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Recent guest reviews

I was very disappointed with the room. There was no light in the bathroom, the AC was very noisy. I complained several times. Customer service was horrible. They kept saying that they were going to send someone, but they never showed up. I also requested to be relocated to another room, and asked to speak with the manager. The manager was never available. I would not recommend this hotel to anyone.

Staff was extra patient, personable and helpful.

Everything was perfect the person at the front desk was extremely good

Very busy section but convenient to shopping and dining. The rooms and carpet are a little dated, but safe and quiet.

The tub flooring was not the best. Stained/fairly nasty. Front desk was friendly.

Was a nice easy check in. Staff were nice. The only thing that was disappointing is that the shower was not working properly.

The pool was very dirty. The room had no working AC.

Carpet duty need Reapair in room Not water for make coffee in room

Nice property. Clean and Updated. Great location.

The place looked clean, but the smell of mildew and mold was horrendous. Which then made it a poor night of sleeping because the stench was awful.

close to next day travel from airport, excellent staff

They allowed me early check in at no charge. The room was nice and well appointed, very clean, for exception of the big chair that was in the room, had some questionable stains. The bar lounge is nice. Needs some update and maybe longer hours, and even if the restaurant is closed they need to keep all lights on. Overall it was great for my needs.

I stayed here for a meeting for five nights. The room was nice, everything was very clean, the hairdryer was a good one, water pressure was good, wifi always worked, staff was always courteous and responsive, the only thing I would note was that TV choices were not extensive. There are many restaurants within a few minutes drive (including Ontar Thai which is a tiny little place but awesome food) as well as shopping for anything you might need. I had a very nice stay and would recommend it.

E. Convention Center Way Ontario CA

Hotel highlights

  • Walking distance to Ontario Convention Center
  • Free WiFi and wired Internet in rooms and public areas
  • Free uncovered self parking
  • Onsite dining

Ontario Convention Center is a short stroll from Holiday Inn Ontario Airport, an IHG Hotel, and other popular attractions like Toyota Arena are within a 10-minute drive. This 180-room, 3-star hotel has free in-room WiFi along with free self parking and a gym.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:00 AM to 10:30 AM.


Rooms

All 180 individually furnished accommodations feature sitting areas. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Other standard amenities include microwaves, refrigerators, and coffee makers. Housekeeping is available on request.


Property features

At Holiday Inn Ontario Airport, an IHG Hotel, guests have access to a gym, free WiFi in public areas, and a spa tub. A stay here includes free parking. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a 24-hour business center, free newspapers, and laundry facilities.

Room options

Suite, 1 King Bed

1 King Bed | Sleeps 4

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Standard Room

1 King Bed | 2 Queen Beds | Sleeps 2

Suite, 1 King Bed, Accessible (Mobil Roll Shwr)

1 King Bed | Sleeps 4

Guest reviews for Holiday Inn Ontario Airport, an IHG Hotel

Everyone (13) Couples (1) Family (2)
3
Business Business

I was very disappointed with the room. There was no light in the bathroom, the AC was very noisy. I complained several times. Customer service was horrible. They kept saying that they were going to send someone, but they never showed up. I also requested to be relocated to another room, and asked to speak with the manager. The manager was never available. I would not recommend this hotel to anyone.

By on Oct 19, 2021

Review comment responded on Nov 18, 2021

Hello Rogelio, we are sad to hear about the circumstances in regards to your stay - we will look into all of these things and take note. Thank you for taking the time to leave us a review.

4
Everyone

By on Aug 2, 2021

5
Business Business

Staff was extra patient, personable and helpful.

By on Jun 28, 2021

Review comment responded on Jun 28, 2021

Thanks for the kind words! We really appreciate it.

5
Everyone

Everything was perfect the person at the front desk was extremely good

By on Apr 20, 2021

Review comment responded on May 13, 2021

Now that was good news to hear! Please share the name of the agent who helped you. They need to be aware of this review and rewarded for a job WELL done! Thanks for staying here at the Holiday Inn Ontario Airport.

4
Business Business

Very busy section but convenient to shopping and dining. The rooms and carpet are a little dated, but safe and quiet.

By on Mar 14, 2021

4
Family with small children Business Business

The tub flooring was not the best. Stained/fairly nasty. Front desk was friendly.

By on Mar 2, 2021

3
Partner Couples

Was a nice easy check in. Staff were nice. The only thing that was disappointing is that the shower was not working properly.

By on Sep 15, 2020

Review comment responded on Sep 21, 2020

Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ONTARIO AIRPORT. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.

2
Family Family with small children

The pool was very dirty. The room had no working AC.

By on Sep 1, 2020

Review comment responded on Sep 1, 2020

Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ONTARIO AIRPORT. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.

3
Business Business

Carpet duty need Reapair in room Not water for make coffee in room

By on Jul 30, 2020

Review comment responded on Aug 13, 2020

Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ONTARIO AIRPORT. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.

3
Everyone

By on Feb 27, 2020

Review comment responded on Mar 3, 2020

thank you for the review

Holiday Inn Ontario Airport, an IHG Hotel

2155 E. Convention Center Way, Ontario, CA 91764
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