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Hilton Los Angeles/Universal City

4.0 out of 5.0

Recent guest reviews

Nice place to stay at for a day or two. Wish I had more time to go to the pool but unfortunately had no time.

The proximity to Universal was great. We also loved the pool:-)

The property is beautiful with a fabulous location. However it does not offer amenities that satisfy the name Hilton. One example is the in room coffee- cheap bitter packets in a tiny coffee maker. At a Hilton I expect quality everything but inside the room it is dime store items.

no microwave inside the room, not that impressive as i was expecting

The proximity to Universal is great, as well as the room service and pool area. What I didn’t like was the front desk and it’s inability to handle rude people. Twice I was cut in front of by others and the staff did nothing. Also, the fridge did not work, there was a big yellow stain on our sheets, the remote did not work, and the fan in the bathroom didn’t work. We let it be known but was never re-engaged on the matter. Normally I wouldn’t be so nitpicky but for what we spend I expected more. Also, be prepared for every tax known to man to be thrown your way. Occupany tax. City tourism tax. State tourism tax. I mean sheesh. It’s a massive cash grab.

I liked the close proximity. What I didn’t like was how the staff just didn’t seem ready to handle rude and unruly people. Twice I had someone cut in front of me at the concierge and check in desks and the employees just let them.

The location is great, walking distance to Universal. But the bathroom was pretty horrible. Very dirty. Shaving clippings all over back of vanity and my boys don't shave yet. Also it took a good 30 minutes of running the water before it would get hot enough to take a shower. I felt guilty running the water but just couldn't do a cold shower. Most mornings I took a luke warm shower.

Beautiful hotel and close to the airport however the walls are thin and you can hear the people in the next room. The complementary beverage and snack in the evening was fair. If you are around 12 or 13 years old like the sports teams that were staying at the hotel, you would particularly like it because it involved nacho cheese, animal crackers and cheese its. 😜

The staff was very courteous, Excellent Service and dining. We had great family time.

The bar tenders at the lounge were unbelievable. Perpetual motion! Spot on with drinks, food, ect. Waitress at breakfast were excellent. Front desk staff were great as well as the Concierge. Only problem was that we were on 23rd floor and never even had warm water for showers.

Nice hotel close to Universal Studio. Hotel happy hour is excellent, has variety of items to choose.

Hotel highlights

  • Walking distance to ...
  • Onsite dining
  • Outdoor pool
  • 24-hour fitness center

Hilton Los Angeles/Universal City places you next to Universal Studios Hollywood™ and a short stroll from other popular sights like Universal CityWalk. This 495-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and a 24-hour fitness center.


Dining

This hotel serves as home to a lobby lounge, along with a restaurant that specializes in Californian cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Full breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

Guests can expect to find WiFi, wired Internet, and cable TV. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a refrigerator, a coffee maker, and a laptop-compatible safe.


Property features

Guests staying at Hilton Los Angeles/Universal City enjoy an outdoor pool, a 24-hour fitness center, and WiFi in public areas. Valet parking is available for USD 45 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include conference space, a business center, and a computer station.

Room options

Executive Suite, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

King 1 | Sleeps 4

Executive Room, 1 King Bed, Executive Level

King 1 | Sleeps 2

Room, Accessible, Bathtub

Full 2 | Sleeps 4

Suite, 1 Bedroom, Non Smoking

King 1 | Sleeps 4

Guest reviews for Hilton Los Angeles/Universal City

Everyone (72) Couples (33) Business (13) Family (34) Friends (14) Other (3)
4
Families Families

Nice place to stay at for a day or two. Wish I had more time to go to the pool but unfortunately had no time.

By on May 19, 2019

3
Everyone

By on May 10, 2019

Review comment responded on May 13, 2019

Thank you for taking a moment to rate your experience. We look forward to welcoming you back to Hilton Universal in the not too distant future when you visit the Hollywood and/or Universal City area!   Angie M., Marketing Manager

5
Everyone

By on May 1, 2019

Review comment responded on May 2, 2019

Dear Guest, Thank you for choosing and rating the Hilton Universal! We hope to have you back in the not so distant future!

5
Families

The proximity to Universal was great. We also loved the pool:-)

By , from Belmont, CA on Apr 30, 2019

Review comment responded on Apr 30, 2019

Thank you for taking a moment to share your experience with us. I am glad you enjoyed our pool, be sure to come back when we have our Pool BBQ days! We look forward to welcoming you back to our hotel in the not too distant future!   Angie M., Marketing Manager.

3
Everyone

By on Apr 26, 2019

Review comment responded on Apr 30, 2019

Thank you for taking a moment to rate your experience. We look forward to welcoming you back to our hotel in the not too distant future.   Angie M., Marketing Manager.

5
Everyone

By on Apr 22, 2019

Review comment responded on Apr 22, 2019

Thank you for taking a moment to rate your experience. We look forward to welcoming you back to our hotel in the not too distant future.   Angie M., Marketing Manager.

3
Family with small children

The property is beautiful with a fabulous location. However it does not offer amenities that satisfy the name Hilton. One example is the in room coffee- cheap bitter packets in a tiny coffee maker. At a Hilton I expect quality everything but inside the room it is dime store items.

By on Apr 21, 2019

Review comment responded on Apr 25, 2019

Thank you for taking the time to share your comments regarding your recent visit with us. I sincerely apologize that you were disappointed with your stay.  We strive to exceed your expectations and I will be sharing your review with our management team.   Angie M., Marketing Manager

5
Everyone

By on Apr 1, 2019

Review comment responded on Apr 3, 2019

Thank you for taking a moment to rate your experience. We look forward to welcoming you back to our hotel in the not too distant future.   Angie M., Marketing Manager.

3
Families Friends

no microwave inside the room, not that impressive as i was expecting

By on Mar 28, 2019

Review comment responded on Apr 3, 2019

Thank you for taking the time to share your comments regarding your recent visit with us. I sincerely apologize that you were disappointed with your stay.  We strive to exceed your expectations and I will be sharing your review with our management team.   Angie M., Marketing Manager

5
Everyone

By on Mar 23, 2019

Review comment responded on Apr 3, 2019

Thank you for taking a moment to rate your experience. We look forward to welcoming you back to our hotel in the not too distant future.   Angie M., Marketing Manager.