv. I notified the front desk upon check out. Other than that issue, my stay was relaxing.

Stayed here while visiting my son who goes to college nearby. Loved it! The hotel was clean, the room was comfortable and everything I needed was either there or close by. Will stay here again and again!

My review is based on a one night stay, so for me the staff at the hotel were helpful and the room was clean with no complaints. Great location by the airport and the car rental area.

Traveling through US everything was great Accept I kept getting awoken to HEAVY FOOTSTEPS above us

Good choice when flying out of ONT. Nicely furnished rooms and a very friendly staff.

We picked this hotel because of the location to the airport and my son's college. The hotel was better than expected, the staff friendly and very helpful especially the waitstaff in the restaurant. Will definitely say here again when visiting my son in college.

Definitely be back next year! Great service and it was a great place to come back to and just relax. Great location. Overall it was a great getaway hotel!

i think this hotel was a great choice for a get away. onatrio mills isnt that far from it only a couple of freeway exits down

Although we didn't stay long, we had a nice stay... Really close to the airport...

Though it was only for one night, it was a great stay. I wish I had time to take advantage of the features, but my wife did. The staff was very helpful and so pleasant. We eat at the bar for dinner and it was good. One very small thing the shower head was somewhat leaky but all in all the room was very comfortable-great for business travel.

Nice hotel, great location. Room was noisy , someone keep jumping or running in the room above mine. Complained to management but nothing was done

I live in LA but we stayed here because it was close to the golf course where my son had a tournament. When we arrived, the people at the front desk were very friendly. The room was very clean and the decor was nice. There's plenty of eating spots nearby as well.

One night to catch an early flight. The room was big, clean, and we slept great. They provided a ride to the airport that was punctual and friendly at 5 am. I'll be back. highly recommend.

2155 E. Convention Center Way Ontario CA

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Located within a 5-minute walk of Ontario Convention Center, Holiday Inn Ontario Airport is within a few miles (5 km) of Museum of History and Art. This 180-room, 3-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking. It's near the airport and also near Citizens Business Bank Arena and Pacific Electric Trail.


Dining

This hotel is home to a restaurant and a bar/lounge. For your convenience, breakfast is available for a fee each morning from 6 AM to 11 AM.


Rooms

All of Holiday Inn Ontario Airport's 180 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer hair dryers. Free newspapers, free local calls, and safes are also available.


Property features

Guests staying at Holiday Inn Ontario Airport enjoy an outdoor pool, a fitness center, and a spa tub. There's free parking, as well as a free airport shuttle at scheduled times. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, 3 meeting rooms, and a business center.

Room options

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Executive Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Standard Room, Non Smoking

King 1 | Queen 2 | Sleeps 2

Junior Suite, 1 King Bed

King 1 | Sleeps 4

Guest reviews for Holiday Inn Ontario Airport

Everyone (7) Couples (20) Business (19) Family (24) Other (5) Friends (2)
2

strong smell of weed

Everyone

In the 3 rd floor a STRONG Smell of people smoking marihuana. I have a 6 yrs old son and he was affected from the smoke. We had to partialy open the windows and report the incident to the front desk. They "tray" to do something but didn't offer us any explination.

By on Jul 10, 2017

Review comment responded on Jul 15, 2017

Thank you for your review. We apologize for the issue that you experienced with someone smoking. We are a non-smoking hotel so when we receive a report of smoking the guests are asked to leave. Sincerely, Shari Hurley Hotel Manager

1

housekeeping.

Everyone

Checked in at 10:30 at night. Took a hour to check in. Staff didn't seem to know what they were doing. Came back to room at 1:30 after some drinks. At 8:30 in the morning housekeeping banging on the door with there room cards, we had do not disturb sign on the door. We couldn't get back to sleep after being woke up like that.

By on Apr 2, 2017

Review comment responded on Apr 24, 2017

Dear matthew, Thank you for your review. Through these reviews online we are making strides to provide our guests with the highest of quality service. We will work closely with all staff to ensure these issues do not happen in the future. Sincerely, Shari Hurley Hotel Manager

5

great staff

Everyone

We had a flight cancelled due to weather and the closest airport was in Ontario so this was a last minute need. Staff was great, can't say enough good things. Good in the restaurant was reasonable and good. We did the breakfast package on Orbitz which saved us big time as our 11 year old ate for free. Would recommend this Holiday Inn on any day!

By , from Sioux Falls, SD on Feb 19, 2017

Review comment responded on Mar 22, 2017

Dear Nicole, Thank you for your Wonderful 5 Star Review of the Holiday Inn Ontario Airport. We are so happy that you experienced the wonderful guest services our hotel is known for and that your 11 year old ate for free! We hope we will see you again should your travels bring you back to Ontario. Sincerely, Shari Hurley Hotel Manager

5

nice hotel close to airport

Everyone

Very clean with friendly staff, all the qualities I look for in a hotel.

By , from Big Bear Lake, CA on Jul 11, 2016

Review comment responded on Jul 13, 2016

Dear Dawn, Thank you so much for giving us 5 Stars! We are so happy that you enjoyed our clean hotel and friendly staff! Those are great qualities to look for in an hotel and we are so glad you found them with us! We hope to see you again soon! Sincerely, Shari Hurley Hotel Manager

4

great location to airport

Everyone

Great location, clean room. Would definately stay there again!!

By , from North Carolina on Jul 8, 2016

Review comment responded on Jul 12, 2016

Dear JK, Thank you for giving the Holiday Inn Ontario Airport 4 Stars! We are so happy that you enjoyed our location and clean rooms. We hope to see you again soon! Sincerely, Shari Hurley Hotel Manager

4
Everyone

Nice room. Close to the airport. Only aggravation was the sounds, could hear guests overhead every movement they made or anyone walking past the room in the hallways. Then the maid knocked on the door to clean the room every couple of hours starting at eight am. Really aggravating when you're trying to rest. Otherwise, I would stay again

By , from Ellenwood GA on Jun 26, 2016

Review comment responded on Jun 28, 2016

Dear Jessica, Thank you for your 4 Star Review of the Holiday Inn Ontario Airport. We are so pleased that you liked our rooms and our location. We do apologize for the loud guests above you and the housekeepers knocking. The best thing to do is put your Do Not Disturb sign on the door. We will work with our housekeepers to ensure this does not happen in the future. We hope we see you again soon! Sincerely, Shari Hurley Hotel Manager

3

this hotel is not 4.3 stars

Everyone

This hotel is 2.5 stars the lobby is not hace a restrooms, And smell bad :(

By , from ortiz on Jun 12, 2016

Review comment responded on Jun 14, 2016

Dear jose ortiz, Thank you for your review. We do have restrooms in the lobby. We apologize if you felt the hotel smelt bad, we use our scent machine everyday. Sincerely, Shari Hurley

4

thanksgiving 2015

Singles

Upon checking into my room, I noticed that there was a little trash and food crumbs in the top dresser draw under the tv. I notified the front desk upon check out. Other than that issue, my stay was relaxing.

By on Dec 1, 2015

5

clean. comfy. relaxing.

Families

Stayed here while visiting my son who goes to college nearby. Loved it! The hotel was clean, the room was comfortable and everything I needed was either there or close by. Will stay here again and again!

By on Oct 6, 2015

5

quick trip, pleasant stay

Families

My review is based on a one night stay, so for me the staff at the hotel were helpful and the room was clean with no complaints. Great location by the airport and the car rental area.

By on Jun 23, 2015