Pleasant stay, convenient pricing. Would stay again
Property off the beaten path. Not well lit. Staff very nice, eager to help. Room clean, nothing fancy.
There was only one person working the whole hotel. They didn't have extra pillows, blankets or towels. There was dog poop in the hallway, which I notified the front desk and it wasn't cleaned until about 4 hours later. They will not do room service. Even the trash cans outside of the hotel were overflowing with the same trash from when we arrived still there. We stayed for 4 days. I've stayed in motels and have received better service.
Location for what I intended was alright! I hated the false advertisement that you served breakfast. All it had basically were snacks with coffee. No milk or juice. False advertisement on web site. When I looked for hotels that served breakfast, I was expecting a continental breakfast at the least with an area to sit and enjoy it with, coffee, juice, milk, cereal assortment (cold & Hot), fruits, bread, danish, etc. Get the picture? Shame, shame, shame!!
It was a cost-efficient, clean place to stay. Not luxurious, and doesn't have a lot of bells and whistles. It is simply a place to be comfortable and crash for the night. Staff was good, and the "breakfast" of muffins and coffee simply took the hunger away. All in all, I would recommend if you're on a short stay and on a budget.
Loved the staff... the room had some flaws but it was safe and clean!
The room was poorly cleaned. I had a room with a kitchenette but there were no dishes. I was told if i needed something I had to ask. No hairdryer and there was hair in the shower.
Air conditioning wasn’t working and they were out of rooms so you couldn’t actually switch rooms. It was very uncomfortable so end up leaving the place.
For the price, the place was good. Great location. The only thing I would say they get improve upon what is the breakfast. They didn’t have any breakfast on Saturday morning. And the only breakfast they serve was muffins and health bars. Thank goodness there was coffee. Another thing that I would say may bother people is how loud the refrigerator gets at night. But I really did like that they had a kitchen especially when I have two young kids. I would stay there again.
Friendly staff and clean rooms. Breakfast consists of muffins, coffee and instant oatmeal.
Elevator broken shortly after my arrival Friday. No evidence of any change on Sunday when I departed. I was on 3rd floor, difficult to get luggage down the stairs.
Hotel seemed like people lived there. Elevator wasnt working. Guest there told us its been down for like a few week. My husband is handicapped and we had to carry our luggage up the stairs. No bell people help. My husband being handicapped helped and older lady with her luggage. She wasnt gonna be able to do it on ger own
Have stayed here many times before and all is great. Very convenient location and room is quiet.
The room was clean. The beds could use some upgrades.
Located in Bonita, Extended Stay America Los Angeles - San Dimas is 1.6 mi (2.5 km) from San Dimas Community Hospital and within a 10-minute drive of Azusa Pacific University. The 104 rooms at this hotel include kitchens, refrigerators, and microwaves.
The 104 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.
Guests of Extended Stay America Los Angeles - San Dimas enjoy access to free WiFi in public areas, a meeting room, and coffee in a common area. If you drive, put free parking to good use. Front-desk staff can help secure valuables, and provide local restaurant recommendations. This hotel also has laundry facilities.
Pleasant stay, convenient pricing. Would stay again
Property off the beaten path. Not well lit. Staff very nice, eager to help. Room clean, nothing fancy.
Thank you for your recent stay at Extended Stay America. We are happy that overall you enjoyed your visit to our hotel. We are also glad you liked your spotless room and our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
There was only one person working the whole hotel. They didn't have extra pillows, blankets or towels. There was dog poop in the hallway, which I notified the front desk and it wasn't cleaned until about 4 hours later. They will not do room service. Even the trash cans outside of the hotel were overflowing with the same trash from when we arrived still there. We stayed for 4 days. I've stayed in motels and have received better service.
Thank you for your review and for choosing us for your accommodations. Please accept our apology for your less than satisfactory stay due to some housekeeping service issues. We take concerns like this and use them for learning purposes so we can better our services to all of our guests. We have shared your comments with our head of housekeeping and staff and have taken action to ensure we do not repeat these service issues again. We do hope you reconsider staying with us again when you return to the area. Sincerely, Hotel Management
Location for what I intended was alright! I hated the false advertisement that you served breakfast. All it had basically were snacks with coffee. No milk or juice. False advertisement on web site. When I looked for hotels that served breakfast, I was expecting a continental breakfast at the least with an area to sit and enjoy it with, coffee, juice, milk, cereal assortment (cold & Hot), fruits, bread, danish, etc. Get the picture? Shame, shame, shame!!
Thank you for being our guest and for sharing your review. We are sorry for the disappointment you had with our grab-and-go breakfast. Your concern about the breakfast specifics will help our Brand Leaders to improve our product offerings. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
It was a cost-efficient, clean place to stay. Not luxurious, and doesn't have a lot of bells and whistles. It is simply a place to be comfortable and crash for the night. Staff was good, and the "breakfast" of muffins and coffee simply took the hunger away. All in all, I would recommend if you're on a short stay and on a budget.
Thank you for choosing Extended Stay America for your quick stay. We are glad you had an overall great experience and liked your comfortable suite. However, we are sorry our breakfast was not to your likings. We will share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders. Thank you again for recommending us to future guests, and we look forward to seeing you again soon. Sincerely, Hotel Management
Loved the staff... the room had some flaws but it was safe and clean!
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your stay with us and were impressed by the service provided by our courteous associates. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
The room was poorly cleaned. I had a room with a kitchenette but there were no dishes. I was told if i needed something I had to ask. No hairdryer and there was hair in the shower.
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Thank you for posting a review of your stay with us at Extended Stay America. We are delighted to know you had a pleasant time while you were here and that you found us to be a good value. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management